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題名 行銷動態能力、行銷生產力、潛規則與績效之關係─以大陸台商為例
The relationship among marketing dynamic capability, marketing productivity, hidden rules and firm performance - Taiwanese companies in China
作者 郭斯敏
貢獻者 巫立宇
Wu, Li Yu
郭斯敏
關鍵詞 行銷動態能力
行銷生產力
潛規則
海外直接投資
大陸台商
日期 2010
上傳時間 29-Sep-2011 16:31:43 (UTC+8)
摘要 本研究以大陸台商為研究對象,欲了解行銷動態能力、行銷生產力以及地主國市場之潛規則對競爭優勢及績效之影響。本研究以行銷動態能力為出發點,探究企業欲創造競爭優勢及績效所應考量之中介變數,以及當企業在進行海外直接投資時,所面臨之環境所帶來之調節效果,來建立本研究整體架構。由於研究對象為大陸台商,為提升問卷回收效率及效果,本研究樣本架構採用便利抽樣及滾雪球之方式, 主要發放對象為大陸台商高階經理人,涵蓋國立政治大學台商班、EMBA班、校友會、研究人員相關人脈,整體回收對象擴及製造業及服務業,總回收份數為67份,扣除填答不完全者,有效問卷共63份。本研究以成對樣本t檢定及迴歸模型驗證假說,研究結果發現行銷生產力在研究架構中具有重要中介意義,行銷動態能力不僅被視為能耐,更能轉化為台商的行銷資產,並且透過行銷資產的投入,愈能有效運用其資產以產出有效果之行銷生產力,愈能提升其競爭優勢與績效,且潛規則的調節效果,更凸顯行銷生產力的重要性,台商應更重視政治利害關係人所帶來的影響並應加以管理,當台商同時能夠愈有效利用潛規則顯性管理工具管理社會-政治利害關係人時,愈能夠強化行銷生產力提升競爭優勢與績效的效果,且政治利害關係人對台商造成經營上的影響程度,顯著高於非政治利害關係人所造成之影響,因此台商應將管理工具資源投入較高比重上放在政治利害關係人之管理上。
參考文獻 中文部分
Hill CWL and Jones GR (2007),策略管理第七版(Strategic Management Theory 7th edition),華泰文化事業股份有限公司
吳思 (2000),潛規則 : 中國歷史上的進退遊戲,究竟出版社
林碧慧 (2009),臺商在中國大陸之商業賄賂行為分析,國立台北大學犯罪學研究所,碩士論文
邱皓政 (2008),量化研究與統計分析,五南圖書出版股份有限公司
耿曙、林瑞華 (2007),制度環境與協會效能:大陸台商協會的個案研究,臺灣政治學刊
英文部分
Anderson EW, “Customer satisfaction and word-of-mouth,” Journal of Service Research, Vol.1, No.1 (1998), 1-14.
Ambler T, Bhattacharya CB, Edell J, Keller KL, Lemon KN, and Mittal V, “Relating brandand customer perspectives on marketing management,” Journal of Service Research, Vol.5 (August 2002), 13-25.
Augier M and Teece DJ., “Dynamic capabilities and the role of managers in business strategy and economic performance,” Organization Science, Vol. 20, Issue 2 (March/ April 2009), 410-421.
Blackman C, “The rules of the game, St Leonards: Allen & Unwin.,” China Business (2000).
Boddewyn JJ, “Political aspects of MNE theory,” Journal of International Business Studies, Vol.19, No.3 (1988), 341-363.
Bourgeois L, “On the measurement of organizational slack,” Academy of Management Review, Vol. 6, No. 1 (1981), 29-39.
Brewer TL, “An issue-area approach to the analysis of MNE-government relations’,” Journal of International Business Studies, Vol.23, No.2 (1992), 295-309.
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Eisenhardt DM and Martin JA, “Dynamic capabilities: What are they?,” Strategic Management Journal, Vol. 21 (2000), 1105-21.
