| dc.contributor | 資管系 | - |
| dc.creator (作者) | Chen C.-M.; Chiu H.-H.;Chi, Yan-Ping ; Wu S.-C. | - |
| dc.creator (作者) | 季延平 | - |
| dc.date (日期) | 2015-04 | - |
| dc.date.accessioned | 25-Mar-2015 10:13:34 (UTC+8) | - |
| dc.date.available | 25-Mar-2015 10:13:34 (UTC+8) | - |
| dc.date.issued (上傳時間) | 25-Mar-2015 10:13:34 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/74020 | - |
| dc.description.abstract (摘要) | The purpose of this article is to investigate the impact of demand uncertainty on labor intensity as well as service quality. Theoretical predictions are mixed: on the one hand, risk aversion leads hotels to choose a lower level of capital in response to demand uncertainty, thereby leading to higher labor intensity; on the other hand, the demand-enhancing benefit of service quality may be weakened due to demand uncertainty, thereby leading to a lower service quality decision. Using the data of international tourist hotels in Taiwan, this article shows that demand uncertainty leads to a positive impact on hotels` labor intensity. In addition, hotels located in markets with a higher degree of concentration, having more diversified revenue sources, or belonging to hotel chains also tend to exhibit higher labor intensity. | - |
| dc.format.extent | 266407 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.relation (關聯) | International Journal of Hospitality Management, 46, 76-78 | - |
| dc.subject (關鍵詞) | Uncertain demand; Capital–labor ratio; Service quality; Hotel industry | - |
| dc.title (題名) | Does uncertain demand affect service quality? | - |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.1016/j.ijhm.2015.01.013 | en_US |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1016/j.ijhm.2015.01.013 | en_US |
