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| Title | 網路政府風潮下的民主參與及行政效能：以台北市「市長信箱」為例的評估與前瞻 |
| Creator | 蕭乃沂;陳敦源;黃東益 |
| Contributor | 公行系 |
| Key Words | 網路政府服務 ; 網路民主 ; 台北市市長信箱 ; 知識管理 ; 顧客關係管理 online governmental services ; electronic democracy ; Taipei City Mayor`s Email-box ; knowledge management ; customer citizen relationship management |
| Date | 2003 |
| Date Issued | 13-Nov-2014 17:04:11 (UTC+8) |
| Summary | 本文以台北市「市長信箱」為研究個案，闡釋網路政府中履行民主參與及行政服務的相關議題，並輔以實證資料，針對「市長信箱」的民眾滿意度評估、內部承辦人員的認知、及處理機制與成本，做深入的現況分析。希望能對網路政府服務的規劃、執行與評估，有實質且較為全面的參考價值。 Taking Taipei City Mayor`s Email-box as a case example, this study focuses on relevant issues of citizen participation and administrative performance in electronic government. Specifically, citizens (outside customers) satisfaction, the City`s staff (inside customers) perception, as well as administrative mechanisms are inspected by a series of empirical investigations. The results should contribute significantly to planning and evaluation for online governmental services. |
| Relation | 研考雙月刊, 27(1), 100-110. |
| Type | article |
| dc.contributor | 公行系 | en_US |
| dc.creator (作者) | 蕭乃沂;陳敦源;黃東益 | zh_TW |
| dc.date (日期) | 2003 | en_US |
| dc.date.accessioned | 13-Nov-2014 17:04:11 (UTC+8) | - |
| dc.date.available | 13-Nov-2014 17:04:11 (UTC+8) | - |
| dc.date.issued (上傳時間) | 13-Nov-2014 17:04:11 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/71392 | - |
| dc.description.abstract (摘要) | 本文以台北市「市長信箱」為研究個案，闡釋網路政府中履行民主參與及行政服務的相關議題，並輔以實證資料，針對「市長信箱」的民眾滿意度評估、內部承辦人員的認知、及處理機制與成本，做深入的現況分析。希望能對網路政府服務的規劃、執行與評估，有實質且較為全面的參考價值。 | en_US |
| dc.description.abstract (摘要) | Taking Taipei City Mayor`s Email-box as a case example, this study focuses on relevant issues of citizen participation and administrative performance in electronic government. Specifically, citizens (outside customers) satisfaction, the City`s staff (inside customers) perception, as well as administrative mechanisms are inspected by a series of empirical investigations. The results should contribute significantly to planning and evaluation for online governmental services. | en_US |
| dc.format.extent | 1132261 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | 研考雙月刊, 27(1), 100-110. | en_US |
| dc.subject (關鍵詞) | 網路政府服務 ; 網路民主 ; 台北市市長信箱 ; 知識管理 ; 顧客關係管理 | en_US |
| dc.subject (關鍵詞) | online governmental services ; electronic democracy ; Taipei City Mayor`s Email-box ; knowledge management ; customer citizen relationship management | en_US |
| dc.title (題名) | 網路政府風潮下的民主參與及行政效能：以台北市「市長信箱」為例的評估與前瞻 | zh_TW |
| dc.type (資料類型) | article | en |