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題名 An integrated model for business process re-engineering
作者 Lee, Y.-C.;Chu, Pinyu
朱斌妤
貢獻者 公行系
關鍵詞 Balanced scorecard approach; Business process re-engineering; Dynamic capabilities; Dynamic environment; Information and Communication Technologies; Customer satisfaction; Engineering; Information technology; Reengineering; Strategic planning
日期 2009-09
上傳時間 7-五月-2015 15:28:19 (UTC+8)
摘要 This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly.
關聯 ICACTE 2009 - Proceedings of the 2nd International Conference on Advanced Computer Theory and Engineering,2(),1759-1766
資料類型 conference
dc.contributor 公行系
dc.creator (作者) Lee, Y.-C.;Chu, Pinyu
dc.creator (作者) 朱斌妤zh_TW
dc.date (日期) 2009-09
dc.date.accessioned 7-五月-2015 15:28:19 (UTC+8)-
dc.date.available 7-五月-2015 15:28:19 (UTC+8)-
dc.date.issued (上傳時間) 7-五月-2015 15:28:19 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/75020-
dc.description.abstract (摘要) This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly.
dc.format.extent 176 bytes-
dc.format.mimetype text/html-
dc.relation (關聯) ICACTE 2009 - Proceedings of the 2nd International Conference on Advanced Computer Theory and Engineering,2(),1759-1766
dc.subject (關鍵詞) Balanced scorecard approach; Business process re-engineering; Dynamic capabilities; Dynamic environment; Information and Communication Technologies; Customer satisfaction; Engineering; Information technology; Reengineering; Strategic planning
dc.title (題名) An integrated model for business process re-engineering
dc.type (資料類型) conferenceen