| dc.contributor | 會計系 | en_US |
| dc.creator (作者) | Chou,Tung-Hsiang;Seng,Jia-Lang;Lin,Binshan | en_US |
| dc.creator (作者) | 諶家蘭 | zh_TW |
| dc.date (日期) | 2008.12 | en_US |
| dc.date.accessioned | 3-Nov-2014 17:27:23 (UTC+8) | - |
| dc.date.available | 3-Nov-2014 17:27:23 (UTC+8) | - |
| dc.date.issued (上傳時間) | 3-Nov-2014 17:27:23 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/71068 | - |
| dc.description.abstract (摘要) | This research presents an e-service process model for trouble-management operations in a large scale telecom corporation. The model meets the problem-handling readiness of Enhanced Telecom Operations Map. In the past, trouble-management operations in telecommunications provided passive information to clients and lacked real-time active information for customers. Hence, for this study, we have considered composite services to realise our proposal and have tried to use web service techniques to implement a new generation of trouble-management operations in telecom corporations. There are several stages to this research. Finally, this research compares functionalities and performance between legacy and new generation of trouble-management operations. | en_US |
| dc.format.extent | 123 bytes | - |
| dc.format.mimetype | text/html | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | International Journal of Technology Managemen,43(4), 383-403 | en_US |
| dc.title (題名) | eTOM and e-services-based trouble-management operations-a large scale telecom case study | en_US |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.1504/IJTM.2008.020557 | en_US |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1504/IJTM.2008.020557 | en_US |
