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題名 從企業流程再造觀點看企業ERP系統導入─ 以電子組裝業N公司為例
A Study of Implementation of ERP System from BPR Viewpoint：Case of Electronic Assembly Company N
作者 呂杰
貢獻者 陳立民
Chen, Li Ming
呂杰
關鍵詞 ERP導入
企業流程再造
Implementation of ERP
Business Process Reengineering
日期 2015
上傳時間 3-Aug-2015 13:13:50 (UTC+8)
摘要 近年來，企業資源規劃系統（Enterprise Resource Planning system, ERP）已經普遍成為中、大型企業整合企業內部各功能單位與企業資源最受歡迎的工具，中小企業在資金允許情況下也會倒入ERP協助企業管理，然而ERP的導入雖帶來許多企業效益，但也常常伴隨著組織變革、員工抗拒和企業流程衝突等問題與挑戰。
     對於資源不足、大多數缺乏專業資訊人員的中小企業來說，ERP的導入更是一大挑戰，中小企業組織不若大企業嚴謹，在營運流程上也不見得有一定規範，因此導入ERP系統時，往往需要從現有流程的檢視開始，故本研究探討企業流程再造在中小企業導入ERP系統的過程中扮演的角色及效益，希冀給予未來有意導入或升級ERP系統的中小企業、協助中小企業導入ERP系統的顧問建議。
     本研究以個案研究方式為主，選擇電子零組件組裝業中的台灣製造商為個案公司，經由訪談顧問公司主管及個案公司專案負責人，瞭解個案公司ERP系統導入的原因、導入過程的困難與挑戰以及過程中組織、流程的改變。
     
      本研究主要的研究議題如下：
     一、從文獻及案例中，蒐集實證資料驗證ERP系統的導入過程有助進行企業流程再造
     二、透過個案公司訪談，蒐集實證資料驗證ERP系統有助於企業成長
     三、ERP系統商產品選擇及導入流程對於ERP實施成效的影響
Enterprise Resource Planning system, ERP, has become the most popular system to integrate information between function units in large and medium-sizes enterprises recently. In order to help management, small and medium enterprises may implement ERP when its business is adequately financed. Though enterprises can gain benefits from implementation of ERP, it still comes along with organization change, employee resistance and conflicts of business processes.
     The implementation of ERP may be a big challenge to small and medium enterprises for those who lack of resources or IT expertise. The structure of small and medium enterprises is not as organized as large enterprises, and even do not have a clear standard operation procedure. Therefore, an inspection of current process is needed in the beginning of ERP implementation. This study focuses on the role that implementation of ERP take and the benefits that small and medium enterprises gain from it, hoping to give advises to those who want to implement or upgrade its ERP system and ERP consultants.
     It is a case study on Electronic Assembly Company in Taiwan, focusing on the reason of ERP implementation, processes, organization changes and challenges in the implementation of ERP.
     The main findings are below:
     1. Collating data to prove that the implementation of ERP will help to conduct Business Process Reengineering
     2. The implementation of ERP will help business growth
     3. The process of ERP implementation will influence the effectiveness of ERP
博碩士論文上網授權書 II
     學位考試委員會審議通過書 III
     中文摘要 IIIV
     Abstract V
     謝誌 VI
     目錄 VII
     表目錄 VIII
     圖目錄 IX
     第壹章 緒論 1
     第一節 研究背景與動機 1
     第二節 研究目的 3
     第三節 研究範圍 4
     第四節 研究流程 6
     第貳章 文獻探討 7
     第一節 ERP系統之定義與導入成功因素 7
     第二節 企業流程再造 13
     第三節 ERP導入與企業流程再造 16
     第參章 ERP產業分析 18
     第一節 產業環境分析 18
     第二節 產業導入ERP系統成功案例 21
     第肆章 個案研究 23
     第一節 個案公司背景 23
     第二節 個案公司現況分析 27
     第三節 個案公司的可行性評估 30
     第四節 個案公司的導入流程 31
     第五節 個案公司預期成果及未來展望 48
     第伍章 結論與建議 51
     第一節 結論 51
     第二節 未來研究方向與建議 56
     參考文獻 57
參考文獻 Addo-Tenkorang, R., & Helo, P. (2011). Enterprise resource planning (ERP): A review literature report. Paper presented at the Proceedings of the World Congress on Engineering and Computer Science.
