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題名 標竿學習理論與實務之研究
Benchmarking -- The Study of Theory and Practice作者 陳衍宏
Chen, Yen-Hung貢獻者 孫本初
Sun, Ben-Chu
陳衍宏
Chen, Yen-Hung關鍵詞 標竿
標竿學習
全面品質管理
全面品質觀
組織學習
學習觀
流程再造與管理
流程觀
價值管理
價值鍊日期 2000 上傳時間 31-Mar-2016 16:39:54 (UTC+8) 摘要 本研究主要探討標竿學習，分別自理論基礎與運作實務兩大面向探討，進而建構一套標竿學習的模型。 參考文獻 中文部分 丘昌泰 民88 〈再造組織生機的動力 — 市場滿意經營的策略規劃〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第147-171頁。 江岷欽 林鍾沂 民88 《公共組織理論》，台北：空大。 江岷欽 劉坤億 民88 《企業型政府 – 理念、實務、省思》，台北：智勝文化。 江瑞清 民84 〈再造工程與品質管理的關係〉，品質管制月刊，四月號，第13-15頁。 吳 定 民85 《組織發展》，台北：天一圖書公司。 吳瓊恩 民85 《行政學》，台北：三民書局。 吳瓊恩 李允傑 陳銘薰 民89 《公共管理》，台北：空大。 呂錦珍 譯 Spendolini, Michael J. 原著 民85 《標竿學習——向企業典範借鏡》，台北：天下文化。 施能傑 民88 〈政府的績效管理改革〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第107-127頁。 孫本初 民84 〈學習型組織的內涵與運用〉，空大行政學報，第三期。 民87 《公共管理》，台北：智勝文化。 孫本初、江岷欽、Golembiewski, R. T. 民88 《公共管理論文精選（I）》，台北：元照出版社。 孫本初、吳復新、夏學理、許道然 民88 《組織發展》，台北：空大。 張春興、楊國樞 民69 《心理學》，台北：三民書局。 張博堯 民86 〈標竿學習，成長捷徑〉，管理雜誌，第271期，一月號，第86-87頁。 張潤書 民87 《行政學》，台北：三民書局 郭進隆 譯 民84 《第五項修練：學習型組織的藝術與實務》，台北：天下文化。 陳麥可 民85 〈TQM熱潮不再嗎？〉，管理雜誌，第268期，第98-99頁。 陳德禹 民85 《行政管理》，台北：三民書局 楊幼蘭 譯 Michael Hammer & James Champy著 民83 《改造企業——再生策略的藍本》，台北，牛頓出版公司。 司徒達賢 民87 《策略管理》，香港，遠流出版公司。 盧偉斯 民85a 《組織學習的理論性探究》，台北：政治大學公共行政學系未刊博士論文。 民85b 〈組織學習的干預理論 — 行動理論的探討〉，空大行政學報，第六期。 戴淑如、黃國華 譯 Thomas, Philip R., Gallance, Larry J. & Kenneth R. Martin著 民81 《超時間品質——單談品質是不夠的》，台北：中國生產力中心。 蕭武桐 民87 《行政倫理》，台北：空大。 英文部分 Ammons, David N., 1996 Municipal Benchmarks – Assessing Local Performance and Establishing Community Standars, Thousand Oaks, CA: SAGE Publishers, Inc. Andersen, Bjφrn & Pettersen, Per-Gaute 1996 The Benchmarking Handbook: Step-by-Step Instructions, London: Chapman & Hall. Argyris, Chris 1993 On Organizational Learning, Cambridge: Blackwell Publishers. Argyris, Chris & Donald Schon 1978 Organizational Learning : A Theory of Action Perspective, MA : Addison-Wesley Publicing Companies. Bendell, Tony , Boulter, Louise & John Kelly 1993 Benchmarking for competitive Advantage, London: Financial Times Pitman Publishing. Bennett, J. K. & O’Brien, M. J. 1994 “The Building Blocks of Learning Organization.” Training, Vol.31, No.6. Bogan, Christopher E. & English, Michael J. 1994 Benchmarking for Best Practices: Winning Through Innovative Adaptation, N.Y.: McGraw-Hill, Inc. Bounds, Greg , Yorks, Lyle , Mel Adams and Gipsie Ranney 1994 Beyond Total Quality Management: Toward the Emerging Paradigm, New York: McGraw-Hill, Inc. Boxwell, Robert J. 1994 Benchmarking for competitive Advantage, New York: McGraw-Hill, Inc. Brown, Mark Graham , Hitchcock, Darcy E. and Marsha L. Willard 1994 Why TQM Fails and What to Do about It, New York: IRWIN. Carr, D. K. & Littman, I. D. 1991 Excellence in Government：Total Quality Management in the 1990"s, VA: Coopers & Lybrand. Carvin, David A. 1988 Managing Quality Edge, New York, Free Press. Cohen, Steuen & Eimicke, William 1998 Tools for Innovators: Creative Strategies for Managing Public Sector Organizations, San Francisco: Jossey-Bass Publishers. Costin,Harry 1994 Readings in Total Quality Management, Orlando: the Dryden Press. Dahlgaard, Jens J. , Kristensen Kai & Gopal K. Kanji 1998 Fundamentals of Total Quality Management , London: Chapman & Hall. Dale, Barrie G. 1994 Management Quality, 2nd edition, New York: Prentice Hall. Dechant, K. & Marsick, V. J. 1992 Team Learning Inventory, P. A. : King of Prussia. Dervitsiotis, Kostas N. 1998 “The Challenge of Managing Organizational Change: Exploring the Relationship of Re-engineering, Developing Learning Organizations and Total Quality Management”, Total Quality Management,Vol.9, No.1, pp.109-122. Develin, Nick & Hand, Max 1993 Total Quality Management: Breaking Down the Barriers, London: