| dc.contributor | 資管系 | |
| dc.creator (作者) | Chou, Cindy Yunhsin;Yuan, Soe-Tsyr | |
| dc.creator (作者) | 苑守慈 | zh_TW |
| dc.date (日期) | 2015-05 | |
| dc.date.accessioned | 3-Sep-2015 17:39:06 (UTC+8) | - |
| dc.date.available | 3-Sep-2015 17:39:06 (UTC+8) | - |
| dc.date.issued (上傳時間) | 3-Sep-2015 17:39:06 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/78268 | - |
| dc.description.abstract (摘要) | This study aims to develop a conceptual framework pertaining to a service-driven social community and its relation to customer well-being. This paper draws on motivations and self-determination theory to expand an existing empowerment framework for a better understanding of how a service provider, which aims at transforming its service offerings to achieve business sustainability, supports for his/her customers’ needs in value co-creation in the beginning and over the course of time, which subsequently drive their active engagement in co-creation. The framework reinforces the transformative role of a service to establish a social community to satisfy customers’ psychological needs for competence, autonomy and a sense of relatedness. The satisfaction will drive the community to form a collective commitment to shared goals and intercustomer support, which subsequently perpetuates community members’ positive experiences of living well. This is accomplished through a case study drawn from the cTaipei platform, where service providers interact with their networks and customers to co-create values in developing a creative Taipei city. This paper contributes to this practice by providing a roadmap for services and customers to be benefited from the proposed service-driven social community framework. | |
| dc.format.extent | 245 bytes | - |
| dc.format.mimetype | text/html | - |
| dc.relation (關聯) | Service Industries Journal, 35(7-8), 368-387 | |
| dc.subject (關鍵詞) | customer empowerment;motives for engaging in co-creation;self-determination;service-driven social community;well-being | |
| dc.title (題名) | Service-driven social community and its relation to well-being | |
| dc.type (資料類型) | article | en |
| dc.identifier.doi (DOI) | 10.1080/02642069.2015.1015520 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1080/02642069.2015.1015520 | |