     APICS. (2015). APICS Dictionaty. from http://www.apics.org/
     Bancroft, N., Seip, H., & Sprengel, A. (1998). Implementing SAP R/3: How to introduce a large system into a large organisation. Manning: Greenwich.
     Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. IS Management, 16(3), 7-14.
     Butler, J. (1999). Risk management skills needed in a packaged software environment. Information Systems Management, 16, 15-20.
     Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard business review(76), 121-131.
     Davenport, T. H. (2000). Mission critical: realizing the promise of enterprise systems: Harvard Business Press.
     DeSanctis, G., & Courtney, J. F. (1983). Toward friendly user MIS implementation. Communications of the ACM, 26(10), 732-738.
     Fui-Hoon Nah, F., Lee-Shang Lau, J., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3), 285-296.
     Gargeya, V. B., & Brady, C. (2005). Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal, 11(5), 501-516.
     Grint, K. (1997). TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings? Management Decision, 35(10), 731-738.
     Group, G. (2014). Gartner`s ERP Market Share Update Shows The Future Of Cloud ERP Is Now. from http://www.forbes.com/sites/louiscolumbus/2014/05/12/gartners-erp-market-share-update-shows-the-future-of-cloud-erp-is-now/
     Hammer, M. (1900). Beyond reengineering: How the process-centered organization is changing our work and our lives.
     Hammer, M., & Champy, J. (1993). Reengineering the Corporation. 1993. HaperCollins, New York.
     Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE software(3), 30-36.
     Jenson, R. L., & Johnson, I. R. (1999). The enterprise resource planning system as a strategic solution. Information Strategy: The Executive`s Journal, 15(4), 28-33.
     Karakanian, M. (2000). Choosing an ERP implementation strategy.
     Kræmmergaard, P., & Møller, C. (2001). Evaluation of ERP implementation: A case-study of an implementation. Paper presented at the 5th World Multi-Conference on Systemics, Cybernetics and Informatics.
     Kremers, M., & Van Dissel, H. (2000). Enterprise resource planning: ERP system migrations. Communications of the ACM, 43(4), 53-56.
     Laughlin, S. P. (1999). An ERP game plan. Journal of business strategy, 20(1), 32-37.
     Lin, C.-T., Chen, C.-B., & Ting, Y.-C. (2011). An ERP model for supplier selection in electronics industry. Expert Systems with Applications, 38(3), 1760-1765.
     Lowenthal, J. N. (1994). Reengineering the Organization: A Step-by-Step Approach to Corporate Revitalization, Part 2-From this three-part book serialization, organizations can learn a systematic approach to making changes. Quality Progress, 27(2), 61-64.
     Martin, I., & Cheung, Y. (2000). SAP and business process re-engineering. Business Process Management Journal, 6(2), 113-121.
     Norris, G., Balls, J. D., & Hartley, K. M. (2000). E-business and ERP: Transforming the Enterprise: John Wiley & Sons, Inc.
     Pattanayak, S., & Roy, S. (2015). Synergizing Business Process Reengineering with Enterprise Resource Planning System in Capital Goods Industry. Procedia-Social and Behavioral Sciences, 189, 471-487.
     Petrozzo, D. P., & Stepper, J. C. (1994). Successful reengineering: John Wiley & Sons.
     Porter, M. E. (1979). How competitive forces shape strategy.
     Rajagopal, P. (2002). An innovation—diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information & Management, 40(2), 87-114.
