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題名 動盪環境下之組織建構新思維
作者 施欣貝
貢獻者 管康彥
施欣貝
關鍵詞 組織結構
顧客導向組織
邊界跨越
全球整合型企業
雙面式組織
日期 2010
上傳時間 29-Sep-2011 16:31:44 (UTC+8)
摘要 科技日新月異,全球市場興起,消費者需求變化快速等種種原因,使組織所面臨的環境更加動盪,企業過去成功的優勢不見得能延續到未來,組織不再能成功地預測未來所面臨的危機與挑戰,更不能單純地運用過去解決問題的方式因應如此不連續的組織環境。許多知名企業紛紛透過新的組織建構思維來調整其組織,以因應環境的快速變動,因此,在如此動盪的環境中,如何透過組織建構思維的轉變,使企業能更迅速的因應環境變化,是現今企業欲深入探討的課題。
本研究在文獻探討的部分,首先闡述組織環境與動盪的概念,接著歸納出組織面對動盪環境時所採取的建構新思維,包含建構顧客導向組織、邊界跨越、全球整合型企業、雙面式組織、機會管理機制等新思維。在個案探討的部分,運用IBM、三井物產、NTT DoCoMo、Canon、花王、Epson、P&G等個案公司,分析並印證企業如何運用建構新思維來因應動盪的環境。
最終歸納出在動盪環境下,組織建構思維有以下轉變:一、從「效率導向」到「顧客導向」;二、從「邊界內獨立發展」到「邊界跨越協調合作」;三、從「地域導向型組織」到「全球整合型組織」;四、從「資源分配統籌運作」到「資源統合獨立運作」;五、從「風險最小化」到「機會最大化」。透過上述思維的轉變,組織能更迅速且確實的回應顧客需求,也能針對各地市場進行資源的重整與調度。此外,除了控制風險外,組織更注重機會的發掘與管理,透過組織結構的設計,使新舊事業部之間能進行資源統合運作獨立的方式來發展新事業機會。為了發掘新機會,傳統的閉門造車方式也轉變為組織跨越邊界來協同開發,共同找出新市場。企業可運用本研究結論來檢視該組織之建構思維,是否已轉變為能因應環境動盪的新思維,並將本研究之結論作為該企業進行組織建構時之參考。
參考文獻 一、中文資料
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13. 精工愛普生公司 (2008),精工愛普生公司2008年環境報告書。
14. 鄭舜瓏譯 (2010),內田和成著,到別人的地盤當老大:異業種格鬥,你做掉業界大老的最快方式。台北,大是文化。
15. 韓燕甯,『從開放式創新觀點探討NTT DoCoMo平台型經營模式』,國立政治大學/企業管理學系/97/碩士論文。
16. 羅耀宗譯 (2003),Louis V. Gerstner著,誰說大象不會跳舞?:葛斯納親撰IBM成功關鍵。台北,時代出版。
17. 顧淑馨譯 (2005),Peter Drucker著,全新的社會。台北,寶鼎出版社。
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4. Appleman, Carlotta & Zettler, Chuck (2000), Internal outsourcing: leverage resources and maintain control, EDUCAUSE 2000 in Nashville, October.
5. Ashkenas, R., Ulrich, D., Jick, T., and Kerr, S. (2002), The boundaryless organization: Breaking the chains of organizational structure, San Francisco, CA: Jossey-Bass.
6. Birkinshaw, J. & Gibson, C. (Summer 2004), Building Ambidexterity Into an Organization. MIT Sloan Management Review, pp.47-55.
7. Burgelman, Robert A. and Doz, Yves L (Spring 2001), The Power of Strategic Integration, MIT Sloan Management Review, Vol. 42, pp.28-38.
8. Byus, Kent and Lomerson, William L. (2004), Consumer originated value: A framework for performance analysis, Journal of Intellectual Capital, Vol. 5(3).
9. Canon 2010 annual report
10. Chandler, Alfred D. (1976). Strategy & Structure: Chapters in the History of the American Industrial Enterprise.
11. Christensen, Clayton M. (2003), The Innovator’s Dilemma: The Revolutionary National Book That Will Change the Way You Do Business, New York: Harpercollins.
