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題名 作業基礎成本制度與品質管理之結合 —以電路板製造公司為例
The Integration of Activity-Based Costing and Quality Management- A Case Study of a PCB Manufacturer
作者 郭哲妏
貢獻者 吳安妮
Anne Wu
郭哲妏
關鍵詞 作業基礎成本制
品質管理
Activity-Based Costing
Quality Management
日期 2015
上傳時間 13-Jul-2015 11:06:08 (UTC+8)
摘要 作業基礎成本制度在管理會計領域中是重要的一環,過往的研究主要著重在制度的設計或效用實證方面,幾乎沒有針對與品質管理應用方面進行探討。
印刷電路板產業為台灣重點產業,無論在其技術、產業結構或市場供需方面皆以成熟並朝高端科技邁進。台灣原有之中小電路版廠不僅面臨大廠規模經濟的低價競爭,在技術的提升方面又不敵資本雄厚的領先企業,未來發展不免陷入膠著。本研究採用個案研究法,以我國中型印刷電路板製造商為研究對象,利用公司已導入之作業基礎成本制資料與內部品質管理資料交叉分析,探討兩者結合之方式、可能產生之問題與解決辦法,並得到以下結論:
一、 以作業基礎成本制之作業為細胞區分其品質屬性,可以從失敗成本指導品質改善,近而與品質管理系統結合。
二、 作業基礎成本制與品質管理結合時,可能會因作業的複雜導致資料蒐集與責任歸屬不易,影響品質管理的效果。
三、 透過對失敗作業進行表單設計,可以強化作業基礎成本制資料蒐集的完整性,並解決責任歸屬的問題。
Activity-Based Costing is one of the most important theories of modern Management Accounting. The previous research in Activity-Based Costing mainly focused on the system design or the empirical analysis of the effectiveness. Very few studies emphasized on the application in quality management aspect.
The Printed Circuit Board (PCB) is a fundamental industry for electronic products and their peripherals. The industry nowadays is extremely competitive due to the overcapacity problem and the slack in the global economy. The purpose of this study is to integrate the Activity-Based Costing system, which the company already has, and the Quality Management system embedded in the company. Furthermore, this study also discussed the potential problems following the integration and the suggested solutions. This study used the case study approach to explore the research questions. The conclusion is summarized as below:
1. To integrate the two systems, the company should define the quality attributes for each activities, analyzing the failure costs and find out the required quality improvement actions.
2. The complexity of the activities may affect the data integrity and consequently reduce the effectiveness of the management.
3. Through the design of relative forms, the integrity of data can be improved and the attribution of responsibilities can be clarified as well.
參考文獻 壹、中文部分
白錦門,1994,個案法之研究,教育研究方法論文集: 43-44。
台灣財政部中區國稅局,2014,102年度印刷電路板業調查報告。
吳安妮,1990,談績效評估未來之方向及架構,會計研究月刊,第58期(9月):56-59。
______,1992,作業制成本管理與品質成本制度之結合與運用,主計月報,第460期(4月):49-54。
吳鴻志,2011,作業基礎成本制(Activity Based Costing)之實務運用,家登精密工業股份有限公司。
柯明志,2004,成熟產業環境之競爭策略研究-我國印刷電路板產業為例,國立台灣大學國際企業學研究所碩士論文。
徐曉慧譯,2000,成本與效應:以整合性成本制度提升獲利與績效,台北市:臉譜出版。譯自Cost&Effect:Using Integrated Cost Systems to Drive Profitability and Performance. 1998.
郭倉義、張瑞當、沈文華、林文豪,2008,作業基礎成本管理制度效能之分析:以一貫作業鋼廠為例,中華管理評論國際學報,第十一卷三期(8月)。
張簡仕豐,2002,採行作業制成本管理制度對產品成本、品質成本與附加價值之影響--某民生用品製造公司之個案研究,國立政治大學會計學系碩士論文。
張靖霖,2013,從鑽石模型理論與企業第二曲線理論探討台商回台投資的可行性--以印刷電路板產業為例,國立中央大學管理學院高階主管企管碩士班碩士論文。
賴世鐸,2002,品質成本制度之規劃設計及檢討分析-國內光電業之個案研究,中原大學會計學系碩士學位論文。
盧經亞,2011,品質管理對供應鏈管理整合之影響研究以台灣製造業為例,國立中山大學企業管理學系碩士論文。
貳、英文部分
Albright, Thomas L; Roth, Harold P. 1992. The Measurement of Quality Costs: An Alternative Paradigm. Accounting Horizons 6 (June):15-27
Atkinson, John Hawley, J. Hamburg, and Christopher D. Ittner. 1994. Linking Quality to Profits: Quality-Based Cost Management: ASQ Quality Press.
