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題名 企業創新持續性之探討與研究
An understanding of the sustainability of business innovation作者 蔡鎔任 貢獻者 尚孝純
蔡鎔任關鍵詞 創新
持續性
innovation
sustainability日期 2013 上傳時間 25-Aug-2014 15:16:40 (UTC+8) 摘要 在競爭激烈的環境中，企業不僅要主動創新，而且還必須不斷創新以保持競爭力。在快速發展成熟和新興技術的不斷帶給企業新的挑戰，因此更新和追踪企業如何持續創新是非常重要的。 本研究的目的是要了解，衡量，並保持業務創新的可持續性。本研究的核心探討：（1）如何衡量企業創新，（2）公司有什麼需要注意的，以持續創新，以及（3）識別在以前未被研究討論到的創新影響因素。 總而言之，本研究分為三個階段。第一階段旨在展示如何衡量企業創新和研究的相關文獻。分析了影響創新的成功經驗，研究已國際性創新競賽的創新所採用的標準，綜合分析出以下這些因素：企業文化和管理，以市場為導向的產品和服務，管理良好的客戶關係，資訊技術，創新戰略，人力資源管理和企業流程管理的明確的方向。第二階段旨在:企業在獲獎多年之後如何持續創新。這項研究追蹤在2009-2012年期間各獲獎企業的財務表現，並選擇性能較差的企業作為選擇的個案樣本。結果顯示，如果經濟表現之上的第一年和第二年維持在高於產業類別平均水平，則在第三年仍可保持住續性。第3階段為影響創新的可持續發展，通過深度訪談的結果，結果表明，良好的客戶關係和明確創新方向對創新的可持續性有較高的影響性，此外，結果發現了一個潛在因素 - 知識管理。
In a highly competitive environment, companies must not only initiate innovation but also must continue to innovate to maintain competitiveness. Rapid advances in both established and emerging technologies continue to bring new challenges to companies and so updating and tracking how companies sustain innovation is very important.The purpose of this study is to understand, measure, and maintain the sustainability of business innovation. The core of this research explores: (1) how to measure business innovation, (2) what companies need to pay attention in order to sustain innovation, and (3) how to identify factors that have not been mentioned in previous studies.In summary, this study is divided into three phases. Phase 1 seeks to show how to measure business innovations and investigate the relevant literature. This studt then sorts and analyzes the factors that affect the success of innovations, examine the criteria that have been used in innovation competition between nations, and summarize those factors based on the following categories: Business Culture and Management, Market-Oriented Products and Services, Well-Managed Customer Relationships, Information Technology, Clear Direction of Innovation Strategies, Human Resources Management, and Company Process Management. Phase 2 seeks to provide understanding of how firms can sustain innovation over years time and how companies that have won national awards are faring four years later. The study also compares the industry it belongs to in terms of revenue performance during the period 2009–2012 and chooses poor-performing companies as selected case samples. The result shows that if financial performance is sustained above the industry section in the first and second year, it usually remains above average in the third year. Phase 3 provide understanding of the factors affecting the innovation sustainability, through deep interviews, the result shows that Well-Managed Customer Relationship and Clear Direction of Innovation Strategies are most likely have a great impact of innovation sustainability, besides, the result found a potential factor - Knowledge Management.參考文獻 Anderson, G., 1993. Fundamentals of Educational Research. Falmer Press, London, pp: 152-160.Atuahene-Gima (1995). "Developing and marketing successful product and service innovations: the role of human resource strategy." Proceedings of European Marketing Academy Conference, Paris, pp. 49-66.Chakrabarti (1974). "The Role of Champion in Product Innovation," California Management Review 17(1), pp. 58-62.Cooper (1999). "The invisible success factors in product innovation." Journal of Product Innovation Management, 16 (2), pp. 115-133.Cooper and Kleinschmidt (1996). "Winning businesses in product development: Critical success factors." Research-Technology Management, 39(4), pp. 18-29.Cooper, Edgett and Kleinschmidt (1999). "New product portfolio management: practices and performance", Journal of Product Innovation Management, 16(4), pp. 333-51.De Brentani (1989). "Success and Failure in New Industrial Services." The Journal of Product Innovation Management 6(4), pp. 239.De Brentani (1995). "New Industrial Service Development: Scenarios for Success and Failure." Journal of Business Research 32, pp. 93-103.De Brentani (2001). "Innovative versus incremental new business services: Different keys for achieving success." The Journal of Product Innovation Management 18, pp. 169-187.De Brentani and Ragot (1996) "Developing new business-to-business professional services: What factors impact performance?" Industrial Marketing Management, 25(6), pp. 517-530.Edvardsson and Olsson (1996), “Key concepts in new service development”, Service Industries Journal, Vol. 16 No. 2, pp. 140-64.Goldstein Johnston Duffy and Rao 2002. The service concept: The missing link in service design research? Journal of Operations Management, 20(2), 121-134.Griffin (1997). "PDMA