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題名 安靜辭職的原因和後果
Causes and Consequences of Quiet Quitting
作者 高逵
Kao, Kuei
貢獻者 傅浚映
Fu, Jun-Ying
高逵
Kao, Kuei
關鍵詞 安靜辭職
人力資源
領導力
工作場所脫離
工作場所不滿
倦怠
Quiet Quitting
HR
Leadership
Workplace disengagement
Workplace dissatisfaction
Burnout
日期 2023
上傳時間 2-Aug-2023 13:44:44 (UTC+8)
摘要 This thesis aims to investigate the phenomenon of "quiet quitting" in the workplace through a qualitative research approach. Quiet Quitting refers to an employee`s decision to disengage and withdraw from their job without openly expressing their discontent or actively seeking alternative employment. The study employs qualitative research methods to delve into the experiences, perceptions, and motivations of individuals who have engaged in Quiet Quitting behaviors or have witnessed Quiet Quitting. The research design includes in-depth interviews with a diverse sample of employees who have demonstrated signs of quiet quitting. The interviews explore their subjective experiences, emotions, and the underlying factors contributing to their decision to silently disengage from their work. Thematic analysis is employed to identify recurring patterns, themes, and categories that emerge from the qualitative data. The findings shed light on the multifaceted nature of quiet quitting and its implications for both employees and organizations. This thesis explores the following issues, including workplace dissatisfaction, burnout, lack of recognition, organizational culture, and perceived lack of growth opportunities. Additionally, the study examines coping mechanisms and strategies employed by employees to navigate the decision to quietly quit their jobs. The results of this research have practical implications for organizations aiming to improve employee engagement, retention, and well-being. By gaining a deeper understanding of the factors contributing to quiet quitting, organizations can proactively identify and address potential issues, foster a healthier work environment, and enhance employee satisfaction.
參考文獻 1. Alonso, Alexander. “Is Quiet Quitting Really Happening?” SHRM, SHRM, 22 Nov. 2022, https://www.shrm.org/hr-today/news/hr-magazine/winter2022/pages/is-quiet-quitting-happening.aspx.
2. Bartlett, S. (2022) Simon Sinek: The advice young people need to hear | E176, YouTube. YouTube. Available at: https://www.youtube.com/watch?v=NcaQUH2K-wo (Accessed: March 2, 2023).
3. Burris, E.R. and Detert, J.R. (2008) Quitting before leaving: The mediating effects of psychological ... Available at: https://www.researchgate.net/publication/51417022_Quitting_Before_Leaving_The_Mediating_Effects_of_Psychological_Attachment_and_Detachment_on_Voice (Accessed: March 2, 2023).
4. CNBC International.`Quiet quitting` was happening in China before the rest of the world caught on (2022) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=lbmH4vHvQKI&t=57s (Accessed: March 3, 2023).
5. Daugherty, G. (2023) What is quiet quitting-and is it a real trend?, Investopedia. Investopedia. Available at: https://www.investopedia.com/what-is-quiet-quitting-6743910 (Accessed: February 23, 2023).
6. Dweck, C. (2022) What having a "growth mindset" actually means, Harvard Business Review. Available at: https://hbr.org/2016/01/what-having-a-growth-mindset-actually-means (Accessed: February 24, 2023).
7. Folkman, J. and Zenger, Jack (2022) Quiet quitting is about bad bosses, not bad employees, ZENGER FOLKMAN. Available at: https://zengerfolkman.com/articles/quiet-quitting-is-about-bad-bosses-not-bad-employees/ (Accessed: March 3, 2023).
8. Formica, S. and Sfodera, F. (2022) The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions, Taylor & Francis. Available at: https://www.tandfonline.com/doi/full/10.1080/19368623.2022.2136601 (Accessed: March 3, 2023).
9. Hameed, A. (2022) Antiwork meaning, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/politics/antiwork/ (Accessed: February 23, 2023).
10. Hameed, A. (2022) Lying flat (Tang Ping) meaning, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/politics/lying-flat/ (Accessed: February 23, 2023).
11. Harriman, Kao. Interview. Conducted by Steve Kao. February 23, 2023.
12. Jennings, R. (2018) Why Taiwan`s wages are low for a developed Asian economy, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/ralphjennings/2018/03/19/taiwans-wages-are-as-low-as-mexicos-blame-china/?sh=27d8a1564888 (Accessed: February 24, 2023).
13. Keynes, S., Bird, M. and Fulwood, A. (2022) Is pay transparency good?, The Economist. The Economist Newspaper. Available at: https://www.economist.com/podcasts/2022/11/09/is-pay-transparency-good?gclid=CjwKCAiAoL6eBhA3EiwAXDom5iyTm6g0ssk0BsEX-6N3luHfCj3Urr-Cz_YpUXAL2afqxEpnPC02rBoCiykQAvD_BwE&gclsrc=aw.ds (Accessed: March 3, 2023).
