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題名 貝里斯公共服務之績效評定：評量方法檢測
作者 康栢玲
貢獻者 韓志翔
康栢玲
關鍵詞 貝里斯公共服務之績效評定：評量方法檢測
日期 2005
上傳時間 17-Sep-2009 18:52:50 (UTC+8)
摘要 貝里斯公共服務之績效評定：評量方法檢測
參考文獻 Baird, L. S., Beatty, R.W., and Schneier, C. E. (1982). Performance appraisal sourcebook. Amherst, Mass.: Human Resource Development Press.
Bernardin, H. J. and M. R. Buckley. 1981. Strategies in rater training. Academy of Management Review 6: Pgs. 205-212.
Bernardin, H. J. and Walter C. S. (1977). Effects of rater training and diary keeping on psychometric error in rating. Journal of applied psychology, 62: Pgs. 64 – 69.
Bernardin, H. J., Kane J., Ross S., Spina J., Johnson D. (1995). Performance appraisal design, development and implementation. In: Ferris R. et al: Handbook of Human Resource Management. Cambridge: Blackwell (1995).
Blumberg, H. H. (1972). Communication of interpersonal evaluations. Journal of Personality and Social Psychology, Vol. 23, Pgs. 157-162.
Boice, D.F. and Kleiner, B.H. (1997), Designing effective performance appraisal system, Work Study, Vol. 46, no.6, pp. 197-201.
Borman, W. (1975). Effects of instructions to avoid halo error on reliability and validity of performance evaluation ratings, Journal of Applied Psychology, Vol. 60, Pgs. 556-560.
Borman, W. (1978). Exploring upper limits of reliability and validity in job performance rankings, Journal of Applied Psychology, Vol. 63, Pgs. 135-144.
Bretz, R., G. Melkovich, and W. Read (1992). The current state of performance appraisal research and practice: Concerns, directions and implications, Journal of Management, Vol. 18, no. 2, Pgs. 321-352.
Carroll, S. J. & Schneier, Craig E. (1982). Performance appraisal and review systems: The identification, measurement and development of performance in organizations Pgs. 2 -6, 217 – 246. Glenview, IL: Scott Foresman
Cooper, W. (1981). Ubiquitous Halo, Psychological Bulletin, 90, Pgs. 218-244.
Cummings & Schwab (1973). Performance in organizations: Determinants and Appraisals. Glenview, IL: Scott Foresman.
Day, N. (1989). Performance management year round, Personnel, Vol. 66, no. 8, Pgs. 43-46
Driver, R. S. (1942). Training as a means of improving employee performance rating. Personnel, Vol. 18, Pgs. 364-370.
Feldman, J. M. (1979). Beyond attribution theory: Cognitive process in employee performance evaluations. Journal of Applied Psychology, Vol. 66, Pgs. 127-148.
Ferris. G. R. & Rowland, K. M. (1990). Performance evaluation, goal setting and feebdack, Pgs. 185 -211. Greenwich, Connecticut: Jai Press Inc.
Fisher, C.D. (1989). Self and superior assessment: Unraveling the causes of disagreement, unpublished manuscript, University of Baltimore.
Fisher, C.M. (1994). The difference between appraisal schemes: Variation and acceptability part I, Personnel Review, Vol. 23, no. 8, Pgs. 33-48. Nottingham Trent University, UK, MCB University Press.
Freidson, E. & Rhea, B. (1965). Knowledge and judgment in professional evaluations. Administrative Science Quarterly, Vol. 10, Pgs. 107 – 124.
Gioia, D. A., & Longenecker, C. O. (1994). Delving into the dark side: The politics of executive appraisal. Organizational Dynamics, Vol. 22, Pgs. 47-58.
Ilgen, D. R. & Feldman, J. M. (1983). Performance Appraisal: A process focus research in organizational behaviour, Vol. 5, Pgs. 141 -197.
Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York: John Wiley.
Landy, F., Zedeck, S. & Cleveland, J. 1983. Performance Measurement and Theory, New Jersey: Lawrence Erlbaum Associates.
Latham, G. P. & Wexley, K. N. (1981). Increasing productivity through performance appraisal, Pgs. 104-115 Reading, Mass.: Addison-Wesley.
Latham, G. P., Wexley, K. N., & Pursell, E. D. (1975). Training managers to minimize rating errors on the observation of behavior. Journal of Applied Psychology, Vol. 60, Pgs. 550-555.
Lee, C. (1996). Performance Appraisal, Training, Vol. 33, No. 5, Pgs. 44-59.
