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題名 專業服務業知識資源的整合與維持—組織能力觀點
Knowledge integration and knowledge maintenance in professional service industry—an aspect of organizational capability
作者 李盈良
Li, Ying-Liang
貢獻者 吳思華
Wu, Se-Hua
李盈良
Li, Ying-Liang
關鍵詞 知識整合
知識維持
knowledge integration
knowledge maintenance
日期 2001
上傳時間 18-Apr-2016 16:23:36 (UTC+8)
摘要 知識資源是組織競爭優勢的重要來源，而專業服務業則是知識經濟中知識型企業的類型之一，其知識資源的運作是值得深入探討的問題。本研究以組織能力的角度觀察知識整合與維持，探討專業服務業知識整合與組織能力的關係，分析其知識整合與知識維持的模式，以及影響知識整合與知識維持模式之因素。
參考文獻 一、中文部份
1.王振州（民89），知識整合與新產品開發績效之研究—動態能力觀點，中原大學企管系碩士論文。
2.王瓊淑譯（1999），Hope, J. and T. Hope著，笑傲第三波：駕馭知識經濟的管理法則，台北：經典傳訊。
3.阮愛寬（民85），知識工作者勞資關係認知之探討：以新竹科學園區為例，政治大學勞工研究所碩士論文。
4.吳思華（民85年），策略九說，台北：麥田。
5.吳思華主編（民90年），知識資本在台灣，台北：遠流。
6.吳若君（民87年），網路事業知識整合與創新類型關聯之研究，政治大學科技管理研究所碩士論文。
7.吳知賢（民83年），組織文化剖析，研考雙月刊，第18卷，第2期。
8.胡瑋珊譯（1999），Davenport and Prusak著，知識管理（Working knowledge），台北：中國生產力中心。
9.許士軍(1996)，知識社會下的管理與領導，世界經理文摘，122期，pp. 44-54。
10.許總雲（民84年），服務業中知識建構與維持策略之研究，輔仁大學管理學研究所碩士論文。
11.許意雯（民85年），知識密集產業核心資源之運用與維持，輔仁大學管理學研究所碩士論文。
12.彭德中譯（1992），河野豐弘著，改造企業文化，台北：遠流。
13.溫肇東（民89年），前瞻性創業家，台北：遠流。
14.黃博聲（民87年），專業分工與創新之關係研究－以台灣科技產業為例，政治大學企研所碩士論文。
15.張和然（民89），台灣企業組織能力內涵之研究，東海大學社會學系博士論文。
16.楊子江、王美音譯（民86年），Ikujiro Nonaka and Hirotaka Takeuchi著，創新求勝，台北：遠流。
17.楊清閔（民89年），知識活動下的人力資源策略，政治大學企研所碩士論文。
18.劉權瑩（民88），資訊服務業知識管理之研究－以台灣HP與台灣IBM為例，政治大學企研所碩士論文。
19.台灣經濟研究月刊，民89年5月，知識經濟時代的挑戰，第23卷第5期，pp. 15-21。
20.動腦雜誌，民90年3月，2000年台灣綜合廣告代理商排行榜，299期，pp. 26-29。
21.遠見雜誌，民88年6月，彼得杜拉克談知識型組織，pp.100-107。
二、英文部份
1.Badaracco, J. (1991), The knowledge link: How firms compete through strategic alliances, Boston, MA: Harvard Business School Press.
2.Bentley, T. (1990), “The knowledge workers,” Management Accounting, Vol. 68, Iss. 3, pp. 47, 1 pgs.
3.Bonora, E. A., and O. Revang (1991), “A strategic framework for analying professional service firms: Developing strategies for sustained performance,”Strategic Management Society Interorganizational Conference, Toronto, Canada.
4.Chait L. P. (1999), “Creating a successful knowledge management system”, The Journal of Business Strategy, Vol. 20, Iss. 2, pp. 23-26.
5.Chandler, A. D. (1992), “Organizational capabilities and the economic history of the industrial enterprise, ” Journal of Economic Perspectives 6(3), pp. 79-100.
6.Dahms, A. R. (1988), “Time management and the knowledge worker”, Industrial Management, Vol. 30, Iss. 2, pp. 26-28.
