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題名 部落格行銷與顧客關係之研究
A Study of Blog Marketing and Customer Relationship
作者 蔡沛成
Tsai, Pei-Chen
貢獻者 祝鳳岡
蔡沛成
Tsai, Pei-Chen
關鍵詞 部落格
關係行銷
網路行銷
blog
relationship marketing
internet marketing
日期 2006
上傳時間 11-Sep-2009 16:14:22 (UTC+8)
摘要 本研究之研究目的在於瞭解目前部落格行銷的特性與人口統計變項及代言人偏好間的關聯性,並研究部落格行銷特性與顧客關係導向的顧客關係利益與顧客關係品質間的相關性,驗證結論部落格行銷特性在【小s性感媽咪日記】是否能得到實證上支持與部落格行銷人口統計變項及代言人偏好的相關調查。本研究對經營行銷部落格提出以下三點建議:一、繼續使用、永續經營。二、設法增加訂閱人數。三、建立使用者資料庫。
The absence of the empirical study of the importance and the correlation of blog marketing and the customer relationship aroused the practice of the research.
     Blog marketing attributes: abundant information, customized content, interaction and user friendly surface affect the scales of the customer relationship benefits and qualities profoundly.
     Managing to take the full advantages of the blog marketing, manager should use and update the blog constantly, trying to make the subscriber as mush as possible and finally end up with the set up of the user database, keep tracking of the blogger.
參考文獻 中文部分
方之光(2001)。〈網路行銷之特性與限制〉,「漁產品品牌與網路行銷研討會」,農委會。
方世榮(1995)。《行銷管理學》。台北:東華。
王志平(2002)。《網路行銷導論》。台北:全華。
史博言Brian Spengler(1999年11月),〈1999年度台灣業者之顧客關係管理運作現狀調查報告〉。《電子化企業經理人報告》,3: 9-15。
李大有(1997)。《關係行銷策略規劃—商業銀行個案分析》,政治大學企業管理研究所碩士論文。
李文威(2006年3月)。〈連結即思想,思想即連結〉。《誠品好讀》,63: 42-45。
周立軒(2005)。《網誌的使用者與使用行為之研究》,元智大學資訊傳播學系碩士論文。
林俊毅(1997年2月)。〈網路行銷的現況與迷思〉。《0與1 BYTE雜誌》,263: 24-32。
洪順慶(1995年12月21日)。〈一對一獲取顧客終生價值〉,《工商時報》,第33版。
袁瑜卿(2002)。《關係結合類型對關係品質之影響-探討產品涉入之干擾效果》。國立雲林科技大學企業管理研究所碩士論文。
郭瓊隆(1998)。《整合行銷傳播規劃在網路行銷上應用-以台灣電子商店為例》,輔仁大學大眾傳播學研究所碩士論文。
黃國禎(2005)。《初探BLOG在企業內部溝通的可行性》,政治大學廣告學系碩士論文。
榮泰生(2001)。《網路行銷:電子商務實務篇》。台北市:五南。
劉江釗(2005)。《部落格之社會網絡與自我呈現初探》,中山大學資訊管理學系研究所碩士論文。
劉晏尚(2004)。《探討企業建立網際網路對顧客關係影響之研究-以服務業為例》,中原大學國際貿易學系碩士論文。
蕭應麟(2000)。〈關係行銷-未來的行銷主流〉,《世界經理文摘》, 52: 124-131。
藝力協(2003)。《Blog:部落格線上出版、網路日誌實作》。台北:上奇科技。
英文部分
Alexandra D. (2006). A new marketing medium. Customer Relationship Management, 10 (1), 32-36.
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Applebaum, M. (2004, Nov. 8), Blah Blah Blah ... Blogs! Brandweek, 45(40), 38.
Barnes,J.G. (1994). The Issue of Establishing Relationships With Customers in Service Companies:When Are Relationships Feasible and What Form Should They Take? Working paper. Memorial University of Newfoundland.
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Hennig-Thurau, T., K.P. Gwinner, & D.D. Gremler(2002). Understanding Relationship Marketing Outcomes. Journal of Service Research, 4(3), 230-247.
Ivana, A., Chan K. M., & Handford, D. (2003). Relationship marketing: Customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector. The International Journal of Bank Marketing, 347-358.
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Kolter, P. & Philip, E. (2000), Marketing Management: Planning, Implementation, and Control(10th ed.). NJ: Prentice Hall.
Kolter, P. (1999). Marketing management analysis, planning, implementation and control (9 th ed.). NJ: Prentice Hall.
