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題名 台北市私立幼兒園市場導向、核心競爭能力與幼兒園品質之關係研究
A Relation Study of Market Orientation, Core Competence and Quality of Private Preschool in Taipei City作者 鍾玉婷 貢獻者 湯志民
鍾玉婷關鍵詞 幼兒園
市場導向
核心競爭能力
幼兒園品質
Preschool
Market Orientation
Core Competition
Quality of Preschool日期 2016 上傳時間 1-Mar-2016 10:52:25 (UTC+8) 摘要 本研究採用分層隨意抽樣的量化問卷調查方法,以台北市立案之私立幼兒園之園長為對象,以三成作抽樣比例,先以電話聯絡園所,經園所同意後,再採郵寄問卷方式,輔以電話催收,共選取173所私立幼兒園。研究工具包括下列四部份:1.幼兒園組織特性調查表;2.研究者(2011)編製之市場導向量表;3.研究者(2011)編製之核心競爭能力量表及4.徐聯恩、劉蓁(2006)發展之幼兒園品質量表。研究結論有五:1. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力均在中高程度,其覺知之幼兒園品質亦多屬於中高程度。2. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力與幼兒園品質不會因幼兒園園長專業背景及幼兒園經營型態等組織特性而呈現差異存在,但會因其餘組織特性(園長年齡、園長教育程度、園長幼教服務總年資、任職本園年資、任職本園園長年資、幼兒園成立歷史、幼兒園規模、幼兒園生師比)之不同而存在差異。3. 台北市私立幼兒園之市場導向、核心競爭能力與幼兒園品質之間具有顯著正相關。4. 台北市私立幼兒園之市場導向及核心競爭能力可以預測幼兒園品質。5. 台北市私立幼兒園之市場導向可藉由核心競爭能力的完全中介作用,間接正向影響幼兒園品質。
This study adopts questionnaire survey method. A total of 173 usable questionnaires were collected from 173 administrators of private preschools in Taipei City. The measurement tools are fourfold: 1. preschool organization characteristics; 2. Chung (2011) market orientation scale; 3. Chung (2011) core competition scale and 4. Hsu and Liu (2006) preschool quality scale. The main conclusions of this study are fivefold: 1. Administrators of private preschools in Taipei City have high perception towards market orientation, core competition and quality of preschool.2. Within Taipei City private preschools there are no significant differences, neither due to the administrator’s professional background nor the type of preschool. There are however, significant differences due to other organizational characteristics such as the administrator’s age, their level of education and administrative experience, the perpetuation and size of the school, and the student to teacher ratio. 3. Significant positive correlation existed among market orientation, core competition and quality of private preschool in Taipei City.4. Market orientation and core competition can predict quality of private preschool in Taipei City. 5. 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國立政治大學
幼兒教育所