7.Davenport, T. H., D. W. De Long, and M. C. Beers (1998), “Successful knowledge management projects,” Sloan Management Review, Winter, pp. 43-57.
8.Demsetz, H. (1991) ”The theory of the firm revisited,” in O. E. Williamson and S. Winter (Eds.), The Nature of the Firm, New York: Oxford University Press, pp.159-178.
9.Dove, R.(1998),“The knowledge worker,” Automotive Manufacturing and Production, Vol. 110, Iss. 6, pp. 26-28.
10.Dosi, G., D. J. Teece and S. Winter (1989), “Toward a theory of corporate coherence: Preliminary remarks,” unpublished paper, Center for Research in Management, University of California at Berkeley.
11.Drucker, P. F. (1999), “Knowledge worker productivity: The biggest challenge”, California Management Review, Vol.41, Iss.2, pp. 79-94.
12.Edvinsson, L. and P. Sullivan (1996), ”Developing a model for managing intellectual capital”, European Management Journal, Vol. 14, No.4, pp. 356-364.
13.Garud, R. and P. R. Nayyar (1994), “Transformative capacity: Continual structuring by intertemporal technology transfer,” Strategic Management Journal, Vol. 15, No. 5, pp. 365-385.
14.Grant, R. M. (1991), ”The resource-based theory of competitive advantage: Implications for strategy formulation”, California Management Review, Vol. 33, No. 3, pp. 114-135.
15.Grant, R. M. (1996), ”Prospering in dynamically-competitive environment: organizational capability as knowledge integration,” Organization Science, Vol. 7, No. 4, pp. 375-387.
16.Halal, W. E. (1998), “Knowledge entrepreneurs,” Executive Excellence, Vol. 15, Iss. 9, pp. 12, 1 pgs.
17.Iansiti, M. and K. B. Clark (1994), ”Integration and dynamics capability: evidence from product development in automobiles and mainframe computers,” Industrial and Corporate Change, Vol. 3, pp. 557-605.
18.Kelley, R. E. (1990), “Managing the new workforce,” Machine Design, Vol. 62, Iss. 9, pp. 109-113.
19.Knapp, E. M. (1998), ”Knowledge management,” Business and Economic Review, Vol. 44, Iss. 4, pp.3-6.
20.Kogut, B. and and U. Zander (1993), ”Knowledge of the firm and the evolution theory of the multinational corporation,” Journal of International Business Studies, Vol. 24, No. 4, pp. 625-645.
21.Lazonick, W. and W. Mass (1995), Organizational capability and competitive advantage, Edward Elgar Publish Company.
22.Leonard-Barton, D. (1995), Wellsprings of knowledge, Boston, MA: Harvard Business School Press.
23.Nonaka and Takeuchi (1995), The knowledge-creating company, New York: Oxford University Press.
24.Petroni, A. (1996), “The analysis of dynamic capabilities in a competence-oriented organization,”Technovation,Vol.18,pp. 179-189.
25.Polanyi, M. (1967), The tacit dimension, New York：M. E. Sharp Inc.
26.Quinn, J. B., P. Anderson and S. Finkelstein (1996), “Managing professional intellect: Making the most of the best,” Harvard Business Review , Vol. 74, Iss. 2, pp. 71-80.
27.Read, W. H. (1996), ”Managing the knowledge-based organization: Five principles every manager can use,” Technology Analysis and Strategic Management, Abington, Vol. 8, Iss. 3, pp. 223-232.
28.Robbins, S. P. (1990), Organization Theory：Structure, Design, and Application, San Diego: Prentice-Hall.
29.Stein, R. G. and G. Pinchot (1995), ”Building an intelligent organization,” Association Management, Vol. 47, Iss. 11, pp. 32-40.
30.Scarbrough, H. (1999), “Knowledge as work: Conflicts in the management of knowledge workers,” Technology Analysis and Strategic Management, Vol. 11, Iss. 1, pp.5-16.
31.Stauffer, D. (1999), “Why people hoard knowledge,” Across the Board, New York, Vol. 36, Iss. 8, pp. 16-21.
