| dc.contributor | 政大公行系 | en_US |
| dc.creator (作者) | Chu,Pin-Yu ;Lee,Ya-Ching ;Tseng,Hsien-Lee | en_US |
| dc.date (日期) | 2011-06 | en_US |
| dc.date.accessioned | 6-Sep-2013 11:23:54 (UTC+8) | - |
| dc.date.available | 6-Sep-2013 11:23:54 (UTC+8) | - |
| dc.date.issued (上傳時間) | 6-Sep-2013 11:23:54 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/60548 | - |
| dc.description.abstract (摘要) | Purpose – The purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance. Design/methodology/approach – This paper provides a model interconnecting ICT adoption, ICT-enabled business process re-engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information officers and senior information system managers. Findings – The results indicate that environment capacity fit and a dynamic environment positively affect technology adoption, which in turn directly triggers business processes changes, organizational learning and growth, while indirectly affecting improvement of customer satisfaction and financial performance. Research limitations/implications – This study is limited by its sample size due to the complexity of the questionnaire. Originality/value – This paper provides empirical evidence to examine how intra- and extra-organizational factors influence ICP adoption, how ICT shapes BPR, and business performance from a dynamic resources-based view. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR. | en_US |
| dc.format.extent | 177256 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | Industrial Management Data Systems, 111(5), 735-754 | en_US |
| dc.subject (關鍵詞) | Balanced scorecard;Business process re-engineering;Communications technologies;Information technology | en_US |
| dc.title (題名) | Corporate Performance of ICT-Enabled Business Process Re-engineering | en_US |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.1108/02635571111137287 | en_US |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1108/02635571111137287 | en_US |
