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題名 詐騙集團是說故事高手?-從敘事理論解構詐騙集團的教戰手冊
Fraud group is expert of storyteller?To interpret the scam guideline of fraud group by narrative theory
作者 何瑞玲
貢獻者 鍾蔚文
何瑞玲
關鍵詞 詐騙
反詐騙
教戰手冊
腳本
fraud
anti-fraud
scam guideline
script
日期 2012
上傳時間 2-Sep-2013 15:12:32 (UTC+8)
摘要 在近幾年的台灣社會中,民眾對詐騙已經不再陌生了,政府除了成立165反詐騙專線之外,還砸下許多經費對民眾進行反詐騙的宣傳,但卻仍有上百億元的金錢被騙走,被害人除了有知識水準不高的民眾之外更不乏有高社經地位的科技新貴或是退休公務員等,可見詐騙案件與受害者的背景與教育程度無關。難道詐騙集團真的具有某種特殊能力,能讓受害者毫無警覺的付出大筆金錢?他們是如何突破受害者的心防,能夠不著痕跡的讓受害者越陷越深?

綜觀所有的詐騙案件,其實詐騙集團都有一本"教戰手冊"來做為詐騙成員和受害者聯繫的劇本,當我們將這本手冊視為一份故事腳本,透過敘事理論來分析這本"教戰手冊",我們可以發現最後讓故事產生說服效果的其實是受害者本身的經驗投射,以及當下被詐騙集團所阻絕的情境所衍生出的結果,在這樣的狀況下,即便是政府在反詐騙文宣中極力宣導"檢察官不會監管帳戶或存款"或是"警察不會派人保管民眾的金錢",由於受害者已經深深的陷入了詐騙情境,很難清楚的思考事件的真假...,在這樣的狀態下,反詐騙的宣傳之所以沒有對受害者產生效應就不難理解了。

政府要讓反詐騙宣傳有效果應改變方式,除了讓民眾能夠辨識事件真假之外,也應讓民眾知道當民眾捲入不法事件時可有哪些措施,同時再透過宣導短片將檢察官或是警察的辦案方式與正式流程讓民眾了解,不會因無知而繼續受騙,這樣才能真正的落實對民眾反詐騙的宣導
People in Taiwan no longer a stranger on the scam in recent years, the government not only set the 165 anti-fraud hotline, but spent a lot of money for anti-fraud publicity, there are still hundreds of billions of dollars to be cheated. Victims include people who have different degrees of the knowledge and socioeconomic status, e.g. labor, retired civil servants…etc. It seems the occurrences of scam case have nothing to do with the background or education level of victims according to above facts. We may doubt does the fraud gang have the special ability to make people pay large sums of money without alert? How do they bewitch victims and go deeper for more money from victims?

Looking at all of the scam cases, we’ve found that there is a “Scam Guideline“ to be the script for communicating between impostor and victim. We finally find the cause to affect the script is actually by the reflection of personal experience from victim as well as the isolated scenario created by fraud gang when we take the script as an appealing story and analyze it with narrative theory. In such circumstances, even though people receive the anti-fraud propaganda from government by strongly deliver "the prosecutors will not manage people’s account" or “the police will not guarantee people’s money” has not so workable; it still hard to distinguish the true or false events for victims due to they have already involved into the storyline.

