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題名 台灣中小企業資訊系統委外關係之管理
Relationship Management of Small and Medium Business IT Outsourcing Projects in Taiwan
作者 蔡馨儀
Tsai, Hsing-Yi
貢獻者 管郁君
Eugenia Huang
蔡馨儀
Tsai, Hsing-Yi
關鍵詞 資訊系統委外
關係管理
IT project outsourcing
relationship management
日期 2000
上傳時間 31-Mar-2016 15:43:09 (UTC+8)
摘要 委外應用在資訊系統上已行之有年，但自柯達公司有計畫地將大量資訊活動委外之後，引發業界與學術界的關切與研究。委外有種種優點值得企業採納，但是根據實際委外的經驗指出，委外有其風險，使得企業未蒙其利反受其害。文獻指出一個成功的委外程序是一連串的過程：自委外的決策考量開始，經過需求定義、選擇承包商、談判合約書、到系統建置與監督，每一階段都需要用心經營。大多數委外相關研究偏重在委外的前期，而本文的焦點放在委外後期的關係管理。根據文獻探討所整理出的概念模式，經由個案訪談之後，深度瞭解台灣中小企業在委外過程中實際運用的管理技巧以及所遭遇到的困難。本研究提出六個命題說明中小企業與廠商之間關係形成的前因後果，最後並提出中小企業在進行資訊系統委外之際，在關係管理上應注意的事項。
參考文獻 中文部分：
     01.王慶富，「專案管理」，聯經出版社，民85。
     02.方泰樟，「專案管理：軟體發展階段之文件規範探討」，國立中山大學資管研究所未出版碩士論文，民87。
     03.李淑芳，「台灣地區資訊系統委外決策考慮因素之研究」，國立中央大學資管研究所未出版碩士論文，民84。
     04.吳采菽、李建復，「九０年代的服務業—資訊系統資源外包」，資訊與電腦，1991年9月。
     05.周明昌，「資訊系統委外承包商選擇模式之建立」，國立政治大學資管系未出版碩士論文，民87。
     06.周冠中，「外包決策評估模式之研究—以金融產業資訊系統為例 」，國立政治大學資管系未出版碩士論文，民84。
     07.陳正坤，「資訊系統發展之委外管理研究」，國立台灣大學商學研究所未出版碩士論文，民86。
     08.經濟部中小企業處，「八十一年中小企業處白皮書」，民82。
     09.蔡政達，「資訊系統委外之研究」，國立中央大學資管研究所未出版碩士論文，民84。
     10.戴基峰，「影響軟體系統委外滿意度因素之研究：從交易成本與社會關係觀點探討」，國立中央大學資管研究所未出版碩士論文，民86。
     11.姜嘉豐，「資訊系統委外交易研究」，國立台灣大學商學研究所未出版碩士論文，民87。
     英文部分：
     01. Allen, L., “The benefits of partnership,” Mortgage Banking, Sept. 1997, pp. 89—90.
     02. Bailey, J. E. and Pearson, S. W., “Development of a tool for measuring and analyzing computer user satisfaction,” Management Science, Vol. 29, No. 6, May 1983, pp. 519—529.
     03. Collins, J. S. & Millen, R. A., “Information systems outsourcing by large American industrial firms: choices and impacts,” Information Resources Management Journal, Vol.8, No. 1, pp. 5—13.
     04. Feeny, D. F. & Willcocks, L. P., “Core IS capabilities for exploiting information technology,” Sloan Management Review, Spring 1998, pp. 9—21.
     05. Foxman, N., “Succeeding in outsourcing: cultivate the outsourcing relationship,” Information Systems Management, Winter 1994, pp. 77—80.
     06. Galletta, D. F. & Lederer, A. L., “Some cautions on the measurement of user information satisfaction,” Decision Sciences, Vol. 20, Iss.3, Summer 89, p. 419—438.
     07. Ganesan, S., “Determinants of long-term orientation in buyer-seller relationships,” Journal of Marketing, Vol. 58, April 1994, pp. 1—9.
     08. Garner, R., “Strategic outsourcing: it’s your move,” Datamation, Feb. 1998, pp. 32--6, 41.
     09. Grover, V., Cheon, M. J. & Teng, J. T. C., “The effect of service quality and partnership on the outsourcing of information systems functions,” Journal of Management Information Systems, Vol. 12, No.4, Spring 1996, pp. 89—116.