Longenecker, C. O. (1989). Truth or consequences: Politics and performance appraisals, Business Horizons. Vol. 32, Pgs. 76-82.
Longenecker, C. O., Sims, H. P., & Gioia, D. A. (1987). Behind the mask: The politics of employee appraisal. Academy of Management Executive, Vol. 1, no. 3Pgs. 183-193.
Mero, N. P., & Motowidlo, S. J. (1995). Effects of rater accountability on the accuracy and the favorability of performance ratings. Journal of Applied Psychology, Vol. 80, Pgs. 517-524.
Nash, M. M. (1984). Managing organizational performance, Vol. 2, Pgs. 1-19. San Francisco: Jossey-Bass Inc.
Nathan, B. R & R. G. Lord (1983), Cognitive categorization and dimensional schemata: A process approach to the study of halo in performance ratings, Journal of Applied Psychology, Vol. 68, no. 1, Pgs. 102-114.
Neck,C. P., Stewart, G. L. & Manz, C. C. (1995). Thought self-leadership as framework for enhancing the performance of appraisers. Journal of Applied Behavioural Science, Vol. 31, no. 3, Pgs. 278 – 302.
Newcomb, T. (1993). An experiment designed to test the validity of a rating technique. Journal of educational psychology, Vol. 22: Pgs. 279 – 288.
Nisbett, R. D. & Wilson, T. D. (1977). The halo effect: Evidence for unconscious alterations of judgments. Journal of Personal and Social Psychology, Vol. 35: Pgs. 250 – 256.
Pulakos, E., N. Schmitt, & C. Ostroff (1986), A warning about the use of a standard deviation within ratees to measure halo, Journal of Applied Psychology, 71, 1, Pgs. 29-32.
Ramsey, R. D. (1998). How to make better employee evaluations. Supervision, Vol. 59, no. 6, Pgs. 5 – 7.
Roberts, G. (1996). A case study in performance appraisal system development: Lessons from a municipal police department. American review of public administration, Vol. 23, no. 3, Pgs. 361 – 385.
Sahi, R.J. (1990). Design effective performance appraisals, Personnel Journal, October, Vol. 3, Pgs. 53-60.
Silverman, D. (1993). Interpreting qualitative data methods for analyzing talk, text and interaction. London: Sage Publications.
Spool, M. D. (1978). Training programs for observers of behaviour: A review personnel psychology, Vol. 31, Pgs. 853 – 888.
Sulsky, L. M., & Day, D. V. (1992). Frame-of-reference training and cognitive categorization: An empirical investigation of rater memory issues. Journal of Applied Psychology, Vol. 77, Pgs. 501-510.
Tessor, A., & Rosen, S. (1975). The reluctance to transmit bad news. In L Berkowitz (Ed.), Advances in experimental social psychology (Vol. 8, Pgs. 193-232). New York: Academic Press.
Thornton, G. C., & Zorich, S. (1980). Training to improve observer accuracy. Journal of Applied Psychology, 65, Pgs. 351-354.
Wilkens, J.D. (1972). Corporate strategy and management by objectives. In B. Taylor and K. Hawkins (Eds.), A Handbook of Strategic Planning.
Williams, R. S. (1998). Performance management: Perspective on Employee Performance. London: International Thomson Business Press.
Winegardner, K. E. (2001). The case study methodology of scholarly research. The Graduate School of America, 2001.
Winston R. B. Jr., & Creamer D. G. (1997). Improving staffing practices in student affairs. San Francisco: Jossey-Bass.
Woehr, D. J., & Huffcutt, A. I. (1994). Rater training for performance appraisal: A quantitative review. Journal of Occupational and Organizational Psychology, Vol. 67, Pgs. 189-205.
Public Service of Belize Handbooks
Performance Appraisal Manual for the Public Service of Belize.
Public Sector Reform Country Case Study
Public Sector Reform: Charting the Way Forward 2000 and Beyond.
Public Service Regulation
Service Commission Regulation
Websites
BELTRADE.