Government should adjust its strategy to implement the anti-fraud propaganda, besides to help people know how to tell the genuineness of the event, government also need to educate people to understand the correct methods they could take when they are related in criminal incidents, meanwhile, try to reveal the standard procedure of investigation by prosecutor or police to people via video clips, thus, people won’t be cheated with their naïve sense and the anti-fraud propaganda could be effective on the public advocacy.
參考文獻 一、中文
丁水復(2005),《新興詐欺犯罪問題防制法治之研究》。國立中山大學大陸研究所碩士論文。
內政部(2013)。中華民國內政部官網,
http://www.noi.gov.tw/chi/chi_ipmoi/ipmoi_note_detail.aspx?sn=60"。
何畫瑰譯(2000)。《亞里斯多德》。台北:麥田。
余瑞仁、黃敦硯(2005)。「中時社長 被騙走140多萬」。自由時報,10月19日。
吳泓緲譯(1966)。《結構語義學方法研究》。北京:生活讀書新知三聯書店。
宋樹寰(2008),《電信詐欺犯罪類型、特徵與防制策略之研究》。國立臺北大學犯罪學研究所碩士論文。
李顯立等譯(1999)。《電影敘事:劇情片中的敘述活動》台北:遠流出版社。
林師民(2011)。「網購99元吐司 博士被詐1200萬」。蘋果日報,1月5日。
林靜伶(2000)。《語藝批評:理論與實踐》。台北:五南。
南方朔(2000)。「謠言投射出社會心靈的幽黯面」,《新新聞》,682。
范國勇、張平吾(2004)。《ATM轉帳詐欺犯罪之實證研究》。台北:內政部警政署刑事警察局委託研究案。
孫秀蕙(2005)。〈初探網路謠言中「女性」符號運作:以東森新聞台「網路追追追為例」〉。《廣告學研究》,24:1-29。
高辛勇(1987)。《形名學與敘事理論:結構主義的小說分析法》。台北:聯經。
張方譯(1997)。《講故事:對敘事虛構作品的理論分析》。台北:駱駝。
許詩宏(2006),《低欺騙偵知線索環境下欺騙認知互動模式之探索性研究–以臺灣地區電話詐騙案為例》。元智大學工業工程與管理學系碩士論文。
陳智文譯(2004)。《說故事的力量:激勵、影響與說服的最佳工具》,台北:臉譜。
黃光玉(2006)。(說故事打造品牌:一個分析的架構),《廣告學研究》。
黃敦硯、劉志原(2005)。「羅曼菲被詐 逮8台籍騙徒 兄妹檔負責在台灣提款」。自由時報,10月13日。
劉慶侯、蔡彰盛(2011)。「冒牌CIA頭子 騙倒女博士」。自由時報,9月12。
謝浚鋒(2009),《電信詐欺犯罪模式與偵查之研究》。國立臺北大學犯罪學研究所碩士論文。
二、英文 Bal, Mieke (1985). Narratology : introduction to the theory of narrative. Toronto ; Buffalo, N.Y. : University of Toronto Press.
Barthes, Roland.(1977). Introduction to the Structuralist Analysis of Narratives.Image - Music- Text. Ed. and trans. Stephen Heath. New York: Hill and Wang.
Berger, A. A.(1997).Narative in Popular Culture,MediaBremond, Claude.(1966).The Logic of Narrative Possibilities. Trans. Elaine D. Cancalon. New Literary History: A Journal of Theory and Interpretation 11, no. 3 .1980.
Bruner, J. S.(1987).Actual Minds, Possible Worlds. Cambridge:Harvard University Press.
Bruner, J. S.(1991). Acts of Meaning. Carl-Auer-Verlag, Heidelberg. Chatman, S. (1978). Story and discourse: Narrative structure in fiction and film. Ithica, NY: Cornell University Press.
Fisher, W. R. (1987). Human communication as narration: Toward a philosophy of reason, value, and action. Columbia, SC: University of South Carolina Press.
Genette, Gerard(1972). Narrative Discourse: An Essay in Method. Trans. Jane E. Lewin. Ithaca, NY: Vornell UP.
Genette, Gerard(1988). Narrative Discourse Revisited. Cornell University Press.
Hart, R. P. (1997). Modern Rhetorical Criticism. Boston: Allyn and Bacon.
Hopkinson, G. C., & Hogarth-Scott, S. (2001). What happened was . . .. broadening the agenda for storied research. Journal of Marketing Management.
Lacey, Nick .(2000). Narrative and genre : key concepts in media studies. Basingstoke, Hampshire: Macmillan.
The Oxford English Dictionary(1989). Oxford clarendon press.
Todorov, T. (1969). Grammar of narrative. The Hague: Mouton.
Todorov, T.(1977). An introduction to verisimilitude. In The poetics of prose. Ithaca,
N.Y.: Cornell University Press.
Vincent, L.(2002). Legendary brands: Unleashing the power of storytelling to create a winning marketing strategy. Chicago: Dearborn.
描述 碩士
國立政治大學
傳播學院碩士在職專班
99941009
101
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0099941009
資料類型 thesis
dc.contributor.advisor 鍾蔚文zh_TW
dc.contributor.author (Authors) 何瑞玲zh_TW
dc.creator (作者) 何瑞玲zh_TW
dc.date (日期) 2012en_US
dc.date.accessioned 2-Sep-2013 15:12:32 (UTC+8)-
dc.date.available 2-Sep-2013 15:12:32 (UTC+8)-
dc.date.issued (上傳時間) 2-Sep-2013 15:12:32 (UTC+8)-
dc.identifier (Other Identifiers) G0099941009en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/59207-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 傳播學院碩士在職專班zh_TW
dc.description (描述) 99941009zh_TW
dc.description (描述) 101zh_TW
dc.description.abstract (摘要) 在近幾年的台灣社會中,民眾對詐騙已經不再陌生了,政府除了成立165反詐騙專線之外,還砸下許多經費對民眾進行反詐騙的宣傳,但卻仍有上百億元的金錢被騙走,被害人除了有知識水準不高的民眾之外更不乏有高社經地位的科技新貴或是退休公務員等,可見詐騙案件與受害者的背景與教育程度無關。難道詐騙集團真的具有某種特殊能力,能讓受害者毫無警覺的付出大筆金錢?他們是如何突破受害者的心防,能夠不著痕跡的讓受害者越陷越深?