     10. Guterl, F., “How to manage your outsourcer.” Datamation, March I, 1996, pp. 79, 80, 83.
     11. Henderson, J. C., “Plugging into strategic partnerships: the critical IS connection,” Sloan Management Review, Spring 1990, pp. 7—18.
     12. James, G., “Tapping the scales your way,” Datamation, Nov. 1997, pp. 48—53.
     13. Lacity, M. C., Willcocks, L. P., “An empirical investigation of information technology sourcing practices: lessons from experience,” MIS Quarterly, Sept. 1998, pp. 363--403.
     14. Lacity, M. C., Willcocks, L. P. & Feeny, D. F., “The value of selective IT sourcing,” Sloan Management Review, Spring 1996, pp. 13—25.
     15. Lacity M. C. & Hirschheim, R., “The information systems outsourcing bandwagon,” Sloan management Review, Fall, 1993, pp. 73—86.
     16. Leibs, S., “Outsourcing’s no cure-all,” Industry Week, April 6, 1998, pp. 20, 22, 24, 26, 28.
     17. Lowell, M., “Managing your outsourcing vendor in the financial services industry,” Journal of Systems Management, May 1992, pp. 23—36.
     18. Martinsons, M. G., “Outsourcing information systems: a strategic partnership with risks,” Long Range Planning, Vol. 26, No.3, 1993, pp. 18—25.
     19. Mott, R., “Outsourcing,” Chain Store Age, Sept. 1996, pp. 22B, 23B, 24B.
     20. Rao, H. Raghav and Chaudhury, A. “A two-level investigation of information systems outsourcing,” Communications of the ACM, Vol. 39, No. 7, July 1996, pp. 36—44.
     21. Rao, H. Raghav, Nam, K., and Chaudhury, A. “Information systems outsourcing,” Communications of the ACM, Vol. 39, No. 7, July 1996, pp. 27—28.
     22. Quinn, J. B. & Hilmer, F. G., “Strategic outsourcing,” Sloan Management Review, Summer 1994, pp. 43—55.
     23. Saarinen, T., “An expanded instrument for evaluating information system success,” Information & Management, Vol. 31, Iss.2, Nov. 96, pp. 103—118.
     24. Saunders, C., Gebelt, M. & Hu, Q., “Achieving success in information systems outsourcing,” California Management Review, Vol.39, No.2, Winter 1997, pp. 63—79.
     25. Scarbrough, H., “Blackboxes, hostages and prisoners,” Organization Studies, Vol. 16, No. 6, pp. 991—1019.
     25. Sengupat, K. & Zviran, M., “Measuring user satisfaction in an outsourcing environment,” IEEE Transaction on Engineering Management, Vol.44, No. 4, Nov. 1997, pp. 414—421.
     26. Tyler, G., “Information technology—the take away version,” Management Services, Jan. 1998, pp. 28—30.
     27. Whang, S.,“Contracting for software development,” Management Science, Vol. 38, No. 3, March 1992, pp. 307—323.
     28. Williamson, O. E., “Transaction Cost Economics: The Governance of Contractual Relations,” Journal of Law and Economics, Vol. 22, No.2, pp. 233—261.