     Shaul, L., & Tauber, D. (2013). Critical success factors in enterprise resource planning systems: Review of the last decade. ACM Computing Surveys (CSUR), 45(4), 55.
     Talwar, R. (1993). Business re-engineering—A strategy-driven approach. Long range planning, 26(6), 22-40.
     Venkatraman, N. (1994). IT-enabled business transformation: from automation to business scope redefinition. Sloan management review, 35, 73-73.
     Volkoff, O. (1999). Using the structurational model of technology to analyze an ERP implementation. AMCIS 1999 Proceedings, 84.
     Weerakkody, V., Janssen, M., & Dwivedi, Y. K. (2011). Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector. Government Information Quarterly, 28(3), 320-328.
     Yin, R. K. (2013). Case study research: Design and methods: Sage publications.
     中華企業資源規劃學會. (2015). 天下雜誌1000大企業使用ERP系統調查. 2015年6月13日擷取. from http://www.erp.shu.edu.tw/1000/index_all.html
     朱麗芬. (2000). 國內企業導入ERP系統之模式探討－以IC製造業為例. (碩士), 國立政治大學, 台北市.
     邱和源. (2010). 企業導入ERP之關鍵成功因素之研究—從ERP專案召集人之觀點探討. (碩士), 實踐大學, 台北市.
     張君龍. (1998). 企業資源規劃 (Enterprise Resource Planning, ERP)-企業現代化與國際化之全方位解決方案: 自動化季刊.
     楊玉奇. (2014). 台灣製造業資訊投資與應用趨勢 (Vol. 產業情報研究所(MIC) ).
     楊建東. (2006). 台灣企業對企業資源規劃（Enterprise Resource Planning,ERP）電腦系統的導入與操作維護之研究. (碩士), 國立臺北大學, 新北市.
     楊彥春, 王力, & Beebe, A. (2006). ERP, 有效推動中國企業轉型. IBM商業價值研究院(12), 13.
     資通產業年鑑-資訊服務暨軟體篇編撰小組. (2014). 2014年資訊產業年鑑-資訊服務暨軟體篇: 資策會MIC.
     蔡育瑩. (1998). 台灣電子業導入ERP系統之關鍵因素. (碩士), 國立中興大學, 台中市.
     蔡麗紅. (2008). 從組織適配性探討ERP導入成功的關鍵因素. (碩士), 大同大學, 台北市.
     蔣明晃, & 劉鳳如. (1999). 我國企業導入 ERP 套裝軟體之現況與成功因素探討.
描述 碩士
國立政治大學
企業管理研究所
102363028
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0102363028
資料類型 thesis
dc.contributor.advisor 陳立民zh_TW
dc.contributor.advisor Chen, Li Mingen_US
dc.contributor.author (Authors) 呂杰zh_TW
dc.creator (作者) 呂杰zh_TW
dc.date (日期) 2015en_US
dc.date.accessioned 3-Aug-2015 13:13:50 (UTC+8)-
dc.date.available 3-Aug-2015 13:13:50 (UTC+8)-
dc.date.issued (上傳時間) 3-Aug-2015 13:13:50 (UTC+8)-
dc.identifier (Other Identifiers) G0102363028en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/77130-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 102363028zh_TW
dc.description.abstract (摘要) 近年來，企業資源規劃系統（Enterprise Resource Planning system, ERP）已經普遍成為中、大型企業整合企業內部各功能單位與企業資源最受歡迎的工具，中小企業在資金允許情況下也會倒入ERP協助企業管理，然而ERP的導入雖帶來許多企業效益，但也常常伴隨著組織變革、員工抗拒和企業流程衝突等問題與挑戰。
     對於資源不足、大多數缺乏專業資訊人員的中小企業來說，ERP的導入更是一大挑戰，中小企業組織不若大企業嚴謹，在營運流程上也不見得有一定規範，因此導入ERP系統時，往往需要從現有流程的檢視開始，故本研究探討企業流程再造在中小企業導入ERP系統的過程中扮演的角色及效益，希冀給予未來有意導入或升級ERP系統的中小企業、協助中小企業導入ERP系統的顧問建議。
     本研究以個案研究方式為主，選擇電子零組件組裝業中的台灣製造商為個案公司，經由訪談顧問公司主管及個案公司專案負責人，瞭解個案公司ERP系統導入的原因、導入過程的困難與挑戰以及過程中組織、流程的改變。
     
      本研究主要的研究議題如下：
     一、從文獻及案例中，蒐集實證資料驗證ERP系統的導入過程有助進行企業流程再造
     二、透過個案公司訪談，蒐集實證資料驗證ERP系統有助於企業成長
     三、ERP系統商產品選擇及導入流程對於ERP實施成效的影響		zh_TW
dc.description.abstract (摘要) Enterprise Resource Planning system, ERP, has become the most popular system to integrate information between function units in large and medium-sizes enterprises recently. In order to help management, small and medium enterprises may implement ERP when its business is adequately financed. Though enterprises can gain benefits from implementation of ERP, it still comes along with organization change, employee resistance and conflicts of business processes.
