學術產出-Theses

Article View/Open

Publication Export

Google ScholarTM

政大圖書館

Citation Infomation

  • No doi shows Citation Infomation
題名 台灣新創公司O2O經營策略之研究 - 以食我、百迪爾與呼叫師傅為例
作者 秦嘉興
Chin, Chia Hsin
貢獻者 吳豐祥
Wu, Feng Xiang
秦嘉興
Chin, Chia Hsin
關鍵詞 新創企業
O2O
經營策略
價值創造
Start-up Company
Online to Offline
Business Strategy
Value Creation
日期 2015
上傳時間 1-Sep-2015 16:31:35 (UTC+8)
摘要 繼網路創業後,近年來可以看到以行動應用創業的案例越來越多,而之中又以整合虛實通路的O2O (Online to Offline,線上至線下的通路模式)模式更為熱門。過去由於虛擬通路的盛行,造就了電子商務的快速發展,也因而使得消費資訊傳遞得更加快速。在這樣的情況下,企業的策略與經營模式也不斷地調整,電子商務方面則產生了很大的變化,原本只著重於經營虛擬通路的企業,開始反向經營實體通路,而原本只經營實體通路的企業,則開始經營起虛擬通路。
本論文研究主要的目的在於探討台灣新創公司如何經營O2O的模式,本研究以核心資源、營運範疇、事業網路等三構面,探討三家新創公司(食我餐飲顧問公司、百迪爾資訊公司、呼叫師傅公司)O2O方面的經營策略,並藉由第四構面-價值創造,探究該等公司在O2O服務上所創造的價值。
本研究所得到的主要結論包括:(1)新創公司在O2O的初期經營上,會著重於需求端。(2)新創公司在經營O2O的業務推廣上,會尋求外部資源的協助。(3)新創公司在經營O2O的服務品質控管上,會透過廠商篩選機制的建立以及與廠商的合約來加以強化。(4)新創公司在O2O的經營上,會透過在地資訊的即時提供來提高使用者採用O2O平台的意願。本文最後並提出實務上的意涵與後續研究的建議。
Since the trend of running businesses on the Internet started to foster, we could see that there are more and more cases taking portable devices as the core of their business. Besides, the Online to Offline (O2O) business model of using the clicks-and-mortar channel might be one of the most popular choices. In the past, due to the prevailing of virtual channel, it did make e-commerce to be in vogue, and also help consuming information to transact more rapidly. In this kind of situations, the business strategies and business models of enterprises also kept on making adjustments to follow the flow. As for e-commerce, it did resulted in huge changes. For those enterprises who used to concentrate on virtual channels, they started the business of physical channels; those enterprises who only aiming at running physical channels started to explore the area of virtual channels.
The main purpose of the study is to discuss about how those Taiwanese start-up companies operate O2O business. Moreover, the study takes core resources, operating area and business networks to view the O2O business strategies of three start-up companies. Also, by using value creation, the study wants to understand the value created by the O2O business of those companies.
After the research of the issues above, the study came up with four main conclusions:
1. Start-up companies would concentrate on the demand side in the beginning of their business.
2. Start-up companies would seek for the help of outer resources when they were promoting their business.
3. In the aspect of controlling the quality of their services, start-up companies would choose to build the filtering system of target companies and signing contracts.
4. In running O2O business, start-up companies would offer local information immediately to raise consumers’ will of using their O2O platform.
With those four main point provided by the study, it also brings up the meaning the practical meaning of the study and suggestions of following researches.
Keywords: Start-up Company, O2O (Online to Offline), Business Strategy, Value Creation
參考文獻 一、 中文文獻
1. 方至民. (2000). 企業競爭優勢. 台北市: 前程企業出版社.
2. 丘芳瑜. (2015). 行動應用創業團隊之商業模式發展研究 - 以商家搜尋軟體WhatsTheNumber為例. 國立政治大學科技管理與智慧財產研究所, 台北市.
3. 司徒達賢. (2001). 策略管理新論. 台北市: 智勝文化.
4. 司徒達賢. (2005). 管理學的新世界. 台北市: 天下文化.
5. 余千智. (2000). 電子商務總論. 台北市: 智勝文化.
6. 吳思華. (2000). 策略九說. 台北市: 臉譜出版.
7. 林建煌. (2003). 策略管理. 台北市: 智勝文化.
8. 張劭勳. (2001). 研究方法: 滄海出版社.
9. 張宏裕. (2013). 以消費價值觀點探討O2O (Offline to Online)模式之使用意願-以Homeplus虛擬商店為例. 台北市.