research on new product development practices: updating trends and benchmarking best practices", Journal of Product Innovation Management, 14, pp. 429-58.Griffin and Page (1993), “An interim report on measuring product development success and failure”, Journal of Product Innovation Management, Vol. 10 No. 4, pp. 281-308.Heiskanen, Eva, Pirkko Kasanen and Päivi Timonen (2004), Consumer Participation inSustainable Technology Development, National Consumer Research CenterJohne (1999). "Successful market innovation." European Journal of Innovation Management 2(1), pp. 6-11.Johne and Storey (1998). "New Service Development: A Review of the Literature and Annotated Bibliography." European Journal of Marketing 32(3/4), pp. 184-251.King & Lyytinen (2005). "Automotive Informatics: Information Technology and Enterprise Transformation in the Automotive Industry." Transforming Enterprise: The Economic and Social Implications of Information Technology, pp. 283-333Maidique and Zirger (1984). "A study of success and failure in product innovation: The case of the U.S. electronics industry." IEEE Trans. Engineering Management, (EM-31), pp. 192-203.Markham and Griffin (1998). "The Breakfast of Champions: Associations between Champions and Product Development Environments, Practices and Performance," Journal of Product Innovation Management 15(5), pp. 436-454.Martin (1996). "Retail Service Innovation: Input for Success", Journal of Retailing and Consumer Services, No. 3 (2), pp. 63-71.Martin and Horne (1993). "Services Innovation: Successful versus Unsuccessful Firms," International Journal of Service Industry Management 4(1), pp. Oke (2007), "Innovation Types and Innovation Management Practices in Service Companies." International Journal of Operations & Production Management, 27(6), pp. 564-587.Oke and Goffin (2001). "Innovation management in the service sector", Management Focus, Summer issue.Patton (1987). How to Use Qualitative Methods in Evaluation. Sage Publication, California, pp: 18-20.Schneider and Bowen (1984), “New service design, development and implementation and the employee”, in George, W.R. and Marshall, C.E. (Eds), Developing New Services, American Marketing Association, Chicago, IL, pp. 82-101.Shane (1994). "Are Champions Different from Non-champions?" Journal of Business Venturing 9(5), pp. 397-421.Song and Parry (1996). "What separates Japanese new product winners from losers. Journal of Product Innovation Management." 13(5), pp. 422-439.Storey and Easingwood (1994). "New service success and the augmented service offering." Proceedings of Product Development & Management Association 18th International Conference, Boston, 5-10 November, pp. 178-89.Vermeulen (2005), “Uncovering Barriers to Product Innovation in Small and Medium Sized Financial Services Firms”, Journal of Small Business Management, Vol. 43, No. 4, pp. 432-452Veryzer (1998). "Key factors affecting customer evaluation of discontinuous new products." Journal of Product Innovation Management, 15(2), pp. 136-150.Yao-Sheng (2007). "The Effects of knowledge management strategy and organization structure on innovation." International Journal of Management, 24(1), pp. 53-60 描述 碩士
國立政治大學
資訊管理研究所
101356027
102資料來源 http://thesis.lib.nccu.edu.tw/record/#G1013560272 資料類型 thesis dc.contributor.advisor 尚孝純 zh_TW dc.contributor.author (Authors) 蔡鎔任 zh_TW dc.creator (作者) 蔡鎔任 zh_TW dc.date (日期) 2013 en_US dc.date.accessioned 25-Aug-2014 15:16:40 (UTC+8) - dc.date.available 25-Aug-2014 15:16:40 (UTC+8) - dc.date.issued (上傳時間) 25-Aug-2014 15:16:40 (UTC+8) - dc.identifier (Other Identifiers) G1013560272 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/69197 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 資訊管理研究所 zh_TW dc.description (描述) 101356027 zh_TW dc.description (描述) 102 zh_TW dc.description.abstract (摘要) 在競爭激烈的環境中，企業不僅要主動創新，而且還必須不斷創新以保持競爭力。在快速發展成熟和新興技術的不斷帶給企業新的挑戰，因此更新和追踪企業如何持續創新是非常重要的。 本研究的目的是要了解，衡量，並保持業務創新的可持續性。本研究的核心探討：（1）如何衡量企業創新，（2）公司有什麼需要注意的，以持續創新，以及（3）識別在以前未被研究討論到的創新影響因素。 總而言之，本研究分為三個階段。第一階段旨在展示如何衡量企業創新和研究的相關文獻。分析了影響創新的成功經驗，研究已國際性創新競賽的創新所採用的標準，綜合分析出以下這些因素：企業文化和管理，以市場為導向的產品和服務，管理良好的客戶關係，資訊技術，創新戰略，人力資源管理和企業流程管理的明確的方向。第二階段旨在:企業在獲獎多年之後如何持續創新。這項研究追蹤在2009-2012年期間各獲獎企業的財務表現，並選擇性能較差的企業作為選擇的個案樣本。結果顯示，如果經濟表現之上的第一年和第二年維持在高於產業類別平均水平，則在第三年仍可保持住續性。第3階段為影響創新的可持續發展，通過深度訪談的結果，結果表明，良好的客戶關係和明確創新方向對創新的可持續性有較高的影響性，此外，結果發現了一個潛在因素 - 知識管理。 