1. NCCU Academic Hub
  2. 學術產出
  3. College of Commerce
  4. Theses
  5. Item

學術產出-Theses

Article View/Open

Publication Export

Google ScholarTM

政大圖書館

Citation Infomation

  • No doi shows Citation Infomation
題名 中外企業推動管理變革差異之研究:以飛利浦與光寶引進六標準差制度為例
The Empirical Studies in Domestic and Foreign Enterprises in Triggering Organization Change
作者 曾裕源
Tseng, Yu Yuan
貢獻者 王秉鈞<br>賴士葆
Wang, B.J.<br>Lai, S.B.
曾裕源
Tseng, Yu Yuan
關鍵詞 六標準差
組織變革
學習型組織
全面品質管理
Six Sigma
Organization Change
Learning Organization
Total Quality Management
日期 2006
上傳時間 11-Sep-2009 16:40:55 (UTC+8)
摘要 成功的企業要有能力隨時依經營環境的變遷，來調整公司的經營方針和策略，才不會因時代進步而面臨被淘汰的危機。企業面臨的競爭壓力也是與日俱增，現在企業面臨的，是全世界的挑戰，仍一味採用過去的思考模式經營，可能會因為進步緩慢而難以因應快速變遷的市場。企業領導人應環境變遷導引組織內變革應用到企業內各個單位，每次的改變必須有一定的學理或實務作參考依據，才不會失去了前進的方向，因為錯誤的改變可能會引導企業走向結束營業的危機。
     
     本研究針對6 Sigma理論基礎先行探討，了解其活動之特性；而對推動的領導者風格及相關管理工具運用，除深入研究運作的理論基礎外，也檢討以策略為基礎組織規劃推論，以為完整企業成功變革之理論基礎與最佳實務之參考。
     
     針對在學術文獻回顧中發現的可議論點，本研究也由中外企業個案公司全球策略執行時提出延伸或不同的看法，從個案研究歸納出以六標準差成功變革企業成功經驗，以增進學術論文論點的完整性及實證性。
     
     最後，以六標準差策略活動的推動對組織帶來最大化的效益，做為後續學術研究者，或任何企業追求最佳標竿實務的參考。
Great emphasis is placed upon the complexity and turbulence of the business contexts within today’s managers need to manage changes and align their corporate strategy and policy deployment in a bid for sustainable future. The challenge of global competition, increasingly in its very velocity, paves the way in which any of the businesses must transcend the preconceived legacy system where the change occurs. Visionary leaders usually trigger each change management initiative throughout their hierarchical organization reforms by which applicable management foundations or practices are adapted to new situations. It prevents any business, only through systematically structured change management, from bogging down into the unrecoverable crisis situation, but rather realize their systematically determined patterns of business growth or faster adaptation.
     
     This research explores the framework wherein Six Sigma theories and practices are set on the foundation around which the relevant management philosophy and tools are discussed. It is deemed as the most critical factor in which top management leaderships are heavily related to the business performance result and the extent of business excellence achievement.
     
     Built upon the debatable issues of management theorems in the literature review, a number of business propositions are made from which we conclude both the foreign and domestic case companies in this research, in anticipation for constructing a best-fit organization change by virtue of Six Sigma way in a more comprehensive and empirical approach.
     