10. 張春永. (2011). 一種基於LBS的移動個性化推薦系統. 科學技術與工程.
11. 許士軍. (2004). 許士軍談管理. 台北市: 天下文化.
12. 陳惠汝. (2011). Google API在網路管理上的應用. 國立東華大學, 花蓮縣.
13. 陳雲海. (2012). 移動互聯網 SoLoMo 應用模式分析. 電信科學.
14. 陳萬淇. (1985). 個案研究法. 台北市: 華泰.
15. 經濟部中小企業處. (2012). 轉指尖掌握app商機. 創業創新育成雙月刊, 60.
16. 蔡佩君. (2003). 新創事業的智慧資本建構與管理─以某醫工公司參與BOO過程為例. 國立政治大學科技管理研究所, 台北市.
17. 謝清佳、吳琮璠. (2009). 資訊管理-理論與實務. 台北市: 智勝出版社.
二、 英文文獻
1. Amit, R. Z., C. (2001). Value Creation in E-Business. Strategic Management Journal, 22, 493-520.
2. Andrews, K. (1975). The Concept of Strategy. ILLINOIS: DOW JONES-IRWIN.
3. Ansoff, H. I. (1998). Corporate Strategy. New York: McGraw-Hill.
4. Chandler, A. D. (1962). Strategy and Structure. Cambridge: Harvard University Press.
5. Charan, B. (2004). Confronting Reality: Doing What Matters to Get Things Right: Random House.
6. Glueck, W. F. (1976). Business Policy:Strategy Formation & Management Action. New York: McGraw- Hill.
7. Hamel, G. (2000). Leading the Revolution. Boston: Harvard Business School Press.
8. Holland, R. (1986). Strategic Management, The Core Competence of The Corporation. Harvard Business Review, 79-91.
9. Kazanjian, R. K., & Drazin,R. (1989). An Empirical Test of a Stage of Growth Progression Model. Managment Science, 35(12), 1489-1503.
10. Kotler, P. (2003). Marketing Management,11th Edition: Prentice Hall Inc.
11. Lichtenstein, D. R., R., G. Netemeyer, & S. Burton. (1990). Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-transaction Utility Theory Perspective. Journal of Marketing, 54, 54-67.
12. Mahadevan, B. (2000). Business Models for Internet-based E-commerce: An Anatomy. California Management Review, 42(4), 55-69.
13. McNichols. (1977). Executive Policy and Planning. New York: Mcgraw-Hill.
14. Miles, R. E. a. S., C.C. (1978). Organizational Strategy, Structure and Process. New York: Mcgraw-Hill.
15. Mintzberg. (1987). The Strategy Concept 1 : Five P`s for Strategy.
16. Osterwalder, A., & Pigneur, Y. (2013). Business Model Generation: Inovação em Modelos de Negócios: Editora Alta Books
17. Porter, M. E. (1980). Competitive Strategy. New York: Free Press.
18. Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York: Free Press.
19. Ries, E. (2011). The Lean Startup : How Today`s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses. : Random House LLC.
20. Timmers. (1998). Business Model for Electronic Markets. EM- Electronic Markets, 8(2), 3-8.
21. Yin, R. K. (2003). Case Study Research: Design and Methods (3rd ed.). Thousand Oaks, California: Sage.
三、 網站與其他
1. Rappa, M. (2000). Business Models on the Web. from http://digitalenterprise.org/models/models.html
2. 中國互聯網絡信息中心. (2015). O2O盈利模式尚不成熟,但仍存眾多市場機會. from http://goo.gl/2lzgr3
3. 司徒達賢. (2014). 新創事業才是產業創新的主角. 天下雜誌, 542.