zh_TW dc.description.abstract (摘要) In a highly competitive environment, companies must not only initiate innovation but also must continue to innovate to maintain competitiveness. Rapid advances in both established and emerging technologies continue to bring new challenges to companies and so updating and tracking how companies sustain innovation is very important.The purpose of this study is to understand, measure, and maintain the sustainability of business innovation. The core of this research explores: (1) how to measure business innovation, (2) what companies need to pay attention in order to sustain innovation, and (3) how to identify factors that have not been mentioned in previous studies.In summary, this study is divided into three phases. Phase 1 seeks to show how to measure business innovations and investigate the relevant literature. This studt then sorts and analyzes the factors that affect the success of innovations, examine the criteria that have been used in innovation competition between nations, and summarize those factors based on the following categories: Business Culture and Management, Market-Oriented Products and Services, Well-Managed Customer Relationships, Information Technology, Clear Direction of Innovation Strategies, Human Resources Management, and Company Process Management. Phase 2 seeks to provide understanding of how firms can sustain innovation over years time and how companies that have won national awards are faring four years later. The study also compares the industry it belongs to in terms of revenue performance during the period 2009–2012 and chooses poor-performing companies as selected case samples. The result shows that if financial performance is sustained above the industry section in the first and second year, it usually remains above average in the third year. Phase 3 provide understanding of the factors affecting the innovation sustainability, through deep interviews, the result shows that Well-Managed Customer Relationship and Clear Direction of Innovation Strategies are most likely have a great impact of innovation sustainability, besides, the result found a potential factor - Knowledge Management. en_US dc.description.tableofcontents Abstract 2Chapter 1: Introduction 6Chapter 2: Literature Review 82.1 Factors Reflecting Business-Innovation Capability 82.1.1 Business philosophy and management 92.1.2 Market-oriented products and services 92.1.3 Well-managed customer relationships 102.1.4 Successful capabilities of integration internal systems 102.1.5 Clear direction of innovation strategy 112.1.6 Sufficient human resources 122.1.7 Successful financial performance 122.2 Factors affecting innovation sustainability 122.2.1 Resource allocation 122.2.2 Market orientation 132.2.3 Managerial commitment 132.2.4 Product champions 142.2.5 Project management 14Chapter 3: Research Methodology 153.1 Research Framework 153.2 Research process 163.3 Phases one and two: case analysis 173.3.1 Business innovation indicators 173.3.2 Case selection 173.4 Phase three: case study 18Chapter 4: Preliminary Analysis 204.1 Judgment Criteria Used in Award Programs 204.2 Financial performances of case-study companies 20Chapter 5 Interview Result and Analysis 225.1 Industry Overview 225.2 Case one: Company A 225.2.1 Company A Overview 235.2.2 Human Resources management 235.2.3 Company Process and Policy 235.2.4 Technologies and Innovation Strategy 235.2.5 Values of the company for innovation 245.3 Case two: Company B 245.3.1 Company B Overview 245.3.2 Human Resources management 255.3.3 Company Process and Policy 255.3.4 Technologies and Innovation Strategy 255.3.5 Values of the company for innovation 255.4 Case Comparison 265.4.1 Factors sustaining innovation in studied cases 275.5 Lessons Learned 285.6 Thesis Findings 295.6.1 Well-Managed Customer Relationship 295.6.2 Clear Direction of Innovation Strategies 315.6.3 Knowledge Management 32Chapter 6 Conclusion 346.1 Summary 346.2 Research Contributions 346.3 Research Limitation and Future Studies 35References 36Appendix 1 The financial performance comparison within awarded companies and the industries 39Appendix 2 The performance comparison analysis with each awarded company and their industries 40 zh_TW dc.format.extent 914807 bytes - dc.format.mimetype application/pdf - dc.language.iso en_US - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1013560272 en_US dc.subject (關鍵詞) 創新 zh_TW dc.subject (關鍵詞) 持續性 zh_TW dc.subject (關鍵詞) innovation en_US dc.subject (關鍵詞) sustainability en_US dc.title (題名) 企業創新持續性之探討與研究 zh_TW dc.title (題名) An understanding of the sustainability of business innovation en_US dc.type (資料類型) thesis en dc.relation.reference (參考文獻) Anderson, G., 1993. Fundamentals of Educational Research. Falmer Press, London, pp: 152-160.Atuahene-Gima (1995). "Developing and marketing successful product and service innovations: the role of human resource strategy." Proceedings of European Marketing Academy Conference, Paris, pp. 