Krishnamurthy, S. (2002). The Multidimensionality of Blog Conversations:The Virtual Enactment of September 11. In Maastricht , The Netherlands: Internet Research 3.0.
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線上資料
鄭國威(2005年3月15日)。Blog, Research, and Beyond 。上網日期:2006年2月8日,取自http://mail.nhu.edu.tw/~society/e-j/45/45-05.htm
李欣岳(2005年7月1日)。〈部落格來了-席捲企業的Blog Inc. 新勢力〉,《e 天下》,055 期。上網日期:2006年2月24日,取自「天下雜誌知識庫」:http://www.cwk.com.tw/cw/search/login.asp
蔡燿駿(2006 年3 月1 日)。〈部落格情感行銷力發威〉,《天下雜誌》,341。上網日期:2006年2月24日,取自「天下雜誌知識庫」:http://www.cwk.com.tw/cw/search/login.asp
陳麗安(2000年 1 月 3 日)。〈Computer Industry Almanac公佈1999年全球上網人口Top 15國家〉,《網路脈動》。上網日期:2006年2月8日,取自「資策會網站FIND」:http://www.find.org.tw/0105/news/0105_news_disp.aspx?news_id=571&SearchString=
羅皓菱(2004)。〈網路時代的麥哲倫-博客現象分析〉,《文化研究》。上網日期2005年1月11日。取自http://www.culstudies.com/rendanews/displaynews.asp?id=2959
方興東、劉雙桂(2004)。〈博客(blog)平臺的特色和商業前景分析〉。《南華社會所期刊》,36。取自http://mail.nhu.edu.tw/~society/e-j/36/36-11.htm
Corporate Fact Sheet. (n.d.). Retrieved April, 4, 2006 from http://www.forrester.com/FactSheet
描述 碩士
國立政治大學
廣告研究所
93452008
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0934520081
資料類型 thesis
dc.contributor.advisor 祝鳳岡zh_TW
dc.contributor.author (Authors) 蔡沛成zh_TW
dc.contributor.author (Authors) Tsai, Pei-Chenen_US
dc.creator (作者) 蔡沛成zh_TW
dc.creator (作者) Tsai, Pei-Chenen_US
dc.date (日期) 2006en_US
dc.date.accessioned 11-Sep-2009 16:14:22 (UTC+8)-
dc.date.available 11-Sep-2009 16:14:22 (UTC+8)-
dc.date.issued (上傳時間) 11-Sep-2009 16:14:22 (UTC+8)-
dc.identifier (Other Identifiers) G0934520081en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/29754-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 廣告研究所zh_TW
dc.description (描述) 93452008zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) 本研究之研究目的在於瞭解目前部落格行銷的特性與人口統計變項及代言人偏好間的關聯性,並研究部落格行銷特性與顧客關係導向的顧客關係利益與顧客關係品質間的相關性,驗證結論部落格行銷特性在【小s性感媽咪日記】是否能得到實證上支持與部落格行銷人口統計變項及代言人偏好的相關調查。本研究對經營行銷部落格提出以下三點建議:一、繼續使用、永續經營。二、設法增加訂閱人數。三、建立使用者資料庫。zh_TW
dc.description.abstract (摘要) The absence of the empirical study of the importance and the correlation of blog marketing and the customer relationship aroused the practice of the research.
     Blog marketing attributes: abundant information, customized content, interaction and user friendly surface affect the scales of the customer relationship benefits and qualities profoundly.
     Managing to take the full advantages of the blog marketing, manager should use and update the blog constantly, trying to make the subscriber as mush as possible and finally end up with the set up of the user database, keep tracking of the blogger.
