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題名 企業創新持續性之探討與研究
An understanding of the sustainability of business innovation
作者 蔡鎔任
貢獻者 尚孝純
蔡鎔任
關鍵詞 創新
持續性
innovation
sustainability
日期 2013
上傳時間 25-Aug-2014 15:16:40 (UTC+8)
摘要 在競爭激烈的環境中，企業不僅要主動創新，而且還必須不斷創新以保持競爭力。在快速發展成熟和新興技術的不斷帶給企業新的挑戰，因此更新和追踪企業如何持續創新是非常重要的。
本研究的目的是要了解，衡量，並保持業務創新的可持續性。本研究的核心探討：（1）如何衡量企業創新，（2）公司有什麼需要注意的，以持續創新，以及（3）識別在以前未被研究討論到的創新影響因素。
總而言之，本研究分為三個階段。第一階段旨在展示如何衡量企業創新和研究的相關文獻。分析了影響創新的成功經驗，研究已國際性創新競賽的創新所採用的標準，綜合分析出以下這些因素：企業文化和管理，以市場為導向的產品和服務，管理良好的客戶關係，資訊技術，創新戰略，人力資源管理和企業流程管理的明確的方向。第二階段旨在:企業在獲獎多年之後如何持續創新。這項研究追蹤在2009-2012年期間各獲獎企業的財務表現，並選擇性能較差的企業作為選擇的個案樣本。結果顯示，如果經濟表現之上的第一年和第二年維持在高於產業類別平均水平，則在第三年仍可保持住續性。第3階段為影響創新的可持續發展，通過深度訪談的結果，結果表明，良好的客戶關係和明確創新方向對創新的可持續性有較高的影響性，此外，結果發現了一個潛在因素 - 知識管理。
In a highly competitive environment, companies must not only initiate innovation but also must continue to innovate to maintain competitiveness. Rapid advances in both established and emerging technologies continue to bring new challenges to companies and so updating and tracking how companies sustain innovation is very important.
The purpose of this study is to understand, measure, and maintain the sustainability of business innovation. The core of this research explores: (1) how to measure business innovation, (2) what companies need to pay attention in order to sustain innovation, and (3) how to identify factors that have not been mentioned in previous studies.
In summary, this study is divided into three phases. Phase 1 seeks to show how to measure business innovations and investigate the relevant literature. This studt then sorts and analyzes the factors that affect the success of innovations, examine the criteria that have been used in innovation competition between nations, and summarize those factors based on the following categories: Business Culture and Management, Market-Oriented Products and Services, Well-Managed Customer Relationships, Information Technology, Clear Direction of Innovation Strategies, Human Resources Management, and Company Process Management. Phase 2 seeks to provide understanding of how firms can sustain innovation over years time and how companies that have won national awards are faring four years later. The study also compares the industry it belongs to in terms of revenue performance during the period 2009–2012 and chooses poor-performing companies as selected case samples. The result shows that if financial performance is sustained above the industry section in the first and second year, it usually remains above average in the third year. Phase 3 provide understanding of the factors affecting the innovation sustainability, through deep interviews, the result shows that Well-Managed Customer Relationship and Clear Direction of Innovation Strategies are most likely have a great impact of innovation sustainability, besides, the result found a potential factor - Knowledge Management.
參考文獻 Anderson, G., 1993. Fundamentals of Educational Research. Falmer Press, London, pp: 152-160.
Atuahene-Gima (1995). "Developing and marketing successful product and service innovations: the role of human resource strategy." Proceedings of European Marketing Academy Conference, Paris, pp. 49-66.
Chakrabarti (1974). "The Role of Champion in Product Innovation," California Management Review 17(1), pp. 58-62.
Cooper (1999). "The invisible success factors in product innovation." Journal of Product Innovation Management, 16 (2), pp. 115-133.
Cooper and Kleinschmidt (1996). "Winning businesses in product development: Critical success factors." Research-Technology Management, 39(4), pp. 18-29.
Cooper, Edgett and Kleinschmidt (1999). "New product portfolio management: practices and performance", Journal of Product Innovation Management, 16(4), pp. 333-51.
De Brentani (1989). "Success and Failure in New Industrial Services." The Journal of Product Innovation Management 6(4), pp. 239.
De Brentani (1995). "New Industrial Service Development: Scenarios for Success and Failure." Journal of Business Research 32, pp. 93-103.
De Brentani (2001). "Innovative versus incremental new business services: Different keys for achieving success." The Journal of Product Innovation Management 18, pp. 169-187.
De Brentani and Ragot (1996) "Developing new business-to-business professional services: What factors impact performance?" Industrial Marketing Management, 25(6), pp. 517-530.
Edvardsson and Olsson (1996), “Key concepts in new service development”, Service Industries Journal, Vol. 16 No. 2, pp. 140-64.