49-66.Chakrabarti (1974). "The Role of Champion in Product Innovation," California Management Review 17(1), pp. 58-62.Cooper (1999). "The invisible success factors in product innovation." Journal of Product Innovation Management, 16 (2), pp. 115-133.Cooper and Kleinschmidt (1996). "Winning businesses in product development: Critical success factors." Research-Technology Management, 39(4), pp. 18-29.Cooper, Edgett and Kleinschmidt (1999). "New product portfolio management: practices and performance", Journal of Product Innovation Management, 16(4), pp. 333-51.De Brentani (1989). "Success and Failure in New Industrial Services." The Journal of Product Innovation Management 6(4), pp. 239.De Brentani (1995). "New Industrial Service Development: Scenarios for Success and Failure." Journal of Business Research 32, pp. 93-103.De Brentani (2001). "Innovative versus incremental new business services: Different keys for achieving success." The Journal of Product Innovation Management 18, pp. 169-187.De Brentani and Ragot (1996) "Developing new business-to-business professional services: What factors impact performance?" Industrial Marketing Management, 25(6), pp. 517-530.Edvardsson and Olsson (1996), “Key concepts in new service development”, Service Industries Journal, Vol. 16 No. 2, pp. 140-64.Goldstein Johnston Duffy and Rao 2002. The service concept: The missing link in service design research? Journal of Operations Management, 20(2), 121-134.Griffin (1997). "PDMA research on new product development practices: updating trends and benchmarking best practices", Journal of Product Innovation Management, 14, pp. 429-58.Griffin and Page (1993), “An interim report on measuring product development success and failure”, Journal of Product Innovation Management, Vol. 10 No. 4, pp. 281-308.Heiskanen, Eva, Pirkko Kasanen and Päivi Timonen (2004), Consumer Participation inSustainable Technology Development, National Consumer Research CenterJohne (1999). "Successful market innovation." European Journal of Innovation Management 2(1), pp. 6-11.Johne and Storey (1998). "New Service Development: A Review of the Literature and Annotated Bibliography." European Journal of Marketing 32(3/4), pp. 184-251.King & Lyytinen (2005). "Automotive Informatics: Information Technology and Enterprise Transformation in the Automotive Industry." Transforming Enterprise: The Economic and Social Implications of Information Technology, pp. 283-333Maidique and Zirger (1984). "A study of success and failure in product innovation: The case of the U.S. electronics industry." IEEE Trans. Engineering Management, (EM-31), pp. 192-203.Markham and Griffin (1998). "The Breakfast of Champions: Associations between Champions and Product Development Environments, Practices and Performance," Journal of Product Innovation Management 15(5), pp. 436-454.Martin (1996). "Retail Service Innovation: Input for Success", Journal of Retailing and Consumer Services, No. 3 (2), pp. 63-71.Martin and Horne (1993). "Services Innovation: Successful versus Unsuccessful Firms," International Journal of Service Industry Management 4(1), pp. Oke (2007), "Innovation Types and Innovation Management Practices in Service Companies." International Journal of Operations & Production Management, 27(6), pp. 564-587.Oke and Goffin (2001). "Innovation management in the service sector", Management Focus, Summer issue.Patton (1987). How to Use Qualitative Methods in Evaluation. Sage Publication, California, pp: 18-20.Schneider and Bowen (1984), “New service design, development and implementation and the employee”, in George, W.R. and Marshall, C.E. (Eds), Developing New Services, American Marketing Association, Chicago, IL, pp. 82-101.Shane (1994). "Are Champions Different from Non-champions?" Journal of Business Venturing 9(5), pp. 397-421.Song and Parry (1996). "What separates Japanese new product winners from losers. Journal of Product Innovation Management." 13(5), pp. 422-439.Storey and Easingwood (1994). "New service success and the augmented service offering." Proceedings of Product Development & Management Association 18th International Conference, Boston, 5-10 November, pp. 178-89.Vermeulen (2005), “Uncovering Barriers to Product Innovation in Small and Medium Sized Financial Services Firms”, Journal of Small Business Management, Vol. 43, No. 4, pp. 432-452Veryzer (1998). "Key factors affecting customer evaluation of discontinuous new products." Journal of Product Innovation Management, 15(2), pp. 136-150.Yao-Sheng (2007). "The Effects of knowledge management strategy and organization structure on innovation." International Journal of Management, 24(1), pp. 53-60 zh_TW