     The implementation of ERP may be a big challenge to small and medium enterprises for those who lack of resources or IT expertise. The structure of small and medium enterprises is not as organized as large enterprises, and even do not have a clear standard operation procedure. Therefore, an inspection of current process is needed in the beginning of ERP implementation. This study focuses on the role that implementation of ERP take and the benefits that small and medium enterprises gain from it, hoping to give advises to those who want to implement or upgrade its ERP system and ERP consultants.
     It is a case study on Electronic Assembly Company in Taiwan, focusing on the reason of ERP implementation, processes, organization changes and challenges in the implementation of ERP.
     The main findings are below:
     1. Collating data to prove that the implementation of ERP will help to conduct Business Process Reengineering
     2. The implementation of ERP will help business growth
     3. The process of ERP implementation will influence the effectiveness of ERP		en_US
dc.description.abstract (摘要) 博碩士論文上網授權書 II
     學位考試委員會審議通過書 III
     中文摘要 IIIV
     Abstract V
     謝誌 VI
     目錄 VII
     表目錄 VIII
     圖目錄 IX
     第壹章 緒論 1
     第一節 研究背景與動機 1
     第二節 研究目的 3
     第三節 研究範圍 4
     第四節 研究流程 6
     第貳章 文獻探討 7
     第一節 ERP系統之定義與導入成功因素 7
     第二節 企業流程再造 13
     第三節 ERP導入與企業流程再造 16
     第參章 ERP產業分析 18
     第一節 產業環境分析 18
     第二節 產業導入ERP系統成功案例 21
     第肆章 個案研究 23
     第一節 個案公司背景 23
     第二節 個案公司現況分析 27
     第三節 個案公司的可行性評估 30
     第四節 個案公司的導入流程 31
     第五節 個案公司預期成果及未來展望 48
     第伍章 結論與建議 51
     第一節 結論 51
     第二節 未來研究方向與建議 56
     參考文獻 57		-
dc.description.tableofcontents 博碩士論文上網授權書 II
     學位考試委員會審議通過書 III
     中文摘要 IIIV
     Abstract V
     謝誌 VI
     目錄 VII
     表目錄 VIII
     圖目錄 IX
     第壹章 緒論 1
     第一節 研究背景與動機 1
     第二節 研究目的 3
     第三節 研究範圍 4
     第四節 研究流程 6
     第貳章 文獻探討 7
     第一節 ERP系統之定義與導入成功因素 7
     第二節 企業流程再造 13
     第三節 ERP導入與企業流程再造 16
     第參章 ERP產業分析 18
     第一節 產業環境分析 18
     第二節 產業導入ERP系統成功案例 21
     第肆章 個案研究 23
     第一節 個案公司背景 23
     第二節 個案公司現況分析 27
     第三節 個案公司的可行性評估 30
     第四節 個案公司的導入流程 31
     第五節 個案公司預期成果及未來展望 48
     第伍章 結論與建議 51
     第一節 結論 51
     第二節 未來研究方向與建議 56
     參考文獻 57		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0102363028en_US
dc.subject (關鍵詞) ERP導入zh_TW
dc.subject (關鍵詞) 企業流程再造zh_TW
dc.subject (關鍵詞) Implementation of ERPen_US
dc.subject (關鍵詞) Business Process Reengineeringen_US
dc.title (題名) 從企業流程再造觀點看企業ERP系統導入─ 以電子組裝業N公司為例zh_TW
dc.title (題名) A Study of Implementation of ERP System from BPR Viewpoint：Case of Electronic Assembly Company Nen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Addo-Tenkorang, R., & Helo, P. (2011). Enterprise resource planning (ERP): A review literature report. Paper presented at the Proceedings of the World Congress on Engineering and Computer Science.
