| dc.contributor | 資管系 | |
| dc.creator (作者) | Hsieh, Pei-Hung;Hsu, Shih Ming;Yuan, Soe-Tysr | |
| dc.creator (作者) | 謝沛宏;苑守慈 | zh_TW |
| dc.date (日期) | 2010 | |
| dc.date.accessioned | 29-Jun-2015 17:50:03 (UTC+8) | - |
| dc.date.available | 29-Jun-2015 17:50:03 (UTC+8) | - |
| dc.date.issued (上傳時間) | 29-Jun-2015 17:50:03 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/76118 | - |
| dc.relation (關聯) | Proceedings - 2010 International Conference on Service Science, ICSS 2010, 2010, 論文編號 5494353, Pages 392-397, 2010 International Conference on Service Sciences, ICSS 2010; Hangzhou; China; 12 May 2010 到 14 May 2010; 類別編號P4017; 代碼 81201 | |
| dc.subject (關鍵詞) | This paper argues that service dominant logic (SDL) can help Small and Medium-sized Enterprises (SMEs) bridge the gap between co-operation performance and customer satisfaction. We propose a customer-driven SMEs co-operation conceptual model that identifies the relationships among SMEs, customers and co-operation performance according to SDL. We also propose a set of SMEs co-operation performance evaluation criteria within SDL. A case scenario is then used to demonstrate the contributions of the model. We believe that the model and the performance criteria can inspire further research on SMEs co-operation in order to achieve the maximized customer satisfaction in terms of appropriate design of service systems. © 2010 IEEE. | |
| dc.title (題名) | Customer-Driven SMEs co-operation: A service dominant logic perspective | |
| dc.type (資料類型) | conference | en |
| dc.identifier.doi (DOI) | 10.1109/ICSS.2010.43 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1109/ICSS.2010.43 | |
