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題名 危機下的數位韌性—以 COVID-19 台灣口罩實名制為例
Digital Resilience for Managing Crises: A Case Study of Taiwanese Name-Based Mask Distribution System during COVID-19 pandemic作者 林廷昱
Lin, Ting-Yu貢獻者 張欣綠<br>李怡慧
Chang, Hsin-Lu<br>Lee, Yi-Hui
林廷昱
Lin, Ting-Yu關鍵詞 科技賦能力
數位韌性
台灣口罩實名制
COVID-19
危機管理
Technology affordance
Digital resilience
Taiwanese name-based Mask distribution system
COVID-19
Crisis management日期 2021 上傳時間 10-Feb-2022 13:23:47 (UTC+8) 摘要 近年組織在遭遇危機時，開始運用數位科技提供危機事件科技賦能力，並展現數位韌性。以 Sakurai與 Chughtai(2020)為例，在 2015 年尼泊爾大地震時，相關志工組織在短時間透過建立數位地圖，以數位工具打造科技賦能力與數位韌性。回顧過往危機管理個案，研究著重在區域性、短期間的個案，如：SARS、H1N1 等。而針對全球性、長時間危機事件卻無相關案例探討，因此本研究將藉由 COVID-19 議題，滿足過往研究缺口，並搭以數位韌性觀點進行討論。在個案選擇，本研究以台灣口罩實名制為代表個案，選擇原因為：台灣在口罩事件的處理上與他國最明顯不同之處，是善用數位工具並透過系統迭代落實人類的危機管理目標。因此，本研究將以敘事手法帶領讀者了解台灣政府是如何達成在台灣口罩事件中不同的危機管理目標：公平分配、日益普及、日益便捷。同時，藉由以下列發現回答研究問題：一、科技賦予數位常規的建立；二、數位常規創造的特性，與數位韌性的達成。透過上述發現，本研究基於現有理論的框架，為數位韌性與科技賦能力提供新觀點，同時亦為危機管理進行不同面向探討的貢獻。
Recently, organizations have started to embrace technology and respond to the crisis with technology affordance, which could be seen as a reflection of digital resilience. To further explain this, Sakurai and Chughtai (2020) showed their study of crisis management as an example: during the Nepal earthquake in 2015, that the volunteers built up digital maps within a short time to instantly respond to the crisis event. Through this digital assistance, the organization created the technology affordance and reflected the digital resilience to the organization.From reviewing previous studies of crisis management, the author found that previous studies mostly focused on short-term and regional cases of crisis management. The global and long-term cases in crisis management were less mentioned in the previous studies. Therefore, this study aims to provide a long-term and global perspectives in the crisis management through COVID-19 pandemic with the Taiwanese Name-Based Mask Distribution System to fulfill the research gap.As mentioned above, the author chose the Taiwanese Name-Based Mask Distribution System as the representative case, the reasons are: while facing the mask shortage crisis in the globe, Taiwan, compared to other countries, had utilized the digital tool and its iteration to respond to the crisis and ultimately realize human`s goal, this module was unseen in other countries.In this research, the author will discuss the Taiwanese Name-Based Mask Distribution System narratively and explain its human goal and by stages: Fair distribution, Daily popularization, and Gradual Convivence. Besides, the author found two findings below: 1. Technology affords the creation of a digital routine. 2. The digital routine provides value-added features and assists the realization of digitalresilience. Through the case study, the author provides new findings and perspectives that based on the existing theoretical framework. It aims to provide contributions indifferent aspects of future crisis management.參考文獻 Callon, M. (1990). Techno-economic networks and irreversibility. TheSociological Review, 38(1_suppl), pp.132-161.Cho, S., Mathiassen, L., & Robey, D. (2007). Dialectics of resilience: a multilevel analysis of a telehealth innovation. Journal of Information Technology, 22(1), 24-35.Ciborra, C. (2006). "Imbrication of Representations: Risk and DigitalTechnologies," Journal of Management Studies (43:6), pp. 1339-1356.DeLaet, D. L. (2008). Territory, Authority, Rights: From Medieval to GlobalAssemblages. By Saskia Sassen (Princeton, Princeton University Press,2006) 502Earle, P. (2010). Earthquake twitter. Nature Geoscience, 3(4), 221–222.https://doi.org/10.1038/ngeo832Fayard, A. L., & Weeks, J. (2007). Photocopiers and water-coolers: Theaffordances of informal interaction. Organization studies, 28(5), pp.605-634Gibson, J. J. (1986). The ecological approach to visual perception,Hillsdale,NJ: Lawrence Erlbaum AssociatesHandmer, J. W., & Dovers, S. R. (1996). A typology of resilience: rethinkinginstitutions for sustainable development. Industrial & Environmental Crisis