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題名 電子化政府對e生活品質影響模型之建立
The Model of Influences on Quality of e-Life by Electronic Government
作者 顏郁婷
Yen, Yu Ting
貢獻者 朱斌妤
Chu, Pin Yu
顏郁婷
Yen, Yu Ting
關鍵詞 評估電子化政府政策
生活品質
資訊系統成功模型
結構方程式
evaluation e-government policy
quality of life
Information System Success Model
Structural Equation Modeling
日期 2015
上傳時間 2016-03-02
摘要 電子化政府(Electronic Government)是我國運用資訊通訊科技(Information and Communications Technology)提升政府管理與服務的重要政策，隨著網際網路在日常生活的普及，在各國政府推動EG提供民眾日常所需服務時，提升民眾整體生活品質不僅是該政策所要達到的重要目標，亦成為社會大眾所期待的公共價值。然而對電子化政府的評估，目前仍著重於基礎建設、滿意度、使用服務次數等層面，欠缺相關生活品質衡量指標。因此，本研究將聚焦於電子化政府網路面向上的服務，探討該政策對民眾生活品質的影響。
鑑於網路對生活的影響力日益漸增，本研究所稱e生活品質，是參考數位生活與生活品質的概念，強調個人在虛擬環境下的生活品質。先以DeLone& McLean (2003)的資訊系統成功模型為基礎，參考Heeks (2006)、Millard & Shahin (2006)、Wauters (2006)等人提出的評估電子化政府政策流程，以使用者的角度建構電子化政府對e生活品質的影響模型，並進一步採用電子治理研究中心於2013年進行的「數位國家治理：國情追蹤與方法整合」研究計畫資料，透過結構方程式(Structural Equation Modeling, SEM)統計分析方法進行模型驗證。結果發現，電子化政府的服務品質、資訊品質對滿意度有顯著影響，而滿意度又會影響使用效益，進而影響至e生活品質，除此之外，個人在網路上搜尋生活資訊的頻率也會影響e生活品質。
本研究結果顯示電子化政府政策要提升民眾e生活品質感知的目標，必須循序漸進地在提供服務過程中的每個階段予以改善，並提出相關政策建議，另因填答者普遍認為政府所提供的資訊可靠，加上資訊的搜尋有助於提升e生活品質，本研究認為電子化政府透過網路及搭配多元途徑提供日常所需資訊為達到提升e生活品質目標的重要關鍵。
Electronic government in Taiwan has been recognized as a major policy to promote administrative management and public service. Lately, with the internet penetrating to daily lives, the enhancement of quality of life (QOL) has not only become the important goal of e-government policy, but also the essential public value people expected. However, most existing indicators to evaluate e-government were focused on infrastructure, satisfaction and frequency et al., lack of dimensions on QOL. Accordingly, this study focused on online service of e-government, and aimed to construct a model to assess the effect on the QOL in internet environment (Quality of e-Life, EQOL) by e-government.
First, this study proposes a causal model in view of users, which based on DeLone & McLean’s Information System Success Model and referred to related theories of e-government processing evaluation, to examine the impacts on EQOL by e-government. Secondly, the author used a secondary survey data collected by the research of Taiwan e-Governance Research Center, and validated the model by Structural Equation Modeling method. The results of research showed that service quality and information quality have a great influence on satisfaction of e-government, and satisfaction of e-government will affect use benefits, further make effect on EQOL. In addition, the daily lives information searching frequency also affects EQOL.
This study indicated that government should gradually improve the process of online service of e-government, including service and information quality stage, satisfaction of e-government stage, uses benefit stage and EQOL stage. Regarding each stage, this thesis also made some policy suggestions. Besides, due to information searching is helpful for increasing EQOL, and the result of questionnaires shows that most people consider the information provided by government is trustful, this research argued that government provides information through various channels on internet is the key factor to enhance EQOL.