Goldstein Johnston Duffy and Rao 2002. The service concept: The missing link in service design research? Journal of Operations Management, 20(2), 121-134.
Griffin (1997). "PDMA research on new product development practices: updating trends and benchmarking best practices", Journal of Product Innovation Management, 14, pp. 429-58.
Griffin and Page (1993), “An interim report on measuring product development success and failure”, Journal of Product Innovation Management, Vol. 10 No. 4, pp. 281-308.
Heiskanen, Eva, Pirkko Kasanen and Päivi Timonen (2004), Consumer Participation inSustainable Technology Development, National Consumer Research Center
Johne (1999). "Successful market innovation." European Journal of Innovation Management 2(1), pp. 6-11.
Johne and Storey (1998). "New Service Development: A Review of the Literature and Annotated Bibliography." European Journal of Marketing 32(3/4), pp. 184-251.
King & Lyytinen (2005). "Automotive Informatics: Information Technology and Enterprise Transformation in the Automotive Industry." Transforming Enterprise: The Economic and Social Implications of Information Technology, pp. 283-333
Maidique and Zirger (1984). "A study of success and failure in product innovation: The case of the U.S. electronics industry." IEEE Trans. Engineering Management, (EM-31), pp. 192-203.
Markham and Griffin (1998). "The Breakfast of Champions: Associations between Champions and Product Development Environments, Practices and Performance," Journal of Product Innovation Management 15(5), pp. 436-454.
Martin (1996). "Retail Service Innovation: Input for Success", Journal of Retailing and Consumer Services, No. 3 (2), pp. 63-71.
Martin and Horne (1993). "Services Innovation: Successful versus Unsuccessful Firms," International Journal of Service Industry Management 4(1), pp.
Oke (2007), "Innovation Types and Innovation Management Practices in Service Companies." International Journal of Operations & Production Management, 27(6), pp. 564-587.
Oke and Goffin (2001). "Innovation management in the service sector", Management Focus, Summer issue.
Patton (1987). How to Use Qualitative Methods in Evaluation. Sage Publication, California, pp: 18-20.
Schneider and Bowen (1984), “New service design, development and implementation and the employee”, in George, W.R. and Marshall, C.E. (Eds), Developing New Services, American Marketing Association, Chicago, IL, pp. 82-101.
Shane (1994). "Are Champions Different from Non-champions?" Journal of Business Venturing 9(5), pp. 397-421.
Song and Parry (1996). "What separates Japanese new product winners from losers. Journal of Product Innovation Management." 13(5), pp. 422-439.
Storey and Easingwood (1994). "New service success and the augmented service offering." Proceedings of Product Development & Management Association 18th International Conference, Boston, 5-10 November, pp. 178-89.
Vermeulen (2005), “Uncovering Barriers to Product Innovation in Small and Medium Sized Financial Services Firms”, Journal of Small Business Management, Vol. 43, No. 4, pp. 432-452
Veryzer (1998). "Key factors affecting customer evaluation of discontinuous new products." Journal of Product Innovation Management, 15(2), pp. 136-150.
Yao-Sheng (2007). "The Effects of knowledge management strategy and organization structure on innovation." International Journal of Management, 24(1), pp. 53-60
描述 碩士
國立政治大學
資訊管理研究所
101356027
102
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1013560272
資料類型 thesis
dc.contributor.advisor 尚孝純zh_TW
dc.contributor.author (Authors) 蔡鎔任zh_TW
dc.creator (作者) 蔡鎔任zh_TW
dc.date (日期) 2013en_US
dc.date.accessioned 25-Aug-2014 15:16:40 (UTC+8)-
dc.date.available 25-Aug-2014 15:16:40 (UTC+8)-
dc.date.issued (上傳時間) 25-Aug-2014 15:16:40 (UTC+8)-
dc.identifier (Other Identifiers) G1013560272en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/69197-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 101356027zh_TW
dc.description (描述) 102zh_TW
dc.description.abstract (摘要) 在競爭激烈的環境中，企業不僅要主動創新，而且還必須不斷創新以保持競爭力。在快速發展成熟和新興技術的不斷帶給企業新的挑戰，因此更新和追踪企業如何持續創新是非常重要的。
本研究的目的是要了解，衡量，並保持業務創新的可持續性。本研究的核心探討：（1）如何衡量企業創新，（2）公司有什麼需要注意的，以持續創新，以及（3）識別在以前未被研究討論到的創新影響因素。
總而言之，本研究分為三個階段。第一階段旨在展示如何衡量企業創新和研究的相關文獻。分析了影響創新的成功經驗，研究已國際性創新競賽的創新所採用的標準，綜合分析出以下這些因素：企業文化和管理，以市場為導向的產品和服務，管理良好的客戶關係，資訊技術，創新戰略，人力資源管理和企業流程管理的明確的方向。第二階段旨在:企業在獲獎多年之後如何持續創新。這項研究追蹤在2009-2012年期間各獲獎企業的財務表現，並選擇性能較差的企業作為選擇的個案樣本。結果顯示，如果經濟表現之上的第一年和第二年維持在高於產業類別平均水平，則在第三年仍可保持住續性。第3階段為影響創新的可持續發展，通過深度訪談的結果，結果表明，良好的客戶關係和明確創新方向對創新的可持續性有較高的影響性，此外，結果發現了一個潛在因素 - 知識管理。		zh_TW
dc.description.abstract (摘要) In a highly competitive environment, companies must not only initiate innovation but also must continue to innovate to maintain competitiveness. Rapid advances in both established and emerging technologies continue to bring new challenges to companies and so updating and tracking how companies sustain innovation is very important.