Quarterly, 9(4), pp.482-511.Heeks, R., & Ospina, A. V. (2019). Conceptualising the link betweeninformation systems and resilience: A developing country fieldstudy. Information Systems Journal, 29(1), 70-96.Hornby, A.S. (1998). Oxford Advanced Learner’s Dictionary of CurrentEnglish, Oxford, UK: Oxford University Press.Horne III, J. F. (1997, April). The coming age of organizational resilience.Holling, C. S. (1973). Resilience and stability of ecological systems. Annualreview of ecology and systematics, 4(1),pp. 1-23.In Business forum (Vol. 22, No. 2/3, p. 24). California State University, Los Angeles, School of Business and Economics.Leonardi, P. M. (2011). When flexible routines meet flexible technologies:Affordance, constraint, and the imbrication of human and material agencies. MIS quarterly, 147-167.Markus, M. L., & Silver, M. S. (2008). A foundation for the study of ITeffects: A new look at DeSanctis and Poole`s concepts of structuralfeatures and spirit. Journal of the Association for Information systems, 9(10), 5.,pp.609-632Maxwell, J. A. (1996). Qualitative research design: An interactive approach. Sage publications.Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey-Bass.Norman, D. A. (1999). "Affordance, Conventions, and Design," Interactions(6:3), pp. 38-43.Norman, D. A. (1990). The Design of Everyday Things, New York: Doubleday.Orlikowski, W. J. (2005). Material works: Exploring the situated entanglement of t echnological performativity and human agency. Scandinavian Journal of Information Systems, (17:1), pp. 183-186Patton, M. Q. (1990). Qualitative evaluation and research methods.(pp.169-186) Beverly Hills, CA:SAGePerrow, C. (1984). Normal accidents: Living with high-risk technologies.Basic Books.Poiani, T. H., Dos Santos Rocha, R., Degrossi, L. C., & De Albuquerque, J. P.(2016) Potential of collaborative map- ping for disaster relief: A case study of OpenStreetMap in the Nepal earthquake 2015. In 49th Hawaii International Conference on System Sciences (HICSS), pp. 188–197. IEEE.Robert K.Yin (1984), Case study researchRose, J., Jones, M., & Truex, D. (2005). Socio-theoretic accounts of IS: Theproblem of agency. Scandinavian Journal of Information Systems, (17:1), pp. 133-152Sakurai, M., & Chughtai, H. (2020). Resilience against crises: COVID-19and lessons from natural disasters. European Journal of InformationSystems, 29(5), 585-594.Star, S. L., & Ruhleder, K. (1996). Steps toward an ecology of infrastructure:Design and access for large information spaces. Information systems research, 7(1), pp.111-134.Taylor, J. R., Groleau, C., Heaton, L., and Van Every, E. (2007)."Communication as the Modality of Structuration," in Theorizing Communication Readings Across Traditions, R. T. Craig and H. L. Mueller (eds.), Thousand Oaks, CA: Sage Publications, pp. 391-404.Taylor, J. R. (2001). Toward a theory of imbrication and organizational communication. The American Journal of Semiotics, 17(2), pp. 269-298.Walker, B., & Salt, D. (2012). Resilience practice: building capacity toabsorb disturbance and maintain function. Island press.Yin, R. K. (1994) Case study research: Design and meth- ods (2nd ed.). Newbury Park, CA: Sage.Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., & Faraj, S.(2007). Information technology and the changing fabric of organization. Organization science, 18(5), pp.749-762. 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
109363019資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109363019 資料類型 thesis dc.contributor.advisor 張欣綠<br>李怡慧 zh_TW dc.contributor.advisor Chang, Hsin-Lu<br>Lee, Yi-Hui en_US dc.contributor.author (Authors) 林廷昱 zh_TW dc.contributor.author (Authors) Lin, Ting-Yu en_US dc.creator (作者) 林廷昱 zh_TW dc.creator (作者) Lin, Ting-Yu en_US dc.date (日期) 2021 en_US dc.date.accessioned 10-Feb-2022 13:23:47 (UTC+8) - dc.date.available 10-Feb-2022 13:23:47 (UTC+8) - dc.date.issued (上傳時間) 10-Feb-2022 13:23:47 (UTC+8) - dc.identifier (Other Identifiers) G0109363019 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/139010 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 109363019 zh_TW dc.description.abstract (摘要) 近年組織在遭遇危機時，開始運用數位科技提供危機事件科技賦能力，並展現數位韌性。