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| Title | From intention to use: A longitudinal investigation on customer readiness and facilitating conditions for self-service technology |
| Creator | Li, Eldon Y.;Hsieh, Jui Shan 李有仁;謝瑞珊 |
| Contributor | 資管系 |
| Key Words | This research explores the relationship between intention and actual usage of self-service technology (SST), and investigates the effects of facilitating conditions and customer readiness on customer adoption of SST. To analyze the longitudinal effect, a two-stage survey was conducted and lasted for seven months. As it is well known that behavior intention does not necessary lead to actual behavior, our findings offer proactive strategies to service providers in turning intention into actual usage. Implications for practitioners are provided and several limitations are discussed. |
| Date | 2010 |
| Date Issued | 29-Jun-2015 17:50:18 (UTC+8) |
| Relation | Proceedings of the International Conference on Electronic Business (ICEB), 2010, Pages 111-120, 10th International Conference on Electronic Business - Service-Oriented E-Business, ICEB 2010; Shanghai; China; 1 December 2010 到 4 December 2010; 代碼 95368 |
| Type | conference |
| DOI | Customer readiness; Facilitating conditions; Longitudinal effect; Service provider; Theory of Planned Behavior; Theory of reasoned action; Electronic commerce; Sales |
| dc.contributor | 資管系 | |
| dc.creator (作者) | Li, Eldon Y.;Hsieh, Jui Shan | |
| dc.creator (作者) | 李有仁;謝瑞珊 | zh_TW |
| dc.date (日期) | 2010 | |
| dc.date.accessioned | 29-Jun-2015 17:50:18 (UTC+8) | - |
| dc.date.available | 29-Jun-2015 17:50:18 (UTC+8) | - |
| dc.date.issued (上傳時間) | 29-Jun-2015 17:50:18 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/76122 | - |
| dc.relation (關聯) | Proceedings of the International Conference on Electronic Business (ICEB), 2010, Pages 111-120, 10th International Conference on Electronic Business - Service-Oriented E-Business, ICEB 2010; Shanghai; China; 1 December 2010 到 4 December 2010; 代碼 95368 | |
| dc.subject (關鍵詞) | This research explores the relationship between intention and actual usage of self-service technology (SST), and investigates the effects of facilitating conditions and customer readiness on customer adoption of SST. To analyze the longitudinal effect, a two-stage survey was conducted and lasted for seven months. As it is well known that behavior intention does not necessary lead to actual behavior, our findings offer proactive strategies to service providers in turning intention into actual usage. Implications for practitioners are provided and several limitations are discussed. | |
| dc.title (題名) | From intention to use: A longitudinal investigation on customer readiness and facilitating conditions for self-service technology | |
| dc.type (資料類型) | conference | en |
| dc.doi.uri (DOI) | Customer readiness; Facilitating conditions; Longitudinal effect; Service provider; Theory of Planned Behavior; Theory of reasoned action; Electronic commerce; Sales |