     Last but not the least, the benefits result from Six Sigma management execution are presented in the concluding chapter, by which it will set the examples of the best practices for followers and practitioners in pursuit for Six Sigma philosophy.
參考文獻 1. Argyris, C and Schon, D (1978) Organization Learning: A Theory of Action Perspective, Reading, Mass: Addison-Wesley.
2. Almaraz, J.,“Quality management and the process of change,”Journal of Organizational Change Management,Vol.7 No.2,pp.6-14,1994
3. Alexander, M.,“Six Sigma Book Review”Technometrics ,Vol.43 ,p.370,Aug 2001
30. Anonymous, “The fundamentals of Six Sigma”, Quality Progress, Vol. 31 No. 6, June,pp. 36-7,(1998a)
4. Anonymous,“What have been the results of Six Sigma?”, Quality Progress, Vol. 31 No. 6,June, p. 39. (1998b)
5. Andres, Sousa-Poza; Halvard, N., and Henry, W.,“A cross-cultural study of the differing effects of corporate culture on TQM in three countries” International Journal of Quality &Reliability
6. Barrow, J.W. (1993), ""Does total quality management equal organizational learning?``, Quality Progress, July, pp. 39-43.
7. Burgoyne, J. and Pedler, M. (1994), ""Learning companies; their significance and characteristics``, Readings from The Learning Company Conference.
8. Byrd, R.E. (1987), “Corporate leadership skills: a new synthesis”, Organizational Dynamics, Summer, pp. 34-43.
9. Benchmarking: Leveraging “Best Practice Strategies.” International Benchmarking Clearinghouse, A White Paper for Senior Management, based on the internationally acclaimed 1995 study: Organizing & Managing Benchmarking.
10. Deming, W.E. (1982), Out of the Crisis, MIT, Cambridge, MA.
11. Dumaine, B. (1994), ""Mr learning organization``, Fortune, 17 October, pp. 147-57.
12. Evans, J. and Lindsay, W. (1999), The Management and Control of Quality, 4th Ed., West Publishing Company, St Paul, MN.
13. Flood, R. (1993), Beyond TQM, John Wiley & Sons, London, pp. 144-86.
14. Ford, W. (1991), The Learning Enterprise: Integrating Total Quality Management and Workplace Reform and Renewal, Proceedings of the TQMI Conference, Sydney, pp. 59-62.
15. Garvin, D.A. (1988), Managing Quality: The Strategic and Competitive Edge, The Free Press, New York, NY.
16. Garvin, D.A. (1991), ""How the Baldrige Award really works``, Harvard Business Review, Vol. 69 No. 6, pp.80-93.
17. Garvin D.A. (1993), ""Building a learning organization``, Harvard Business Review, July-August, pp. 78-91.
18. Grant, R.M., Shani, R. and Krishnan, R. (1994), ""TQM`s challenge to management practice``, Sloan Management Review, Winter, Vol. 35 No. 2, pp. 25-35.
19. Government Manager’s Guide for Undertaking Customer Satisfaction Surveys. Logistics Management Institute, July 1996.
20. Group Reward and Recognition. Logistics Management Institute, August 1997.
21. Gratton, M. "Leadership in the Learning Organization." New Directions for Community Colleges 21, no. 4 (Winter 1993): 93-103. (ERIC No. EJ 479 918)
22. Honey, P. and Mumford, A. (1991), A Manual of Learning Styles, Honey, London.
23. Hammond, V., and Wille, E. "The Learning Organization." In Gower Handbook of Training and Development, 2d ed., edited by J. Prior. Brookfield, VT: Gower, 1994.
24. Jacobs, R. L. "Impressions about the Learning Organization." Human Resource Development Quarterly 6, no. 2 (Summer 1995): 119-122.
25. James C. Collins Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies, 1st ed, Harper Business,1994
26. Jones and Hendry, C (1992), The Learning Organization: A Review of Literature and Practice, Human Resource Development Partnership.
27. Kanter, R. M. (1990), When Giants Learn to Dance, London: Unwin Hyman.
28. Karpin, D. (1995), Enterprising Nation, Report of the Industry Taskforce on Leadership and Management Skills, April, Australian Government Publishing Service, Canberra.
29. Lesem, R. (1991), Total Quality Learning, Building a Learning Organization, Oxford: Basil Blackwell.
30. Locke, E. and Jain, V. (1995), ""Organizational learning and continuous improvement``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 45-68.
31. Luthans, F., Rubach, M. and Marsnik, P. (1995), ""Going beyond total quality: the characteristics, techniques and measures of learning organizations``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 24-44.
32. Marquardt, M. and Reynolds, A. (1994), The Global Learning Organization, Irwin Professional Publishing, New York, NY.
33. Mumford, A. (1991), ""Industrial and organizational learning``, Industrial and Commercial Training, Vol. 23 No. 6.