以 Sakurai與 Chughtai(2020)為例，在 2015 年尼泊爾大地震時，相關志工組織在短時間透過建立數位地圖，以數位工具打造科技賦能力與數位韌性。回顧過往危機管理個案，研究著重在區域性、短期間的個案，如：SARS、H1N1 等。而針對全球性、長時間危機事件卻無相關案例探討，因此本研究將藉由 COVID-19 議題，滿足過往研究缺口，並搭以數位韌性觀點進行討論。在個案選擇，本研究以台灣口罩實名制為代表個案，選擇原因為：台灣在口罩事件的處理上與他國最明顯不同之處，是善用數位工具並透過系統迭代落實人類的危機管理目標。因此，本研究將以敘事手法帶領讀者了解台灣政府是如何達成在台灣口罩事件中不同的危機管理目標：公平分配、日益普及、日益便捷。同時，藉由以下列發現回答研究問題：一、科技賦予數位常規的建立；二、數位常規創造的特性，與數位韌性的達成。透過上述發現，本研究基於現有理論的框架，為數位韌性與科技賦能力提供新觀點，同時亦為危機管理進行不同面向探討的貢獻。 zh_TW dc.description.abstract (摘要) Recently, organizations have started to embrace technology and respond to the crisis with technology affordance, which could be seen as a reflection of digital resilience. To further explain this, Sakurai and Chughtai (2020) showed their study of crisis management as an example: during the Nepal earthquake in 2015, that the volunteers built up digital maps within a short time to instantly respond to the crisis event. Through this digital assistance, the organization created the technology affordance and reflected the digital resilience to the organization.From reviewing previous studies of crisis management, the author found that previous studies mostly focused on short-term and regional cases of crisis management. The global and long-term cases in crisis management were less mentioned in the previous studies. Therefore, this study aims to provide a long-term and global perspectives in the crisis management through COVID-19 pandemic with the Taiwanese Name-Based Mask Distribution System to fulfill the research gap.As mentioned above, the author chose the Taiwanese Name-Based Mask Distribution System as the representative case, the reasons are: while facing the mask shortage crisis in the globe, Taiwan, compared to other countries, had utilized the digital tool and its iteration to respond to the crisis and ultimately realize human`s goal, this module was unseen in other countries.In this research, the author will discuss the Taiwanese Name-Based Mask Distribution System narratively and explain its human goal and by stages: Fair distribution, Daily popularization, and Gradual Convivence. Besides, the author found two findings below: 1. Technology affords the creation of a digital routine. 2. The digital routine provides value-added features and assists the realization of digitalresilience. Through the case study, the author provides new findings and perspectives that based on the existing theoretical framework. It aims to provide contributions indifferent aspects of future crisis management. en_US dc.description.tableofcontents 謝 辭 II摘 要 IIIAbstract IV第一章 緒論 9第一節 研究背景與目的 9第二節 研究問題 10第三節 研究流程 11第二章 文獻探討 12第一節 韌性 12第二節 賦能力 15第一項 能動性 15第二項 疊瓦 16第三項 科技賦能力 17第三節 數位韌性 18第三章 研究方法 21第一節 個案選擇 21第二節 資料蒐集 22第四章 個案分析與發現 24第一節 口罩實名制 24第二節 個案發現 33第五章 討論 43第一節 理論貢獻 43第二節 實務貢獻 45第六章 研究限制與結論 46參考文獻 48附錄 52 zh_TW dc.format.extent 4622413 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109363019 en_US dc.subject (關鍵詞) 科技賦能力 zh_TW dc.subject (關鍵詞) 數位韌性 zh_TW dc.subject (關鍵詞) 台灣口罩實名制 zh_TW dc.subject (關鍵詞) COVID-19 zh_TW dc.subject (關鍵詞) 危機管理 zh_TW dc.subject (關鍵詞) Technology affordance en_US dc.subject (關鍵詞) Digital resilience en_US dc.subject (關鍵詞) Taiwanese name-based Mask distribution system en_US dc.subject (關鍵詞) COVID-19 en_US dc.subject (關鍵詞) Crisis management en_US dc.title (題名) 危機下的數位韌性—以 COVID-19 台灣口罩實名制為例 zh_TW dc.title (題名) Digital Resilience for Managing Crises: A Case Study of Taiwanese Name-Based Mask Distribution System during COVID-19 pandemic en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) Callon, M. (1990). Techno-economic networks and irreversibility. TheSociological Review, 38(1_suppl), pp.132-161.Cho, S., Mathiassen, L., & Robey, D. (2007). Dialectics of resilience: a multilevel analysis of a telehealth innovation. Journal of Information Technology, 22(1), 24-35.Ciborra, C. (2006). "Imbrication of Representations: Risk and DigitalTechnologies," Journal of Management Studies (43:6), pp. 