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13. Daniels, J. (1987), Approaches to European regional management by large U.S. multinational firms, Management International Review, 26, 27-42.
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24. Gareth Jones (2010), Organizational Theory, Design and Change (6th ed.) ,pp. 86-90, Pearson.
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27. Heinrich, Claus & Betts, Bob (2003), Adapt or Die: Transforming Your Supply Chain Into an Adaptive Business Network`, Supply Management; 5/8/2003, Vol. 8 Issue 10, p33, 1/3p.
28. IBM 2010 annual report
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36. Latour, A., (2001), Trial by fire: a blaze in Albuquerque sets off major crisis for cell-phone giants-Nokia handles supply shock with aplomb as Ericsson of Sweden gets burned – was SISU the difference? Wall Street Journal, 29 January, A1.
37. Liviu, Ilieş & Emil, Crişan (2008), ‘Supply Chain Management or Adaptive Business Network? – Coordination versus Collaboration, Annals of the University of Oradea, Economic Science Series; 2008, Vol. 17 Issue 4, p316-321, 6p.
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43. P&G 2010 annual report
44. Paik, Yongsun & Sohn, J. H. Derick (2004), Striking a balance between global integration and local responsiveness: The case of Toshiba corporation in redefining regional headquarters’ role, Organizational Analysis, Vol. 12, No. 4.
45. Peters, Tom (1990), Get Innovative or Get Dead, California Management Review, Full 1990.
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49. Sanchez, Fernand (2007), Principles of Global Integration, Industrial Management, September/October.
50. Sarah Fister Gale (2009), Innovate or Die, PM NETWORK October 2009 WWW.PMI. OBG.
51. Strikwerda, J. & Stoelhorst, J. W. (2009). The Emergence and Evolution of the Multidimensional Organization, California Management Review Vol. 51, No. 4 Summer.
52. Sull, Donald (2009), How to thrive in turbulent markets, Harvard Business Review, February 2009, hbr.org.
53. Sullivan, D. (1992), Organization in American MNCs: The perspective of the European regional headquarters, Management International Review, 32, 237-250.
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三、網站資料
1. Canon公司全球網站:http://www.canon.com/
(瀏覽時間:2011年5月23日)
2. IBM公司全球網站: http://www.ibm.com/us/en/
(瀏覽時間:2011年5月13日)
3. NTT DoCoMo公司全球網站:http://www.nttdocomo.com/
(瀏覽時間:2011年5月18日)
4. 三井物產台灣網站:http://www.mitsui.com.tw/twn/index.htm
(瀏覽時間:2011年5月13日)
5. 中華民國總統府網站:
http://www.president.gov.tw/Default.aspx?tabid=131&itemid=19973&rmid=514
(瀏覽時間:2011年6月12日)
6. 天下雜誌 (2010年3月),亞洲未來的重心是大中華經濟圈,網址:
http://www.cw.com.tw/article/article.action?id=5000565&page.currentPage=4
(瀏覽時間:2011年6月12日)