Fang E and Zou S, “Antecedents and consequences of marketing dynamic capabilities in international joint ventures,” Journal of International Business Studies, Vol.40 (2009), 742-761.
Freeman RE, “Strategic management: A stakeholder approach,” Pitman, Boston (1984).
Griffin A and Hauser J, “The voice of the customer,” Marketing Science, Vol. 12, No.1 (1993), 1-25.
Harris LC, “Market orientation and performance: Objective and subjective empirical Evidence from UK companies,” Journal of Management Studies, Vol.38, No.1 (2001), 17-43.
Harris DA and Helfat CE, “The board of directors as a social network: a new perspective,” Journal of Management Inquiry, Vol. 16 Issue 3 (September 2007), 228-237.
Henderson R and Cockburn I, “Measuring competence? Exploring firm effects in pharmaceutical research,” Strategic Management Journal, Vol. 15 (1994), 63-84.
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描述 碩士
國立政治大學
企業管理研究所
98355040
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0098355040
資料類型 thesis
dc.contributor.advisor 巫立宇zh_TW
dc.contributor.advisor Wu, Li Yuen_US
dc.contributor.author (Authors) 郭斯敏zh_TW
dc.creator (作者) 郭斯敏zh_TW
dc.date (日期) 2010en_US
dc.date.accessioned 29-Sep-2011 16:31:43 (UTC+8)-
dc.date.available 29-Sep-2011 16:31:43 (UTC+8)-
dc.date.issued (上傳時間) 29-Sep-2011 16:31:43 (UTC+8)-
dc.identifier (Other Identifiers) G0098355040en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/50744-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 98355040zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) 本研究以大陸台商為研究對象,欲了解行銷動態能力、行銷生產力以及地主國市場之潛規則對競爭優勢及績效之影響。本研究以行銷動態能力為出發點,探究企業欲創造競爭優勢及績效所應考量之中介變數,以及當企業在進行海外直接投資時,所面臨之環境所帶來之調節效果,來建立本研究整體架構。由於研究對象為大陸台商,為提升問卷回收效率及效果,本研究樣本架構採用便利抽樣及滾雪球之方式, 主要發放對象為大陸台商高階經理人,涵蓋國立政治大學台商班、EMBA班、校友會、研究人員相關人脈,整體回收對象擴及製造業及服務業,總回收份數為67份,扣除填答不完全者,有效問卷共63份。本研究以成對樣本t檢定及迴歸模型驗證假說,研究結果發現行銷生產力在研究架構中具有重要中介意義,行銷動態能力不僅被視為能耐,更能轉化為台商的行銷資產,並且透過行銷資產的投入,愈能有效運用其資產以產出有效果之行銷生產力,愈能提升其競爭優勢與績效,且潛規則的調節效果,更凸顯行銷生產力的重要性,台商應更重視政治利害關係人所帶來的影響並應加以管理,當台商同時能夠愈有效利用潛規則顯性管理工具管理社會-政治利害關係人時,愈能夠強化行銷生產力提升競爭優勢與績效的效果,且政治利害關係人對台商造成經營上的影響程度,顯著高於非政治利害關係人所造成之影響,因此台商應將管理工具資源投入較高比重上放在政治利害關係人之管理上。zh_TW
dc.description.tableofcontents 第壹章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第貳章 文獻探討 5
第一節 行銷動態能力(Marketing Dynamic Capability) 5
2.1.1 行銷動態能力之定義 5
2.1.2 行銷動態能力之衡量 7
第二節 行銷生產力(Marketing productivity) 9
第二節 行銷生產力(Marketing productivity) 9
2.2.1行銷生產力之定義 9
2.2.2行銷生產力之衡量 10
第三節 潛規則(Hidden Rules) 11
2.3.1潛規則之定義 11
2.3.2潛規則之衡量 13