The purpose of this study is to understand, measure, and maintain the sustainability of business innovation. The core of this research explores: (1) how to measure business innovation, (2) what companies need to pay attention in order to sustain innovation, and (3) how to identify factors that have not been mentioned in previous studies.
In summary, this study is divided into three phases. Phase 1 seeks to show how to measure business innovations and investigate the relevant literature. This studt then sorts and analyzes the factors that affect the success of innovations, examine the criteria that have been used in innovation competition between nations, and summarize those factors based on the following categories: Business Culture and Management, Market-Oriented Products and Services, Well-Managed Customer Relationships, Information Technology, Clear Direction of Innovation Strategies, Human Resources Management, and Company Process Management. Phase 2 seeks to provide understanding of how firms can sustain innovation over years time and how companies that have won national awards are faring four years later. The study also compares the industry it belongs to in terms of revenue performance during the period 2009–2012 and chooses poor-performing companies as selected case samples. The result shows that if financial performance is sustained above the industry section in the first and second year, it usually remains above average in the third year. Phase 3 provide understanding of the factors affecting the innovation sustainability, through deep interviews, the result shows that Well-Managed Customer Relationship and Clear Direction of Innovation Strategies are most likely have a great impact of innovation sustainability, besides, the result found a potential factor - Knowledge Management.		en_US
dc.description.tableofcontents Abstract 2
Chapter 1: Introduction 6
Chapter 2: Literature Review 8
2.1 Factors Reflecting Business-Innovation Capability 8
2.1.1 Business philosophy and management 9
2.1.2 Market-oriented products and services 9
2.1.3 Well-managed customer relationships 10
2.1.4 Successful capabilities of integration internal systems 10
2.1.5 Clear direction of innovation strategy 11
2.1.6 Sufficient human resources 12
2.1.7 Successful financial performance 12
2.2 Factors affecting innovation sustainability 12
2.2.1 Resource allocation 12
2.2.2 Market orientation 13
2.2.3 Managerial commitment 13
2.2.4 Product champions 14
2.2.5 Project management 14
Chapter 3: Research Methodology 15
3.1 Research Framework 15
3.2 Research process 16
3.3 Phases one and two: case analysis 17
3.3.1 Business innovation indicators 17
3.3.2 Case selection 17
3.4 Phase three: case study 18
Chapter 4: Preliminary Analysis 20
4.1 Judgment Criteria Used in Award Programs 20
4.2 Financial performances of case-study companies 20
Chapter 5 Interview Result and Analysis 22
5.1 Industry Overview 22
5.2 Case one: Company A 22
5.2.1 Company A Overview 23
5.2.2 Human Resources management 23
5.2.3 Company Process and Policy 23
5.2.4 Technologies and Innovation Strategy 23
5.2.5 Values of the company for innovation 24
5.3 Case two: Company B 24
5.3.1 Company B Overview 24
5.3.2 Human Resources management 25
5.3.3 Company Process and Policy 25
5.3.4 Technologies and Innovation Strategy 25
5.3.5 Values of the company for innovation 25
5.4 Case Comparison 26
5.4.1 Factors sustaining innovation in studied cases 27
5.5 Lessons Learned 28
5.6 Thesis Findings 29
5.6.1 Well-Managed Customer Relationship 29
5.6.2 Clear Direction of Innovation Strategies 31
5.6.3 Knowledge Management 32
Chapter 6 Conclusion 34
6.1 Summary 34
6.2 Research Contributions 34
6.3 Research Limitation and Future Studies 35
References 36
Appendix 1 The financial performance comparison within awarded companies and the industries 39
Appendix 2 The performance comparison analysis with each awarded company and their industries 40		zh_TW
dc.format.extent 914807 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1013560272en_US
dc.subject (關鍵詞) 創新zh_TW
dc.subject (關鍵詞) 持續性zh_TW
dc.subject (關鍵詞) innovationen_US
dc.subject (關鍵詞) sustainabilityen_US
dc.title (題名) 企業創新持續性之探討與研究zh_TW
dc.title (題名) An understanding of the sustainability of business innovationen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Anderson, G., 1993. Fundamentals of Educational Research. Falmer Press, London, pp: 152-160.