Website: http://www.belizeinvest.org.bz
Central Statistics office of Belize
Website: http://www.cso.gov.bz/
Government of Belize
Website: http://www.belize.gov.bz
World Atlas
Website: http://www.worldatlas.com
描述 碩士
國立政治大學
國際經營管理碩士班(IMBA)
93933040
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093933040
資料類型 thesis
dc.contributor.advisor 韓志翔zh_TW
dc.contributor.author (Authors) 康栢玲zh_TW
dc.creator (作者) 康栢玲zh_TW
dc.date (日期) 2005en_US
dc.date.accessioned 17-Sep-2009 18:52:50 (UTC+8)-
dc.date.available 17-Sep-2009 18:52:50 (UTC+8)-
dc.date.issued (上傳時間) 17-Sep-2009 18:52:50 (UTC+8)-
dc.identifier (Other Identifiers) G0093933040en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/33944-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理碩士班(IMBA)zh_TW
dc.description (描述) 93933040zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要) 貝里斯公共服務之績效評定：評量方法檢測zh_TW
dc.description.tableofcontents TABLE OF CONTENTS


Abstract v

1. Scope of the Thesis 1
1.0 Introduction 1
1.1 Thesis Objective and Research Questons .3
1.2 Thesis Structure……………….………………………4

2. Background………….……………………….........6
2.0 Belize at a Glance………...………………………….6
2.1 Public Service of Belize………..………………….…8
2.2 Public Service of Belize Performance Appraisal System… …………….10

3. Literature Review ………………………………………13
3.0 Introduction………………………………………..13
3.1 Ongoing Performance Evaluation………….………14
3.2 Horns/Halo Effect………………..…………………18
3.3 Leniency/Severity Bias….…..……………………..20
3.4 Appraisal Training………………...………………..24
3.5 Setting Performance Criteria to Organizational Goals………...27

4. Research Methodology………………………………………..32
4.0 Introduction…………………………………….32
4.1 Research Methods…………………….……………………32
4.2 Sample Design………………………………………….34
5. Results………………………………………………….34
5.0 Introduction………………………………………35
5.1 Results……………………………………………………36
6. Conclusion………………….……………………………54
6.0 Concluding Remarks ……………………………………..…54
6.1 Summary of General Findings.…………………………55
6.2 Managerial Implications…………………………….…58
6.3 Limitations………………………………………….….59

Bibliography………………………………………………..vi

Appendix………….………………………………………….xii
1. Letter to Respondents…………………….……….xii
2. Questionnaire……………………………....xiii		zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093933040en_US
dc.subject (關鍵詞) 貝里斯公共服務之績效評定：評量方法檢測zh_TW
dc.title (題名) 貝里斯公共服務之績效評定：評量方法檢測zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Baird, L. S., Beatty, R.W., and Schneier, C. E. (1982). Performance appraisal sourcebook. Amherst, Mass.: Human Resource Development Press.zh_TW
dc.relation.reference (參考文獻) Bernardin, H. J. and M. R. Buckley. 1981. Strategies in rater training. Academy of Management Review 6: Pgs. 205-212.zh_TW
dc.relation.reference (參考文獻) Bernardin, H. J. and Walter C. S. (1977). Effects of rater training and diary keeping on psychometric error in rating. Journal of applied psychology, 62: Pgs. 64 – 69.zh_TW
dc.relation.reference (參考文獻) Bernardin, H. J., Kane J., Ross S., Spina J., Johnson D. (1995). Performance appraisal design, development and implementation. In: Ferris R. et al: Handbook of Human Resource Management. Cambridge: Blackwell (1995).zh_TW
dc.relation.reference (參考文獻) Blumberg, H. H. (1972). Communication of interpersonal evaluations. Journal of Personality and Social Psychology, Vol. 23, Pgs. 157-162.zh_TW
dc.relation.reference (參考文獻) Boice, D.F. and Kleiner, B.H. (1997), Designing effective performance appraisal system, Work Study, Vol. 46, no.6, pp. 197-201.zh_TW
dc.relation.reference (參考文獻) Borman, W. (1975). Effects of instructions to avoid halo error on reliability and validity of performance evaluation ratings, Journal of Applied Psychology, Vol. 60, Pgs. 556-560.zh_TW
dc.relation.reference (參考文獻) Borman, W. (1978). Exploring upper limits of reliability and validity in job performance rankings, Journal of Applied Psychology, Vol. 63, Pgs. 135-144.zh_TW
dc.relation.reference (參考文獻) Bretz, R., G. Melkovich, and W. Read (1992). The current state of performance appraisal research and practice: Concerns, directions and implications, Journal of Management, Vol. 18, no. 2, Pgs. 321-352.zh_TW
