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題名 區塊鏈技術在藥品運銷之應用探討
The Application of Blockchain in Drug Distribution作者 俞希珊
Yii, Hee-Shan貢獻者 洪叔民
Horng, Shwu-Min
俞希珊
Yii, Hee-Shan關鍵詞 區塊鏈
區塊鏈技術
藥品供應鏈
藥品運銷
服務藍圖
Blockchain
Blockchain technology
Drug supply chain
Drug distribution
Service blueprint日期 2023 上傳時間 6-Jul-2023 16:55:09 (UTC+8) 摘要 隨著全球化之趨勢，藥品產業供應鏈亦變得越來越複雜。然而在藥品供應鏈中，偽藥及藥品的運輸品質管理，一直是很重要的議題，因爲這些議題會對公共衛生產生威脅，對患者造成損害，對醫療保健體系造成經濟損失。為了保證藥品從生產到最終使用者的品質，世界各國的衛生主管部門不再只針對藥品的製造，更開始看重藥品儲存、運輸及銷售的運銷過程。區塊鏈技術所提供的可追溯性、資料不易篡改性、更高的安全性，提供了藥品供應鏈一個解決方案，透過區塊鏈技術可以追蹤藥品在供應鏈中的每個環節，包括生產、再包裝、運輸、儲存和銷售，增加供應鏈的透明度和可追溯性，從而防止僞藥流入正規的供應鏈中。區塊鏈技術還可以實現藥品的全程溫度監控和記錄，保障藥品的品質和安全。本研究更進一步以eZTracker之例子為借鑑，剖析介紹區塊鏈技術如何應用在藥品運銷流程中，並利用服務藍圖繪製出國內原本的藥品運銷服務流程及導入區塊鏈技術之系統後的服務流程。EZTracker為亞洲第一個應用區塊鏈技術於藥品供應鏈中的平臺，可讓除了能即時追蹤及追溯藥品，還可以讓所有參與者共用和交換數據。透過服務藍圖的繪製，本研究發掘區塊鏈技術的應用可以幫助改進藥品運銷過程的安全性、透明性和效率。另，還可以協助企業節省成本、提高速度及回應能力、減少錯誤發生、提高合作廠商之間信任及提高顧客信心。
The pharmaceutical industry supply chain has become increasingly complex with the trend of globalization. However, counterfeit drugs and the management of drug distribution quality have always been important issues in the drug supply chain, as these issues can pose a threat to public health, cause harm to patients and cause economic losses to the healthcare system. In order to ensure the quality of drugs from production to the end user, health regulatory authorities around the world are no longer only focusing on drug manufacturing, but also paying attention to the drug distribution process of drug storage, transportation, and sales of drugs. Blockchain technology provides a solution for the drug supply chain, with its traceability, data immutability and higher security. Through blockchain technology, it is possible to track every link in the drug supply chain, including production, repackaging, transportation, storage and sales, increasing the transparency and traceability of the supply chain, thereby preventing counterfeit drugs from entering the legitimate supply chain. Blockchain technology can also enable real-time temperature monitoring and recording of drugs, ensuring the quality and safety of drugs.This study further analyzes and introduces how blockchain technology can be applied in the drug distribution process, using eZTracker as an example. EZTracker is the first platform system in Asia to apply blockchain technology in the drug supply chain, which can not only track and trace drugs in real-time, but also allow all participants to share and exchange data. A service blueprint is used to illustrate the original drug distribution service process in the country and the service process after introducing the blockchain technology system by taking eZTracker as a reference. This study has finds that the application of blockchain technology can help improve the safety, transparency, and efficiency of the drug distribution process through the creation of a service blueprint. 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國立政治大學
企業管理研究所(MBA學位學程)