Atuahene-Gima (1995). "Developing and marketing successful product and service innovations: the role of human resource strategy." Proceedings of European Marketing Academy Conference, Paris, pp. 49-66.
Chakrabarti (1974). "The Role of Champion in Product Innovation," California Management Review 17(1), pp. 58-62.
Cooper (1999). "The invisible success factors in product innovation." Journal of Product Innovation Management, 16 (2), pp. 115-133.
Cooper and Kleinschmidt (1996). "Winning businesses in product development: Critical success factors." Research-Technology Management, 39(4), pp. 18-29.
Cooper, Edgett and Kleinschmidt (1999). "New product portfolio management: practices and performance", Journal of Product Innovation Management, 16(4), pp. 333-51.
De Brentani (1989). "Success and Failure in New Industrial Services." The Journal of Product Innovation Management 6(4), pp. 239.
De Brentani (1995). "New Industrial Service Development: Scenarios for Success and Failure." Journal of Business Research 32, pp. 93-103.
De Brentani (2001). "Innovative versus incremental new business services: Different keys for achieving success." The Journal of Product Innovation Management 18, pp. 169-187.
De Brentani and Ragot (1996) "Developing new business-to-business professional services: What factors impact performance?" Industrial Marketing Management, 25(6), pp. 517-530.
Edvardsson and Olsson (1996), “Key concepts in new service development”, Service Industries Journal, Vol. 16 No. 2, pp. 140-64.
Goldstein Johnston Duffy and Rao 2002. The service concept: The missing link in service design research? Journal of Operations Management, 20(2), 121-134.
Griffin (1997). "PDMA research on new product development practices: updating trends and benchmarking best practices", Journal of Product Innovation Management, 14, pp. 429-58.
Griffin and Page (1993), “An interim report on measuring product development success and failure”, Journal of Product Innovation Management, Vol. 10 No. 4, pp. 281-308.
Heiskanen, Eva, Pirkko Kasanen and Päivi Timonen (2004), Consumer Participation inSustainable Technology Development, National Consumer Research Center
Johne (1999). "Successful market innovation." European Journal of Innovation Management 2(1), pp. 6-11.
Johne and Storey (1998). "New Service Development: A Review of the Literature and Annotated Bibliography." European Journal of Marketing 32(3/4), pp. 184-251.
King & Lyytinen (2005). "Automotive Informatics: Information Technology and Enterprise Transformation in the Automotive Industry." Transforming Enterprise: The Economic and Social Implications of Information Technology, pp. 283-333
Maidique and Zirger (1984). "A study of success and failure in product innovation: The case of the U.S. electronics industry." IEEE Trans. Engineering Management, (EM-31), pp. 192-203.
Markham and Griffin (1998). "The Breakfast of Champions: Associations between Champions and Product Development Environments, Practices and Performance," Journal of Product Innovation Management 15(5), pp. 436-454.
Martin (1996). "Retail Service Innovation: Input for Success", Journal of Retailing and Consumer Services, No. 3 (2), pp. 63-71.
Martin and Horne (1993). "Services Innovation: Successful versus Unsuccessful Firms," International Journal of Service Industry Management 4(1), pp.
Oke (2007), "Innovation Types and Innovation Management Practices in Service Companies." International Journal of Operations & Production Management, 27(6), pp. 564-587.
Oke and Goffin (2001). "Innovation management in the service sector", Management Focus, Summer issue.
Patton (1987). How to Use Qualitative Methods in Evaluation. Sage Publication, California, pp: 18-20.
Schneider and Bowen (1984), “New service design, development and implementation and the employee”, in George, W.R. and Marshall, C.E. (Eds), Developing New Services, American Marketing Association, Chicago, IL, pp. 82-101.
Shane (1994). "Are Champions Different from Non-champions?" Journal of Business Venturing 9(5), pp. 397-421.
Song and Parry (1996). "What separates Japanese new product winners from losers. Journal of Product Innovation Management." 13(5), pp. 422-439.
Storey and Easingwood (1994). "New service success and the augmented service offering." Proceedings of Product Development & Management Association 18th International Conference, Boston, 5-10 November, pp. 178-89.
Vermeulen (2005), “Uncovering Barriers to Product Innovation in Small and Medium Sized Financial Services Firms”, Journal of Small Business Management, Vol. 43, No. 4, pp. 432-452
Veryzer (1998). "Key factors affecting customer evaluation of discontinuous new products." Journal of Product Innovation Management, 15(2), pp. 136-150.
Yao-Sheng (2007). "The Effects of knowledge management strategy and organization structure on innovation." International Journal of Management, 24(1), pp. 53-60		zh_TW