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題名 Perceived message consistency: Explicating how brand messages being processed across multiple online media
作者 張郁敏
Chang, Yuhmiin
貢獻者 廣告系
關鍵詞 Consistency; Cross-media; Expectancy evaluation; Relevancy evaluation; Message consistency scale; Online media
日期 2018-08
上傳時間 24-Jul-2018 17:30:15 (UTC+8)
摘要 People tend to search product information from various online media. Although high perceived message consistency is crucial to a brand`s success, how multiple online brand messages being processed and how can it be measured have not been elucidated and tested. This study initiates an attempt to articulate the mechanism underlying perceived message consistency across multiple online media and to develop a scale using a rigid scale development procedure. Three survey studies have been conducted. The findings demonstrated that perceived message consistency results from the relevancy and expectancy evaluations. Relevancy and expectancy evaluations are either positively or negatively correlated in the high-relevancy situation and not correlated in the low-relevancy situation. In addition, the eight scale items developed by this study have been demonstrated to be valid and reliable to measure perceived message consistency across individuals of different ages (i.e., from 18 to 61), product categories (i.e., bottled water, movie, and notebook), and online media (i.e., YouTube, news site, and review site). The scale items were also demonstrated to be better than existing scales that involve only relevancy evaluation items.
關聯 Computers in Human Behavior, Volume 85, Pages 125-134
資料類型 article
DOI https://doi.org/10.1016/j.chb.2018.03.038
dc.contributor 廣告系
dc.creator (作者) 張郁敏zh_TW
dc.creator (作者) Chang, Yuhmiinen_US
dc.date (日期) 2018-08
dc.date.accessioned 24-Jul-2018 17:30:15 (UTC+8)-
dc.date.available 24-Jul-2018 17:30:15 (UTC+8)-
dc.date.issued (上傳時間) 24-Jul-2018 17:30:15 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/118881-
dc.description.abstract (摘要) People tend to search product information from various online media. Although high perceived message consistency is crucial to a brand`s success, how multiple online brand messages being processed and how can it be measured have not been elucidated and tested. This study initiates an attempt to articulate the mechanism underlying perceived message consistency across multiple online media and to develop a scale using a rigid scale development procedure. Three survey studies have been conducted. The findings demonstrated that perceived message consistency results from the relevancy and expectancy evaluations. Relevancy and expectancy evaluations are either positively or negatively correlated in the high-relevancy situation and not correlated in the low-relevancy situation. In addition, the eight scale items developed by this study have been demonstrated to be valid and reliable to measure perceived message consistency across individuals of different ages (i.e., from 18 to 61), product categories (i.e., bottled water, movie, and notebook), and online media (i.e., YouTube, news site, and review site). The scale items were also demonstrated to be better than existing scales that involve only relevancy evaluation items.en_US
dc.format.extent 598693 bytes-
dc.format.mimetype application/pdf-
dc.relation (關聯) Computers in Human Behavior, Volume 85, Pages 125-134
dc.subject (關鍵詞) Consistency; Cross-media; Expectancy evaluation; Relevancy evaluation; Message consistency scale; Online mediaen_US
dc.title (題名) Perceived message consistency: Explicating how brand messages being processed across multiple online mediaen_US
dc.type (資料類型) article
dc.identifier.doi (DOI) 10.1016/j.chb.2018.03.038
dc.doi.uri (DOI) https://doi.org/10.1016/j.chb.2018.03.038