32.Stewart, T. A. (1997), Intellectual capital：The new wealth of organizations, New York: Doubleday.
33.Teece, D. J., G. Pisano and A. Shuen (1997), “Dynamic capabilities and strategic management”, Strategic Management Journal, Vol. 18, No. 7, pp. 509-533.
34.Ulrich (1998), “Intellectual Capital = Competence × Commitment,” Sloan Management Review, Cambridge, Vol. 39, Iss. 2, pp. 15-26.
35.Wallach, G. A. (1989), “Individual and organizations: The culture match,” Training and Development journal, Vol. 37, pp. 28-36.
36.Winch, G. and E. Schneider (1993), ”Managing the knowledge-based organization: The case of architectural practice,” The Journal of Management Studies, Oxford, Vol. 30, Iss. 6, pp. 923-937.
37.Zidle, M. (1998), “Retention hooks for keeping your knowledge workers,” Manage, Vol. 50, Iss. 1, pg. 21-22.
38.Zucker, L. G. (1977), “The role of institutionalizaiton in cultural persistence,” American Sociological Review, Vol. 42, pp. 726-43.
描述 碩士
國立政治大學
企業管理學系
88355018
資料來源 http://thesis.lib.nccu.edu.tw/record/#A2002001450
資料類型 thesis
dc.contributor.advisor 吳思華zh_TW
dc.contributor.advisor Wu, Se-Huaen_US
dc.contributor.author (Authors) 李盈良zh_TW
dc.contributor.author (Authors) Li, Ying-Liangen_US
dc.creator (作者) 李盈良zh_TW
dc.creator (作者) Li, Ying-Liangen_US
dc.date (日期) 2001en_US
dc.date.accessioned 18-Apr-2016 16:23:36 (UTC+8)-
dc.date.available 18-Apr-2016 16:23:36 (UTC+8)-
dc.date.issued (上傳時間) 18-Apr-2016 16:23:36 (UTC+8)-
dc.identifier (Other Identifiers) A2002001450en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/85280-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理學系zh_TW
dc.description (描述) 88355018zh_TW
dc.description.abstract (摘要) 知識資源是組織競爭優勢的重要來源，而專業服務業則是知識經濟中知識型企業的類型之一，其知識資源的運作是值得深入探討的問題。本研究以組織能力的角度觀察知識整合與維持，探討專業服務業知識整合與組織能力的關係，分析其知識整合與知識維持的模式，以及影響知識整合與知識維持模式之因素。zh_TW
dc.description.tableofcontents 封面頁
證明書
致謝詞
論文摘要
目錄
表目錄
圖目錄
第一章 緒論
第一節 研究動機
第二節 研究問題
第三節 論文架構
第二章 文獻探討
第一節 知識密集產業與專業服務業
第二節 知識資源
第三節 知識整合模式
第四節 知識資源維持
第三章 研究架構
第一節 觀念性架構
第二節 變數定義
第三節 研究方法
第四節 研究限制
第四章 研究個案
第一節 東方廣告公司
第二節 植根法律事務所
第三節 尼爾森行銷研究顧問公司
第四節 怡富投資信託公司
第五章 個案分析
第一節 個案特性分析
第二節 知識整合模式
第三節 關鍵組織能力的維持
第四節 研究發現
第五節 其他知識議題
第六章 結論與建議
第一節 研究結論
第二節 對專業服務業與產業的建議
第三節 對後續研究者的建議
參考文獻
一、中文部份
二、英文部份		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#A2002001450en_US
dc.subject (關鍵詞) 知識整合zh_TW
dc.subject (關鍵詞) 知識維持zh_TW
dc.subject (關鍵詞) knowledge integrationen_US
dc.subject (關鍵詞) knowledge maintenanceen_US
dc.title (題名) 專業服務業知識資源的整合與維持—組織能力觀點zh_TW
dc.title (題名) Knowledge integration and knowledge maintenance in professional service industry—an aspect of organizational capabilityen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 一、中文部份
1.王振州（民89），知識整合與新產品開發績效之研究—動態能力觀點，中原大學企管系碩士論文。