     29. Yin, R., Case Study Research: Design and Methods, Newbury Park Calif., Sag Publication, 1989.
描述 碩士
國立政治大學
資訊管理學系
86356027
資料來源 http://thesis.lib.nccu.edu.tw/record/#A2002002098
資料類型 thesis
dc.contributor.advisor 管郁君zh_TW
dc.contributor.advisor Eugenia Huangen_US
dc.contributor.author (Authors) 蔡馨儀zh_TW
dc.contributor.author (Authors) Tsai, Hsing-Yien_US
dc.creator (作者) 蔡馨儀zh_TW
dc.creator (作者) Tsai, Hsing-Yien_US
dc.date (日期) 2000en_US
dc.date.accessioned 31-Mar-2016 15:43:09 (UTC+8)-
dc.date.available 31-Mar-2016 15:43:09 (UTC+8)-
dc.date.issued (上傳時間) 31-Mar-2016 15:43:09 (UTC+8)-
dc.identifier (Other Identifiers) A2002002098en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/83298-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理學系zh_TW
dc.description (描述) 86356027zh_TW
dc.description.abstract (摘要) 委外應用在資訊系統上已行之有年，但自柯達公司有計畫地將大量資訊活動委外之後，引發業界與學術界的關切與研究。委外有種種優點值得企業採納，但是根據實際委外的經驗指出，委外有其風險，使得企業未蒙其利反受其害。文獻指出一個成功的委外程序是一連串的過程：自委外的決策考量開始，經過需求定義、選擇承包商、談判合約書、到系統建置與監督，每一階段都需要用心經營。大多數委外相關研究偏重在委外的前期，而本文的焦點放在委外後期的關係管理。根據文獻探討所整理出的概念模式，經由個案訪談之後，深度瞭解台灣中小企業在委外過程中實際運用的管理技巧以及所遭遇到的困難。本研究提出六個命題說明中小企業與廠商之間關係形成的前因後果，最後並提出中小企業在進行資訊系統委外之際，在關係管理上應注意的事項。zh_TW
dc.description.tableofcontents 封面頁
     證明書
     致謝詞
     論文摘要
     目錄
     表目錄
     圖目錄
     第一章 緒論
     第一節 研究背景
     第二節 研究動機
     第三節 研究目的
     第四節 名詞解釋
     第二章 文獻探討
     第一節 資訊系統委外決策考慮因素
     第二節 選擇承包商
     第三節 資訊系統委外契約之擬定
     第四節 專案管理
     第五節 資訊系統委外關係之管理與維護
     第六節 資訊系統委外滿意度
     第三章 概念模式與研究方法
     第一節 概念模式
     第二節 研究方法
     第三節 研究對象
     第四節 研究流程
     第五節 訪談問題清單
     第四章 個案分析
     第一節 個案Ａ公司
     第二節 個案Ｂ公司
     第三節 個案Ｃ公司
     第四節 個案Ｄ公司
     第五節 個案Ｅ公司
     第六節 個案Ｆ公司
     第七節 個案Ｇ公司
     第八節 個案Ｈ公司
     第九節 個案整理
     第五章 命題建構與個案釋例
     第一節 修正概念模式
     第二節 命題建構與個案釋例
     第六章 結論、限制與建議
     第一節 結論
     第二節 其他相關研究發現
     第三節 在實務界的應用
     第四節 研究限制
     第五節 給後續研究者的建議
     參考文獻
     中文部分
     英文部分		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#A2002002098en_US
dc.subject (關鍵詞) 資訊系統委外zh_TW
dc.subject (關鍵詞) 關係管理zh_TW
dc.subject (關鍵詞) IT project outsourcingen_US
dc.subject (關鍵詞) relationship managementen_US
dc.title (題名) 台灣中小企業資訊系統委外關係之管理zh_TW
dc.title (題名) Relationship Management of Small and Medium Business IT Outsourcing Projects in Taiwanen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 中文部分：
     01.王慶富，「專案管理」，聯經出版社，民85。
     02.方泰樟，「專案管理：軟體發展階段之文件規範探討」，國立中山大學資管研究所未出版碩士論文，民87。
     03.李淑芳，「台灣地區資訊系統委外決策考慮因素之研究」，國立中央大學資管研究所未出版碩士論文，民84。
     04.吳采菽、李建復，「九０年代的服務業—資訊系統資源外包」，資訊與電腦，1991年9月。
     05.周明昌，「資訊系統委外承包商選擇模式之建立」，國立政治大學資管系未出版碩士論文，民87。
     06.周冠中，「外包決策評估模式之研究—以金融產業資訊系統為例 」，國立政治大學資管系未出版碩士論文，民84。
     07.陳正坤，「資訊系統發展之委外管理研究」，國立台灣大學商學研究所未出版碩士論文，民86。
     08.經濟部中小企業處，「八十一年中小企業處白皮書」，民82。
     09.蔡政達，「資訊系統委外之研究」，國立中央大學資管研究所未出版碩士論文，民84。
     10.戴基峰，「影響軟體系統委外滿意度因素之研究：從交易成本與社會關係觀點探討」，國立中央大學資管研究所未出版碩士論文，民86。
     11.姜嘉豐，「資訊系統委外交易研究」，國立台灣大學商學研究所未出版碩士論文，民87。
     英文部分：
     01. Allen, L., “The benefits of partnership,” Mortgage Banking, Sept. 1997, pp. 89—90.
     02. Bailey, J. E. and Pearson, S. W., “Development of a tool for measuring and analyzing computer user satisfaction,” Management Science, Vol. 29, No. 6, May 1983, pp. 519—529.
     03. Collins, J. S. & Millen, R. A., “Information systems outsourcing by large American industrial firms: choices and impacts,” Information Resources Management Journal, Vol.8, No. 1, pp. 5—13.