綜觀所有的詐騙案件,其實詐騙集團都有一本"教戰手冊"來做為詐騙成員和受害者聯繫的劇本,當我們將這本手冊視為一份故事腳本,透過敘事理論來分析這本"教戰手冊",我們可以發現最後讓故事產生說服效果的其實是受害者本身的經驗投射,以及當下被詐騙集團所阻絕的情境所衍生出的結果,在這樣的狀況下,即便是政府在反詐騙文宣中極力宣導"檢察官不會監管帳戶或存款"或是"警察不會派人保管民眾的金錢",由於受害者已經深深的陷入了詐騙情境,很難清楚的思考事件的真假...,在這樣的狀態下,反詐騙的宣傳之所以沒有對受害者產生效應就不難理解了。

政府要讓反詐騙宣傳有效果應改變方式,除了讓民眾能夠辨識事件真假之外,也應讓民眾知道當民眾捲入不法事件時可有哪些措施,同時再透過宣導短片將檢察官或是警察的辦案方式與正式流程讓民眾了解,不會因無知而繼續受騙,這樣才能真正的落實對民眾反詐騙的宣導
zh_TW
dc.description.abstract (摘要) People in Taiwan no longer a stranger on the scam in recent years, the government not only set the 165 anti-fraud hotline, but spent a lot of money for anti-fraud publicity, there are still hundreds of billions of dollars to be cheated. Victims include people who have different degrees of the knowledge and socioeconomic status, e.g. labor, retired civil servants…etc. It seems the occurrences of scam case have nothing to do with the background or education level of victims according to above facts. We may doubt does the fraud gang have the special ability to make people pay large sums of money without alert? How do they bewitch victims and go deeper for more money from victims?

Looking at all of the scam cases, we’ve found that there is a “Scam Guideline“ to be the script for communicating between impostor and victim. We finally find the cause to affect the script is actually by the reflection of personal experience from victim as well as the isolated scenario created by fraud gang when we take the script as an appealing story and analyze it with narrative theory. In such circumstances, even though people receive the anti-fraud propaganda from government by strongly deliver "the prosecutors will not manage people’s account" or “the police will not guarantee people’s money” has not so workable; it still hard to distinguish the true or false events for victims due to they have already involved into the storyline.