100157006資料來源 http://thesis.lib.nccu.edu.tw/record/#G1001570061 資料類型 thesis dc.contributor.advisor 湯志民 zh_TW dc.contributor.author (Authors) 鍾玉婷 zh_TW dc.creator (作者) 鍾玉婷 zh_TW dc.date (日期) 2016 en_US dc.date.accessioned 1-Mar-2016 10:52:25 (UTC+8) - dc.date.available 1-Mar-2016 10:52:25 (UTC+8) - dc.date.issued (上傳時間) 1-Mar-2016 10:52:25 (UTC+8) - dc.identifier (Other Identifiers) G1001570061 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/81584 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 幼兒教育所 zh_TW dc.description (描述) 100157006 zh_TW dc.description.abstract (摘要) 本研究採用分層隨意抽樣的量化問卷調查方法,以台北市立案之私立幼兒園之園長為對象,以三成作抽樣比例,先以電話聯絡園所,經園所同意後,再採郵寄問卷方式,輔以電話催收,共選取173所私立幼兒園。研究工具包括下列四部份:1.幼兒園組織特性調查表;2.研究者(2011)編製之市場導向量表;3.研究者(2011)編製之核心競爭能力量表及4.徐聯恩、劉蓁(2006)發展之幼兒園品質量表。研究結論有五:1. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力均在中高程度,其覺知之幼兒園品質亦多屬於中高程度。2. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力與幼兒園品質不會因幼兒園園長專業背景及幼兒園經營型態等組織特性而呈現差異存在,但會因其餘組織特性(園長年齡、園長教育程度、園長幼教服務總年資、任職本園年資、任職本園園長年資、幼兒園成立歷史、幼兒園規模、幼兒園生師比)之不同而存在差異。3. 台北市私立幼兒園之市場導向、核心競爭能力與幼兒園品質之間具有顯著正相關。4. 台北市私立幼兒園之市場導向及核心競爭能力可以預測幼兒園品質。5. 台北市私立幼兒園之市場導向可藉由核心競爭能力的完全中介作用,間接正向影響幼兒園品質。 zh_TW dc.description.abstract (摘要) This study adopts questionnaire survey method. A total of 173 usable questionnaires were collected from 173 administrators of private preschools in Taipei City. The measurement tools are fourfold: 1. preschool organization characteristics; 2. Chung (2011) market orientation scale; 3. Chung (2011) core competition scale and 4. Hsu and Liu (2006) preschool quality scale. The main conclusions of this study are fivefold: 1. Administrators of private preschools in Taipei City have high perception towards market orientation, core competition and quality of preschool.2. Within Taipei City private preschools there are no significant differences, neither due to the administrator’s professional background nor the type of preschool. There are however, significant differences due to other organizational characteristics such as the administrator’s age, their level of education and administrative experience, the perpetuation and size of the school, and the student to teacher ratio. 3. Significant positive correlation existed among market orientation, core competition and quality of private preschool in Taipei City.4. Market orientation and core competition can predict quality of private preschool in Taipei City. 5. Core competition did have the significant mediated effects of market orientation on quality of preschool. en_US