2.王瓊淑譯（1999），Hope, J. and T. Hope著，笑傲第三波：駕馭知識經濟的管理法則，台北：經典傳訊。
3.阮愛寬（民85），知識工作者勞資關係認知之探討：以新竹科學園區為例，政治大學勞工研究所碩士論文。
4.吳思華（民85年），策略九說，台北：麥田。
5.吳思華主編（民90年），知識資本在台灣，台北：遠流。
6.吳若君（民87年），網路事業知識整合與創新類型關聯之研究，政治大學科技管理研究所碩士論文。
7.吳知賢（民83年），組織文化剖析，研考雙月刊，第18卷，第2期。
8.胡瑋珊譯（1999），Davenport and Prusak著，知識管理（Working knowledge），台北：中國生產力中心。
9.許士軍(1996)，知識社會下的管理與領導，世界經理文摘，122期，pp. 44-54。
10.許總雲（民84年），服務業中知識建構與維持策略之研究，輔仁大學管理學研究所碩士論文。
11.許意雯（民85年），知識密集產業核心資源之運用與維持，輔仁大學管理學研究所碩士論文。
12.彭德中譯（1992），河野豐弘著，改造企業文化，台北：遠流。
13.溫肇東（民89年），前瞻性創業家，台北：遠流。
14.黃博聲（民87年），專業分工與創新之關係研究－以台灣科技產業為例，政治大學企研所碩士論文。
15.張和然（民89），台灣企業組織能力內涵之研究，東海大學社會學系博士論文。
16.楊子江、王美音譯（民86年），Ikujiro Nonaka and Hirotaka Takeuchi著，創新求勝，台北：遠流。
17.楊清閔（民89年），知識活動下的人力資源策略，政治大學企研所碩士論文。
18.劉權瑩（民88），資訊服務業知識管理之研究－以台灣HP與台灣IBM為例，政治大學企研所碩士論文。
19.台灣經濟研究月刊，民89年5月，知識經濟時代的挑戰，第23卷第5期，pp. 15-21。
20.動腦雜誌，民90年3月，2000年台灣綜合廣告代理商排行榜，299期，pp. 26-29。
21.遠見雜誌，民88年6月，彼得杜拉克談知識型組織，pp.100-107。
二、英文部份
1.Badaracco, J. (1991), The knowledge link: How firms compete through strategic alliances, Boston, MA: Harvard Business School Press.
2.Bentley, T. (1990), “The knowledge workers,” Management Accounting, Vol. 68, Iss. 3, pp. 47, 1 pgs.
3.Bonora, E. A., and O. Revang (1991), “A strategic framework for analying professional service firms: Developing strategies for sustained performance,”Strategic Management Society Interorganizational Conference, Toronto, Canada.
4.Chait L. P. (1999), “Creating a successful knowledge management system”, The Journal of Business Strategy, Vol. 20, Iss. 2, pp. 23-26.
5.Chandler, A. D. (1992), “Organizational capabilities and the economic history of the industrial enterprise, ” Journal of Economic Perspectives 6(3), pp. 79-100.
6.Dahms, A. R. (1988), “Time management and the knowledge worker”, Industrial Management, Vol. 30, Iss. 2, pp. 26-28.
7.Davenport, T. H., D. W. De Long, and M. C. Beers (1998), “Successful knowledge management projects,” Sloan Management Review, Winter, pp. 43-57.
8.Demsetz, H. (1991) ”The theory of the firm revisited,” in O. E. Williamson and S. Winter (Eds.), The Nature of the Firm, New York: Oxford University Press, pp.159-178.
9.Dove, R.(1998),“The knowledge worker,” Automotive Manufacturing and Production, Vol. 110, Iss. 6, pp. 26-28.
10.Dosi, G., D. J. Teece and S. Winter (1989), “Toward a theory of corporate coherence: Preliminary remarks,” unpublished paper, Center for Research in Management, University of California at Berkeley.
11.Drucker, P. F. (1999), “Knowledge worker productivity: The biggest challenge”, California Management Review, Vol.41, Iss.2, pp. 79-94.
12.Edvinsson, L. and P. Sullivan (1996), ”Developing a model for managing intellectual capital”, European Management Journal, Vol. 14, No.4, pp. 356-364.