34. Murrell, P. H., and Walsh, J. P. "Leadership Development at Federal Express Corporation." Human Resource Development Quarterly 4, no. 3 (Fall 1993): 295-302. (ERIC No. EJ 473 917)
35. Nonaka, I. (1991), ""The knowledge-creating company``, Harvard Business Review, November-December, pp. 96-104.
36. Paul Arveson, 1998, The Balanced Scorecard Institute
37. Pedler, M, Boydell, T and Burgoyne, J (1988), Learning Company Project, Scheffield: Manpower Services Commission.
38. Rylatt, A. (1994), Learning Unlimited: Practical Strategies and Techniques for Transforming Learning in the Workplace, Business and Professional Publishing, Sydney.
39. Rummler, G.A. and Brache, A.P. (1995), Improving Performance: How to Manage the White Space on the Organization Chart, 2nd edition, Jossey-Bass Publishers, San Francisco, CA.
40. Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.
41. Robert S. Kaplan and David P. Norton, Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, January-February 1996.
42. Senge, P. The Fifth Discipline. New York: Doubleday, 1990.
43. Senge, P.M. (1990), The Fifth Discipline: Heart and Practice of the Learning Organisation, Doubleday, New York, NY.
44. Senge, P.M. (1992a), ""Building learning organizations``, Journal of Quality and Participation, Vol. 15 No. 2, March, pp. 30-8.
45. Senge, P.M. (1992b), The Fifth Discipline: The Art and Practice of the Learning Organization, Random House, Australia.
46. Shiba, S. and Graham, A. (1993), ""Total quality management as a learning system``, The Center for Quality Management Journal, Vol. 2 No. 1, Winter, Cambridge, MA, pp. 48-54.
47. Sitkin, S., Sutcliffe, K. and Schroeder, R. (1994), ""Distinguishing control from learning in total quality management: a contingency perspective``, Academy of Management Review, Vol. 19 No. 3, pp. 537-64.
48. Stacey, R. (1993), ""Strategy as order emerging from chaos``, Long Range Planning, Vol. 26 No. 1, pp. 10-17.
49. Stata, R. (1989), Organizational Learning - The Key to Management Innovation, Sloan Sustainable Development, McGraw-Hill, London.
50. Swieringa, J. and Wierdsma, A. (1992), Becoming a Learning Organization: Beyond the Learning Curve, Addison-Wesley, Wokingham.
51. Solomon, C. M. "HR Facilitates the Learning Organization Concept." Personnel Journal 73, no. 11 (November 1994): 56-66.
52. Terziovski, M. (1998), Demystifying the Quality Confusion: Empirical Evidence and Lessons Learned, Consensus Books, Standards Australia, Sydney.
53. Terziovski, M., Samson, D. and Dow, D. (1997), ""The business value of quality management systems certification: evidence from Australia and New Zealand, Journal of Operations Management, Vol. 15 No. 1, pp. 1-18.
54. Venkatraman, N. and Ramanujam, V. (1986), ""Measurement of business performance in strategy research: a comparison of approaches``, Academy of Management Review, Vol. 11 No. 4, pp. 801-14.
55. Watkins, K. and Golembiewski, R. (1995), ""Rethinking organizational development for the learning organization``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 86-101.
56. Watkins, K. E., and Marsick, V. J. Sculpting the Learning Organization. San Francisco: Jossey-Bass, 1993.
57. Yin, R.K. (1989). Case study research: Design and methods Revised Edition). London: Sage [H62.Y56 ,ISBN 0-8039-3471-8(pbk)]
58. Yin, R.K. (1994). Case study research: Design and methods(2nd Edition). Beverly Hills, CA: Sage [H62.Yin HLRBR ,ISBN 0-8039-5662-2
中文資料
59. 光寶公司內部訓練資料,公開資訊, 1970~2007
60. 飛利浦台灣品質月刊, 內部訓練資料, 1980~2004
61. 許朝欽，「組織文化領導行為與員工工作態度間關係之實證研究-台灣某一商業銀行之個案研究」，朝陽大學工業工程與管理系碩士論文，2001
62. 鐘志明，「業文化、員工工作價值觀及組織承諾之關聯性研究－以台灣地區主要集團企業為例」，長榮管理學院經營管理研究所碩士論文，2001。
63. 陳延越，「國內企業推行6-Sigma品質管理系統之研究，元智大學工業工程與管理學系碩士論文」，2002。
64. 夏沛石，「企業導入6 Sigma的做法對績效之影響. 大同大學事業經營學系碩士論文」，2006
描述 碩士
國立政治大學
企業管理研究所
89355037
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0089355037
資料類型 thesis
dc.contributor.advisor 王秉鈞<br>賴士葆zh_TW
dc.contributor.advisor Wang, B.J.<br>Lai, S.B.en_US
dc.contributor.author (Authors) 曾裕源zh_TW
dc.contributor.author (Authors) Tseng, Yu Yuanen_US
dc.creator (作者) 曾裕源zh_TW
dc.creator (作者) Tseng, Yu Yuanen_US
dc.date (日期) 2006en_US
dc.date.accessioned 11-Sep-2009 16:40:55 (UTC+8)-
dc.date.available 11-Sep-2009 16:40:55 (UTC+8)-
dc.date.issued (上傳時間) 11-Sep-2009 16:40:55 (UTC+8)-
dc.identifier (Other Identifiers) G0089355037en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/29822-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 89355037zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) 成功的企業要有能力隨時依經營環境的變遷，來調整公司的經營方針和策略，才不會因時代進步而面臨被淘汰的危機。企業面臨的競爭壓力也是與日俱增，現在企業面臨的，是全世界的挑戰，仍一味採用過去的思考模式經營，可能會因為進步緩慢而難以因應快速變遷的市場。企業領導人應環境變遷導引組織內變革應用到企業內各個單位，每次的改變必須有一定的學理或實務作參考依據，才不會失去了前進的方向，因為錯誤的改變可能會引導企業走向結束營業的危機。
     