第四節 研究假說 15
2.4.1行銷動態能力與行銷生產力 15
2.4.2行銷生產力與競爭優勢及績效 16
2.4.3 行銷動態能力與競爭優勢及績效 17
2.4.4 調節變項:潛規則 17
第参章 研究設計 19
第一節 操作型定義與衡量方法 19
3.1.1 行銷動態能力 19
3.1.2 行銷生產力 21
3.1.3 潛規則 21
3.1.4 競爭優勢 23
3.1.5 績效 23
第二節 研究對象與抽樣分析 25

第三節 研究方法 26
3.3.1 敘述性統計分析 26
3.3.2 因素分析 26
3.3.3 信、效度分析 27
3.3.4 成對樣本t檢定 27
3.3.5 相關分析 28
3.3.6 迴歸分析 28
3.3.6階層迴歸分析 29
第肆章 實證分析 30
第一節 樣本輪廓分析 30
第二節 因素分析 36
第三節 信度及效度分析 38
第三節 信度及效度分析 38
第四節 成對樣本t檢定 40
第五節 相關分析 41
第六節 假設檢定 43
4.6.1 行銷動態能力對行銷生產力影響之檢定 43
4.6.2 行銷生產力對競爭優勢與績效影響之檢定 44
4.6.3競爭優勢對績效影響之檢定 44
4.6.4 行銷動態能力對競爭優勢與績效影響之檢定 45
4.6.5 調節變項潛規則對行銷動態能力及行銷生產力對競爭優勢與績效影響之檢定 46
第伍章 結論與建議 51
第一節 研究結果與討論 51
第二節 管理實務建議 53
第三節 研究限制與後續研究建議 55
參考文獻 57

表目錄
表2.1:貪汙知覺指數(資料來源:Transparency International 2010) 14
表3.1:行銷動態能力衡量構面與問項 20
表3.2:行銷生產力衡量構面與問項 21
表3.3:潛規則衡量構面與問項 22
表3.4:競爭優勢衡量構面與問項 23
表3.5:績效衡量構面與問項 24
表4.1:職務次數分配 31
表4.2:執掌區域次數分配 31
表4.3:職務次數分配 32
表4.4:員工數次數分配 32
表4.5:營業額次數分配 33
表4.6:資本額次數分配 33
表4.7:總公司成立年數次數分配 34
表4.8:大陸營運年數次數分配 34
表4.9:進入大陸市場策略次數分配 35
表4.10:因素分析結果 36
表4.12:政治-非政治利害關係人之成對樣本t檢定 40
表4.13:相關係數矩陣 42
表4.14:行銷動態能力對行銷生產力影響之迴歸檢定 43
表4.15:行銷生產力對競爭優勢與績效影響之迴歸檢定 44
表4.16:競爭優勢對績效影響之迴歸檢定 45
表4.17:行銷動態能力對競爭優勢與績效影響之迴歸檢定 45
表4.18:調節變項(潛規則-顯工具)對自變數、依變數影響模式摘要 47
表4.19:階層模式變異數分析 48
表4.20:階層迴歸分析係數表 49
表5.1:研究假設結果彙整表 51

圖目錄
圖1.1:2010年中國大陸利用外商直接投資實際累計金額─國家別 2
圖1.2:2010年台灣累計對外投資統計─國家別 2
圖2.1:Fang and Zou (2009)之架構 6
圖2.2:研究架構 18
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0098355040en_US
dc.subject (關鍵詞) 行銷動態能力zh_TW
dc.subject (關鍵詞) 行銷生產力zh_TW
dc.subject (關鍵詞) 潛規則zh_TW
dc.subject (關鍵詞) 海外直接投資zh_TW
dc.subject (關鍵詞) 大陸台商zh_TW
dc.title (題名) 行銷動態能力、行銷生產力、潛規則與績效之關係─以大陸台商為例zh_TW
dc.title (題名) The relationship among marketing dynamic capability, marketing productivity, hidden rules and firm performance - Taiwanese companies in Chinaen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部分zh_TW
dc.relation.reference (參考文獻) Hill CWL and Jones GR (2007),策略管理第七版(Strategic Management Theory 7th edition),華泰文化事業股份有限公司zh_TW
dc.relation.reference (參考文獻) 吳思 (2000),潛規則 : 中國歷史上的進退遊戲,究竟出版社zh_TW
dc.relation.reference (參考文獻) 林碧慧 (2009),臺商在中國大陸之商業賄賂行為分析,國立台北大學犯罪學研究所,碩士論文zh_TW
dc.relation.reference (參考文獻) 邱皓政 (2008),量化研究與統計分析,五南圖書出版股份有限公司zh_TW
dc.relation.reference (參考文獻) 耿曙、林瑞華 (2007),制度環境與協會效能:大陸台商協會的個案研究,臺灣政治學刊zh_TW
dc.relation.reference (參考文獻) 英文部分zh_TW
dc.relation.reference (參考文獻) Anderson EW, “Customer satisfaction and word-of-mouth,” Journal of Service Research, Vol.1, No.1 (1998), 1-14.zh_TW
