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題名 Should A Company Have Message Boards on Its Web Sites
作者 邱志聖
Chiou,Jyh-Shen;Cheng,Cathy
日期 2003
上傳時間 3-Dec-2008 13:53:23 (UTC+8)
摘要 This study examined the impact of messages on a discussion forum regarding a consumer`s brand evaluation and attitude toward the Web owner. Four hypotheses were developed based on consumer behavior theories. An experiment using a 2×3×2 between participants factorial design was conducted to test the hypotheses. The results showed that message favorableness and message number on an Internet discussion forum can influence a consumer`s brand evaluation and attitude toward the Web owner. However, the effects are different under different levels of preexisting brand image. Negative messages hurt mainly low-image brands, whereas message repetition helps only high-image brands.
關聯 Journal of Interactive Marketing, 17(3), 50-61
資料類型 article
DOI http://dx.doi.org/10.1002/dir.10059
dc.creator (作者) 邱志聖zh_TW
dc.creator (作者) Chiou,Jyh-Shen;Cheng,Cathy-
dc.date (日期) 2003en_US
dc.date.accessioned 3-Dec-2008 13:53:23 (UTC+8)-
dc.date.available 3-Dec-2008 13:53:23 (UTC+8)-
dc.date.issued (上傳時間) 3-Dec-2008 13:53:23 (UTC+8)-
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/12483-
dc.description.abstract (摘要) This study examined the impact of messages on a discussion forum regarding a consumer`s brand evaluation and attitude toward the Web owner. Four hypotheses were developed based on consumer behavior theories. An experiment using a 2×3×2 between participants factorial design was conducted to test the hypotheses. The results showed that message favorableness and message number on an Internet discussion forum can influence a consumer`s brand evaluation and attitude toward the Web owner. However, the effects are different under different levels of preexisting brand image. Negative messages hurt mainly low-image brands, whereas message repetition helps only high-image brands.-
dc.format application/en_US
dc.language enen_US
dc.language en-USen_US
dc.language.iso en_US-
dc.relation (關聯) Journal of Interactive Marketing, 17(3), 50-61en_US
dc.title (題名) Should A Company Have Message Boards on Its Web Sitesen_US
dc.type (資料類型) articleen
dc.identifier.doi (DOI) 10.1002/dir.10059-
dc.doi.uri (DOI) http://dx.doi.org/10.1002/dir.10059-