     本研究針對6 Sigma理論基礎先行探討，了解其活動之特性；而對推動的領導者風格及相關管理工具運用，除深入研究運作的理論基礎外，也檢討以策略為基礎組織規劃推論，以為完整企業成功變革之理論基礎與最佳實務之參考。
     
     針對在學術文獻回顧中發現的可議論點，本研究也由中外企業個案公司全球策略執行時提出延伸或不同的看法，從個案研究歸納出以六標準差成功變革企業成功經驗，以增進學術論文論點的完整性及實證性。
     
     最後，以六標準差策略活動的推動對組織帶來最大化的效益，做為後續學術研究者，或任何企業追求最佳標竿實務的參考。		zh_TW
dc.description.abstract (摘要) Great emphasis is placed upon the complexity and turbulence of the business contexts within today’s managers need to manage changes and align their corporate strategy and policy deployment in a bid for sustainable future. The challenge of global competition, increasingly in its very velocity, paves the way in which any of the businesses must transcend the preconceived legacy system where the change occurs. Visionary leaders usually trigger each change management initiative throughout their hierarchical organization reforms by which applicable management foundations or practices are adapted to new situations. It prevents any business, only through systematically structured change management, from bogging down into the unrecoverable crisis situation, but rather realize their systematically determined patterns of business growth or faster adaptation.
     
     This research explores the framework wherein Six Sigma theories and practices are set on the foundation around which the relevant management philosophy and tools are discussed. It is deemed as the most critical factor in which top management leaderships are heavily related to the business performance result and the extent of business excellence achievement.
     
     Built upon the debatable issues of management theorems in the literature review, a number of business propositions are made from which we conclude both the foreign and domestic case companies in this research, in anticipation for constructing a best-fit organization change by virtue of Six Sigma way in a more comprehensive and empirical approach.
     
     Last but not the least, the benefits result from Six Sigma management execution are presented in the concluding chapter, by which it will set the examples of the best practices for followers and practitioners in pursuit for Six Sigma philosophy.		en_US
dc.description.tableofcontents 1. Introduction………………………………………………….…………….. 1
     1.1 Motivation and Background…………………………………………….. 1
     1.2 Problem Description……………………………………………………. 2
     1.3 Research Objectives…………….……………………………………….. 3
     1.4 Research Flow …………………………………………………………... 4
     
