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題名 Reinventing Government through On-line Citizen Involvement in the Developing World: A Case Study of Taipei City Mayor`s E-mail Box in Taiwan
作者 陳敦源;黃東益;蕭乃沂
關鍵詞 public management;e-government;citizen involvement
日期 2006-12
上傳時間 12-Nov-2008 09:34:18 (UTC+8)
摘要 Since the 1980s, a global administrative reform movement is reshaping the relationship between citizens and state. A major concern is how government can be more responsive to the governed through citizen participation. However, the more citizens participate, the more costly it is to govern. And the application of new information and communication technology (ICT) seems to be a cure for this limitation. In this research, authors take the Taipei City Mayor’s e-mail-box (TCME) in Taiwan as a case to illustrate the complex relationships among citizen involvement, e-government and public management. After a series of empirical investigations, the authors show that although ICT can reduce the cost of citizen involvement in governing affairs, it cannot increase citizens’ satisfaction with government activities without reforming the bureaucratic organisation, regulatory structure, and managerial capacities of the public sector. The results could be helpful to public managers in planning and evaluating online governmental services in the developing countries.
關聯 Public Administration and Development,26(5),409-423
資料類型 article
DOI http://dx.doi.org/10.1002/pad.415
dc.creator (作者) 陳敦源;黃東益;蕭乃沂zh_TW
dc.date (日期) 2006-12en_US
dc.date.accessioned 12-Nov-2008 09:34:18 (UTC+8)-
dc.date.available 12-Nov-2008 09:34:18 (UTC+8)-
dc.date.issued (上傳時間) 12-Nov-2008 09:34:18 (UTC+8)-
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/6619-
dc.description.abstract (摘要) Since the 1980s, a global administrative reform movement is reshaping the relationship between citizens and state. A major concern is how government can be more responsive to the governed through citizen participation. However, the more citizens participate, the more costly it is to govern. And the application of new information and communication technology (ICT) seems to be a cure for this limitation. In this research, authors take the Taipei City Mayor’s e-mail-box (TCME) in Taiwan as a case to illustrate the complex relationships among citizen involvement, e-government and public management. After a series of empirical investigations, the authors show that although ICT can reduce the cost of citizen involvement in governing affairs, it cannot increase citizens’ satisfaction with government activities without reforming the bureaucratic organisation, regulatory structure, and managerial capacities of the public sector. The results could be helpful to public managers in planning and evaluating online governmental services in the developing countries.-
dc.format application/en_US
dc.language enen_US
dc.language en-USen_US
dc.language.iso en_US-
dc.relation (關聯) Public Administration and Development,26(5),409-423en_US
dc.subject (關鍵詞) public management;e-government;citizen involvement-
dc.title (題名) Reinventing Government through On-line Citizen Involvement in the Developing World: A Case Study of Taipei City Mayor`s E-mail Box in Taiwanen_US
dc.type (資料類型) articleen
dc.identifier.doi (DOI) 10.1002/pad.415en_US
dc.doi.uri (DOI) http://dx.doi.org/10.1002/pad.415en_US