| dc.contributor | 公行系 | en_US |
| dc.creator (作者) | Yeh, Shang-Ching;Chu, Pin-Yu | en_US |
| dc.date (日期) | 2010-03 | en_US |
| dc.date.accessioned | 17-Dec-2014 10:27:20 (UTC+8) | - |
| dc.date.available | 17-Dec-2014 10:27:20 (UTC+8) | - |
| dc.date.issued (上傳時間) | 17-Dec-2014 10:27:20 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/72109 | - |
| dc.description.abstract (摘要) | Do e-government services meet citizens’ needs? This chapter examines the performance of e-government services from a citizen-centric perspective. This chapter, taking the Kaohsiung Citizen Electronic Complaint System (KCECS) in Taiwan as a case study, identifies satisfaction and service quality as evaluation indicators when assessing e-government services. The empirical results show that citizens perceive moderately positive satisfaction toward the e-complaint service, and that a citizen-centric approach for evaluating e-government service is desirable. Complaint resolving ability makes the most contribution to the overall satisfaction of e-complaint service, but remains the top priority for improvement of the KCECS. Some solutions are proposed to help public officials to meet citizens’ needs and thus better serve citizens. | en_US |
| dc.format.extent | 611961 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | Citizens and e-government: evaluating policy and management, 400-417. | en_US |
| dc.relation (關聯) | Hershey, PA : Information Science Reference, c2010. | en_US |
| dc.relation (關聯) | 國際標準書號 9781615209316 | en_US |
| dc.title (題名) | Evaluation of e-government services: A citizen-centric approach to citizen e-complaint services, 400-417 | en_US |
| dc.type (資料類型) | book/chapter | en |
| dc.identifier.doi (DOI) | 10.4018/978-1-61520-931-6.ch022 | en_US |
| dc.doi.uri (DOI) | http://dx.doi.org/10.4018/978-1-61520-931-6.ch022 | en_US |
