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題名 轉型領導與員工工作態度關係之研究:員工世代之調節角色
An Examination of the Relationship between Transformational Leadership and Work Attitudes: The Moderating Effect of Employee Generation作者 張婧玟
Chang, Ching-Wen貢獻者 胡昌亞
Hu, Chang-Ya
張婧玟
Chang, Ching-Wen關鍵詞 Z 世代
轉型領導行為
工作態度
Gen Z
transformational leadership behavior
work attitude日期 2023 上傳時間 3-Oct-2023 10:45:19 (UTC+8) 摘要 本研究以 Y 世代(1981 至 1994 年出生)員工與 Z 世代(1995 年後出生)員工為研 究對象，探討員工世代是否調節轉型領導與員工工作態度(工作滿意度、情感耗竭、工作 敬業和離職意向)之關係。本研究以線上問卷調查收集資料，共獲得 211 份 Y 世代與 195 份 Z 世代有效問券，共 406 份。根據相關性及多元迴歸分析結果顯示，主管轉型領導與員 工的工作態度之具有正向關聯，但員工世代調節關係並非顯著。最後，作者探討本次研究 限制並根據研究結果提出未來管理實務建議。
This study focused on employees from Generation Y (born between 1981 to 1994) and Generation Z (born after 1995), exploring whether employee generation moderates the relationship between transformational leadership and employee work attitudes (job satisfaction, emotional exhaustion, work engagement, and turnover intentions). Through an online survey, 211 and 195 valid responses from Generation Y and Generation Z were collected, which made up 406 valid responses in total. The results of correlation and multiple regression analysis showed a positive relationship between manager transformational leadership and employee work attitudes, but the moderating effect of employee generation was not significant. Finally, the limitations of this study and future management practice recommendations based on the research findings were discussed.參考文獻 Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The real bottom line. Public Personnel Management, 29, 333-342.Ahmad, H., & Ibrahim, B. (2015). Leadership and the Characteristic of Different Generational Cohort towards Job Satisfaction. Procedia - Social and Behavioral Sciences, 204, 14-18. https://doi.org/10.1016/j.sbspro.2015.08.104Akgunduz, Y., & Cin, F. M. (2015). Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions. Anatolia, 26, 549-562. https://doi.org/10.1080/13032917.2015.1020504Al-Asfour, A., & Lettau, L. (2014). Strategies for Leadership Styles for Multi-Generational Workforce. Journal of Leadership, Accountability and Ethics, 11, 58-69.Bodenhausen, C., & Curtis, C. (2016). Transformational Leadership and Employee Involvement: Perspectives from Millennial Workforce Entrants. Journal of Quality Assurance in Hospitality & Tourism, 17, 1-17. https://doi.org/10.1080/1528008x.2015.1048920Cammann, C., Fichman, M., Jenkins, G., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizational members in S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds). Assessing organizational change: A guide to methods, measures, and practices, New York: John Wiley, 71-138.Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of Business and Psychology, 14, 389-405. https://doi.org/Doi 10.1023/A:1022991115523Chu, C., Prudencio, J., Gomez, L., & Thompson, M. E. (2022). Generational awareness education as a strategy to prepare IPPE and APPE students for the modern workplace. Currents in Pharmacy Teaching and Learning, 14, 949-958. https://doi.org/https://doi.org/10.1016/j.cptl.2022.07.005Gabrielova, K., & Buchko, A. A. (2021). Here comes Generation Z: Millennials as managers. Business Horizons, 64, 489-499. https://doi.org/10.1016/j.bushor.2021.02.013Gemeda, H. K., & Lee, J. (2020). Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study. Heliyon, 6, e03699. https://doi.org/10.1016/j.heliyon.2020.e03699Hershatter, A., & Epstein, M. (2010). Millennials and the World of Work: An Organization and Management Perspective. Journal of Business and Psychology, 25, 211-223. https://doi.org/10.1007/s10869-010-9160-yIorgulescu, M.-C. (2016). Generation Z and its perception of work. Cross-Cultural Management Journal, 18, 47-54.Lee, H., An, S., Ga Young, L., & Young Woo, S. (2021). Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea. International Journal of Environmental Research and Public Health, 18, 10862. https://doi.org/https://doi.org/10.3390/ijerph182010862Locke, E. A. (1969). What Is Job Satisfaction. Organizational Behavior and Human Performance, 4, 309-336. https://doi.org/Doi 10.1016/0030-5073(69)90013-0Maloni, M., Hiatt, M. S., & Campbell, S. (2019). Understanding the work values of Gen Z business students. International Journal of Management Education, 17. https://doi.org/https://doi.org/10.1016/j.ijme.2019.100320Mannheim, K. (1952). The sociological problem of generations. Essays on the Sociology of Knowledge, 306, 163-195.Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behaviour, 2, 99-113. https://doi.org/DOI 10.1002/job.4030020205Medley, F., & Larochelle, D. R. (1995). Transformational leadership and job satisfaction. Nursing Management, 26, 4.Myers, K. K., & Sadaghiani, K. (2010). Millennials in the Workplace: A Communication Perspective on Millennials` Organizational Relationships and Performance. Journal of Business and Psychology, 25, 225-238. https://doi.org/10.1007/s10869-010-9172-7National Development Council. Retrieved May 13 from https://pop- proj.ndc.gov.tw/dataSearch4.aspx?uid=3109&pid=59Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New Generation, Great Expectations: A Field Study of the Millennial Generation. Journal of Business and Psychology, 25, 281-292. https://doi.org/10.1007/s10869-010-9159-4Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336. https://doi.org/https://doi.org/10.1016/j.jhtm.2022.02.004Rowold, J., & Heinitz, K. (2007). Transformational and charismatic leadership: Assessing the convergent, divergent and criterion validity of the MLQ and the CKS. The Leadership Quarterly, 18, 121-133. https://doi.org/https://doi.org/10.1016/j.leaqua.2007.01.003Sakdiyakorn, M., Golubovskaya, M., & Solnet, D. (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102822Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19, 9724. https://doi.org/10.3390/ijerph19159724Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire - A cross-national study. Educational and Psychological Measurement, 66, 701-716. https://doi.org/10.1177/0013164405282471Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326Schlee, R. P., Eveland, V. B., & Harich, K. R. (2019). From Millennials to Gen Z: Changes in student attitudes about group projects. Journal of Education for Business, 95, 139-147. https://doi.org/10.1080/08832323.2019.1622501Seltzer, J., & Bass, B. M. (1990). Transformational Leadership - Beyond Initiation and Consideration. Journal of Management, 16, 693-703. https://doi.org/Doi 10.1177/014920639001600403Szymkowiak, A., Melovic, B., Dabic, M., Jeganathan, K., & Kundi, G. S. (2021). Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technology in Society, 65, 101565. https://doi.org/https://doi.org/10.1016/j.techsoc.2021.101565Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2Wang, G., Oh, I.-S., Courtright, S. H., & Colbert, A. E. (2011). Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management, 36, 223-270. https://doi.org/10.1177/1059601111401017Wells, J. E., & Jon Welty, P. (2011). Turnover intentions. Team Performance Management, 17, 23-40. https://doi.org/https://doi.org/10.1108/13527591111114693Yang, S.-J. (2023). A Comparison between Generation Y and Generation Z Employees in their Workplace Attitudes National Chengchi University]. Taipei. https://hdl.handle.net/11296/vxujw3Yeaton, K. (2008). Recruiting and Managing the `Why?` Generation: Gen Y: Certified Public Accountant. The CPA Journal, 78, 68-72. 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
110363106資料來源 http://thesis.lib.nccu.edu.tw/record/#G0110363106 資料類型 thesis dc.contributor.advisor 胡昌亞 zh_TW dc.contributor.advisor Hu, Chang-Ya en_US dc.contributor.author (Authors) 張婧玟 zh_TW dc.contributor.author (Authors) Chang, Ching-Wen en_US dc.creator (作者) 張婧玟 zh_TW dc.creator (作者) Chang, Ching-Wen en_US dc.date (日期) 2023 en_US dc.date.accessioned 3-Oct-2023 10:45:19 (UTC+8) - dc.date.available 3-Oct-2023 10:45:19 (UTC+8) - dc.date.issued (上傳時間) 3-Oct-2023 10:45:19 (UTC+8) - dc.identifier (Other Identifiers) G0110363106 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/147736 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 110363106 zh_TW dc.description.abstract (摘要) 本研究以 Y 世代(1981 至 1994 年出生)員工與 Z 世代(1995 年後出生)員工為研 究對象，探討員工世代是否調節轉型領導與員工工作態度(工作滿意度、情感耗竭、工作 敬業和離職意向)之關係。