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描述 碩士
國立政治大學
公共行政學系
10256028
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1022560282
資料類型 thesis
dc.contributor.advisor 朱斌妤zh_TW
dc.contributor.advisor Chu, Pin Yuen_US
dc.contributor.author (Authors) 顏郁婷zh_TW
dc.contributor.author (Authors) Yen, Yu Tingen_US
dc.creator (作者) 顏郁婷zh_TW
dc.creator (作者) Yen, Yu Tingen_US
dc.date (日期) 2015en_US
dc.date.accessioned 2016-03-02-
dc.date.available 2016-03-02-
dc.date.issued (上傳時間) 2016-03-02-
dc.identifier (Other Identifiers) G1022560282en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/81763-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政學系zh_TW
dc.description (描述) 10256028zh_TW
dc.description.abstract (摘要) 電子化政府(Electronic Government)是我國運用資訊通訊科技(Information and Communications Technology)提升政府管理與服務的重要政策，隨著網際網路在日常生活的普及，在各國政府推動EG提供民眾日常所需服務時，提升民眾整體生活品質不僅是該政策所要達到的重要目標，亦成為社會大眾所期待的公共價值。然而對電子化政府的評估，目前仍著重於基礎建設、滿意度、使用服務次數等層面，欠缺相關生活品質衡量指標。因此，本研究將聚焦於電子化政府網路面向上的服務，探討該政策對民眾生活品質的影響。
鑑於網路對生活的影響力日益漸增，本研究所稱e生活品質，是參考數位生活與生活品質的概念，強調個人在虛擬環境下的生活品質。先以DeLone& McLean (2003)的資訊系統成功模型為基礎，參考Heeks (2006)、Millard & Shahin (2006)、Wauters (2006)等人提出的評估電子化政府政策流程，以使用者的角度建構電子化政府對e生活品質的影響模型，並進一步採用電子治理研究中心於2013年進行的「數位國家治理：國情追蹤與方法整合」研究計畫資料，透過結構方程式(Structural Equation Modeling, SEM)統計分析方法進行模型驗證。結果發現，電子化政府的服務品質、資訊品質對滿意度有顯著影響，而滿意度又會影響使用效益，進而影響至e生活品質，除此之外，個人在網路上搜尋生活資訊的頻率也會影響e生活品質。
本研究結果顯示電子化政府政策要提升民眾e生活品質感知的目標，必須循序漸進地在提供服務過程中的每個階段予以改善，並提出相關政策建議，另因填答者普遍認為政府所提供的資訊可靠，加上資訊的搜尋有助於提升e生活品質，本研究認為電子化政府透過網路及搭配多元途徑提供日常所需資訊為達到提升e生活品質目標的重要關鍵。		zh_TW
dc.description.abstract (摘要) Electronic government in Taiwan has been recognized as a major policy to promote administrative management and public service. Lately, with the internet penetrating to daily lives, the enhancement of quality of life (QOL) has not only become the important goal of e-government policy, but also the essential public value people expected. However, most existing indicators to evaluate e-government were focused on infrastructure, satisfaction and frequency et al., lack of dimensions on QOL. Accordingly, this study focused on online service of e-government, and aimed to construct a model to assess the effect on the QOL in internet environment (Quality of e-Life, EQOL) by e-government.
First, this study proposes a causal model in view of users, which based on DeLone & McLean’s Information System Success Model and referred to related theories of e-government processing evaluation, to examine the impacts on EQOL by e-government. Secondly, the author used a secondary survey data collected by the research of Taiwan e-Governance Research Center, and validated the model by Structural Equation Modeling method. The results of research showed that service quality and information quality have a great influence on satisfaction of e-government, and satisfaction of e-government will affect use benefits, further make effect on EQOL. In addition, the daily lives information searching frequency also affects EQOL.
This study indicated that government should gradually improve the process of online service of e-government, including service and information quality stage, satisfaction of e-government stage, uses benefit stage and EQOL stage. Regarding each stage, this thesis also made some policy suggestions. Besides, due to information searching is helpful for increasing EQOL, and the result of questionnaires shows that most people consider the information provided by government is trustful, this research argued that government provides information through various channels on internet is the key factor to enhance EQOL.		en_US
dc.description.tableofcontents 第一章 緒論
1.1電子化政府發展現況 1
1.2電子化政府與「e生活品質」 2
1.3評估電子化政府缺乏生活品質面向之指標 4
1.4研究目的 6
1.5研究範圍 6
第二章 文獻探討 7
2.1「e生活品質」的定義與重要性 7
2.2電子化政府提升「(e)生活品質」的重要做法 12
2.3電子化政府政策評估 19
第三章 研究設計 27
3.1電子化政府對「e生活品質」影響模型 27
3.2研究假設 30
3.3次級資料介紹 31
3.4變數說明 33
3.5資料分析方法 39
第四章 資料分析 42
4.1樣本資料分析 42
4.2各衡量變項描述性統計分析 43
4.3測量模型的驗證 46
4.4電子化政府對e生活品質影響模型的驗證 53
第五章 研究結論與建議 60
5.1研究結論 60
5.2研究貢獻 63
5.3政策建議 64
5.4研究限制與建議 66
參考文獻 69		zh_TW
dc.format.extent 1105055 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1022560282en_US
dc.subject (關鍵詞) 評估電子化政府政策zh_TW
dc.subject (關鍵詞) 生活品質zh_TW
dc.subject (關鍵詞) 資訊系統成功模型zh_TW
dc.subject (關鍵詞) 結構方程式zh_TW
dc.subject (關鍵詞) evaluation e-government policyen_US
dc.subject (關鍵詞) quality of lifeen_US
dc.subject (關鍵詞) Information System Success Modelen_US
dc.subject (關鍵詞) Structural Equation Modelingen_US
dc.title (題名) 電子化政府對e生活品質影響模型之建立zh_TW
dc.title (題名) The Model of Influences on Quality of e-Life by Electronic Governmenten_US
dc.type (資料類型) thesisen_US
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