dc.description.tableofcontents 目 次……………………………………………………………………I表 次…………………………………………………………………III圖 次…………………………………………………………………VII第一章 緒論……………………………………………………………1第一節 研究背景………………………………………………………………1第二節 研究動機與研究目的…………………………………………………5第三節 研究問題 ……………………………………………………………14第四節 名詞界定 ……………………………………………………………15第五節 研究對象與限制 ……………………………………………………18第二章 文獻探討 ……………………………………………………19第一節 市場導向之理念分析 ………………………………………………19第二節 核心競爭能力之理念分析 …………………………………………30第三節 幼兒園品質之理念分析 ……………………………………………45第四節 市場導向、核心競爭能力與幼兒園品質之相關 …………………67第三章 研究方法 ……………………………………………………71第一節 研究架構 ……………………………………………………………71第二節 研究假設 ……………………………………………………………72第三節 研究對象 ……………………………………………………………74第四節 研究工具 ……………………………………………………………75第五節 研究過程 ……………………………………………………………86第六節 資料分析 ……………………………………………………………87第四章 研究結果 ……………………………………………………89第一節 台北市幼兒園之組織特性分析 ……………………………………89第二節 市場導向、核心競爭能力與幼兒園品質之現況分析 ……………94第三節 市場導向、核心競爭能力與幼兒園品質在組織特性之差異性分析 ……………………………………………………………………106第四節 市場導向、核心競爭能力與幼兒園品質之相關分析 ……………154第五節 市場導向、核心競爭能力對幼兒園品質之預測分析 ……………158第六節 市場導向、核心競爭能力對幼兒園品質結構方程模式分析 ……165第五章 結論與建議…………………………………………………169第一節 研究主要發現………………………………………………………169第二節 結論…………………………………………………………………177第三節 建議…………………………………………………………………181參考文獻………………………………………………………………183中文部份………………………………………………………………………183英文部份………………………………………………………………………191網站資料………………………………………………………………………201附錄一:抽樣母體名冊………………………………………………202附錄二:研究工具……………………………………………………205 zh_TW dc.format.extent 11301205 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1001570061 en_US dc.subject (關鍵詞) 幼兒園 zh_TW dc.subject (關鍵詞) 市場導向 zh_TW dc.subject (關鍵詞) 核心競爭能力 zh_TW dc.subject (關鍵詞) 幼兒園品質 zh_TW dc.subject (關鍵詞) Preschool en_US dc.subject (關鍵詞) Market Orientation en_US dc.subject (關鍵詞) Core Competition en_US dc.subject (關鍵詞) Quality of Preschool en_US dc.title (題名) 台北市私立幼兒園市場導向、核心競爭能力與幼兒園品質之關係研究 zh_TW dc.title (題名) A Relation Study of Market Orientation, Core Competence and Quality of Private Preschool in Taipei City en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文部份內政部兒童局(2012)。84-101年度托育機構概況。台中:內政部兒童局。方聖文(2009)。幼兒就學準備度相關因素之比較研究:以台北縣、宜蘭縣為例。國立政治大學幼兒教育研究所碩士論文,未出版,台北市。王俊貴(2001)。國小教師對理想服務品質與實際服務品質知覺差異之調查研究。台南師範學院碩士論文,未出版,台南市。白育綺 (2003)。幼兒園教育品質指標體系建構之研究。國立政治大學幼兒教育研究所碩士論文,未出版,台北市。吳曙吟(2004)。家長選擇幼兒園決策取向與其對幼兒園服務品質滿意度之研究。國立花蓮師範學院幼兒教育學系碩士班碩士論文,未出版,花蓮市。呂 槃、黃奕清(1991)。衛生教育概論(上、下冊)。台北:大洋出版社。呂豐足(1996)。老人扶療機構的績效評估及其影響因素之探討。國立中正大學社會福利研究所碩士論文,未出版,嘉義縣。李元墩、陳啟光、吳濟民(2003)。企業領導者管理風格、組織核心能力與經營績效關係之研究-以台灣中小企業為實證,長榮大學學報-慶祝創校十週年特刊,第1~20頁,。