描述 碩士
國立政治大學
科技管理與智慧財產研究所
102364124
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0102364124
資料類型 thesis
dc.contributor.advisor 吳豐祥zh_TW
dc.contributor.advisor Wu, Feng Xiangen_US
dc.contributor.author (Authors) 秦嘉興zh_TW
dc.contributor.author (Authors) Chin, Chia Hsinen_US
dc.creator (作者) 秦嘉興zh_TW
dc.creator (作者) Chin, Chia Hsinen_US
dc.date (日期) 2015en_US
dc.date.accessioned 1-Sep-2015 16:31:35 (UTC+8)-
dc.date.available 1-Sep-2015 16:31:35 (UTC+8)-
dc.date.issued (上傳時間) 1-Sep-2015 16:31:35 (UTC+8)-
dc.identifier (Other Identifiers) G0102364124en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/78126-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 科技管理與智慧財產研究所zh_TW
dc.description (描述) 102364124zh_TW
dc.description.abstract (摘要) 繼網路創業後,近年來可以看到以行動應用創業的案例越來越多,而之中又以整合虛實通路的O2O (Online to Offline,線上至線下的通路模式)模式更為熱門。過去由於虛擬通路的盛行,造就了電子商務的快速發展,也因而使得消費資訊傳遞得更加快速。在這樣的情況下,企業的策略與經營模式也不斷地調整,電子商務方面則產生了很大的變化,原本只著重於經營虛擬通路的企業,開始反向經營實體通路,而原本只經營實體通路的企業,則開始經營起虛擬通路。
本論文研究主要的目的在於探討台灣新創公司如何經營O2O的模式,本研究以核心資源、營運範疇、事業網路等三構面,探討三家新創公司(食我餐飲顧問公司、百迪爾資訊公司、呼叫師傅公司)O2O方面的經營策略,並藉由第四構面-價值創造,探究該等公司在O2O服務上所創造的價值。
本研究所得到的主要結論包括:(1)新創公司在O2O的初期經營上,會著重於需求端。(2)新創公司在經營O2O的業務推廣上,會尋求外部資源的協助。(3)新創公司在經營O2O的服務品質控管上,會透過廠商篩選機制的建立以及與廠商的合約來加以強化。(4)新創公司在O2O的經營上,會透過在地資訊的即時提供來提高使用者採用O2O平台的意願。本文最後並提出實務上的意涵與後續研究的建議。
zh_TW
dc.description.abstract (摘要) Since the trend of running businesses on the Internet started to foster, we could see that there are more and more cases taking portable devices as the core of their business. Besides, the Online to Offline (O2O) business model of using the clicks-and-mortar channel might be one of the most popular choices. In the past, due to the prevailing of virtual channel, it did make e-commerce to be in vogue, and also help consuming information to transact more rapidly. In this kind of situations, the business strategies and business models of enterprises also kept on making adjustments to follow the flow. As for e-commerce, it did resulted in huge changes. For those enterprises who used to concentrate on virtual channels, they started the business of physical channels; those enterprises who only aiming at running physical channels started to explore the area of virtual channels.
The main purpose of the study is to discuss about how those Taiwanese start-up companies operate O2O business. Moreover, the study takes core resources, operating area and business networks to view the O2O business strategies of three start-up companies. Also, by using value creation, the study wants to understand the value created by the O2O business of those companies.
After the research of the issues above, the study came up with four main conclusions:
1. Start-up companies would concentrate on the demand side in the beginning of their business.
2. Start-up companies would seek for the help of outer resources when they were promoting their business.
3. In the aspect of controlling the quality of their services, start-up companies would choose to build the filtering system of target companies and signing contracts.
4. In running O2O business, start-up companies would offer local information immediately to raise consumers’ will of using their O2O platform.
With those four main point provided by the study, it also brings up the meaning the practical meaning of the study and suggestions of following researches.
Keywords: Start-up Company, O2O (Online to Offline), Business Strategy, Value Creation
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景 1
第二節 研究目的與問題 3
第三節 論文架構 4
第二章 文獻探討 5
第一節 創業之相關研究 5
第二節 O2O (Online to Offline)之相關研究 9
第三節 經營策略之相關研究 14
第四節 價值創造之相關研究 28
第五節 本章小結 34
第三章 研究方法 35
第一節 研究流程 35
第二節 研究架構 36
第三節 研究變項說明 37
第四節 研究設計與資料收集 41
第四章 個案研究 44
第一節 食我餐飲顧問公司個案 44
第二節 百迪爾資訊公司個案 57
第三節 呼叫師傅公司個案 69
第四節 個案彙整 81
第五章 研究發現與討論 85
第六章 研究結論與建議 91
第一節 研究結論 91
第二節 研究建議 93
zh_TW
dc.format.extent 1825254 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0102364124en_US
dc.subject (關鍵詞) 新創企業zh_TW
dc.subject (關鍵詞) O2Ozh_TW
dc.subject (關鍵詞) 經營策略zh_TW
dc.subject (關鍵詞) 價值創造zh_TW
dc.subject (關鍵詞) Start-up Companyen_US
dc.subject (關鍵詞) Online to Offlineen_US
dc.subject (關鍵詞) Business Strategyen_US
dc.subject (關鍵詞) Value Creationen_US
dc.title (題名) 台灣新創公司O2O經營策略之研究 - 以食我、百迪爾與呼叫師傅為例zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、 中文文獻
1. 方至民. (2000). 企業競爭優勢. 台北市: 前程企業出版社.