     2. Literature Review……….…………………….…………………………… 6
     2.1 Change Management ..………………………………………………….. 6
     Summary of Change Management ….………………………………….. 9
     2.2 Six Sigma ……………………………………………………………….. 9
     Summary of Six Sigma …….…………………………………………… 12
     2.3 Total Quality Management ..…………………………………………… 13
     2.3.1 Paradigm Shift by Total Quality Management …………………... 13
     2.3.2 Malcolm Baldrige Award in reaching Business Excellence ……... 14
     Summary of Total Quality Management ………………………………. 16
     2.4 The Balance Scorecard …………………………………………………. 16
     2.4.1 Overview Balanced Scorecard……………………………………. 17
     2.4.2 Creating the Balanced Scorecard Model ………………………… 17
     2.4.3 Cascading the Scorecard …………………………………………. 18
     2.4.4 Making the Scorecard Useful …………………………………….. 18
     Summary of Balanced Scorecard ………………………………………. 19
     2.5 The Learning Organization …………………………….………………. 20
     Summary of Learning Organization …………………………………… 20
     2.6 Summary of Literature Review ..………………………………………. 21
     
     3. Methodology ………………………………..…………………………….. 23
     3.1 Why Case Study in the Research ……………………………………… 23
     3.2 Research Design ……………………………………………………….. 24
     3.2.1 Qualitative Data Collection and Method ………………………… 24
     3.3 Research Methods ………………………………………………………. 26
     3.3.1 Research Modeling Construction …………………………………. 26
     3.3.2 Research Methodology – Case Study ……………………………. 26
     3.3.3 Empirical Modeling Construction ………………………………... 27
     3.4 Research Constraints …………………………………………………… 31
     
     
     4. Case Study Analysis …………..…………………………………………… 32
     4.1 The Foreign Company Profile – Philips .……………………………….. 32
     4.1.1 The Philips Way ……………………………………………......... 34
     4.1.2 Why Philips Business Excellence ……………………………..…. 37
     4.1.3 The BEST Framework: continued with PDCA cycle …….……… 38
     4.1.4 Knowledge Management ………….……………………………… 39
     4.1.5 The Results Achieved ………………….…………………………. 40
     4.2 Research Propositions Constructing ……………………………………. 41
     4.2.1 Case Analysis ……..……………………………………………… 41
     4.3 The Local Company Profile – LiteOn …………………………………... 54
     4.3.1 The Background for Six Sigma …………………………………… 56
     4.3.2 The Six Sigma Program Launch …………………………………. 58
     4.4 Concluding Comments by Case Study ………………………………… 61
     4.4.1 Findings from Comparison of Cases ……………………………... 62
     4.4.2 A Comparison of Six Sigma Introduction – Philips vs. LiteOn …. 62
     4.5 Conclusion …………………………………………………………..….. 63
     
     5. Conclusion and Recommendations……………………………………….. 67
     5.1 Conclusions …………………………………………………………….. 67
     5.1.1 The Case Analysis Findings ……………………………………… 67
     5.2 Limitations ……………………………………………..…………….… 70
     5.3 Further Research Recommendations ………………………………….… 70
     
