| dc.contributor | 資管系 | |
| dc.creator (作者) | 苑守慈 | zh_TW |
| dc.creator (作者) | Hung, Wei-Tien;Yuan, Soe-Tsyr | |
| dc.date (日期) | 2014 | |
| dc.date.accessioned | 12-Feb-2015 14:58:10 (UTC+8) | - |
| dc.date.available | 12-Feb-2015 14:58:10 (UTC+8) | - |
| dc.date.issued (上傳時間) | 12-Feb-2015 14:58:10 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/73514 | - |
| dc.description.abstract (摘要) | Service research is yet looking for potentially effective methods to improve service industries. This study aims to develop a theoretical model for managing and improving service productivity from a macro industrial perspective (instead of a micro firm perspective). Through the meta analysis of surveying existing literature we develop hypotheses to construct a theoretical model for service productivity improvement. Four cases are used to explain, support and justify this proposed model. This model argues that three platform cornerstones of service productivity are to integrate participants (including consumers) to empower them (empowerment), making them adapt to one another (adaption) and sustain development (sustainability) to improve service productivity. | |
| dc.format.extent | 425209 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.relation (關聯) | Journal of Service Science and Management,7(2),92-109 | |
| dc.subject (關鍵詞) | Service Dominant Logic; Service Science; Platform; Empowerment; Adaption; Sustainability; Service Productivity | |
| dc.title (題名) | On Service Productivity: The Emerging Platforms Perspective | |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.4236/jssm.2014.72009 | en_US |
| dc.doi.uri (DOI) | http://dx.doi.org/10.4236/jssm.2014.72009 | en_US |