110363105資料來源 http://thesis.lib.nccu.edu.tw/record/#G0110363105 資料類型 thesis dc.contributor.advisor 洪叔民 zh_TW dc.contributor.advisor Horng, Shwu-Min en_US dc.contributor.author (Authors) 俞希珊 zh_TW dc.contributor.author (Authors) Yii, Hee-Shan en_US dc.creator (作者) 俞希珊 zh_TW dc.creator (作者) Yii, Hee-Shan en_US dc.date (日期) 2023 en_US dc.date.accessioned 6-Jul-2023 16:55:09 (UTC+8) - dc.date.available 6-Jul-2023 16:55:09 (UTC+8) - dc.date.issued (上傳時間) 6-Jul-2023 16:55:09 (UTC+8) - dc.identifier (Other Identifiers) G0110363105 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/145899 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 110363105 zh_TW dc.description.abstract (摘要) 隨著全球化之趨勢，藥品產業供應鏈亦變得越來越複雜。然而在藥品供應鏈中，偽藥及藥品的運輸品質管理，一直是很重要的議題，因爲這些議題會對公共衛生產生威脅，對患者造成損害，對醫療保健體系造成經濟損失。為了保證藥品從生產到最終使用者的品質，世界各國的衛生主管部門不再只針對藥品的製造，更開始看重藥品儲存、運輸及銷售的運銷過程。區塊鏈技術所提供的可追溯性、資料不易篡改性、更高的安全性，提供了藥品供應鏈一個解決方案，透過區塊鏈技術可以追蹤藥品在供應鏈中的每個環節，包括生產、再包裝、運輸、儲存和銷售，增加供應鏈的透明度和可追溯性，從而防止僞藥流入正規的供應鏈中。區塊鏈技術還可以實現藥品的全程溫度監控和記錄，保障藥品的品質和安全。本研究更進一步以eZTracker之例子為借鑑，剖析介紹區塊鏈技術如何應用在藥品運銷流程中，並利用服務藍圖繪製出國內原本的藥品運銷服務流程及導入區塊鏈技術之系統後的服務流程。EZTracker為亞洲第一個應用區塊鏈技術於藥品供應鏈中的平臺，可讓除了能即時追蹤及追溯藥品，還可以讓所有參與者共用和交換數據。透過服務藍圖的繪製，本研究發掘區塊鏈技術的應用可以幫助改進藥品運銷過程的安全性、透明性和效率。另，還可以協助企業節省成本、提高速度及回應能力、減少錯誤發生、提高合作廠商之間信任及提高顧客信心。 zh_TW dc.description.abstract (摘要) The pharmaceutical industry supply chain has become increasingly complex with the trend of globalization. However, counterfeit drugs and the management of drug distribution quality have always been important issues in the drug supply chain, as these issues can pose a threat to public health, cause harm to patients and cause economic losses to the healthcare system. In order to ensure the quality of drugs from production to the end user, health regulatory authorities around the world are no longer only focusing on drug manufacturing, but also paying attention to the drug distribution process of drug storage, transportation, and sales of drugs. Blockchain technology provides a solution for the drug supply chain, with its traceability, data immutability and higher security. Through blockchain technology, it is possible to track every link in the drug supply chain, including production, repackaging, transportation, storage and sales, increasing the transparency and traceability of the supply chain, thereby preventing counterfeit drugs from entering the legitimate supply chain. Blockchain technology can also enable real-time temperature monitoring and recording of drugs, ensuring the quality and safety of drugs.This study further analyzes and introduces how blockchain technology can be applied in the drug distribution process, using eZTracker as an example. EZTracker is the first platform system in Asia to apply blockchain technology in the drug supply chain, which can not only track and trace drugs in real-time, but also allow all participants to share and exchange data. A service blueprint is used to illustrate the original drug distribution service process in the country and the service process after introducing the blockchain technology system by taking eZTracker as a reference. This study has finds that the application of blockchain technology can help improve the safety, transparency, and