en_US
dc.description.tableofcontents 第一章 緖論........................................................................................................... 1
     第一節 研究動機....................................................................................................... 1
     第二節 研究目的....................................................................................................... 2第三節 研究流程....................................................................................................... 4第二章 文獻探討................................................................................................. 5
     第一節 部落格的定義............................................................................................... 5
     第二節 部落格的基本特性....................................................................................... 6
     第三節 部落格的發展............................................................................................... 8
     第四節 部落格行銷................................................................................................. 10
     第五節 關係行銷..................................................................................................... 16
     第六節 小結............................................................................................................. 23
     第参章 研究方法.................................................................................................. 24
     第一節 研究對象..................................................................................................... 24
     第二節 研究概念架構與研究問題......................................................................... 24
     第三節 研究變數與操作性定義............................................................................. 26
     第四節 研究假設..................................................................................................... 32
     第五節 問卷調查與設計......................................................................................... 32
     第六節 資料分析與統計方法................................................................................. 33
     第肆章 研究結果.................................................................................................. 34
     第一節 樣本基本資料分析.................................................................................. 34
     第二節 問卷之信度與效度分析.......................................................................... 36
     第三節 獨立樣本的平均數之假設檢定.............................................................. 41
     第四節 變異數分析.............................................................................................. 47
     第五節 部落格特性及顧客關係利益與品質之多元迴歸分析.......................... 52
     第伍章 研究結論與建議.................................................................................... 57
     第一節 研究結論.................................................................................................. 57
     第二節 研究限制.................................................................................................. 59
     第三節 部落格行銷經營之建議.......................................................................... 60
     第四節 後續研究建議.......................................................................................... 61
     参考書目.................................................................................................................. 62
     附錄1:繁體中文版問卷................................................................................... 68
     附錄2:簡體中文版問卷................................................................................... 72
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0934520081en_US
dc.subject (關鍵詞) 部落格zh_TW
dc.subject (關鍵詞) 關係行銷zh_TW
dc.subject (關鍵詞) 網路行銷zh_TW
dc.subject (關鍵詞) blogen_US
dc.subject (關鍵詞) relationship marketingen_US
dc.subject (關鍵詞) internet marketingen_US
dc.title (題名) 部落格行銷與顧客關係之研究zh_TW
dc.title (題名) A Study of Blog Marketing and Customer Relationshipen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部分zh_TW
dc.relation.reference (參考文獻) 方之光(2001)。〈網路行銷之特性與限制〉,「漁產品品牌與網路行銷研討會」,農委會。zh_TW
dc.relation.reference (參考文獻) 方世榮(1995)。《行銷管理學》。台北:東華。zh_TW
dc.relation.reference (參考文獻) 王志平(2002)。《網路行銷導論》。台北:全華。zh_TW
dc.relation.reference (參考文獻) 史博言Brian Spengler(1999年11月),〈1999年度台灣業者之顧客關係管理運作現狀調查報告〉。《電子化企業經理人報告》,3: 9-15。zh_TW
dc.relation.reference (參考文獻) 李大有(1997)。《關係行銷策略規劃—商業銀行個案分析》,政治大學企業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 李文威(2006年3月)。〈連結即思想,思想即連結〉。《誠品好讀》,63: 42-45。zh_TW
dc.relation.reference (參考文獻) 周立軒(2005)。《網誌的使用者與使用行為之研究》,元智大學資訊傳播學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 林俊毅(1997年2月)。〈網路行銷的現況與迷思〉。《0與1 BYTE雜誌》,263: 24-32。zh_TW
dc.relation.reference (參考文獻) 洪順慶(1995年12月21日)。〈一對一獲取顧客終生價值〉,《工商時報》,第33版。zh_TW
dc.relation.reference (參考文獻) 袁瑜卿(2002)。《關係結合類型對關係品質之影響-探討產品涉入之干擾效果》。國立雲林科技大學企業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 郭瓊隆(1998)。《整合行銷傳播規劃在網路行銷上應用-以台灣電子商店為例》,輔仁大學大眾傳播學研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 黃國禎(2005)。《初探BLOG在企業內部溝通的可行性》,政治大學廣告學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 榮泰生(2001)。《網路行銷:電子商務實務篇》。台北市:五南。zh_TW
dc.relation.reference (參考文獻) 劉江釗(2005)。《部落格之社會網絡與自我呈現初探》,中山大學資訊管理學系研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 劉晏尚(2004)。《探討企業建立網際網路對顧客關係影響之研究-以服務業為例》,中原大學國際貿易學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 蕭應麟(2000)。〈關係行銷-未來的行銷主流〉,《世界經理文摘》, 52: 124-131。zh_TW
dc.relation.reference (參考文獻) 藝力協(2003)。《Blog:部落格線上出版、網路日誌實作》。台北:上奇科技。zh_TW
dc.relation.reference (參考文獻) 英文部分zh_TW
dc.relation.reference (參考文獻) Alexandra D. (2006). A new marketing medium. Customer Relationship Management, 10 (1), 32-36.zh_TW
dc.relation.reference (參考文獻) Anderson E. W., Fornell, C. & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.zh_TW
dc.relation.reference (參考文獻) Anderson, E. W., & Sullivan, M. W. (1993).The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2) , 125-143.zh_TW
dc.relation.reference (參考文獻) Applebaum, M. (2004, Nov. 8), Blah Blah Blah ... Blogs! Brandweek, 45(40), 38.zh_TW
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