Crosby, Philip B. 1980. Quality is Free: The Art of Making Quality Certain: New York: McGraw-Hill
_____________. 1989. Let`s Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby: New York: Penguin Books.
Carolfi, I. 1996. ABM Can Improve Quality and Control Costs. CMA Magazine (May): pp.12-16.
Drucker, Peter F. 1963. Managing for Business Effectiveness. Harvard Business Review (May-June): 59-62.
Deming, W. Edwards. 1982. Out of the Crisis: Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.
Eisenhardt, Kathleen M. 1989. Building Theories From Case Study Research. The Academy of Management Review 14: 532-550
Ellram, Lisa M. 1995. Activity-Based Costing and Total Cost of Ownership: A Critical Linkage. Journal of Cost Management (winter): 22-30.
Feigenbaum, A.V. 1956. Total Quality Control. Harvard Business Review 34 (No.6): 93-101.
Fine, Charles H. 1986. Quality Improvement and Learning in Productive Systems. Management Science (Oct): 1301-1315.
Garvin, David A. 1988. Managing Quality: The Strategic and Competitive Edge: New York: Free Press.
Ittner, Christopher D and Lawrence P. Carr. 1992. Measuring the cost of ownership. Journal of Cost Management (Fall): 42-51.
________________. 1996. Exploratory Evidence on the Behavior of Quality Costs. Operations Research (Jan-Feb): 114-130.
Jean Tirole. 1988. The Theory of Industrial Organization: 241-242
Johnson, H. Thomas. 1992. It’s Time to Stop Overselling Activity-Based Concepts. Management Accounting (Sep): 26
________________. 1992. Relevance Regained: From Top-Down Control to Bottom-Up Empowerment: New York: Free Press.
Juran, Joseph, M. 1986. The Quality Trilogy: A Universal Approach to Managing for Quality. Quality Progress 19.8 (August): 19-24.
______________. 1989. Juran on Leadership for Quality: An Executive Handbook. New York: Free Press.
¬______________. 1998. Juran’s Quality Handbook: 5th Edition: McGraw-Hill.
John M. Connor. 2001. Global Price Fixing: Our Customers are the Enemy: 43-45
Kaplan, Robert S. 1984. The Evolution of Management Accounting. The Accounting Review 59 (July):390-416
______________, and R. Cooper. 1998. Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance: Harvard Business School Press.
World Electronic Circuits Council. 2014. WECC Global PCB Production Report (2013).
Prismark Partners LLC. 2013. World Outlook: The Printed Circuit Report (Nov).
Rotch, W. 1990. Activity Based Costing in Service Industries. Journal of Cost Management (Summer): 4-14.
Robin Cooper and Robert S. Kaplan. 1988. Measure Costs Right: Make the Right Decisions. Harvard Business Review (Sep-Oct):96-103.
Raffish, Norm and Peter B.B. Turney, eds. 1991. Glossary of Activity-Based Management. Journal of Cost Management (Fall): 53-63
Richard L. Marcellus and Maqbool Dada. 1991. Interactive Process Quality Improvement. Management Science (Nov): 1365-1376.
Shank, J. K. and Vijay Govindarajan. 1994. Measuring the "Cost of Quality": A Strategic Cost Management Perspective. Journal of Cost Management (Summer): 5-17.
Salinger, Lawrence M. 2005. Encyclopedia of White-Collar and Corporate Crime: SAGE Publications : 378
Yin, Robert K. 2014. Case Study Research: Design and Methods: SAGE Publications.