14. liu, J. (2022) Here are all the new salary transparency laws going into effect in 2023, CNBC. CNBC. Available at: https://www.cnbc.com/2022/12/29/new-salary-transparency-laws-going-into-effect-in-2023.html#:~:text=Employers%20will%20be%20required%20to,employee`s%20position%20at%20their%20request. (Accessed: February 24, 2023).
15. MacDonald, A. (2022) Five ways managers can help prevent quiet quitting, MIT Sloan Management Review. Available at: https://sloanreview.mit.edu/article/five-ways-managers-can-help-prevent-quiet-quitting/ (Accessed: March 3, 2023).
16. Markovich, M. (2019) The negative impacts of a high turnover rate, Small Business - Chron.com. Chron.com. Available at: https://smallbusiness.chron.com/negative-impacts-high-turnover-rate-20269.html (Accessed: February 23, 2023).
17. Marsden, H. (2022) Tiktok is credited with coining the term `quiet quitting.` now it`s turned against it., Insider. Insider. Available at: https://www.insider.com/tiktok-coined-the-term-quiet-quitting-now-its-turned-against-it-2022-9 (Accessed: February 23, 2023).
18. Mazurek, D. (2022) Boreout meaning & origin, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/slang/boreout/ (Accessed: February 23, 2023).
19. Mazurek, D. (2022) Quiet quitting meaning & origin, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/slang/quiet-quitting/ (Accessed: February 23, 2023).
20. PayPal CEO and Microsoft CEO Share Insights on Leadership (2017) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=F7C0xojv2fE (Accessed: February 23, 2023).
21. Percy, S. (2022) What`s so great about pay transparency?, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/sallypercy/2022/12/02/whats-so-great-about-pay-transparency/?sh=1986c59135ce (Accessed: February 24, 2023).
22. Percy, S. (2022) What`s so great about pay transparency?, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/sallypercy/2022/12/02/whats-so-great-about-pay-transparency/?sh=1986c59135ce (Accessed: March 3, 2023).
23. Sandro Formica & Fabiola Sfodera (2022) The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions, Journal of Hospitality Marketing & Management, 31:8, 899-907, DOI: 10.1080/19368623.2022.2136601
24. Satya Nadella, CEO of Microsoft (2019) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=rtgN27z0oi0 (Accessed: February 23, 2023).
25. Stepanek, M., Roulet, T. and Subel, S.S. (2022) How shifts in remote behavior affect employee well-being, MIT Sloan Management Review. Available at: https://sloanreview.mit.edu/article/how-shifts-in-remote-behavior-affect-employee-well-being/ (Accessed: March 2, 2023).
26. The David Rubenstein Show: Satya Nadella (2017) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=NUl-a3GZznQ (Accessed: February 23, 2023).
27. Wilson, A. (no date) 11 companies that have adopted unlimited holidays (and what they found): Workstars, Employee recognition and engagement blog. Available at: https://www.workstars.com/recognition-and-engagement-blog/2020/04/29/11-companies-that-have-adopted-unlimited-holidays-and-what-they-found/ (Accessed: February 23, 2023). [Original source: https://studycrumb.com/alphabetizer]
描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
110933032
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0110933032
資料類型 thesis
dc.contributor.advisor 傅浚映zh_TW
dc.contributor.advisor Fu, Jun-Yingen_US
dc.contributor.author (Authors) 高逵zh_TW
dc.contributor.author (Authors) Kao, Kueien_US
dc.creator (作者) 高逵zh_TW
dc.creator (作者) Kao, Kueien_US
dc.date (日期) 2023en_US
dc.date.accessioned 2-Aug-2023 13:44:44 (UTC+8)-
dc.date.available 2-Aug-2023 13:44:44 (UTC+8)-
dc.date.issued (上傳時間) 2-Aug-2023 13:44:44 (UTC+8)-
dc.identifier (Other Identifiers) G0110933032en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/146489-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理英語碩士學位學程(IMBA)zh_TW
dc.description (描述) 110933032zh_TW
