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題名 主管領導風格對工作滿意度和勞資關係影響之探討-以補教業為例
A Study on the Impact of Leadership Style on Job Satisfaction and Labor-Management Relations-Taking Supplementary Education as an Example作者 林献桀
LIN, SHIAN-JIE貢獻者 劉梅君
林献桀
LIN, SHIAN-JIE關鍵詞 領導風格
勞資關係
工作滿足
Leadership style
Labor relations
Job satisfaction日期 2023 上傳時間 1-Sep-2023 15:38:03 (UTC+8) 摘要 台灣重視教育的傳統文化造就了補習產業歷年來的興盛，而近年來受到少子化的日益嚴重，各補習班銷售的競爭更顯得較往年激烈，然而在實務上從事補習業的人員不但要投入大量時間於照顧輔導學生，也得花費心力去執行銷售規劃、挖掘新客戶、長時間持續與客戶維繫關係，同時亦必須接受企業施加的業績考核、參與定期的績效檢討，下班後還要處理一大堆家庭生活事務，處在如此高壓的環境中，如果這時補教企業沒有採取良好的領導方式幫助他們緩解這些工作壓力，甚至還發生同工不同酬等不公平的現象，使組織中勞資之間關係惡化，並滋生工作上的不滿意，這將一定導致大量的優秀人才流失，最後淪落至無法創造競爭力與提升組織績效的下場。故為了幫助補習業能變得更好，本研究將挑選主管領導風格中的轉換型主管領導類型去探析其是否能促進勞資關係與工作滿足的進步，以了解此主管領導風格、勞資關係與工作滿足之間的影響關係。研究方法是採取問卷調查的方法，鎖定台灣坊間補習業的員工為調查對象，最後利用描述性分析、信度分析、效度分析、結構方程模式分析等方法獲得下面四項研究結果：一、轉換型領導風格對員工的工作滿足存在顯著影響。二、轉換型領導風格對勞資關係氛圍存在顯著影響。三、勞資關係氛圍對工作滿足不存在顯著影響。四、勞資關係氛圍在轉換型領導風格與工作滿足之間無法達成中介關係。
Taiwan`s culture of emphasizing education has led to the prosperity of the tutoring industry over the years. In recent years, the declining birth rate has become increasingly serious, and the competition various tutoring centers has become more intense than in previous years. However, in practice, those engaged in the tutoring industry not only have to spend a lot of time taking care of and tutoring students, but also have to spend effort to implement sales planning, discover new customers, maintain relationships with customers for a long time, while at the same time must accept performance appraisals imposed by enterprises, participate in regular performance reviews, and deal with a lot of family life affairs after work. In such a high-pressure environment, if the enterprises of tutoring centers do not adopt a good leadership method to help them relieve these work pressures, as well as unfair treatment such as unequal pay for equal work, the relationship between labor and management in the organization will be deteriorated and beget job dissatisfaction. This will inevitably lead to the loss of excellent talents. In the end, it will end up being unable to create competitiveness and improve organizational performance.Therefore, in order to help the tutoring industry become better, this study will select the transformational leadership type to explore and analyze whether it can promote the atmosphere of labor relations and job satisfaction, by looking into the relationship among leadership style, labor relations, and job satisfaction. In this process, the method of questionnaire survey will be chosen, and target the employees of tutoring industry as the survey object, and finally use narrative analysis, reliability validity analysis, validity analysis, structural equation model analysis, and other methods to gain the following four conclusions:1.The transformational leadership style has a significant impact on employees` job satisfaction.2.The transformational leadership style has a significant impact on the atmosphere of labor-management relations.3.The atmosphere of labor-management relations does not have a significant impact on job satisfaction.4.The atmosphere of labor-management relations fails to have an intermediary relationship between transformational leadership styles and job satisfaction.參考文獻 一、網站資料直轄市及各縣市短期補習班資訊管理系統(2022)，取自: http://bsb.edu.tw。短期補習班設立及管理準則(2021)，全國法規資料庫，取自: https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=H0080087。二、外文資料Adams, J.S. (1963). Toward and understanding of inequity. 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(1997)。《組織行為學》。中國人民大學出版社邱皓政 (2005)。《量化研究法(二)-統計原理與分析技術》(初版)。台北：雙葉書廊有限公司。李茂能 (2009)。《圖解Amos在學術研究之應用》。臺北市:五南。吳明隆(2009)。《結構方程模式－SIMPLIS的應用》(三版)。五南出版社。汪志堅(2011)。《消費者行為》。全華圖書股份有限公司。曹勝雄、黃文雄(2016)。Moderating Effect of Social Support on Relationship between Recreation。大專體育學刊，18(3)，147-162。 描述 碩士
國立政治大學
勞工研究所