李青芬(2004)。家長對幼兒托育滿意度之探討-以臺北縣市公私立托兒所為例。中國文化大學青少年兒童福利研究所碩士論文,未出版,台北市。李淑宜(2009)。高雄地區社區衛生教育人員角色任務、專業能力及訓練需求之調查研究。高雄師範大學成人教育研究所碩士論文,未出版,高雄市。李嘉聖、洪春進(2000)。市場導向對新產品開發績效之影響研究,2000中華民國科技管理研討會論文集。李聲吼(1997)。人力資源發展。台北,五南書局。李麗珍(2003)。臺北市政府教育局服務品質之研究。臺北市立師範學院國民教育研究所碩士論文。未出版,台北市。林文寶、吳萬益(2005)。以組織學習觀點探討知識整合及運作特性對核心能力影響之研究,台大管理論叢,15(2),第165~197 頁。林秀寬(2008)。台北市私立幼兒園教師知覺園長領導風格、教師效能感與其托育服務品質之關係。中國文化大學青少年兒童福利研究所碩士論文,未出版,台北市林佩蓉(2000)。我們能為幼兒做什麼?-提升幼教專業品質。2005/06/28 下載自:http://www.nhltc.edu.tw/stuwww/s8842009。林芳萍(2007)。台中市連鎖兒童英語補教機構核心能力與競和策略之關係。亞洲大學經營管理研究所碩士論文,未出版,台中市。林琬玲(2010)。幼兒園品質與幼兒課程經驗之相關研究。國立政治大學幼兒教育研究所碩士論文,未出版,台北市。林義屏(2001)。市場導向、組織學習、組織創新與組織績效間關係之研究-以科學園區資訊電子業為例。國立中山大學企業管理研究所博士論文,未出版,高雄市。林鳳儀、鄧子正(1998)。服務品質之意涵與衡量。警學叢刊,28(6),228-235。林燈燦(2003)。服務品質管理。台北:品度股份有限公司。林鴻章(2003)。台商投資大陸幼兒園經營策略之個案研究。私立朝陽科技大學幼兒保育系碩士班碩士論文,未出版,台中縣。林陽助(2003)。服務行銷。台北縣:精湛。近藤隆雄(2000)。服務管理。台北市:書泉出版社。邱永富(2002)。補習班之服務品質-以屏東縣某立案補習班為例。國立中山大學人資管理能力研究所碩士論文,未出版,高雄市。邱志鵬(1999)。論台灣幼稚園及托兒所跨世紀的定位問題(二):從歷史的軌跡中尋找幼托功能混淆的由來。邱志鵬、周志宏(2008)。居家式及托嬰中照顧服務管理規範之研究。台中:內政部兒童局委託研究。邱素薇(2003)。公私立幼稚園整體服務品質之比較研究—以桃園縣為例。私立長榮大學經營管理研究所碩士論文。未出版,台南縣。金寶玲(2001)。服務品質與滿意度評量模式之比較研究。致理學報,14,pp. 75-110。侯竹軒(2002)。國際觀光旅館市場導向之組織學習與知識創造、組織創新對經營績效關聯模式之實證研究。私立世新大學,未出版碩士論文,臺北市。姜智武(2001)。國民小學校長溝通行為、學校組織氣氛與學校效能關係之研究:以桃園縣為例。台北市立師範學院國民教育研究所碩士論文,未出版,台北市。施玠羽(2007)。幼兒就學準備度相關因素之研究。國立政治大學幼兒教育研究所碩士論文,未出版,台北市。柯威(1999)。幼稚園優勢行銷手冊。基隆市:捷飛幼教。段慧瑩(2011)。居家式托育品質評估工具及相關研究探討。輔仁大學社會研究創刊號,pp. 209-241。洪巧音(2004)。幼托幼兒園家長托育服務品質需求與滿意度之研究。朝陽科技大學幼兒保育系碩士論文,未出版,台中市。洪巧音(2004)。幼托幼兒園家長托育服務品質需求與滿意度之研究。朝陽科技大學幼兒保育研究所碩士論文,未出版,台中縣。洪秋玲(2002)。國民小學學校組織氣氛之評量研究。國立台南師範學院研究所碩士學位論文,未出版,台北市。胡明南(2008)。高雄市輔具資源中心服務品質與顧客滿意度關係之研究。國立高雄師範大學成人教育研究所碩士論文,未出版,高雄市。范惟翔(2001)。顧客知識管理、市場導向與行銷績效之關係研究,國立中正大學企業管理研究所博士論文,未出版,嘉義縣。孫本初(2002)。公務人員核心能力建構之探討,公訓報導,100,第55~57頁。徐聯恩、白育綺(2003,4月)。幼兒園品質之內涵與變遷。論文發表於政治大學幼兒教育研究所舉辦之「童年沃野的變遷與創化」學術研討會,台北市。徐聯恩、劉蓁(2005)。幼兒園品質衡量:從內部導向到外部導向。載於潘慧玲(主編),教育部評鑑的回顧與展望(頁159-218)。台北:心理。徐聯恩、劉蓁 (2006)。幼兒園評鑑觀念之改變與量表發展。論文發表於台灣師範大學教育評鑑與發展研究中心舉辦之「教育評鑑」國際學術研討會,台北市。徐聯恩、蔡卓銀、林婉玲(2009,12月)。幼兒園品質衡量與地區比較研究─以金門縣、台北縣市為例。發表於台灣教育政策與評鑑學會所舉辦之「2009年教育政策與教育品質」學術研討會論文集(頁283-298),台北市。徐聯恩、蔡卓銀、林琬玲(2009)。幼兒園品質衡量與地區較研究-以金門縣、台北縣市為例。發表於台灣教育政策與評鑑學會所舉辦之「2009年教育政策與品質」學術研討會論文(頁 283-298),台北。翁崇雄(2000)。服務品質評量模式之比較研究。中山管理評論,8,105-122。馬祖琳(2005)。家長視域之家庭托育經驗實相探討。幼兒保育研究集刊,1(1),2-10。馬祖琳、張斯寧(2007)。家庭保母督導與管理之規劃研究。台中:內政部兒童局委託研究報告。高家斌(2001)。非營利組織市場導向與組織績效之研究 - 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