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題名 居家遠距辦公對員工心理健康的影響
Impact of Working-from-home on Employees` Mental Health
作者 黃筱凌
Huang, Hsiao-Ling
貢獻者 劉梅君
Liu, Mei-Chun
黃筱凌
Huang, Hsiao-Ling
關鍵詞 遠距工作
在家工作
職場心理健康
員工福祉
Telework
Work from home
Workplace mental health
Employee well-being
日期 2023
上傳時間 9-Mar-2023 18:09:07 (UTC+8)
摘要 儘管遠距工作被作為對應疫情的重要解決方案，但可能會對個人和公共健康產生負面影響，與過去研究的有別，遠距工作人口類型更多，加上封鎖警戒政策可能會導致壓力增加。且私人住宅無法確保雇主提供保護身心的措施，使居家工作者面臨身體與心理上的風險。因此，本研究欲探討居家工作的勞工可能會面臨怎樣的困境而導致其心理健康受影響。研究目的為：一、了解受疫情影響的居家工作者在家工作的情況。二、員工在辦公室工作與在家工作之身心感受有何差異。三、對居家工作者心理健康造成影響的正面與負面因素為何？
本研究採用質性研究方法，以半結構式深度訪談12位具有居家工作與辦公室工作經驗之受僱者，選擇不同性別、年齡、職位、居住型態與家庭成員之受訪者。
研究結果發現居家工作者在工作相關、工作夥伴、環境與氛圍以及工作與生活平衡方面容易產生正面或負面的感受與情緒，特別是在家工作不需要在意他人眼光，裝忙來符合職場及社會期待，減少了情緒勞動使他們感到較輕鬆；而在家工作容易讓人感到工作與休息的差異不大，一直在同一空間內，導致員工心情較鬱悶。另外，本文也發現組織對於居家工作能給予體諒及支持，能減輕員工平衡家庭與工作的壓力。
因此本研究在遠距工作安排、工作負荷量、會議效率、績效評估及員工關係方面提供了七點建議給予企業，以增進遠距工作者的福祉。並且對勞動部「居家工作職業安全衛生參考指引」增加一些參考建議，政府單位應持續調查研究遠距工作者之情況訂定政策，並促進發展積極面的心理健康議題，以及促進勞資雙方主動預防心理風險。
Despite telework being an important solution during the COVID-19 pandemic, it may have negative impacts on individual and public health. Teleworkers’ populations are more diverse and lockdown policies are likely to increase stress levels. It is hard for employers to protect workers` health at home, thus risking workers’ physical and mental health. Therefore, this study aims to explore home-based workers’ health, safety challenges, and how telework affects their mental health. The research objectives are: (1) to understand the situation of home-based workers affected by the pandemic, (2) to compare the physical and mental experiences of employees working in the office and at home, and (3) to identify the positive and negative factors affecting the mental health of home-based workers.
Semi-structured in-depth interviews were conducted with 12 employees who have experience with both home-based and office work. Interviewees were selected based on different gender, ages, position, living arrangements, and family members.
The results showed that home-based workers tend to experience positive or negative feelings and emotions in relation to work-related aspects. Specifically, working from home reduces the need to pretend to be busy to meet workplace as well as social expectations, and eases emotional labor. However, it can also lead to employees feeling depressed due to being in the same space all the time, since there’s no clear boundary between working and resting. Additionally, we found that organizations can help alleviate the pressure of work and family if they are supportive of home-based workers.
To enhance teleworkers’ well-being, this study offers suggestions on the following 7 aspects: telework arrangements, workload, meeting effectiveness, performance assessment, and employee relations. The study also provides some suggestions for the Ministry of Labor`s guidelines and emphasizes the need for government to continuously investigate the situation of teleworkers, develop policies, promote mental health issues, and encourage both employers and employees to prevent psychological risks.
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描述 碩士
國立政治大學
勞工研究所
108262021
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108262021
資料類型 thesis
dc.contributor.advisor 劉梅君zh_TW
dc.contributor.advisor Liu, Mei-Chunen_US
dc.contributor.author (Authors) 黃筱凌zh_TW
dc.contributor.author (Authors) Huang, Hsiao-Lingen_US
dc.creator (作者) 黃筱凌zh_TW
dc.creator (作者) Huang, Hsiao-Lingen_US
dc.date (日期) 2023en_US
dc.date.accessioned 9-Mar-2023 18:09:07 (UTC+8)-
dc.date.available 9-Mar-2023 18:09:07 (UTC+8)-
dc.date.issued (上傳時間) 9-Mar-2023 18:09:07 (UTC+8)-
dc.identifier (Other Identifiers) G0108262021en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/143702-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 勞工研究所zh_TW
dc.description (描述) 108262021zh_TW
dc.description.abstract (摘要) 儘管遠距工作被作為對應疫情的重要解決方案，但可能會對個人和公共健康產生負面影響，與過去研究的有別，遠距工作人口類型更多，加上封鎖警戒政策可能會導致壓力增加。且私人住宅無法確保雇主提供保護身心的措施，使居家工作者面臨身體與心理上的風險。因此，本研究欲探討居家工作的勞工可能會面臨怎樣的困境而導致其心理健康受影響。研究目的為：一、了解受疫情影響的居家工作者在家工作的情況。二、員工在辦公室工作與在家工作之身心感受有何差異。三、對居家工作者心理健康造成影響的正面與負面因素為何？
本研究採用質性研究方法，以半結構式深度訪談12位具有居家工作與辦公室工作經驗之受僱者，選擇不同性別、年齡、職位、居住型態與家庭成員之受訪者。
研究結果發現居家工作者在工作相關、工作夥伴、環境與氛圍以及工作與生活平衡方面容易產生正面或負面的感受與情緒，特別是在家工作不需要在意他人眼光，裝忙來符合職場及社會期待，減少了情緒勞動使他們感到較輕鬆；而在家工作容易讓人感到工作與休息的差異不大，一直在同一空間內，導致員工心情較鬱悶。另外，本文也發現組織對於居家工作能給予體諒及支持，能減輕員工平衡家庭與工作的壓力。
因此本研究在遠距工作安排、工作負荷量、會議效率、績效評估及員工關係方面提供了七點建議給予企業，以增進遠距工作者的福祉。並且對勞動部「居家工作職業安全衛生參考指引」增加一些參考建議，政府單位應持續調查研究遠距工作者之情況訂定政策，並促進發展積極面的心理健康議題，以及促進勞資雙方主動預防心理風險。		zh_TW
dc.description.abstract (摘要) Despite telework being an important solution during the COVID-19 pandemic, it may have negative impacts on individual and public health. Teleworkers’ populations are more diverse and lockdown policies are likely to increase stress levels. It is hard for employers to protect workers` health at home, thus risking workers’ physical and mental health. Therefore, this study aims to explore home-based workers’ health, safety challenges, and how telework affects their mental health. The research objectives are: (1) to understand the situation of home-based workers affected by the pandemic, (2) to compare the physical and mental experiences of employees working in the office and at home, and (3) to identify the positive and negative factors affecting the mental health of home-based workers.