2. 丘芳瑜. (2015). 行動應用創業團隊之商業模式發展研究 - 以商家搜尋軟體WhatsTheNumber為例. 國立政治大學科技管理與智慧財產研究所, 台北市.
3. 司徒達賢. (2001). 策略管理新論. 台北市: 智勝文化.
4. 司徒達賢. (2005). 管理學的新世界. 台北市: 天下文化.
5. 余千智. (2000). 電子商務總論. 台北市: 智勝文化.
6. 吳思華. (2000). 策略九說. 台北市: 臉譜出版.
7. 林建煌. (2003). 策略管理. 台北市: 智勝文化.
8. 張劭勳. (2001). 研究方法: 滄海出版社.
9. 張宏裕. (2013). 以消費價值觀點探討O2O (Offline to Online)模式之使用意願-以Homeplus虛擬商店為例. 台北市.
10. 張春永. (2011). 一種基於LBS的移動個性化推薦系統. 科學技術與工程.
11. 許士軍. (2004). 許士軍談管理. 台北市: 天下文化.
12. 陳惠汝. (2011). Google API在網路管理上的應用. 國立東華大學, 花蓮縣.
13. 陳雲海. (2012). 移動互聯網 SoLoMo 應用模式分析. 電信科學.
14. 陳萬淇. (1985). 個案研究法. 台北市: 華泰.
15. 經濟部中小企業處. (2012). 轉指尖掌握app商機. 創業創新育成雙月刊, 60.
16. 蔡佩君. (2003). 新創事業的智慧資本建構與管理─以某醫工公司參與BOO過程為例. 國立政治大學科技管理研究所, 台北市.
17. 謝清佳、吳琮璠. (2009). 資訊管理-理論與實務. 台北市: 智勝出版社.
二、 英文文獻
1. Amit, R. Z., C. (2001). Value Creation in E-Business. Strategic Management Journal, 22, 493-520.
2. Andrews, K. (1975). The Concept of Strategy. ILLINOIS: DOW JONES-IRWIN.
3. Ansoff, H. I. (1998). Corporate Strategy. New York: McGraw-Hill.
4. Chandler, A. D. (1962). Strategy and Structure. Cambridge: Harvard University Press.
5. Charan, B. (2004). Confronting Reality: Doing What Matters to Get Things Right: Random House.
6. Glueck, W. F. (1976). Business Policy:Strategy Formation & Management Action. New York: McGraw- Hill.
7. Hamel, G. (2000). Leading the Revolution. Boston: Harvard Business School Press.
8. Holland, R. (1986). Strategic Management, The Core Competence of The Corporation. Harvard Business Review, 79-91.
9. Kazanjian, R. K., & Drazin,R. (1989). An Empirical Test of a Stage of Growth Progression Model. Managment Science, 35(12), 1489-1503.
10. Kotler, P. (2003). Marketing Management,11th Edition: Prentice Hall Inc.
11. Lichtenstein, D. R., R., G. Netemeyer, & S. Burton. (1990). Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-transaction Utility Theory Perspective. Journal of Marketing, 54, 54-67.
12. Mahadevan, B. (2000). Business Models for Internet-based E-commerce: An Anatomy. California Management Review, 42(4), 55-69.
13. McNichols. (1977). Executive Policy and Planning. New York: Mcgraw-Hill.
14. Miles, R. E. a. S., C.C. (1978). Organizational Strategy, Structure and Process. New York: Mcgraw-Hill.
15. Mintzberg. (1987). The Strategy Concept 1 : Five P`s for Strategy.
16. Osterwalder, A., & Pigneur, Y. (2013). Business Model Generation: Inovação em Modelos de Negócios: Editora Alta Books
17. Porter, M. E. (1980). Competitive Strategy. New York: Free Press.
18. Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York: Free Press.
19. Ries, E. (2011). The Lean Startup : How Today`s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses. : Random House LLC.
20. Timmers. (1998). Business Model for Electronic Markets. EM- Electronic Markets, 8(2), 3-8.
21. Yin, R. K. (2003). Case Study Research: Design and Methods (3rd ed.). Thousand Oaks, California: Sage.
三、 網站與其他
1. Rappa, M. (2000). Business Models on the Web. from http://digitalenterprise.org/models/models.html
2. 中國互聯網絡信息中心. (2015). O2O盈利模式尚不成熟,但仍存眾多市場機會. from http://goo.gl/2lzgr3
3. 司徒達賢. (2014). 新創事業才是產業創新的主角. 天下雜誌, 542.
zh_TW