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題名 移動女性的情感經驗: 空服員使用社群媒體維繫親密關係之研究
Liquid Self, Solid Bonds: How Flight Attendants Use Social Media to Maintain Intimate Relationships作者 柯幸宜 貢獻者 康庭瑜
柯幸宜關鍵詞 女性空服員
社群媒體
親密關係再現
親密關係維繫
female flight attendants
social media
intimate relationship representation
relationship maintenance
polymedia日期 2016 上傳時間 3-Feb-2016 11:21:58 (UTC+8) 摘要 空服員的工作常讓人有許多想像，高薪、環遊世界等誘因，每年都吸引許多年輕人報考，其中又以女性比例居多。回顧過去許多研究指出，空服員是一份被視為高度情緒勞動的工作，但在高壓、往返異地時差、距離等考驗下，空服員如何靠現今繁盛的社群媒體功能維繫其親密關係，社群媒體又是如何鑲嵌在空服員的工作之中，是本研究欲探討的問題。 回顧過往空服員的美學勞動、情緒勞動、工作型態等相關文獻，同時也爬梳近代傳播科技如何應用至親密關係，本研究訪問了十五位未婚、異性戀並有穩定交往對象的女性國籍空服員，以深度訪談法勾勒她們在工作與感情生活上遇到的衝突、協商，以及她們的社群媒體使用圖像。 本研究發現，Madianou的多重媒體(polymedia)的概念被空服員廣泛應用在其親密關係中，此外空服生活中的空虛寂寞、時空破碎也會加劇空服員對社群媒體的依賴及想像。再者，空服員需常面臨與親密關係伴侶分隔兩地的考驗，因此在社群媒體使用上，也會產生不同策略再現其親密關係以及空服員理想女性形象。
Flight attendants have long received numerous interest from the media or academics, which especially an attractive occupation for female younger generation. In this thesis, researcher tried to see how people work in airline industry engaged in emotional labour and aesthetic labour jobs manage their intimate lives using social media. Dealing with following research questions: of what functions of social media are selected by female flight attendants to contact their intimate partners, and what is the rationale underlying these uses, thirdly to what extent and in what ways are the use and the underlying rationale linked to the nature of their occupation?Based on the theory of emotional labour, aesthetic labour, also arranged past academic research of flight attendants, plus ICTs use and intimate relationship, in this research, totally I interviewed 15 female, unmarried flight attendants with all in a heterosexual relationship in in-depth interview way. The results showed that the concept of Madianou’s polymedia explains the ways in which flight attendants switch among different media in a flexible way. Furthermore, flight attendants have some anxiety and melancholy caused by their fragmented temporal and spatial experiences, which exacerbates their dependence on social media. Moreover, the findings demonstrate various ways in which flight attendants represent their lives on social media to their partners and to wider audiences when they are apart.參考文獻 Anderson, C. (1997). “Values‐based management,” Academy of Management Executive, Vol. 11, pp.25–46. Anthony, G. (1990). The consequences of modernity. Cambridge, UK: Polity.Aylor, B. A. (2003). Maintaining long-distance relationships. In D. Canary & M. Dainton (Eds.), Maintaining relationships through communication: Relational, contextual, and cultural variations (pp. 127-140). Mahwah, NJ: Erlbaum.Baron, N. (2008). Always on: Language in an online and mobile world. Oxford University Press.Barry, K. (2006) ‘“Too glamorous to be considered workers”: flight attendants and pink-collar activism in mid-twentieth-century America’, Labor: Studies in Working-Class History of the Americas 3 (3): 119–138.Baym, N. K. (2010). Personal connections in the digital age. Polity.Beck, U., & Beck-Gernsheim, E. (2014). Distant Love. John Wiley & Sons.Bittman, M., Brown, J. E., & Wajcman, J. (2009). The mobile phone, perpetual contact and time pressure. Work, Employment & Society, 23(4), 673–691.Boyd, Carol and Bain, Peter. (1998). Once I Get You up There, Where the Air is Rarified: health, safety and the working conditions of airline cabin crews. New Technology, Work and Employment, 13, pp. 16–28.Boyd, d. m. and Ellison, N. B. (2007), Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13: 210–230Brown, J., & Lee, Vikki. (1986). Non-conventional work schedules and personal life: an inquiry into the lives of female flight attendants. Unpublished doctoral dissertation Boston University. Brotheridge, C. M., & Taylor, I. (2006). Cultural differences in emotional labor in flight attendants. Research on emotion in organizations, 2, 167–191.Calka, M. (2014). The Relationship between Self and Media. Beyond New Media: Discourse and Critique in a Polymediated Age, p:15.Chang, C., & Chiu, J. (2009). Flight attendant`s Emotional Labor and Exhaustion in the Taiwanese Airline industry. J. Service Science & Management, (2), 305–311.Chang, C. Y. L. (2011). The heart of the flying mothers: Taiwanese female flight attendants’ work and family lives. Doctoral dissertation, University of Florida. Coser, R. L. (1991). In defense of modernity: Role complexity and individual autonomy. Stanford University Press.De Gournay, C. (2002). Pretense of intimacy in France. Perpetual contact: Mobile communication, private talk, public performance, pp.193.Denker, K. J., Herrmann, A. F., & Willits, M. D. (2014). Technology as Engagement. Beyond New Media: Discourse and Critique in a Polymediated Age, p: 143.Douglas, J. (1985). Creative interviewing. Beverly Hills, CA: Sage.Fine, G.A. (1993). Ten lies of ethnography: moral dilemmas in field research, Journal of contemporary Ethnography, 22(3): 267–294. Giddens, A. (1988). The consequences of modernity. John Wiley & Sons.Goffman E. (1959) The presentation of self in everyday life. New York: SageGrandey, A., Diefendorff, J., & Rupp, D. E. (Eds.). (2013). Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. Routledge.Green, N., & Haddon, L. (2009). Mobile communications: An introduction to new media. Berg.Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76–88.Hannaford, D. (2015). 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MSc in Media and Communications Dissertation.Chinese References: 林曉昱 (2011)，探索「草食男」愛情互動關係規範及價值觀內涵，佛光大學社會學系碩士論文。徐孝慈 (1996)，晚禮服下的灰姑娘-以青春體力換取金錢代價的「女性空服員」，國立台灣大學新聞研究所碩士論文。許芷浩 (2012)，智慧型手機、智慧型戀愛？－探討智慧型手機應用程式在親密關係溝通中扮演之角色，國立中山大學傳播管理研究所碩士論文。李瑋 (2009)，已婚女性空服員的工作與家庭生活策略，臺北大學社會學系學位論文, 1–191.蔡淨鈺 (2014)，空服員情緒勞務負荷與職場疲勞關係之研究 ，高雄餐旅大學運輸與休閒服務規劃碩士學位學程碩士論文。 陳忻岱 & 葉秀燕 (2008)，女體的移動與實踐: 女性背包客旅行的文獻探討，戶外遊憩研究, 21(2), 23–41。劉惠純 (2008)，誰可以成為空服員?—情緒勞動與性別化的生產政治，臺灣大學社會學研究所學位論文，1-98。News resources: Nownews今日新聞網 (2014)，華航招考150名空服員 來7000人，錄取率僅2%，（2014 年 6 月 7 日），取自: http://www.nownews.com/n/2014/06/07/1267507。蘋果日報 Apple Daily (2014)，10大好女友職業 乎你內外都爽，(2014年4月24日)，取自: http://www.appledaily.com.tw/realtimenews/article/new/20140424/385292/ 李鴻典(2014/4/21)，期待月薪48K 四成八付諸行動航空業， Nownews今日新聞網，取自: http://www.nownews.com/n/2014/04/21/1199914 林雨佑(2014/9/2)，「紅眼班機」每天缺幾百人 空服員告華航。(2014年9月2日)。新頭殼Newtalk。取自http://newtalk.tw/news/2014/09/02/50980.html 描述 碩士
國立政治大學
國際傳播英語碩士學位學程(IMICS)