dc.relation.reference (參考文獻) Carroll, S. J. & Schneier, Craig E. (1982). Performance appraisal and review systems: The identification, measurement and development of performance in organizations Pgs. 2 -6, 217 – 246. Glenview, IL: Scott Foresmanzh_TW
dc.relation.reference (參考文獻) Cooper, W. (1981). Ubiquitous Halo, Psychological Bulletin, 90, Pgs. 218-244.zh_TW
dc.relation.reference (參考文獻) Cummings & Schwab (1973). Performance in organizations: Determinants and Appraisals. Glenview, IL: Scott Foresman.zh_TW
dc.relation.reference (參考文獻) Day, N. (1989). Performance management year round, Personnel, Vol. 66, no. 8, Pgs. 43-46zh_TW
dc.relation.reference (參考文獻) Driver, R. S. (1942). Training as a means of improving employee performance rating. Personnel, Vol. 18, Pgs. 364-370.zh_TW
dc.relation.reference (參考文獻) Feldman, J. M. (1979). Beyond attribution theory: Cognitive process in employee performance evaluations. Journal of Applied Psychology, Vol. 66, Pgs. 127-148.zh_TW
dc.relation.reference (參考文獻) Ferris. G. R. & Rowland, K. M. (1990). Performance evaluation, goal setting and feebdack, Pgs. 185 -211. Greenwich, Connecticut: Jai Press Inc.zh_TW
dc.relation.reference (參考文獻) Fisher, C.D. (1989). Self and superior assessment: Unraveling the causes of disagreement, unpublished manuscript, University of Baltimore.zh_TW
dc.relation.reference (參考文獻) Fisher, C.M. (1994). The difference between appraisal schemes: Variation and acceptability part I, Personnel Review, Vol. 23, no. 8, Pgs. 33-48. Nottingham Trent University, UK, MCB University Press.zh_TW
dc.relation.reference (參考文獻) Freidson, E. & Rhea, B. (1965). Knowledge and judgment in professional evaluations. Administrative Science Quarterly, Vol. 10, Pgs. 107 – 124.zh_TW
dc.relation.reference (參考文獻) Gioia, D. A., & Longenecker, C. O. (1994). Delving into the dark side: The politics of executive appraisal. Organizational Dynamics, Vol. 22, Pgs. 47-58.zh_TW
dc.relation.reference (參考文獻) Ilgen, D. R. & Feldman, J. M. (1983). Performance Appraisal: A process focus research in organizational behaviour, Vol. 5, Pgs. 141 -197.zh_TW
dc.relation.reference (參考文獻) Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York: John Wiley.zh_TW
dc.relation.reference (參考文獻) Landy, F., Zedeck, S. & Cleveland, J. 1983. Performance Measurement and Theory, New Jersey: Lawrence Erlbaum Associates.zh_TW
dc.relation.reference (參考文獻) Latham, G. P. & Wexley, K. N. (1981). Increasing productivity through performance appraisal, Pgs. 104-115 Reading, Mass.: Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Latham, G. P., Wexley, K. N., & Pursell, E. D. (1975). Training managers to minimize rating errors on the observation of behavior. Journal of Applied Psychology, Vol. 60, Pgs. 550-555.zh_TW
dc.relation.reference (參考文獻) Lee, C. (1996). Performance Appraisal, Training, Vol. 33, No. 5, Pgs. 44-59.zh_TW
dc.relation.reference (參考文獻) Longenecker, C. O. (1989). Truth or consequences: Politics and performance appraisals, Business Horizons. Vol. 32, Pgs. 76-82.zh_TW
dc.relation.reference (參考文獻) Longenecker, C. O., Sims, H. P., & Gioia, D. A. (1987). Behind the mask: The politics of employee appraisal. Academy of Management Executive, Vol. 1, no. 3Pgs. 183-193.zh_TW
dc.relation.reference (參考文獻) Mero, N. P., & Motowidlo, S. J. (1995). Effects of rater accountability on the accuracy and the favorability of performance ratings. Journal of Applied Psychology, Vol. 80, Pgs. 517-524.zh_TW
dc.relation.reference (參考文獻) Nash, M. M. (1984). Managing organizational performance, Vol. 2, Pgs. 1-19. San Francisco: Jossey-Bass Inc.zh_TW
dc.relation.reference (參考文獻) Nathan, B. R & R. G. Lord (1983), Cognitive categorization and dimensional schemata: A process approach to the study of halo in performance ratings, Journal of Applied Psychology, Vol. 68, no. 1, Pgs. 102-114.zh_TW