108262015資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108262015 資料類型 thesis dc.contributor.advisor 劉梅君 zh_TW dc.contributor.author (Authors) 林献桀 zh_TW dc.contributor.author (Authors) LIN, SHIAN-JIE en_US dc.creator (作者) 林献桀 zh_TW dc.creator (作者) LIN, SHIAN-JIE en_US dc.date (日期) 2023 en_US dc.date.accessioned 1-Sep-2023 15:38:03 (UTC+8) - dc.date.available 1-Sep-2023 15:38:03 (UTC+8) - dc.date.issued (上傳時間) 1-Sep-2023 15:38:03 (UTC+8) - dc.identifier (Other Identifiers) G0108262015 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/147088 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 勞工研究所 zh_TW dc.description (描述) 108262015 zh_TW dc.description.abstract (摘要) 台灣重視教育的傳統文化造就了補習產業歷年來的興盛，而近年來受到少子化的日益嚴重，各補習班銷售的競爭更顯得較往年激烈，然而在實務上從事補習業的人員不但要投入大量時間於照顧輔導學生，也得花費心力去執行銷售規劃、挖掘新客戶、長時間持續與客戶維繫關係，同時亦必須接受企業施加的業績考核、參與定期的績效檢討，下班後還要處理一大堆家庭生活事務，處在如此高壓的環境中，如果這時補教企業沒有採取良好的領導方式幫助他們緩解這些工作壓力，甚至還發生同工不同酬等不公平的現象，使組織中勞資之間關係惡化，並滋生工作上的不滿意，這將一定導致大量的優秀人才流失，最後淪落至無法創造競爭力與提升組織績效的下場。故為了幫助補習業能變得更好，本研究將挑選主管領導風格中的轉換型主管領導類型去探析其是否能促進勞資關係與工作滿足的進步，以了解此主管領導風格、勞資關係與工作滿足之間的影響關係。研究方法是採取問卷調查的方法，鎖定台灣坊間補習業的員工為調查對象，最後利用描述性分析、信度分析、效度分析、結構方程模式分析等方法獲得下面四項研究結果：一、轉換型領導風格對員工的工作滿足存在顯著影響。二、轉換型領導風格對勞資關係氛圍存在顯著影響。三、勞資關係氛圍對工作滿足不存在顯著影響。四、勞資關係氛圍在轉換型領導風格與工作滿足之間無法達成中介關係。 zh_TW dc.description.abstract (摘要) Taiwan`s culture of emphasizing education has led to the prosperity of the tutoring industry over the years. In recent years, the declining birth rate has become increasingly serious, and the competition various tutoring centers has become more intense than in previous years. However, in practice, those engaged in the tutoring industry not only have to spend a lot of time taking care of and tutoring students, but also have to spend effort to implement sales planning, discover new customers, maintain relationships with customers for a long time, while at the same time must accept performance appraisals imposed by enterprises, participate in regular performance reviews, and deal with a lot of family life affairs after work. In such a high-pressure environment, if the enterprises of tutoring centers do not adopt a good leadership method to help them relieve these work pressures, as well as unfair treatment such as unequal pay for equal work, the relationship between labor and management in the organization will be deteriorated and beget job dissatisfaction. This will inevitably lead to the loss of excellent talents. In the end, it will end up being unable to create competitiveness and improve organizational performance.Therefore, in order to help the tutoring industry become better, this study will select the transformational leadership type to explore and analyze whether it can promote the atmosphere of labor relations and job satisfaction, by looking into the relationship among leadership style, labor relations, and job satisfaction. In this process, the method of questionnaire survey will be chosen, and target the employees of tutoring industry as the survey object, and finally use narrative analysis, reliability validity analysis, validity analysis, structural equation model analysis, and other methods to gain the following four conclusions:1.The transformational leadership style has a significant impact on employees` job satisfaction.2.The transformational leadership style has a significant impact on the atmosphere of labor-management relations.3.The atmosphere of labor-management relations does not have a significant impact on job satisfaction.4.The atmosphere of labor-management relations fails to have an intermediary relationship between transformational leadership styles and job satisfaction. en_US dc.description.tableofcontents 第一章 緒論 7第一節 研究背景與動機 7第二節 研究目的 10第三節 研究範圍與限制 11第四節 研究流程與章節安排 11第二章 文獻探討 13第一節 主管領導風格 13第二節 勞資關係 19第三節 工作滿足 22第四節 主管領導對工作滿足、勞資關係的影響 27第五節 小結 31第三章 研究設計 32第一節 調查對象與抽樣方式 32第二節 問卷設計 32第三節 研究架構 36第四節 統計分析方法 38第四章 研究發現與分析 40第一節 描述性分析 40第二節 驗證性因素分析 43第三節 結構模式分析 47第五章 結論與建議 52第一節 結論 52第二節 建議 54參考文獻 56附錄：研究問卷 64 zh_TW dc.format.extent 2449878 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108262015 en_US dc.subject (關鍵詞) 領導風格 zh_TW dc.subject (關鍵詞) 勞資關係 zh_TW dc.subject (關鍵詞) 工作滿足 zh_TW dc.subject (關鍵詞) Leadership style en_US dc.subject (關鍵詞) Labor relations en_US dc.subject (關鍵詞) Job satisfaction en_US dc.title (題名) 主管領導風格對工作滿意度和勞資關係影響之探討-以補教業為例 zh_TW dc.title (題名) A Study on the Impact of Leadership Style on Job Satisfaction and Labor-Management Relations-Taking Supplementary Education as an Example en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、網站資料直轄市及各縣市短期補習班資訊管理系統(2022)，取自: http://bsb.edu.tw。短期補習班設立及管理準則(2021)，全國法規資料庫，取自: https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=H0080087。二、外文資料Adams, J.S. 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