| dc.contributor | 資訊管理學系 | |
| dc.creator (作者) | Pei-Hung, H.;Yuan, Soe-Tsyr | |
| dc.creator (作者) | 苑守慈 | zh_TW |
| dc.date (日期) | 2012-08 | |
| dc.date.accessioned | 12-May-2015 16:06:04 (UTC+8) | - |
| dc.date.available | 12-May-2015 16:06:04 (UTC+8) | - |
| dc.date.issued (上傳時間) | 12-May-2015 16:06:04 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/75089 | - |
| dc.description.abstract (摘要) | This study argues that service dominant logic (SDL) is a foundation that allows Small and Mediumsized Enterprises (SMEs) to bridge the gap between co-operation performance and customer satisfaction. A customer-driven co-operation conceptual model for SMEs is proposed to identify the relationships between SMEs, customers and co-operation performance, using SDL. This study also proposes a set of co-operation performance evaluation criteria for SMEs, within SDL, and the implications for ICT service system design. It is believed that the model and the performance criteria should inspire further research into SME co-operation, in order to achieve maximal customer satisfaction, in terms of the appropriate design of service systems. | |
| dc.format.extent | 176 bytes | - |
| dc.format.mimetype | text/html | - |
| dc.relation (關聯) | Journal of Convergence Information Technology, Volume 7, Issue 14, 2012, Pages 538-545 | |
| dc.subject (關鍵詞) | Conceptual model; Customer-driven; ICT services; Performance criterion; Performance evaluation criteria; SDL; Service dominant logic; Service systems; Small and medium enterprise; Small and medium-sized enterprise; Customer satisfaction; Sales; Systems analysis; Industry | |
| dc.title (題名) | Customer-driven SMEs co-operation: The service dominant logic perspective | |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.4156/jcit.vol7.issue14.62 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.4156/jcit.vol7.issue14.62 | |