dc.relation.reference (參考文獻) Neck,C. P., Stewart, G. L. & Manz, C. C. (1995). Thought self-leadership as framework for enhancing the performance of appraisers. Journal of Applied Behavioural Science, Vol. 31, no. 3, Pgs. 278 – 302.zh_TW
dc.relation.reference (參考文獻) Newcomb, T. (1993). An experiment designed to test the validity of a rating technique. Journal of educational psychology, Vol. 22: Pgs. 279 – 288.zh_TW
dc.relation.reference (參考文獻) Nisbett, R. D. & Wilson, T. D. (1977). The halo effect: Evidence for unconscious alterations of judgments. Journal of Personal and Social Psychology, Vol. 35: Pgs. 250 – 256.zh_TW
dc.relation.reference (參考文獻) Pulakos, E., N. Schmitt, & C. Ostroff (1986), A warning about the use of a standard deviation within ratees to measure halo, Journal of Applied Psychology, 71, 1, Pgs. 29-32.zh_TW
dc.relation.reference (參考文獻) Ramsey, R. D. (1998). How to make better employee evaluations. Supervision, Vol. 59, no. 6, Pgs. 5 – 7.zh_TW
dc.relation.reference (參考文獻) Roberts, G. (1996). A case study in performance appraisal system development: Lessons from a municipal police department. American review of public administration, Vol. 23, no. 3, Pgs. 361 – 385.zh_TW
dc.relation.reference (參考文獻) Sahi, R.J. (1990). Design effective performance appraisals, Personnel Journal, October, Vol. 3, Pgs. 53-60.zh_TW
dc.relation.reference (參考文獻) Silverman, D. (1993). Interpreting qualitative data methods for analyzing talk, text and interaction. London: Sage Publications.zh_TW
dc.relation.reference (參考文獻) Spool, M. D. (1978). Training programs for observers of behaviour: A review personnel psychology, Vol. 31, Pgs. 853 – 888.zh_TW
dc.relation.reference (參考文獻) Sulsky, L. M., & Day, D. V. (1992). Frame-of-reference training and cognitive categorization: An empirical investigation of rater memory issues. Journal of Applied Psychology, Vol. 77, Pgs. 501-510.zh_TW
dc.relation.reference (參考文獻) Tessor, A., & Rosen, S. (1975). The reluctance to transmit bad news. In L Berkowitz (Ed.), Advances in experimental social psychology (Vol. 8, Pgs. 193-232). New York: Academic Press.zh_TW
dc.relation.reference (參考文獻) Thornton, G. C., & Zorich, S. (1980). Training to improve observer accuracy. Journal of Applied Psychology, 65, Pgs. 351-354.zh_TW
dc.relation.reference (參考文獻) Wilkens, J.D. (1972). Corporate strategy and management by objectives. In B. Taylor and K. Hawkins (Eds.), A Handbook of Strategic Planning.zh_TW
dc.relation.reference (參考文獻) Williams, R. S. (1998). Performance management: Perspective on Employee Performance. London: International Thomson Business Press.zh_TW
dc.relation.reference (參考文獻) Winegardner, K. E. (2001). The case study methodology of scholarly research. The Graduate School of America, 2001.zh_TW
dc.relation.reference (參考文獻) Winston R. B. Jr., & Creamer D. G. (1997). Improving staffing practices in student affairs. San Francisco: Jossey-Bass.zh_TW
dc.relation.reference (參考文獻) Woehr, D. J., & Huffcutt, A. I. (1994). Rater training for performance appraisal: A quantitative review. Journal of Occupational and Organizational Psychology, Vol. 67, Pgs. 189-205.zh_TW
dc.relation.reference (參考文獻) Public Service of Belize Handbookszh_TW
dc.relation.reference (參考文獻) Performance Appraisal Manual for the Public Service of Belize.zh_TW
dc.relation.reference (參考文獻) Public Sector Reform Country Case Studyzh_TW
dc.relation.reference (參考文獻) Public Sector Reform: Charting the Way Forward 2000 and Beyond.zh_TW
dc.relation.reference (參考文獻) Public Service Regulationzh_TW
dc.relation.reference (參考文獻) Service Commission Regulationzh_TW
dc.relation.reference (參考文獻) Websiteszh_TW
dc.relation.reference (參考文獻) BELTRADE.zh_TW
dc.relation.reference (參考文獻) Website: http://www.belizeinvest.org.bzzh_TW
dc.relation.reference (參考文獻) Central Statistics office of Belizezh_TW
dc.relation.reference (參考文獻) Website: http://www.cso.gov.bz/zh_TW
dc.relation.reference (參考文獻) Government of Belizezh_TW
dc.relation.reference (參考文獻) Website: http://www.belize.gov.bzzh_TW
dc.relation.reference (參考文獻) World Atlaszh_TW
dc.relation.reference (參考文獻) Website: http://www.worldatlas.comzh_TW