efficiency of the drug distribution process through the creation of a service blueprint. Additionally, it can also assist businesses in saving costs, improving speed and responsiveness, reducing errors, increasing trust among cooperation partners, and enhancing customer confidence. en_US dc.description.tableofcontents 致謝辭............i摘要.............iiABSTRACT........iii目次..............v表次.............vii圖次.............viii第一章 緒論......1第一節 研究背景....1第二節 研究目的....2第三節 研究範圍....3第四節 研究流程....3第二章 文獻探索...4第一節 區塊鏈......5第二節 服務藍圖....11第三章 研究方法....14第一節 國內藥品供應鏈概況....14第二節 國內藥品運銷之痛點....24第四章 區塊鏈技術於藥品運銷之應用....27第一節 繪製服務藍圖....27第二節 區塊鏈於藥品供應鏈之應用—以eZTracker爲例....33第三節 區塊鏈應用於藥品運銷之服務藍圖....37第五章 結論與未來發展....40第一節 結論....40第二節 研究限制及未來建議....42參考文獻....43中文文獻....43英文文獻....46附錄........49附錄一：訪談大綱...49 zh_TW dc.format.extent 2150947 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0110363105 en_US dc.subject (關鍵詞) 區塊鏈 zh_TW dc.subject (關鍵詞) 區塊鏈技術 zh_TW dc.subject (關鍵詞) 藥品供應鏈 zh_TW dc.subject (關鍵詞) 藥品運銷 zh_TW dc.subject (關鍵詞) 服務藍圖 zh_TW dc.subject (關鍵詞) Blockchain en_US dc.subject (關鍵詞) Blockchain technology en_US dc.subject (關鍵詞) Drug supply chain en_US dc.subject (關鍵詞) Drug distribution en_US dc.subject (關鍵詞) Service blueprint en_US dc.title (題名) 區塊鏈技術在藥品運銷之應用探討 zh_TW dc.title (題名) The Application of Blockchain in Drug Distribution en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻久裕企業公司 (2023)。久裕企業公司簡介。檢索來源: 久裕企業: http://www.arich.com.tw/big/aboutus.asp。搜尋日期：2023年5月3日。任維廉、呂堂榮、 林佛諭、蔣子萱 (2008)。應用服務藍圖於服務流程管理—以B2B路線貨運業為例。品質學報， 15(5)，337-353。卓俊吉 (2004)。我國藥品物流業關鍵成功因素之研究。未出版碩士論文，國立交通大學，交通運輸學系，新竹市。林中豪、謝綺雯、黃琴喨、李明鑫 (2015)。我國推動藥品優良運銷規範(GDP)管理制度與國際接軌之探討。食品藥物研究年報，(6)，406-413。林思宇、李昭安 (2017)。冠脂妥偽藥凸顯盤商漏洞老問題。檢索來源: 今週刊 焦點新聞: https://www.businesstoday.com.tw/article/category/80392/post/201703160025/ 。搜尋日期：2023年5月1日。周軍 (2004)。用服務藍圖分析郵政物流的利益點。中國郵政，(9)，54-55。金凱、楊睿哲、楊兆鑫、林波、張延華 (2018)。區塊鏈在供應鏈管理上的應用。情報工程， 4(3)，29-38。章峰、史博軒、蔣文保 (2018)。區塊鏈關鍵技術及應用研究綜述。網路與資訊安全學報， 4(4)， 22-29。國發會綜合規劃處 (2018)。區塊鏈國際趨勢。台灣經濟論衡，16(3)，94-105。陳映樺、陳惠芳 (1999)。藥品優良運銷作業規範（GDP）介紹。藥物食品簡訊第337期。曾翌憲 (2022)。區塊鏈技術在食品供應鏈之應用。未出版碩士論文，國立政治大學商學院經營管理碩士學程未，臺北。經濟部工業局 (2022)。2022 生技產業白皮書。經濟部工業局，臺北。嘉裡醫藥物流股份有限公司（2023）。檢索來源: http://www.kerrypharma.com.tw。搜尋日期：2023年5月2日。衛生福利部食品藥物管理署 (2014)。西藥藥品優良製造規範（第三步：運銷）。衛生福利部食品藥物管理署，臺北。衛生福利部食品藥物管理署 (2016)。法規資訊。檢索來源: 衛生福利部食品藥物管理署: https://www.fda.gov.tw/TC/lawContent.aspx?id=2831&chk=3466a21b-2ee0-4012-981d-f8fb0417c0ce¶m=pn=1。搜尋日期：2023年5月6日。衛生福利部食品藥物管理署 (2018)。藥事法。行政院，臺北。衛生福利部食品藥物管理署 (2018)。藥品諮詢窗口Q&A（2018）。衛生福利部食品藥物管理署，臺北。衛生福利部疾病管制署 (2017)。溫度資料收集器（data logger）使用說明。衛生福利部疾病管制署，臺北。鄭曉瓊 (2020)。美國藥品供應鏈安全法案及其啓示。中國醫藥導刊，22(7)， 500。戰疫物流系列報導-4 供應鏈阻塞 (2021)。智慧供應鏈下的新藍海 - 物流技術與戰略，第109期。檢索來源: 物流技術與戰略雜誌社: https://www.logisticnet.com.tw/publicationArticle.asp?id=1014。搜尋日期：2023年5月5日。IThome (2019)。臺中榮總、資策會、艾旺公司與亞培公司攜手「醫藥物流區塊鏈平臺」實證成果發表臺灣第一個應用「區塊鏈技術」於「醫藥智慧物流」成功案例。檢索來源: IThome : https://www.ithome.com.tw/pr/135054 。搜尋日期：2023年5月6日。MBA 智庫百科 (2023)。服務藍圖。檢索來源: 全球專業中文經營百科: https://wiki.mbalib.com/zh-tw/%E6%9C%8D%E5%8A%A1%E8%93%9D%E5%9B%BE。搜尋日期：2023年4月26日。英文文獻Agbo, C. 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