Semi-structured in-depth interviews were conducted with 12 employees who have experience with both home-based and office work. Interviewees were selected based on different gender, ages, position, living arrangements, and family members.
The results showed that home-based workers tend to experience positive or negative feelings and emotions in relation to work-related aspects. Specifically, working from home reduces the need to pretend to be busy to meet workplace as well as social expectations, and eases emotional labor. However, it can also lead to employees feeling depressed due to being in the same space all the time, since there’s no clear boundary between working and resting. Additionally, we found that organizations can help alleviate the pressure of work and family if they are supportive of home-based workers.
To enhance teleworkers’ well-being, this study offers suggestions on the following 7 aspects: telework arrangements, workload, meeting effectiveness, performance assessment, and employee relations. The study also provides some suggestions for the Ministry of Labor`s guidelines and emphasizes the need for government to continuously investigate the situation of teleworkers, develop policies, promote mental health issues, and encourage both employers and employees to prevent psychological risks.		en_US
dc.description.tableofcontents 誌謝 I
摘要 II
Abstract III
目次 IV
表次 VI
第一章　緒論 1
第一節　研究背景與動機 1
第二節　研究目的 3
第二章　文獻探討 4
第一節　遠距工作 4
一、 遠距工作的概念與型態 4
二、 遠距工作的優缺點 6
三、 疫情下遠距工作的特徵 6
第二節 心理健康 7
一、 心理健康之定義 7
二、 職場心理健康 9
第三節 疫情下遠距工作之社會心理危害 10
一、 空間環境與設備不適辦公 10
二、 工作負荷過多或過少 11
三、 社會隔離與缺乏社會支持導致孤獨感 13
四、 工作與家庭不平衡 14
第四節 文獻小結 17
第三章　研究方法 19
第一節 名詞定義 19
一、 心理健康 19
二、 居家遠距工作 19
第二節 研究設計與研究對象 19
第三節 資料收集與分析方法 20
一、 訪談方式與資料分析方法 20
二、 訪談大綱 21
三、 受訪者背景概述 22
第四章　居家工作影響員工心理健康之因素分析 25
第一節 工作相關之因素 25
一、 工作效率 25
二、 過度投入工作 27
三、 溝通聯絡 28
四、 頻繁的會議轉換 32
五、 監控與信任 32
第二節 工作夥伴之影響 35
一、 合作熟悉度 35
二、 與同事主管的社會互動及情誼 36
第三節 環境與氛圍之差異 38
一、 具體的環境設備 38
二、 無形的居家氛圍 39
第四節 工作與生活之平衡 42
一、 時間地點彈性 42
二、 工作生活界線模糊 44
三、 家庭與生活影響 48
第五章　結論 53
第一節 研究結果 53
一、 工作相關之方面 53
二、 工作夥伴之方面 53
三、 環境與氣氛之方面 54
四、 工作生活平衡之方面 54
第二節 研究建議 54
一、 給企業組織的建議 54
二、 給政府單位的建議 57
三、 本研究的限制與給未來研究的建議 58
參考文獻 59
附錄、居家工作職業安全衛生參考指引 66		zh_TW
dc.format.extent 2025274 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108262021en_US
dc.subject (關鍵詞) 遠距工作zh_TW
dc.subject (關鍵詞) 在家工作zh_TW
dc.subject (關鍵詞) 職場心理健康zh_TW
dc.subject (關鍵詞) 員工福祉zh_TW
dc.subject (關鍵詞) Teleworken_US
dc.subject (關鍵詞) Work from homeen_US
dc.subject (關鍵詞) Workplace mental healthen_US
dc.subject (關鍵詞) Employee well-beingen_US
dc.title (題名) 居家遠距辦公對員工心理健康的影響zh_TW
dc.title (題名) Impact of Working-from-home on Employees` Mental Healthen_US
dc.type (資料類型) thesisen_US
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