1339-1356.DeLaet, D. L. (2008). Territory, Authority, Rights: From Medieval to GlobalAssemblages. By Saskia Sassen (Princeton, Princeton University Press,2006) 502Earle, P. (2010). Earthquake twitter. Nature Geoscience, 3(4), 221–222.https://doi.org/10.1038/ngeo832Fayard, A. L., & Weeks, J. (2007). Photocopiers and water-coolers: Theaffordances of informal interaction. Organization studies, 28(5), pp.605-634Gibson, J. J. (1986). The ecological approach to visual perception,Hillsdale,NJ: Lawrence Erlbaum AssociatesHandmer, J. W., & Dovers, S. R. (1996). A typology of resilience: rethinkinginstitutions for sustainable development. Industrial & Environmental Crisis Quarterly, 9(4), pp.482-511.Heeks, R., & Ospina, A. V. (2019). Conceptualising the link betweeninformation systems and resilience: A developing country fieldstudy. Information Systems Journal, 29(1), 70-96.Hornby, A.S. (1998). Oxford Advanced Learner’s Dictionary of CurrentEnglish, Oxford, UK: Oxford University Press.Horne III, J. F. (1997, April). The coming age of organizational resilience.Holling, C. S. (1973). Resilience and stability of ecological systems. Annualreview of ecology and systematics, 4(1),pp. 1-23.In Business forum (Vol. 22, No. 2/3, p. 24). California State University, Los Angeles, School of Business and Economics.Leonardi, P. M. (2011). When flexible routines meet flexible technologies:Affordance, constraint, and the imbrication of human and material agencies. MIS quarterly, 147-167.Markus, M. L., & Silver, M. S. (2008). A foundation for the study of ITeffects: A new look at DeSanctis and Poole`s concepts of structuralfeatures and spirit. Journal of the Association for Information systems, 9(10), 5.,pp.609-632Maxwell, J. A. (1996). Qualitative research design: An interactive approach. Sage publications.Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey-Bass.Norman, D. A. (1999). "Affordance, Conventions, and Design," Interactions(6:3), pp. 38-43.Norman, D. A. (1990). The Design of Everyday Things, New York: Doubleday.Orlikowski, W. J. (2005). Material works: Exploring the situated entanglement of t echnological performativity and human agency. Scandinavian Journal of Information Systems, (17:1), pp. 183-186Patton, M. Q. (1990). Qualitative evaluation and research methods.(pp.169-186) Beverly Hills, CA:SAGePerrow, C. (1984). Normal accidents: Living with high-risk technologies.Basic Books.Poiani, T. H., Dos Santos Rocha, R., Degrossi, L. C., & De Albuquerque, J. P.(2016) Potential of collaborative map- ping for disaster relief: A case study of OpenStreetMap in the Nepal earthquake 2015. In 49th Hawaii International Conference on System Sciences (HICSS), pp. 188–197. IEEE.Robert K.Yin (1984), Case study researchRose, J., Jones, M., & Truex, D. (2005). Socio-theoretic accounts of IS: Theproblem of agency. Scandinavian Journal of Information Systems, (17:1), pp. 133-152Sakurai, M., & Chughtai, H. (2020). Resilience against crises: COVID-19and lessons from natural disasters. European Journal of InformationSystems, 29(5), 585-594.Star, S. L., & Ruhleder, K. (1996). Steps toward an ecology of infrastructure:Design and access for large information spaces. Information systems research, 7(1), pp.111-134.Taylor, J. R., Groleau, C., Heaton, L., and Van Every, E. (2007)."Communication as the Modality of Structuration," in Theorizing Communication Readings Across Traditions, R. T. Craig and H. L. Mueller (eds.), Thousand Oaks, CA: Sage Publications, pp. 391-404.Taylor, J. R. (2001). Toward a theory of imbrication and organizational communication. The American Journal of Semiotics, 17(2), pp. 269-298.Walker, B., & Salt, D. (2012). Resilience practice: building capacity toabsorb disturbance and maintain function. Island press.Yin, R. K. (1994) Case study research: Design and meth- ods (2nd ed.). Newbury Park, CA: Sage.Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., & Faraj, S.(2007). Information technology and the changing fabric of organization. Organization science, 18(5), pp.749-762. zh_TW dc.identifier.doi (DOI) 10.6814/NCCU202200057 en_US