     REFERENCES……………………………………………………………….. 71
     
     APPENDIX A:
     Interviews with enablers of Philips BEST program …………..…………….. 75
     APPENDIX B:
     “BEST” model based on PDCA cycle………………………………………… 89		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0089355037en_US
dc.subject (關鍵詞) 六標準差zh_TW
dc.subject (關鍵詞) 組織變革zh_TW
dc.subject (關鍵詞) 學習型組織zh_TW
dc.subject (關鍵詞) 全面品質管理zh_TW
dc.subject (關鍵詞) Six Sigmaen_US
dc.subject (關鍵詞) Organization Changeen_US
dc.subject (關鍵詞) Learning Organizationen_US
dc.subject (關鍵詞) Total Quality Managementen_US
dc.title (題名) 中外企業推動管理變革差異之研究:以飛利浦與光寶引進六標準差制度為例zh_TW
dc.title (題名) The Empirical Studies in Domestic and Foreign Enterprises in Triggering Organization Changeen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1. Argyris, C and Schon, D (1978) Organization Learning: A Theory of Action Perspective, Reading, Mass: Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) 2. Almaraz, J.,“Quality management and the process of change,”Journal of Organizational Change Management,Vol.7 No.2,pp.6-14,1994zh_TW
dc.relation.reference (參考文獻) 3. Alexander, M.,“Six Sigma Book Review”Technometrics ,Vol.43 ,p.370,Aug 2001zh_TW
dc.relation.reference (參考文獻) 30. Anonymous, “The fundamentals of Six Sigma”, Quality Progress, Vol. 31 No. 6, June,pp. 36-7,(1998a)zh_TW
dc.relation.reference (參考文獻) 4. Anonymous,“What have been the results of Six Sigma?”, Quality Progress, Vol. 31 No. 6,June, p. 39. (1998b)zh_TW
dc.relation.reference (參考文獻) 5. Andres, Sousa-Poza; Halvard, N., and Henry, W.,“A cross-cultural study of the differing effects of corporate culture on TQM in three countries” International Journal of Quality &Reliabilityzh_TW
dc.relation.reference (參考文獻) 6. Barrow, J.W. (1993), ""Does total quality management equal organizational learning?``, Quality Progress, July, pp. 39-43.zh_TW
dc.relation.reference (參考文獻) 7. Burgoyne, J. and Pedler, M. (1994), ""Learning companies; their significance and characteristics``, Readings from The Learning Company Conference.zh_TW
dc.relation.reference (參考文獻) 8. Byrd, R.E. (1987), “Corporate leadership skills: a new synthesis”, Organizational Dynamics, Summer, pp. 34-43.zh_TW
dc.relation.reference (參考文獻) 9. Benchmarking: Leveraging “Best Practice Strategies.” International Benchmarking Clearinghouse, A White Paper for Senior Management, based on the internationally acclaimed 1995 study: Organizing & Managing Benchmarking.zh_TW
dc.relation.reference (參考文獻) 10. Deming, W.E. (1982), Out of the Crisis, MIT, Cambridge, MA.zh_TW
dc.relation.reference (參考文獻) 11. Dumaine, B. (1994), ""Mr learning organization``, Fortune, 17 October, pp. 147-57.zh_TW
dc.relation.reference (參考文獻) 12. Evans, J. and Lindsay, W. (1999), The Management and Control of Quality, 4th Ed., West Publishing Company, St Paul, MN.zh_TW
dc.relation.reference (參考文獻) 13. Flood, R. (1993), Beyond TQM, John Wiley & Sons, London, pp. 144-86.zh_TW
dc.relation.reference (參考文獻) 14. Ford, W. (1991), The Learning Enterprise: Integrating Total Quality Management and Workplace Reform and Renewal, Proceedings of the TQMI Conference, Sydney, pp. 59-62.zh_TW
dc.relation.reference (參考文獻) 15. Garvin, D.A. (1988), Managing Quality: The Strategic and Competitive Edge, The Free Press, New York, NY.zh_TW
dc.relation.reference (參考文獻) 16. Garvin, D.A. (1991), ""How the Baldrige Award really works``, Harvard Business Review, Vol. 69 No. 6, pp.80-93.zh_TW
dc.relation.reference (參考文獻) 17. Garvin D.A. (1993), ""Building a learning organization``, Harvard Business Review, July-August, pp. 78-91.zh_TW
dc.relation.reference (參考文獻) 18. Grant, R.M., Shani, R. and Krishnan, R. (1994), ""TQM`s challenge to management practice``, Sloan Management Review, Winter, Vol. 35 No. 2, pp. 25-35.zh_TW