     APICS. (2015). APICS Dictionaty. from http://www.apics.org/
     Bancroft, N., Seip, H., & Sprengel, A. (1998). Implementing SAP R/3: How to introduce a large system into a large organisation. Manning: Greenwich.
     Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. IS Management, 16(3), 7-14.
     Butler, J. (1999). Risk management skills needed in a packaged software environment. Information Systems Management, 16, 15-20.
     Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard business review(76), 121-131.
     Davenport, T. H. (2000). Mission critical: realizing the promise of enterprise systems: Harvard Business Press.
     DeSanctis, G., & Courtney, J. F. (1983). Toward friendly user MIS implementation. Communications of the ACM, 26(10), 732-738.
     Fui-Hoon Nah, F., Lee-Shang Lau, J., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3), 285-296.
     Gargeya, V. B., & Brady, C. (2005). Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal, 11(5), 501-516.
     Grint, K. (1997). TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings? Management Decision, 35(10), 731-738.
     Group, G. (2014). Gartner`s ERP Market Share Update Shows The Future Of Cloud ERP Is Now. from http://www.forbes.com/sites/louiscolumbus/2014/05/12/gartners-erp-market-share-update-shows-the-future-of-cloud-erp-is-now/
     Hammer, M. (1900). Beyond reengineering: How the process-centered organization is changing our work and our lives.
     Hammer, M., & Champy, J. (1993). Reengineering the Corporation. 1993. HaperCollins, New York.
     Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE software(3), 30-36.
     Jenson, R. L., & Johnson, I. R. (1999). The enterprise resource planning system as a strategic solution. Information Strategy: The Executive`s Journal, 15(4), 28-33.
     Karakanian, M. (2000). Choosing an ERP implementation strategy.
     Kræmmergaard, P., & Møller, C. (2001). Evaluation of ERP implementation: A case-study of an implementation. Paper presented at the 5th World Multi-Conference on Systemics, Cybernetics and Informatics.
     Kremers, M., & Van Dissel, H. (2000). Enterprise resource planning: ERP system migrations. Communications of the ACM, 43(4), 53-56.
     Laughlin, S. P. (1999). An ERP game plan. Journal of business strategy, 20(1), 32-37.
     Lin, C.-T., Chen, C.-B., & Ting, Y.-C. (2011). An ERP model for supplier selection in electronics industry. Expert Systems with Applications, 38(3), 1760-1765.
     Lowenthal, J. N. (1994). Reengineering the Organization: A Step-by-Step Approach to Corporate Revitalization, Part 2-From this three-part book serialization, organizations can learn a systematic approach to making changes. Quality Progress, 27(2), 61-64.
     Martin, I., & Cheung, Y. (2000). SAP and business process re-engineering. Business Process Management Journal, 6(2), 113-121.
     Norris, G., Balls, J. D., & Hartley, K. M. (2000). E-business and ERP: Transforming the Enterprise: John Wiley & Sons, Inc.
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