dc.description.abstract (摘要) This thesis aims to investigate the phenomenon of "quiet quitting" in the workplace through a qualitative research approach. Quiet Quitting refers to an employee`s decision to disengage and withdraw from their job without openly expressing their discontent or actively seeking alternative employment. The study employs qualitative research methods to delve into the experiences, perceptions, and motivations of individuals who have engaged in Quiet Quitting behaviors or have witnessed Quiet Quitting. The research design includes in-depth interviews with a diverse sample of employees who have demonstrated signs of quiet quitting. The interviews explore their subjective experiences, emotions, and the underlying factors contributing to their decision to silently disengage from their work. Thematic analysis is employed to identify recurring patterns, themes, and categories that emerge from the qualitative data. The findings shed light on the multifaceted nature of quiet quitting and its implications for both employees and organizations. This thesis explores the following issues, including workplace dissatisfaction, burnout, lack of recognition, organizational culture, and perceived lack of growth opportunities. Additionally, the study examines coping mechanisms and strategies employed by employees to navigate the decision to quietly quit their jobs. The results of this research have practical implications for organizations aiming to improve employee engagement, retention, and well-being. By gaining a deeper understanding of the factors contributing to quiet quitting, organizations can proactively identify and address potential issues, foster a healthier work environment, and enhance employee satisfaction.en_US
dc.description.tableofcontents 1. What is Quiet Quitting 1
1.1. History of how Quiet Quitting was formed. 1
1.2. Who are Gen Z and Gen Y 2
1.3. Where is this happening? 3
1.4. Impact of Work-life Balance 4
2. How Quiet Quitting and The Great Resignation affect businesses. 8
2.1. Common causes of quiet quitting 8
2.2. Issues that drive Quiet Quitting 10
2.3. Consequences of Quiet Quitting 16
3. How can Leadership adjust the way they lead? 20
3.1. Culture: What kind of environment does the company want to foster? 20
4. How can employees adjust to Employee Burnout 26
4.1. Psychological Attachment and Detachment on Voice During Quiet Quitting 27
4.2. Microsoft: How did Satya Nadella shape and transform an organization. 29
4.3. Future Outlook on Pay & Pay Transparency 33
5. Case study of what Caused Quiet Quitting 34
5.1. Simon Sinek`s Case Study of Noah the coffee barista 41
5.2. TSMC Case study 43
5.3. Mega international commercial bank Case study 46
7. Reference 53		zh_TW
dc.format.extent 497418 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0110933032en_US
dc.subject (關鍵詞) 安靜辭職zh_TW
dc.subject (關鍵詞) 人力資源zh_TW
dc.subject (關鍵詞) 領導力zh_TW
dc.subject (關鍵詞) 工作場所脫離zh_TW
dc.subject (關鍵詞) 工作場所不滿zh_TW
dc.subject (關鍵詞) 倦怠zh_TW
dc.subject (關鍵詞) Quiet Quittingen_US
dc.subject (關鍵詞) HRen_US
dc.subject (關鍵詞) Leadershipen_US
dc.subject (關鍵詞) Workplace disengagementen_US
dc.subject (關鍵詞) Workplace dissatisfactionen_US
dc.subject (關鍵詞) Burnouten_US
dc.title (題名) 安靜辭職的原因和後果zh_TW
dc.title (題名) Causes and Consequences of Quiet Quittingen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 1. Alonso, Alexander. “Is Quiet Quitting Really Happening?” SHRM, SHRM, 22 Nov. 2022, https://www.shrm.org/hr-today/news/hr-magazine/winter2022/pages/is-quiet-quitting-happening.aspx.
2. Bartlett, S. (2022) Simon Sinek: The advice young people need to hear | E176, YouTube. YouTube. Available at: https://www.youtube.com/watch?v=NcaQUH2K-wo (Accessed: March 2, 2023).
3. Burris, E.R. and Detert, J.R. (2008) Quitting before leaving: The mediating effects of psychological ... Available at: https://www.researchgate.net/publication/51417022_Quitting_Before_Leaving_The_Mediating_Effects_of_Psychological_Attachment_and_Detachment_on_Voice (Accessed: March 2, 2023).
4. CNBC International.`Quiet quitting` was happening in China before the rest of the world caught on (2022) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=lbmH4vHvQKI&t=57s (Accessed: March 3, 2023).
5. Daugherty, G. (2023) What is quiet quitting-and is it a real trend?, Investopedia. Investopedia. Available at: https://www.investopedia.com/what-is-quiet-quitting-6743910 (Accessed: February 23, 2023).
6. Dweck, C. (2022) What having a "growth mindset" actually means, Harvard Business Review. Available at: https://hbr.org/2016/01/what-having-a-growth-mindset-actually-means (Accessed: February 24, 2023).
7. Folkman, J. and Zenger, Jack (2022) Quiet quitting is about bad bosses, not bad employees, ZENGER FOLKMAN. Available at: https://zengerfolkman.com/articles/quiet-quitting-is-about-bad-bosses-not-bad-employees/ (Accessed: March 3, 2023).