描述 碩士
國立政治大學
會計研究所
101353005
103
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1013530051
資料類型 thesis
dc.contributor.advisor 吳安妮zh_TW
dc.contributor.advisor Anne Wuen_US
dc.contributor.author (Authors) 郭哲妏zh_TW
dc.creator (作者) 郭哲妏zh_TW
dc.date (日期) 2015en_US
dc.date.accessioned 13-Jul-2015 11:06:08 (UTC+8)-
dc.date.available 13-Jul-2015 11:06:08 (UTC+8)-
dc.date.issued (上傳時間) 13-Jul-2015 11:06:08 (UTC+8)-
dc.identifier (Other Identifiers) G1013530051en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/76416-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計研究所zh_TW
dc.description (描述) 101353005zh_TW
dc.description (描述) 103zh_TW
dc.description.abstract (摘要) 作業基礎成本制度在管理會計領域中是重要的一環,過往的研究主要著重在制度的設計或效用實證方面,幾乎沒有針對與品質管理應用方面進行探討。
印刷電路板產業為台灣重點產業,無論在其技術、產業結構或市場供需方面皆以成熟並朝高端科技邁進。台灣原有之中小電路版廠不僅面臨大廠規模經濟的低價競爭,在技術的提升方面又不敵資本雄厚的領先企業,未來發展不免陷入膠著。本研究採用個案研究法,以我國中型印刷電路板製造商為研究對象,利用公司已導入之作業基礎成本制資料與內部品質管理資料交叉分析,探討兩者結合之方式、可能產生之問題與解決辦法,並得到以下結論:
一、 以作業基礎成本制之作業為細胞區分其品質屬性,可以從失敗成本指導品質改善,近而與品質管理系統結合。
二、 作業基礎成本制與品質管理結合時,可能會因作業的複雜導致資料蒐集與責任歸屬不易,影響品質管理的效果。
三、 透過對失敗作業進行表單設計,可以強化作業基礎成本制資料蒐集的完整性,並解決責任歸屬的問題。
zh_TW
dc.description.abstract (摘要) Activity-Based Costing is one of the most important theories of modern Management Accounting. The previous research in Activity-Based Costing mainly focused on the system design or the empirical analysis of the effectiveness. Very few studies emphasized on the application in quality management aspect.
The Printed Circuit Board (PCB) is a fundamental industry for electronic products and their peripherals. The industry nowadays is extremely competitive due to the overcapacity problem and the slack in the global economy. The purpose of this study is to integrate the Activity-Based Costing system, which the company already has, and the Quality Management system embedded in the company. Furthermore, this study also discussed the potential problems following the integration and the suggested solutions. This study used the case study approach to explore the research questions. The conclusion is summarized as below:
1. To integrate the two systems, the company should define the quality attributes for each activities, analyzing the failure costs and find out the required quality improvement actions.
2. The complexity of the activities may affect the data integrity and consequently reduce the effectiveness of the management.
3. Through the design of relative forms, the integrity of data can be improved and the attribution of responsibilities can be clarified as well.
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機 1
第二節 研究目的與問題 2
第三節 研究貢獻 3
第四節 論文架構 4
第二章 文獻探討 6
第一節 品質管理之相關文獻 6
第二節 品質成本之相關文獻 11
第三節 作業基礎成本制度與品質結合相關文獻 19
第四節 研究延伸 27
第三章 研究方法 28
第一節 方法簡介 28
第二節 本研究架構 30
第四章 個案公司介紹 31
第一節 產業介紹 31
第二節 個案公司介紹 35
第五章 作業基礎成本制度與品質管理 39
第一節 作業基礎成本制與品質管理結合之方法 39
第二節 ABC與品質管理結合之問題與解決之道 51
第三節 ABC與品質管理結合之影響與效益 65
第六章 研究結論與建議 66
第一節 研究結論 66
第二節 研究限制 67
第三節 研究建議 68
zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1013530051en_US
dc.subject (關鍵詞) 作業基礎成本制zh_TW
dc.subject (關鍵詞) 品質管理zh_TW
dc.subject (關鍵詞) Activity-Based Costingen_US
dc.subject (關鍵詞) Quality Managementen_US
dc.title (題名) 作業基礎成本制度與品質管理之結合 —以電路板製造公司為例zh_TW
dc.title (題名) The Integration of Activity-Based Costing and Quality Management- A Case Study of a PCB Manufactureren_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 壹、中文部分
白錦門,1994,個案法之研究,教育研究方法論文集: 43-44。
台灣財政部中區國稅局,2014,102年度印刷電路板業調查報告。
吳安妮,1990,談績效評估未來之方向及架構,會計研究月刊,第58期(9月):56-59。
______,1992,作業制成本管理與品質成本制度之結合與運用,主計月報,第460期(4月):49-54。
吳鴻志,2011,作業基礎成本制(Activity Based Costing)之實務運用,家登精密工業股份有限公司。
柯明志,2004,成熟產業環境之競爭策略研究-我國印刷電路板產業為例,國立台灣大學國際企業學研究所碩士論文。
徐曉慧譯,2000,成本與效應:以整合性成本制度提升獲利與績效,台北市:臉譜出版。譯自Cost&Effect:Using Integrated Cost Systems to Drive Profitability and Performance. 1998.