7. 石丹 (2010),戴爾業務轉型的起點:重組組織架構,鳳凰網財經, http://big5.ifeng.com/gate/big5/finance.ifeng.com/leadership/glqs/20100107/1677580.shtml (瀏覽時間:2011年5月17日)
8. 花王集團全球網站:http://www.kao.com/tw/
(瀏覽時間:2011年5月18日)
9. 汪若菡 (2008) ,IBM架構:追尋客戶腳步的心靈地圖,日正資訊網,來源:21世紀經濟報道,網址:http://news.srcinfo.com/html/2008041815085.html
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(瀏覽時間:2011年3月10日)
11. 思科公司中文網站: http://www.cisco.com/web/TW/about/news/news_20100113.html
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(瀏覽時間:2011年6月2日)
描述 碩士
國立政治大學
企業管理研究所
98355044
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0098355044
資料類型 thesis
dc.contributor.advisor 管康彥zh_TW
dc.contributor.author (Authors) 施欣貝zh_TW
dc.creator (作者) 施欣貝zh_TW
dc.date (日期) 2010en_US
dc.date.accessioned 29-Sep-2011 16:31:44 (UTC+8)-
dc.date.available 29-Sep-2011 16:31:44 (UTC+8)-
dc.date.issued (上傳時間) 29-Sep-2011 16:31:44 (UTC+8)-
dc.identifier (Other Identifiers) G0098355044en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/50745-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 98355044zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) 科技日新月異,全球市場興起,消費者需求變化快速等種種原因,使組織所面臨的環境更加動盪,企業過去成功的優勢不見得能延續到未來,組織不再能成功地預測未來所面臨的危機與挑戰,更不能單純地運用過去解決問題的方式因應如此不連續的組織環境。許多知名企業紛紛透過新的組織建構思維來調整其組織,以因應環境的快速變動,因此,在如此動盪的環境中,如何透過組織建構思維的轉變,使企業能更迅速的因應環境變化,是現今企業欲深入探討的課題。
本研究在文獻探討的部分,首先闡述組織環境與動盪的概念,接著歸納出組織面對動盪環境時所採取的建構新思維,包含建構顧客導向組織、邊界跨越、全球整合型企業、雙面式組織、機會管理機制等新思維。在個案探討的部分,運用IBM、三井物產、NTT DoCoMo、Canon、花王、Epson、P&G等個案公司,分析並印證企業如何運用建構新思維來因應動盪的環境。
最終歸納出在動盪環境下,組織建構思維有以下轉變:一、從「效率導向」到「顧客導向」;二、從「邊界內獨立發展」到「邊界跨越協調合作」;三、從「地域導向型組織」到「全球整合型組織」;四、從「資源分配統籌運作」到「資源統合獨立運作」;五、從「風險最小化」到「機會最大化」。透過上述思維的轉變,組織能更迅速且確實的回應顧客需求,也能針對各地市場進行資源的重整與調度。此外,除了控制風險外,組織更注重機會的發掘與管理,透過組織結構的設計,使新舊事業部之間能進行資源統合運作獨立的方式來發展新事業機會。為了發掘新機會,傳統的閉門造車方式也轉變為組織跨越邊界來協同開發,共同找出新市場。企業可運用本研究結論來檢視該組織之建構思維,是否已轉變為能因應環境動盪的新思維,並將本研究之結論作為該企業進行組織建構時之參考。
zh_TW
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 3
第三節 研究方法 4
第四節 研究流程 7
第二章 文獻探討 8
第一節 組織環境 8
第二節 顧客導向組織 14
第三節 邊界跨越 20
第四節 全球整合型企業 23
第五節 雙面式組織 30
第六節 機會管理機制 34
第三章 個案公司描述 42
第一節 IBM 42
第二節 三井物產 45
第三節 NTT DoCoMo 49
第四節 Canon 53
第五節 花王集團 56
第六節 精工愛普生 61
第七節 寶僑家品 63
第四章 個案分析 66
第一節 從「效率導向」思維到「顧客導向」思維 66
第二節 從「邊界內獨立發展」思維到「邊界跨越協調合作」思維 69
第三節 從「地域導向型組織」思維到「全球整合型組織」思維 72
第四節 從「資源分配統籌運作」思維到「資源統合獨立運作」思維 76
第五節 從「風險最小化」思維到「機會最大化」思維 78
第五章 結論與建議 82
第一節 研究結論 82
第二節 後續研究建議 91
參考文獻 92
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0098355044en_US
dc.subject (關鍵詞) 組織結構zh_TW
dc.subject (關鍵詞) 顧客導向組織zh_TW
dc.subject (關鍵詞) 邊界跨越zh_TW
dc.subject (關鍵詞) 全球整合型企業zh_TW
dc.subject (關鍵詞) 雙面式組織zh_TW
dc.title (題名) 動盪環境下之組織建構新思維zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文資料zh_TW
dc.relation.reference (參考文獻) 1. 王嘉源譯 (1993),Peter F. Drucker著,管理未來。台北,時報文化。zh_TW
dc.relation.reference (參考文獻) 2. 吳鄭重譯 (1993),Noel M. Tichy & Stratford Sherman著,奇異傳奇。台北,水準書局。zh_TW
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