8. Formica, S. and Sfodera, F. (2022) The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions, Taylor & Francis. Available at: https://www.tandfonline.com/doi/full/10.1080/19368623.2022.2136601 (Accessed: March 3, 2023).
9. Hameed, A. (2022) Antiwork meaning, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/politics/antiwork/ (Accessed: February 23, 2023).
10. Hameed, A. (2022) Lying flat (Tang Ping) meaning, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/politics/lying-flat/ (Accessed: February 23, 2023).
11. Harriman, Kao. Interview. Conducted by Steve Kao. February 23, 2023.
12. Jennings, R. (2018) Why Taiwan`s wages are low for a developed Asian economy, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/ralphjennings/2018/03/19/taiwans-wages-are-as-low-as-mexicos-blame-china/?sh=27d8a1564888 (Accessed: February 24, 2023).
13. Keynes, S., Bird, M. and Fulwood, A. (2022) Is pay transparency good?, The Economist. The Economist Newspaper. Available at: https://www.economist.com/podcasts/2022/11/09/is-pay-transparency-good?gclid=CjwKCAiAoL6eBhA3EiwAXDom5iyTm6g0ssk0BsEX-6N3luHfCj3Urr-Cz_YpUXAL2afqxEpnPC02rBoCiykQAvD_BwE&gclsrc=aw.ds (Accessed: March 3, 2023).
14. liu, J. (2022) Here are all the new salary transparency laws going into effect in 2023, CNBC. CNBC. Available at: https://www.cnbc.com/2022/12/29/new-salary-transparency-laws-going-into-effect-in-2023.html#:~:text=Employers%20will%20be%20required%20to,employee`s%20position%20at%20their%20request. (Accessed: February 24, 2023).
15. MacDonald, A. (2022) Five ways managers can help prevent quiet quitting, MIT Sloan Management Review. Available at: https://sloanreview.mit.edu/article/five-ways-managers-can-help-prevent-quiet-quitting/ (Accessed: March 3, 2023).
16. Markovich, M. (2019) The negative impacts of a high turnover rate, Small Business - Chron.com. Chron.com. Available at: https://smallbusiness.chron.com/negative-impacts-high-turnover-rate-20269.html (Accessed: February 23, 2023).
17. Marsden, H. (2022) Tiktok is credited with coining the term `quiet quitting.` now it`s turned against it., Insider. Insider. Available at: https://www.insider.com/tiktok-coined-the-term-quiet-quitting-now-its-turned-against-it-2022-9 (Accessed: February 23, 2023).
18. Mazurek, D. (2022) Boreout meaning & origin, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/slang/boreout/ (Accessed: February 23, 2023).
19. Mazurek, D. (2022) Quiet quitting meaning & origin, Dictionary.com. Dictionary.com. Available at: https://www.dictionary.com/e/slang/quiet-quitting/ (Accessed: February 23, 2023).
20. PayPal CEO and Microsoft CEO Share Insights on Leadership (2017) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=F7C0xojv2fE (Accessed: February 23, 2023).
21. Percy, S. (2022) What`s so great about pay transparency?, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/sallypercy/2022/12/02/whats-so-great-about-pay-transparency/?sh=1986c59135ce (Accessed: February 24, 2023).
22. Percy, S. (2022) What`s so great about pay transparency?, Forbes. Forbes Magazine. Available at: https://www.forbes.com/sites/sallypercy/2022/12/02/whats-so-great-about-pay-transparency/?sh=1986c59135ce (Accessed: March 3, 2023).
23. Sandro Formica & Fabiola Sfodera (2022) The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions, Journal of Hospitality Marketing & Management, 31:8, 899-907, DOI: 10.1080/19368623.2022.2136601
24. Satya Nadella, CEO of Microsoft (2019) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=rtgN27z0oi0 (Accessed: February 23, 2023).
25. Stepanek, M., Roulet, T. and Subel, S.S. (2022) How shifts in remote behavior affect employee well-being, MIT Sloan Management Review. Available at: https://sloanreview.mit.edu/article/how-shifts-in-remote-behavior-affect-employee-well-being/ (Accessed: March 2, 2023).
26. The David Rubenstein Show: Satya Nadella (2017) YouTube. YouTube. Available at: https://www.youtube.com/watch?v=NUl-a3GZznQ (Accessed: February 23, 2023).
27. Wilson, A. (no date) 11 companies that have adopted unlimited holidays (and what they found): Workstars, Employee recognition and engagement blog. Available at: https://www.workstars.com/recognition-and-engagement-blog/2020/04/29/11-companies-that-have-adopted-unlimited-holidays-and-what-they-found/ (Accessed: February 23, 2023). [Original source: https://studycrumb.com/alphabetizer]		zh_TW