郭倉義、張瑞當、沈文華、林文豪,2008,作業基礎成本管理制度效能之分析:以一貫作業鋼廠為例,中華管理評論國際學報,第十一卷三期(8月)。
張簡仕豐,2002,採行作業制成本管理制度對產品成本、品質成本與附加價值之影響--某民生用品製造公司之個案研究,國立政治大學會計學系碩士論文。
張靖霖,2013,從鑽石模型理論與企業第二曲線理論探討台商回台投資的可行性--以印刷電路板產業為例,國立中央大學管理學院高階主管企管碩士班碩士論文。
賴世鐸,2002,品質成本制度之規劃設計及檢討分析-國內光電業之個案研究,中原大學會計學系碩士學位論文。
盧經亞,2011,品質管理對供應鏈管理整合之影響研究以台灣製造業為例,國立中山大學企業管理學系碩士論文。
貳、英文部分
Albright, Thomas L; Roth, Harold P. 1992. The Measurement of Quality Costs: An Alternative Paradigm. Accounting Horizons 6 (June):15-27
Atkinson, John Hawley, J. Hamburg, and Christopher D. Ittner. 1994. Linking Quality to Profits: Quality-Based Cost Management: ASQ Quality Press.
Crosby, Philip B. 1980. Quality is Free: The Art of Making Quality Certain: New York: McGraw-Hill
_____________. 1989. Let`s Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby: New York: Penguin Books.
Carolfi, I. 1996. ABM Can Improve Quality and Control Costs. CMA Magazine (May): pp.12-16.
Drucker, Peter F. 1963. Managing for Business Effectiveness. Harvard Business Review (May-June): 59-62.
Deming, W. Edwards. 1982. Out of the Crisis: Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.
Eisenhardt, Kathleen M. 1989. Building Theories From Case Study Research. The Academy of Management Review 14: 532-550
Ellram, Lisa M. 1995. Activity-Based Costing and Total Cost of Ownership: A Critical Linkage. Journal of Cost Management (winter): 22-30.
Feigenbaum, A.V. 1956. Total Quality Control. Harvard Business Review 34 (No.6): 93-101.
Fine, Charles H. 1986. Quality Improvement and Learning in Productive Systems. Management Science (Oct): 1301-1315.
Garvin, David A. 1988. Managing Quality: The Strategic and Competitive Edge: New York: Free Press.
Ittner, Christopher D and Lawrence P. Carr. 1992. Measuring the cost of ownership. Journal of Cost Management (Fall): 42-51.
________________. 1996. Exploratory Evidence on the Behavior of Quality Costs. Operations Research (Jan-Feb): 114-130.
Jean Tirole. 1988. The Theory of Industrial Organization: 241-242
Johnson, H. Thomas. 1992. It’s Time to Stop Overselling Activity-Based Concepts. Management Accounting (Sep): 26
________________. 1992. Relevance Regained: From Top-Down Control to Bottom-Up Empowerment: New York: Free Press.
Juran, Joseph, M. 1986. The Quality Trilogy: A Universal Approach to Managing for Quality. Quality Progress 19.8 (August): 19-24.
______________. 1989. Juran on Leadership for Quality: An Executive Handbook. New York: Free Press.
¬______________. 1998. Juran’s Quality Handbook: 5th Edition: McGraw-Hill.
John M. Connor. 2001. Global Price Fixing: Our Customers are the Enemy: 43-45
Kaplan, Robert S. 1984. The Evolution of Management Accounting. The Accounting Review 59 (July):390-416
______________, and R. Cooper. 1998. Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance: Harvard Business School Press.
World Electronic Circuits Council. 2014. WECC Global PCB Production Report (2013).
Prismark Partners LLC. 2013. World Outlook: The Printed Circuit Report (Nov).
Rotch, W. 1990. Activity Based Costing in Service Industries. Journal of Cost Management (Summer): 4-14.
Robin Cooper and Robert S. Kaplan. 1988. Measure Costs Right: Make the Right Decisions. Harvard Business Review (Sep-Oct):96-103.
Raffish, Norm and Peter B.B. Turney, eds. 1991. Glossary of Activity-Based Management. Journal of Cost Management (Fall): 53-63
Richard L. Marcellus and Maqbool Dada. 1991. Interactive Process Quality Improvement. Management Science (Nov): 1365-1376.
Shank, J. K. and Vijay Govindarajan. 1994. Measuring the "Cost of Quality": A Strategic Cost Management Perspective. Journal of Cost Management (Summer): 5-17.
Salinger, Lawrence M. 2005. Encyclopedia of White-Collar and Corporate Crime: SAGE Publications : 378
Yin, Robert K. 2014. Case Study Research: Design and Methods: SAGE Publications.
zh_TW