102461005資料來源 http://thesis.lib.nccu.edu.tw/record/#G0102461005 資料類型 thesis dc.contributor.advisor 康庭瑜 zh_TW dc.contributor.author (Authors) 柯幸宜 zh_TW dc.creator (作者) 柯幸宜 zh_TW dc.date (日期) 2016 en_US dc.date.accessioned 3-Feb-2016 11:21:58 (UTC+8) - dc.date.available 3-Feb-2016 11:21:58 (UTC+8) - dc.date.issued (上傳時間) 3-Feb-2016 11:21:58 (UTC+8) - dc.identifier (Other Identifiers) G0102461005 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/81135 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 國際傳播英語碩士學位學程(IMICS) zh_TW dc.description (描述) 102461005 zh_TW dc.description.abstract (摘要) 空服員的工作常讓人有許多想像，高薪、環遊世界等誘因，每年都吸引許多年輕人報考，其中又以女性比例居多。回顧過去許多研究指出，空服員是一份被視為高度情緒勞動的工作，但在高壓、往返異地時差、距離等考驗下，空服員如何靠現今繁盛的社群媒體功能維繫其親密關係，社群媒體又是如何鑲嵌在空服員的工作之中，是本研究欲探討的問題。 回顧過往空服員的美學勞動、情緒勞動、工作型態等相關文獻，同時也爬梳近代傳播科技如何應用至親密關係，本研究訪問了十五位未婚、異性戀並有穩定交往對象的女性國籍空服員，以深度訪談法勾勒她們在工作與感情生活上遇到的衝突、協商，以及她們的社群媒體使用圖像。 本研究發現，Madianou的多重媒體(polymedia)的概念被空服員廣泛應用在其親密關係中，此外空服生活中的空虛寂寞、時空破碎也會加劇空服員對社群媒體的依賴及想像。再者，空服員需常面臨與親密關係伴侶分隔兩地的考驗，因此在社群媒體使用上，也會產生不同策略再現其親密關係以及空服員理想女性形象。 zh_TW dc.description.abstract (摘要) Flight attendants have long received numerous interest from the media or academics, which especially an attractive occupation for female younger generation. In this thesis, researcher tried to see how people work in airline industry engaged in emotional labour and aesthetic labour jobs manage their intimate lives using social media. Dealing with following research questions: of what functions of social media are selected by female flight attendants to contact their intimate partners, and what is the rationale underlying these uses, thirdly to what extent and in what ways are the use and the underlying rationale linked to the nature of their occupation?Based on the theory of emotional labour, aesthetic labour, also arranged past academic research of flight attendants, plus ICTs use and intimate relationship, in this research, totally I interviewed 15 female, unmarried flight attendants with all in a heterosexual relationship in in-depth interview way. The results showed that the concept of Madianou’s polymedia explains the ways in which flight attendants switch among different media in a flexible way. Furthermore, flight attendants have some anxiety and melancholy caused by their fragmented temporal and spatial experiences, which exacerbates their dependence on social media. Moreover, the findings demonstrate various ways in which flight attendants represent their lives on social media to their partners and to wider audiences when they are apart. en_US dc.description.tableofcontents Abstract iList of Figures viList of Tables viCh.1 Introduction: Women Flight Attendants and Their Story 1Research Questions 6Research Structure 7Ch.2 Literature Review 81. Female Flight Attendants and Aesthetic Labour 82. The Intimate Lives of Emotional Labour Jobs 93. The Temporal and Spatial Experiences of Flight Attendants 13 4. ICT use as a way to maintain intimate relationships 15Research Scope 23Ch.3 Research Methods 241. Selection and Basic Information about Informants 252. Basic Working Conditions of Flight Attendants 283. Analysis and Interpretation of Data 294. Ethics of Qualitative Research 29Ch.4 Flight Attendants’ Intimate Lives and Polymedia 31 1. Texting everywhere 32 2. Video-conferencing 35 3. It belongs to us: physical and virtual objects to be stored 37 4. Summary 38Ch.5 Loneliness, Sadness, and Anxiety among Flight Attendants 40 1. The Significant Role of Social Media 412. Is perpetual contact really perpetual? 