dc.relation.reference (參考文獻) 19. Government Manager’s Guide for Undertaking Customer Satisfaction Surveys. Logistics Management Institute, July 1996.zh_TW
dc.relation.reference (參考文獻) 20. Group Reward and Recognition. Logistics Management Institute, August 1997.zh_TW
dc.relation.reference (參考文獻) 21. Gratton, M. "Leadership in the Learning Organization." New Directions for Community Colleges 21, no. 4 (Winter 1993): 93-103. (ERIC No. EJ 479 918)zh_TW
dc.relation.reference (參考文獻) 22. Honey, P. and Mumford, A. (1991), A Manual of Learning Styles, Honey, London.zh_TW
dc.relation.reference (參考文獻) 23. Hammond, V., and Wille, E. "The Learning Organization." In Gower Handbook of Training and Development, 2d ed., edited by J. Prior. Brookfield, VT: Gower, 1994.zh_TW
dc.relation.reference (參考文獻) 24. Jacobs, R. L. "Impressions about the Learning Organization." Human Resource Development Quarterly 6, no. 2 (Summer 1995): 119-122.zh_TW
dc.relation.reference (參考文獻) 25. James C. Collins Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies, 1st ed, Harper Business,1994zh_TW
dc.relation.reference (參考文獻) 26. Jones and Hendry, C (1992), The Learning Organization: A Review of Literature and Practice, Human Resource Development Partnership.zh_TW
dc.relation.reference (參考文獻) 27. Kanter, R. M. (1990), When Giants Learn to Dance, London: Unwin Hyman.zh_TW
dc.relation.reference (參考文獻) 28. Karpin, D. (1995), Enterprising Nation, Report of the Industry Taskforce on Leadership and Management Skills, April, Australian Government Publishing Service, Canberra.zh_TW
dc.relation.reference (參考文獻) 29. Lesem, R. (1991), Total Quality Learning, Building a Learning Organization, Oxford: Basil Blackwell.zh_TW
dc.relation.reference (參考文獻) 30. Locke, E. and Jain, V. (1995), ""Organizational learning and continuous improvement``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 45-68.zh_TW
dc.relation.reference (參考文獻) 31. Luthans, F., Rubach, M. and Marsnik, P. (1995), ""Going beyond total quality: the characteristics, techniques and measures of learning organizations``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 24-44.zh_TW
dc.relation.reference (參考文獻) 32. Marquardt, M. and Reynolds, A. (1994), The Global Learning Organization, Irwin Professional Publishing, New York, NY.zh_TW
dc.relation.reference (參考文獻) 33. Mumford, A. (1991), ""Industrial and organizational learning``, Industrial and Commercial Training, Vol. 23 No. 6.zh_TW
dc.relation.reference (參考文獻) 34. Murrell, P. H., and Walsh, J. P. "Leadership Development at Federal Express Corporation." Human Resource Development Quarterly 4, no. 3 (Fall 1993): 295-302. (ERIC No. EJ 473 917)zh_TW
dc.relation.reference (參考文獻) 35. Nonaka, I. (1991), ""The knowledge-creating company``, Harvard Business Review, November-December, pp. 96-104.zh_TW
dc.relation.reference (參考文獻) 36. Paul Arveson, 1998, The Balanced Scorecard Institutezh_TW
dc.relation.reference (參考文獻) 37. Pedler, M, Boydell, T and Burgoyne, J (1988), Learning Company Project, Scheffield: Manpower Services Commission.zh_TW
dc.relation.reference (參考文獻) 38. Rylatt, A. (1994), Learning Unlimited: Practical Strategies and Techniques for Transforming Learning in the Workplace, Business and Professional Publishing, Sydney.zh_TW
dc.relation.reference (參考文獻) 39. Rummler, G.A. and Brache, A.P. (1995), Improving Performance: How to Manage the White Space on the Organization Chart, 2nd edition, Jossey-Bass Publishers, San Francisco, CA.zh_TW
dc.relation.reference (參考文獻) 40. Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.zh_TW