13.Garud, R. and P. R. Nayyar (1994), “Transformative capacity: Continual structuring by intertemporal technology transfer,” Strategic Management Journal, Vol. 15, No. 5, pp. 365-385.
14.Grant, R. M. (1991), ”The resource-based theory of competitive advantage: Implications for strategy formulation”, California Management Review, Vol. 33, No. 3, pp. 114-135.
15.Grant, R. M. (1996), ”Prospering in dynamically-competitive environment: organizational capability as knowledge integration,” Organization Science, Vol. 7, No. 4, pp. 375-387.
16.Halal, W. E. (1998), “Knowledge entrepreneurs,” Executive Excellence, Vol. 15, Iss. 9, pp. 12, 1 pgs.
17.Iansiti, M. and K. B. Clark (1994), ”Integration and dynamics capability: evidence from product development in automobiles and mainframe computers,” Industrial and Corporate Change, Vol. 3, pp. 557-605.
18.Kelley, R. E. (1990), “Managing the new workforce,” Machine Design, Vol. 62, Iss. 9, pp. 109-113.
19.Knapp, E. M. (1998), ”Knowledge management,” Business and Economic Review, Vol. 44, Iss. 4, pp.3-6.
20.Kogut, B. and and U. Zander (1993), ”Knowledge of the firm and the evolution theory of the multinational corporation,” Journal of International Business Studies, Vol. 24, No. 4, pp. 625-645.
21.Lazonick, W. and W. Mass (1995), Organizational capability and competitive advantage, Edward Elgar Publish Company.
22.Leonard-Barton, D. (1995), Wellsprings of knowledge, Boston, MA: Harvard Business School Press.
23.Nonaka and Takeuchi (1995), The knowledge-creating company, New York: Oxford University Press.
24.Petroni, A. (1996), “The analysis of dynamic capabilities in a competence-oriented organization,”Technovation,Vol.18,pp. 179-189.
25.Polanyi, M. (1967), The tacit dimension, New York：M. E. Sharp Inc.
26.Quinn, J. B., P. Anderson and S. Finkelstein (1996), “Managing professional intellect: Making the most of the best,” Harvard Business Review , Vol. 74, Iss. 2, pp. 71-80.
27.Read, W. H. (1996), ”Managing the knowledge-based organization: Five principles every manager can use,” Technology Analysis and Strategic Management, Abington, Vol. 8, Iss. 3, pp. 223-232.
28.Robbins, S. P. (1990), Organization Theory：Structure, Design, and Application, San Diego: Prentice-Hall.
29.Stein, R. G. and G. Pinchot (1995), ”Building an intelligent organization,” Association Management, Vol. 47, Iss. 11, pp. 32-40.
30.Scarbrough, H. (1999), “Knowledge as work: Conflicts in the management of knowledge workers,” Technology Analysis and Strategic Management, Vol. 11, Iss. 1, pp.5-16.
31.Stauffer, D. (1999), “Why people hoard knowledge,” Across the Board, New York, Vol. 36, Iss. 8, pp. 16-21.
32.Stewart, T. A. (1997), Intellectual capital：The new wealth of organizations, New York: Doubleday.
33.Teece, D. J., G. Pisano and A. Shuen (1997), “Dynamic capabilities and strategic management”, Strategic Management Journal, Vol. 18, No. 7, pp. 509-533.
34.Ulrich (1998), “Intellectual Capital = Competence × Commitment,” Sloan Management Review, Cambridge, Vol. 39, Iss. 2, pp. 15-26.
35.Wallach, G. A. (1989), “Individual and organizations: The culture match,” Training and Development journal, Vol. 37, pp. 28-36.
36.Winch, G. and E. Schneider (1993), ”Managing the knowledge-based organization: The case of architectural practice,” The Journal of Management Studies, Oxford, Vol. 30, Iss. 6, pp. 923-937.
37.Zidle, M. (1998), “Retention hooks for keeping your knowledge workers,” Manage, Vol. 50, Iss. 1, pg. 21-22.
38.Zucker, L. G. (1977), “The role of institutionalizaiton in cultural persistence,” American Sociological Review, Vol. 42, pp. 726-43.		zh_TW