| dc.contributor | 資管系 | en_US |
| dc.creator (作者) | Chen, Ada Hui-Chuan ; Chou, Shrane-Koung | en_US |
| dc.creator (作者) | 周宣光 | zh_TW |
| dc.date (日期) | 2010-06 | en_US |
| dc.date.accessioned | 17-Feb-2014 17:08:54 (UTC+8) | - |
| dc.date.available | 17-Feb-2014 17:08:54 (UTC+8) | - |
| dc.date.issued (上傳時間) | 17-Feb-2014 17:08:54 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/63888 | - |
| dc.description.abstract (摘要) | Information Technology Service Management (ITSM) is gaining popularity both in the public and private sectors. Organizations regard it as an opportunity to upgrade their IT service quality, improve business performance and gain competitive advantages. However, many ITSM implementation projects failed. In this study, we first review the process of implementing ITSM using the Limits-to-Value framework. Second, we identify major barriers in implementing ITSM. Organizations should take proper measures in overcoming these barriers to ensure successful implementation of ITSM. | en_US |
| dc.format.extent | 186751 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | Service Science Journal, 1(2), 13-17 | en_US |
| dc.subject (關鍵詞) | ITSM; ITIL; Limits-to-Value Framework | en_US |
| dc.title (題名) | ISSUES IN IMPLEMENTING INFORMATION TECHNOLOGY SERVICE MANAGEMENT | en_US |
| dc.type (資料類型) | article | en |