dc.relation.reference (參考文獻) 41. Robert S. Kaplan and David P. Norton, Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, January-February 1996.zh_TW
dc.relation.reference (參考文獻) 42. Senge, P. The Fifth Discipline. New York: Doubleday, 1990.zh_TW
dc.relation.reference (參考文獻) 43. Senge, P.M. (1990), The Fifth Discipline: Heart and Practice of the Learning Organisation, Doubleday, New York, NY.zh_TW
dc.relation.reference (參考文獻) 44. Senge, P.M. (1992a), ""Building learning organizations``, Journal of Quality and Participation, Vol. 15 No. 2, March, pp. 30-8.zh_TW
dc.relation.reference (參考文獻) 45. Senge, P.M. (1992b), The Fifth Discipline: The Art and Practice of the Learning Organization, Random House, Australia.zh_TW
dc.relation.reference (參考文獻) 46. Shiba, S. and Graham, A. (1993), ""Total quality management as a learning system``, The Center for Quality Management Journal, Vol. 2 No. 1, Winter, Cambridge, MA, pp. 48-54.zh_TW
dc.relation.reference (參考文獻) 47. Sitkin, S., Sutcliffe, K. and Schroeder, R. (1994), ""Distinguishing control from learning in total quality management: a contingency perspective``, Academy of Management Review, Vol. 19 No. 3, pp. 537-64.zh_TW
dc.relation.reference (參考文獻) 48. Stacey, R. (1993), ""Strategy as order emerging from chaos``, Long Range Planning, Vol. 26 No. 1, pp. 10-17.zh_TW
dc.relation.reference (參考文獻) 49. Stata, R. (1989), Organizational Learning - The Key to Management Innovation, Sloan Sustainable Development, McGraw-Hill, London.zh_TW
dc.relation.reference (參考文獻) 50. Swieringa, J. and Wierdsma, A. (1992), Becoming a Learning Organization: Beyond the Learning Curve, Addison-Wesley, Wokingham.zh_TW
dc.relation.reference (參考文獻) 51. Solomon, C. M. "HR Facilitates the Learning Organization Concept." Personnel Journal 73, no. 11 (November 1994): 56-66.zh_TW
dc.relation.reference (參考文獻) 52. Terziovski, M. (1998), Demystifying the Quality Confusion: Empirical Evidence and Lessons Learned, Consensus Books, Standards Australia, Sydney.zh_TW
dc.relation.reference (參考文獻) 53. Terziovski, M., Samson, D. and Dow, D. (1997), ""The business value of quality management systems certification: evidence from Australia and New Zealand, Journal of Operations Management, Vol. 15 No. 1, pp. 1-18.zh_TW
dc.relation.reference (參考文獻) 54. Venkatraman, N. and Ramanujam, V. (1986), ""Measurement of business performance in strategy research: a comparison of approaches``, Academy of Management Review, Vol. 11 No. 4, pp. 801-14.zh_TW
dc.relation.reference (參考文獻) 55. Watkins, K. and Golembiewski, R. (1995), ""Rethinking organizational development for the learning organization``, International Journal of Organizational Analysis, Vol. 3 No. 1, January, pp. 86-101.zh_TW
dc.relation.reference (參考文獻) 56. Watkins, K. E., and Marsick, V. J. Sculpting the Learning Organization. San Francisco: Jossey-Bass, 1993.zh_TW
dc.relation.reference (參考文獻) 57. Yin, R.K. (1989). Case study research: Design and methods Revised Edition). London: Sage [H62.Y56 ,ISBN 0-8039-3471-8(pbk)]zh_TW
dc.relation.reference (參考文獻) 58. Yin, R.K. (1994). Case study research: Design and methods(2nd Edition). Beverly Hills, CA: Sage [H62.Yin HLRBR ,ISBN 0-8039-5662-2zh_TW
dc.relation.reference (參考文獻) 中文資料zh_TW
dc.relation.reference (參考文獻) 59. 光寶公司內部訓練資料,公開資訊, 1970~2007zh_TW
dc.relation.reference (參考文獻) 60. 飛利浦台灣品質月刊, 內部訓練資料, 1980~2004zh_TW
dc.relation.reference (參考文獻) 61. 許朝欽，「組織文化領導行為與員工工作態度間關係之實證研究-台灣某一商業銀行之個案研究」，朝陽大學工業工程與管理系碩士論文，2001zh_TW
dc.relation.reference (參考文獻) 62. 鐘志明，「業文化、員工工作價值觀及組織承諾之關聯性研究－以台灣地區主要集團企業為例」，長榮管理學院經營管理研究所碩士論文，2001。zh_TW
dc.relation.reference (參考文獻) 63. 陳延越，「國內企業推行6-Sigma品質管理系統之研究，元智大學工業工程與管理學系碩士論文」，2002。zh_TW
dc.relation.reference (參考文獻) 64. 夏沛石，「企業導入6 Sigma的做法對績效之影響. 大同大學事業經營學系碩士論文」，2006zh_TW