44 3. Summary 45Ch.6 Strategies of Flight Attendants and Their Intimate Relationship Representation Online 47 1. Going public 48 2. Constructing ideal femininity 50 3. One in a million selfie 51 4. Selectively revealing where and who 52 5. Summary 54Ch.7 Discussion and Conclusion 55References 59Appendix 70 zh_TW dc.format.extent 173647 bytes - dc.format.extent 1568966 bytes - dc.format.extent 236289 bytes - dc.format.mimetype application/pdf - dc.format.mimetype application/pdf - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0102461005 en_US dc.subject (關鍵詞) 女性空服員 zh_TW dc.subject (關鍵詞) 社群媒體 zh_TW dc.subject (關鍵詞) 親密關係再現 zh_TW dc.subject (關鍵詞) 親密關係維繫 zh_TW dc.subject (關鍵詞) female flight attendants en_US dc.subject (關鍵詞) social media en_US dc.subject (關鍵詞) intimate relationship representation en_US dc.subject (關鍵詞) relationship maintenance en_US dc.subject (關鍵詞) polymedia en_US dc.title (題名) 移動女性的情感經驗: 空服員使用社群媒體維繫親密關係之研究 zh_TW dc.title (題名) Liquid Self, Solid Bonds: How Flight Attendants Use Social Media to Maintain Intimate Relationships en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) Anderson, C. (1997). “Values‐based management,” Academy of Management Executive, Vol. 11, pp.25–46. Anthony, G. (1990). The consequences of modernity. Cambridge, UK: Polity.Aylor, B. A. (2003). Maintaining long-distance relationships. In D. Canary & M. Dainton (Eds.), Maintaining relationships through communication: Relational, contextual, and cultural variations (pp. 127-140). Mahwah, NJ: Erlbaum.Baron, N. (2008). Always on: Language in an online and mobile world. Oxford University Press.Barry, K. (2006) ‘“Too glamorous to be considered workers”: flight attendants and pink-collar activism in mid-twentieth-century America’, Labor: Studies in Working-Class History of the Americas 3 (3): 119–138.Baym, N. K. (2010). Personal connections in the digital age. Polity.Beck, U., & Beck-Gernsheim, E. (2014). Distant Love. John Wiley & Sons.Bittman, M., Brown, J. E., & Wajcman, J. (2009). The mobile phone, perpetual contact and time pressure. Work, Employment & Society, 23(4), 673–691.Boyd, Carol and Bain, Peter. (1998). Once I Get You up There, Where the Air is Rarified: health, safety and the working conditions of airline cabin crews. New Technology, Work and Employment, 13, pp. 16–28.Boyd, d. m. and Ellison, N. B. (2007), Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13: 210–230Brown, J., & Lee, Vikki. (1986). Non-conventional work schedules and personal life: an inquiry into the lives of female flight attendants. Unpublished doctoral dissertation Boston University. Brotheridge, C. M., & Taylor, I. (2006). Cultural differences in emotional labor in flight attendants. Research on emotion in organizations, 2, 167–191.Calka, M. (2014). The Relationship between Self and Media. Beyond New Media: Discourse and Critique in a Polymediated Age, p:15.Chang, C., & Chiu, J. (2009). Flight attendant`s Emotional Labor and Exhaustion in the Taiwanese Airline industry. J. 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