本研究以線上問卷調查收集資料，共獲得 211 份 Y 世代與 195 份 Z 世代有效問券，共 406 份。根據相關性及多元迴歸分析結果顯示，主管轉型領導與員 工的工作態度之具有正向關聯，但員工世代調節關係並非顯著。最後，作者探討本次研究 限制並根據研究結果提出未來管理實務建議。 zh_TW dc.description.abstract (摘要) This study focused on employees from Generation Y (born between 1981 to 1994) and Generation Z (born after 1995), exploring whether employee generation moderates the relationship between transformational leadership and employee work attitudes (job satisfaction, emotional exhaustion, work engagement, and turnover intentions). Through an online survey, 211 and 195 valid responses from Generation Y and Generation Z were collected, which made up 406 valid responses in total. The results of correlation and multiple regression analysis showed a positive relationship between manager transformational leadership and employee work attitudes, but the moderating effect of employee generation was not significant. Finally, the limitations of this study and future management practice recommendations based on the research findings were discussed. en_US dc.description.tableofcontents ACKNOWLEDGEMENTS I摘要 IIABSTRACT IIITABLE OF CONTENTS IVLIST OF TABLES VILIST OF FIGURES VIICHAPTER I INTRODUCTION 1Research Objectives 1Significance of Study 2CHAPTER II LITERATURE REVIEW 4Gen Y, Gen Z, and Generational Differences 4Transformational Leadership 5Work Attitudes 6Moderating Effect of Generation on the Relationship Between Transformational Leadership and Work Attitudes 9CHAPTER III METHODOLOGY 12Research Model and Hypothesis 12Sample and Data Collection 13Questionnaire Design 16CHAPTER IV RESULTS 20Preliminary Results 20Hypothesis Testing 21CHAPTER V CONCLUSIONS AND DISCUSSION 29Discussion and Managerial Implication 30Limitations and Directions for Future Research 31References 33 zh_TW dc.format.extent 960243 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0110363106 en_US dc.subject (關鍵詞) Z 世代 zh_TW dc.subject (關鍵詞) 轉型領導行為 zh_TW dc.subject (關鍵詞) 工作態度 zh_TW dc.subject (關鍵詞) Gen Z en_US dc.subject (關鍵詞) transformational leadership behavior en_US dc.subject (關鍵詞) work attitude en_US dc.title (題名) 轉型領導與員工工作態度關係之研究:員工世代之調節角色 zh_TW dc.title (題名) An Examination of the Relationship between Transformational Leadership and Work Attitudes: The Moderating Effect of Employee Generation en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The real bottom line. Public Personnel Management, 29, 333-342.Ahmad, H., & Ibrahim, B. (2015). Leadership and the Characteristic of Different Generational Cohort towards Job Satisfaction. Procedia - Social and Behavioral Sciences, 204, 14-18. https://doi.org/10.1016/j.sbspro.2015.08.104Akgunduz, Y., & Cin, F. M. (2015). Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions. Anatolia, 26, 549-562. https://doi.org/10.1080/13032917.2015.1020504Al-Asfour, A., & Lettau, L. (2014). Strategies for Leadership Styles for Multi-Generational Workforce. Journal of Leadership, Accountability and Ethics, 11, 58-69.Bodenhausen, C., & Curtis, C. (2016). Transformational Leadership and Employee Involvement: Perspectives from Millennial Workforce Entrants. Journal of Quality Assurance in Hospitality & Tourism, 17, 1-17. https://doi.org/10.1080/1528008x.2015.1048920Cammann, C., Fichman, M., Jenkins, G., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizational members in S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds). Assessing organizational change: A guide to methods, measures, and practices, New York: John Wiley, 71-138.Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of Business and Psychology, 14, 389-405. https://doi.org/Doi 10.1023/A:1022991115523Chu, C., Prudencio, J., Gomez, L., & Thompson, M. E. (2022). Generational awareness education as a strategy to prepare IPPE and APPE students for the modern workplace. Currents in Pharmacy Teaching and Learning, 14, 949-958. https://doi.org/https://doi.org/10.1016/j.cptl.2022.07.005Gabrielova, K., & Buchko, A. A. (2021). Here comes Generation Z: Millennials as managers. Business Horizons, 64, 489-499. https://doi.org/10.1016/j.bushor.2021.02.013Gemeda, H. K., & Lee, J. (2020). Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study. Heliyon, 6, e03699. https://doi.org/10.1016/j.heliyon.2020.e03699Hershatter, A., & Epstein, M. (2010). Millennials and the World of Work: An Organization and Management Perspective. Journal of Business and Psychology, 25, 211-223. https://doi.org/10.1007/s10869-010-9160-yIorgulescu, M.-C. (2016). Generation Z and its perception of work. Cross-Cultural Management Journal, 18, 47-54.Lee, H., An, S., Ga Young, L., & Young Woo, S. (2021). Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea. International Journal of Environmental Research and Public Health, 18, 10862. https://doi.org/https://doi.org/10.3390/ijerph182010862Locke, E. A. (1969). What Is Job Satisfaction. Organizational Behavior and Human Performance, 4, 309-336. https://doi.org/Doi 10.1016/0030-5073(69)90013-0Maloni, M., Hiatt, M. S., & Campbell, S. (2019). Understanding the work values of Gen Z business students. International Journal of Management Education, 17. https://doi.org/https://doi.org/10.1016/j.ijme.2019.100320Mannheim, K. (1952). The sociological problem of generations. Essays on the Sociology of Knowledge, 306, 163-195.Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behaviour, 2, 99-113. https://doi.org/DOI 10.1002/job.4030020205Medley, F., & Larochelle, D. R. (1995). Transformational leadership and job satisfaction. Nursing Management, 26, 4.Myers, K. K., & Sadaghiani, K. (2010). Millennials in the Workplace: A Communication Perspective on Millennials` Organizational Relationships and Performance. Journal of Business and Psychology, 25, 225-238. https://doi.org/10.1007/s10869-010-9172-7National Development Council. Retrieved May 13 from https://pop- proj.ndc.gov.tw/dataSearch4.aspx?uid=3109&pid=59Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New Generation, Great Expectations: A Field Study of the Millennial Generation. Journal of Business and Psychology, 25, 281-292. https://doi.org/10.1007/s10869-010-9159-4Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336. https://doi.org/https://doi.org/10.1016/j.jhtm.2022.02.004Rowold, J., & Heinitz, K. (2007). Transformational and charismatic leadership: Assessing the convergent, divergent and criterion validity of the MLQ and the CKS. The Leadership Quarterly, 18, 121-133. https://doi.org/https://doi.org/10.1016/j.leaqua.2007.01.003Sakdiyakorn, M., Golubovskaya, M., & Solnet, D. (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102822Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19, 9724. https://doi.org/10.3390/ijerph19159724Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire - A cross-national study. Educational and Psychological Measurement, 66, 701-716. https://doi.org/10.1177/0013164405282471Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326Schlee, R. P., Eveland, V. B., & Harich, K. R. (2019). From Millennials to Gen Z: Changes in student attitudes about group projects. Journal of Education for Business, 95, 139-147. https://doi.org/10.1080/08832323.2019.1622501Seltzer, J., & Bass, B. M. (1990). Transformational Leadership - Beyond Initiation and Consideration. Journal of Management, 16, 693-703. https://doi.org/Doi 10.1177/014920639001600403Szymkowiak, A., Melovic, B., Dabic, M., Jeganathan, K., & Kundi, G. S. (2021). Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technology in Society, 65, 101565. https://doi.org/https://doi.org/10.1016/j.techsoc.2021.101565Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2Wang, G., Oh, I.-S., Courtright, S. H., & Colbert, A. E. (2011). Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management, 36, 223-270. https://doi.org/10.1177/1059601111401017Wells, J. E., & Jon Welty, P. (2011). Turnover intentions. Team Performance Management, 17, 23-40. https://doi.org/https://doi.org/10.1108/13527591111114693Yang, S.-J. (2023). A Comparison between Generation Y and Generation Z Employees in their Workplace Attitudes National Chengchi University]. Taipei. https://hdl.handle.net/11296/vxujw3Yeaton, K. (2008). Recruiting and Managing the `Why?` Generation: Gen Y: Certified Public Accountant. The CPA Journal, 78, 68-72. zh_TW
