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題名 Factors that impact the performance of e-Health service delivery system
作者 Chang, Hsin-Lu
張欣綠
貢獻者 資管系
關鍵詞 Communication; Delivery; E-health; Intra-organization; Quality;rint; Training
日期 2011
上傳時間 21-Aug-2017 16:50:29 (UTC+8)
摘要 In the information society, electronic healthcare service (e-health), the new concept of medical treatment, has been introduced to improve health and healthcare. In order to deliver e-Health more efficiently, we focus on the improvement of internal service systems. Based on service blueprinting, we divide the e-Health delivery system into three parts: 1. support processes, 2. intra-organization communication, and 3. contact employees. We hypothesize that a good e-Health support processes in terms of staff training and IT support activities can contribute to higher levels of contact employees` service quality, which in turn improves the quality of customer actions. We are also interested in investigating the role of intra-organizational communication in the e-Health service delivery. Four types of intra-organizational communication in e-Health are identified and their impacts on employee service quality are explored.
關聯 Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011, 論文編號 5960336, Pages 237-241
2011 International Joint Conference on Service Sciences, IJCSS 2011; Taipei; Taiwan; 25 May 2011 到 27 May 2011; 類別編號E4421; 代碼 86198
資料類型 conference
DOI https://doi.org/10.1109/IJCSS.2011.54
dc.contributor 資管系zh_TW
dc.creator (作者) Chang, Hsin-Luen-US
dc.creator (作者) 張欣綠zh-TW
dc.date (日期) 2011
dc.date.accessioned 21-Aug-2017 16:50:29 (UTC+8)-
dc.date.available 21-Aug-2017 16:50:29 (UTC+8)-
dc.date.issued (上傳時間) 21-Aug-2017 16:50:29 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/112054-
dc.description.abstract (摘要) In the information society, electronic healthcare service (e-health), the new concept of medical treatment, has been introduced to improve health and healthcare. In order to deliver e-Health more efficiently, we focus on the improvement of internal service systems. Based on service blueprinting, we divide the e-Health delivery system into three parts: 1. support processes, 2. intra-organization communication, and 3. contact employees. We hypothesize that a good e-Health support processes in terms of staff training and IT support activities can contribute to higher levels of contact employees` service quality, which in turn improves the quality of customer actions. We are also interested in investigating the role of intra-organizational communication in the e-Health service delivery. Four types of intra-organizational communication in e-Health are identified and their impacts on employee service quality are explored.en_US
dc.format.extent 108 bytes-
dc.format.mimetype text/html-
dc.relation (關聯) Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011, 論文編號 5960336, Pages 237-241en_US
dc.relation (關聯) 2011 International Joint Conference on Service Sciences, IJCSS 2011; Taipei; Taiwan; 25 May 2011 到 27 May 2011; 類別編號E4421; 代碼 86198en_US
dc.subject (關鍵詞) Communication; Delivery; E-health; Intra-organization; Quality;rint; Trainingen_US
dc.title (題名) Factors that impact the performance of e-Health service delivery systemen_US
dc.type (資料類型) conference
dc.identifier.doi (DOI) 10.1109/IJCSS.2011.54
dc.doi.uri (DOI) https://doi.org/10.1109/IJCSS.2011.54