Government should adjust its strategy to implement the anti-fraud propaganda, besides to help people know how to tell the genuineness of the event, government also need to educate people to understand the correct methods they could take when they are related in criminal incidents, meanwhile, try to reveal the standard procedure of investigation by prosecutor or police to people via video clips, thus, people won’t be cheated with their naïve sense and the anti-fraud propaganda could be effective on the public advocacy.
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 問題意識與研究問題 1
第二章 文獻探討 6
第一節 什麼是故事? 6
第二節 故事的結構 7
第三節 故事如何產生遊說效果? 11
第三章 研究架構 14
第一節 教戰手冊是說故事手冊 14
第二節 研究方法 15
第四章 分析 19
第一節 詐騙故事的原型 21
第二節 故事由誰來說 33
第三節 詐騙故事的敘事策略 36
第五章 結論 40
第一節 詐騙故事的敘事結構 40
第二節 詐騙故事的說服效果 41
第三節 反詐騙的建議 43
第四節 研究限制與建議 45
參考書目 46
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0099941009en_US
dc.subject (關鍵詞) 詐騙zh_TW
dc.subject (關鍵詞) 反詐騙zh_TW
dc.subject (關鍵詞) 教戰手冊zh_TW
dc.subject (關鍵詞) 腳本zh_TW
dc.subject (關鍵詞) frauden_US
dc.subject (關鍵詞) anti-frauden_US
dc.subject (關鍵詞) scam guidelineen_US
dc.subject (關鍵詞) scripten_US
dc.title (題名) 詐騙集團是說故事高手?-從敘事理論解構詐騙集團的教戰手冊zh_TW
dc.title (題名) Fraud group is expert of storyteller?To interpret the scam guideline of fraud group by narrative theoryen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文
丁水復(2005),《新興詐欺犯罪問題防制法治之研究》。國立中山大學大陸研究所碩士論文。
內政部(2013)。中華民國內政部官網,
http://www.noi.gov.tw/chi/chi_ipmoi/ipmoi_note_detail.aspx?sn=60"。
何畫瑰譯(2000)。《亞里斯多德》。台北:麥田。
余瑞仁、黃敦硯(2005)。「中時社長 被騙走140多萬」。自由時報,10月19日。
吳泓緲譯(1966)。《結構語義學方法研究》。北京:生活讀書新知三聯書店。
宋樹寰(2008),《電信詐欺犯罪類型、特徵與防制策略之研究》。國立臺北大學犯罪學研究所碩士論文。
李顯立等譯(1999)。《電影敘事:劇情片中的敘述活動》台北:遠流出版社。
林師民(2011)。「網購99元吐司 博士被詐1200萬」。蘋果日報,1月5日。
林靜伶(2000)。《語藝批評:理論與實踐》。台北:五南。
南方朔(2000)。「謠言投射出社會心靈的幽黯面」,《新新聞》,682。
范國勇、張平吾(2004)。《ATM轉帳詐欺犯罪之實證研究》。台北:內政部警政署刑事警察局委託研究案。
孫秀蕙(2005)。〈初探網路謠言中「女性」符號運作:以東森新聞台「網路追追追為例」〉。《廣告學研究》,24:1-29。
高辛勇(1987)。《形名學與敘事理論:結構主義的小說分析法》。台北:聯經。
張方譯(1997)。《講故事:對敘事虛構作品的理論分析》。台北:駱駝。
許詩宏(2006),《低欺騙偵知線索環境下欺騙認知互動模式之探索性研究–以臺灣地區電話詐騙案為例》。元智大學工業工程與管理學系碩士論文。
陳智文譯(2004)。《說故事的力量:激勵、影響與說服的最佳工具》,台北:臉譜。
黃光玉(2006)。(說故事打造品牌:一個分析的架構),《廣告學研究》。
黃敦硯、劉志原(2005)。「羅曼菲被詐 逮8台籍騙徒 兄妹檔負責在台灣提款」。自由時報,10月13日。
劉慶侯、蔡彰盛(2011)。「冒牌CIA頭子 騙倒女博士」。自由時報,9月12。
謝浚鋒(2009),《電信詐欺犯罪模式與偵查之研究》。國立臺北大學犯罪學研究所碩士論文。
二、英文 Bal, Mieke (1985). Narratology : introduction to the theory of narrative. Toronto ; Buffalo, N.Y. : University of Toronto Press.
Barthes, Roland.(1977). Introduction to the Structuralist Analysis of Narratives.Image - Music- Text. Ed. and trans. Stephen Heath. New York: Hill and Wang.
Berger, A. A.(1997).Narative in Popular Culture,MediaBremond, Claude.(1966).The Logic of Narrative Possibilities. Trans. Elaine D. Cancalon. New Literary History: A Journal of Theory and Interpretation 11, no. 3 .1980.
Bruner, J. S.(1987).Actual Minds, Possible Worlds. Cambridge:Harvard University Press.
Bruner, J. S.(1991). Acts of Meaning. Carl-Auer-Verlag, Heidelberg. Chatman, S. (1978). Story and discourse: Narrative structure in fiction and film. Ithica, NY: Cornell University Press.
Fisher, W. R. (1987). Human communication as narration: Toward a philosophy of reason, value, and action. Columbia, SC: University of South Carolina Press.
Genette, Gerard(1972). Narrative Discourse: An Essay in Method. Trans. Jane E. Lewin. Ithaca, NY: Vornell UP.
Genette, Gerard(1988). Narrative Discourse Revisited. Cornell University Press.
Hart, R. P. (1997). Modern Rhetorical Criticism. Boston: Allyn and Bacon.
Hopkinson, G. C., & Hogarth-Scott, S. (2001). What happened was . . .. broadening the agenda for storied research. Journal of Marketing Management.
Lacey, Nick .(2000). Narrative and genre : key concepts in media studies. Basingstoke, Hampshire: Macmillan.
The Oxford English Dictionary(1989). Oxford clarendon press.
Todorov, T. (1969). Grammar of narrative. The Hague: Mouton.
Todorov, T.(1977). An introduction to verisimilitude. In The poetics of prose. Ithaca,
N.Y.: Cornell University Press.
Vincent, L.(2002). Legendary brands: Unleashing the power of storytelling to create a winning marketing strategy. Chicago: Dearborn.
zh_TW