dc.relation.reference (參考文獻) Ambler T, Bhattacharya CB, Edell J, Keller KL, Lemon KN, and Mittal V, “Relating brandand customer perspectives on marketing management,” Journal of Service Research, Vol.5 (August 2002), 13-25.zh_TW
dc.relation.reference (參考文獻) Augier M and Teece DJ., “Dynamic capabilities and the role of managers in business strategy and economic performance,” Organization Science, Vol. 20, Issue 2 (March/ April 2009), 410-421.zh_TW
dc.relation.reference (參考文獻) Blackman C, “The rules of the game, St Leonards: Allen & Unwin.,” China Business (2000).zh_TW
dc.relation.reference (參考文獻) Boddewyn JJ, “Political aspects of MNE theory,” Journal of International Business Studies, Vol.19, No.3 (1988), 341-363.zh_TW
dc.relation.reference (參考文獻) Bourgeois L, “On the measurement of organizational slack,” Academy of Management Review, Vol. 6, No. 1 (1981), 29-39.zh_TW
dc.relation.reference (參考文獻) Brewer TL, “An issue-area approach to the analysis of MNE-government relations’,” Journal of International Business Studies, Vol.23, No.2 (1992), 295-309.zh_TW
dc.relation.reference (參考文獻) Clark BH and Ambler T, “Marketing performance measurement: Evolution of research and practice,” International Journal of Business Performance Management, Vol.3 (Winter 2001), 231-244.zh_TW
dc.relation.reference (參考文獻) Day GS, “The capabilities of market-driven organizations,” Journal of Marketing, Vol.58 (October 1994), 37-52.zh_TW
dc.relation.reference (參考文獻) Eisenhardt DM and Martin JA, “Dynamic capabilities: What are they?,” Strategic Management Journal, Vol. 21 (2000), 1105-21.zh_TW
dc.relation.reference (參考文獻) Fang E and Zou S, “Antecedents and consequences of marketing dynamic capabilities in international joint ventures,” Journal of International Business Studies, Vol.40 (2009), 742-761.zh_TW
dc.relation.reference (參考文獻) Freeman RE, “Strategic management: A stakeholder approach,” Pitman, Boston (1984).zh_TW
dc.relation.reference (參考文獻) Griffin A and Hauser J, “The voice of the customer,” Marketing Science, Vol. 12, No.1 (1993), 1-25.zh_TW
dc.relation.reference (參考文獻) Harris LC, “Market orientation and performance: Objective and subjective empirical Evidence from UK companies,” Journal of Management Studies, Vol.38, No.1 (2001), 17-43.zh_TW
dc.relation.reference (參考文獻) Harris DA and Helfat CE, “The board of directors as a social network: a new perspective,” Journal of Management Inquiry, Vol. 16 Issue 3 (September 2007), 228-237.zh_TW
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