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題名 Beyond ERP Implementation: The Moderating Effect of Knowledge Management on Business Performance
作者 Tsai, Ming-Tien; Li, Eldon Y. ; Lee, Kou-Wei; Tung, Wen-Hui
蔡明田;李有仁;李國瑋;Tung, Wen-hui
貢獻者 資管系
關鍵詞 ERP implementation; post-implementation maintenance; system maintenance; data maintenance; knowledge management; business performance
日期 2011-02
上傳時間 14-Feb-2014 14:25:53 (UTC+8)
摘要 The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of an implementing organization. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.
關聯 Total Quality Management and Business Excellence, 22(2), 131-144
資料類型 article
DOI http://dx.doi.org/10.1080/14783363.2010.529638
dc.contributor 資管系en_US
dc.creator (作者) Tsai, Ming-Tien; Li, Eldon Y. ; Lee, Kou-Wei; Tung, Wen-Huien_US
dc.creator (作者) 蔡明田;李有仁;李國瑋;Tung, Wen-huizh_TW
dc.date (日期) 2011-02en_US
dc.date.accessioned 14-Feb-2014 14:25:53 (UTC+8)-
dc.date.available 14-Feb-2014 14:25:53 (UTC+8)-
dc.date.issued (上傳時間) 14-Feb-2014 14:25:53 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/63845-
dc.description.abstract (摘要) The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of an implementing organization. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.en_US
dc.format.extent 256497 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.relation (關聯) Total Quality Management and Business Excellence, 22(2), 131-144en_US
dc.subject (關鍵詞) ERP implementation; post-implementation maintenance; system maintenance; data maintenance; knowledge management; business performanceen_US
dc.title (題名) Beyond ERP Implementation: The Moderating Effect of Knowledge Management on Business Performanceen_US
dc.type (資料類型) articleen
dc.identifier.doi (DOI) 10.1080/14783363.2010.529638en_US
dc.doi.uri (DOI) http://dx.doi.org/10.1080/14783363.2010.529638en_US