     04. Feeny, D. F. & Willcocks, L. P., “Core IS capabilities for exploiting information technology,” Sloan Management Review, Spring 1998, pp. 9—21.
     05. Foxman, N., “Succeeding in outsourcing: cultivate the outsourcing relationship,” Information Systems Management, Winter 1994, pp. 77—80.
     06. Galletta, D. F. & Lederer, A. L., “Some cautions on the measurement of user information satisfaction,” Decision Sciences, Vol. 20, Iss.3, Summer 89, p. 419—438.
     07. Ganesan, S., “Determinants of long-term orientation in buyer-seller relationships,” Journal of Marketing, Vol. 58, April 1994, pp. 1—9.
     08. Garner, R., “Strategic outsourcing: it’s your move,” Datamation, Feb. 1998, pp. 32--6, 41.
     09. Grover, V., Cheon, M. J. & Teng, J. T. C., “The effect of service quality and partnership on the outsourcing of information systems functions,” Journal of Management Information Systems, Vol. 12, No.4, Spring 1996, pp. 89—116.
     10. Guterl, F., “How to manage your outsourcer.” Datamation, March I, 1996, pp. 79, 80, 83.
     11. Henderson, J. C., “Plugging into strategic partnerships: the critical IS connection,” Sloan Management Review, Spring 1990, pp. 7—18.
     12. James, G., “Tapping the scales your way,” Datamation, Nov. 1997, pp. 48—53.
     13. Lacity, M. C., Willcocks, L. P., “An empirical investigation of information technology sourcing practices: lessons from experience,” MIS Quarterly, Sept. 1998, pp. 363--403.
     14. Lacity, M. C., Willcocks, L. P. & Feeny, D. F., “The value of selective IT sourcing,” Sloan Management Review, Spring 1996, pp. 13—25.
     15. Lacity M. C. & Hirschheim, R., “The information systems outsourcing bandwagon,” Sloan management Review, Fall, 1993, pp. 73—86.
     16. Leibs, S., “Outsourcing’s no cure-all,” Industry Week, April 6, 1998, pp. 20, 22, 24, 26, 28.
     17. Lowell, M., “Managing your outsourcing vendor in the financial services industry,” Journal of Systems Management, May 1992, pp. 23—36.
     18. Martinsons, M. G., “Outsourcing information systems: a strategic partnership with risks,” Long Range Planning, Vol. 26, No.3, 1993, pp. 18—25.
     19. Mott, R., “Outsourcing,” Chain Store Age, Sept. 1996, pp. 22B, 23B, 24B.
     20. Rao, H. Raghav and Chaudhury, A. “A two-level investigation of information systems outsourcing,” Communications of the ACM, Vol. 39, No. 7, July 1996, pp. 36—44.
     21. Rao, H. Raghav, Nam, K., and Chaudhury, A. “Information systems outsourcing,” Communications of the ACM, Vol. 39, No. 7, July 1996, pp. 27—28.
     22. Quinn, J. B. & Hilmer, F. G., “Strategic outsourcing,” Sloan Management Review, Summer 1994, pp. 43—55.
     23. Saarinen, T., “An expanded instrument for evaluating information system success,” Information & Management, Vol. 31, Iss.2, Nov. 96, pp. 103—118.
     24. Saunders, C., Gebelt, M. & Hu, Q., “Achieving success in information systems outsourcing,” California Management Review, Vol.39, No.2, Winter 1997, pp. 63—79.
     25. Scarbrough, H., “Blackboxes, hostages and prisoners,” Organization Studies, Vol. 16, No. 6, pp. 991—1019.
     25. Sengupat, K. & Zviran, M., “Measuring user satisfaction in an outsourcing environment,” IEEE Transaction on Engineering Management, Vol.44, No. 4, Nov. 1997, pp. 414—421.
     26. Tyler, G., “Information technology—the take away version,” Management Services, Jan. 1998, pp. 28—30.
     27. Whang, S.,“Contracting for software development,” Management Science, Vol. 38, No. 3, March 1992, pp. 307—323.
     28. Williamson, O. E., “Transaction Cost Economics: The Governance of Contractual Relations,” Journal of Law and Economics, Vol. 22, No.2, pp. 233—261.
     29. Yin, R., Case Study Research: Design and Methods, Newbury Park Calif., Sag Publication, 1989.		zh_TW