Accountancy. Flood, Robert Louis 1993 Beyond TQM, England: John Wiley & Sons. Finnigan, Jerome P. 1993 The Manager’s Guide to Benchmarking—Essential Skills for the New Competitive-Cooperative Economy, San Francisco: Jossey-Bass Publishers. Fitz-enz, Jac 1993 Benchmarking Staff Performance – How Staff Department Can Enhance Their Value to the Customer, San Francisco, CA.: Jossey-Bass Publisher. Fox, S. F. 1993 “Professional Norms And Actual Practices in the Local Personnel Administration: A Status Report.”, in Review of Public Administration, Spring, Vol. 13, pp.5-28. French, W. & Bell, C. 1978 Organizational Development: Behavioral Science Interventions for Organization Improvements, NJ: Prentice-hall, Inc. Galpin, Timothy J. 1997 Making Strategy Work – Building Sustainable Growth Capability, San Francisco: Jossey-Bass Publishers. Grant, R. M., Shuni, R. & Krishnan, R. 1994 “TQM"s Challenge to Management Theory and Practice”, Sloan Management Review, Winter: 25-35. Halachmi, A., Hardy, W. P. & Rhoades, B. L. 1993 “Demographic Data and Strategic Analysis”, Public Administration Quarterly, Vol.17, pp.159-174. Hale, S. & Hyde, A. 1994 “Reengineering in the Public Sector”, Public Productivity & Management Review, Vol. 18, No. 2, pp.127-131. Hammons, G. & Maddux, G.A. 1990 Total Quality Management in The Public Sector. Management Decision, Vol.28,No.4. Hitchner, E. 1996 “Putting Process First—〔Book Review〕”, National Productivity Review, Autumn, pp.107-113. Hradesky, John L. 1995 Total Quality Management Handbook, New York: McGraw-Hill, Inc. Joblonski, Joseph R. 1992 Implementing TQM: Competing in the Nineties Through Total Quality Management, 2nd Edition, San Diego: Pfeiffer & Company. Kanji, Gopal K. 1996 “Can Total Quality Management Help Innovation?”, Total Quality Management, Vol.7, No.1, pp.3-9. Karlof, Bengt & ostblom, Svante 1993 Benchmarking: A Signpost to Excellence in Quality and Productivity, New York: John Wiley & Sons, Inc. Keehley, Patricia , Medlin, Steven , MacBride, Sue & Laura Longmire 1996 Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies, San Francisco: Jossey-Bass Publishers. Linden, R. 1994 Seamless Government : A Practical Guide to Reengineering in the Public Sector, San Francisco: Jossey-Bass Publishers. Marquardt, Michael J. 1996 Building the Learning Organization : A System Approach to Quantum Improvement and Global Success, McGraw-Hill Companies. Marquardt, Michael J. & Reynolds, Angus 1994 “Management Practices in learning Organizations” in Don L. Bohl (eds.), The Learning Organization, San Francisco California: Jossey-Bass Publishers. Maslow, A.H. 1943 “A Theory of Human Motivation.” Psychological Review. McIntosh-Fletcher, D. 1996 Teaming By Design: Real team for Real People, Chicago: The McFletcher Corporation. McNair, C. J. & Leibfried, Kathleen H. J. 1992 Benchmarking – A Tool for Continuous Improvement, New York: John Wiley & Sons, Inc. Mechling, J. 1994 “Reengineering Government : Is There A ‘There’ There? ”, Public Productivity & Management Review, Vol.18, No.2, pp.189-197. Michael E., Slocum John W. & Lei David 1994 “Management Practices in Learning Organizations”, in Don L. Bohl(eds.), The Learning Organization in Action, New York: American Management Association, pp.83-95. Miller, Jeffrey G., Meyer, Arnoud De & Nakane, Jinichiro 1992 Benchmarking Global Manufacturing – Understanding International Suppliers, Customers, and Competitors, New York, NY.: IRWIN. Mintzberg, H. 1994 The Rise and Fall of Strategic Planning, New York: Free Press. Morgan, Gareth 1986 Image of Organization, CA: Sage Publications, Inc. Peter, Glen 1994 Benchmarking Customer Service, London: Financial Times Pitman Publishing. Revans, Reginald 1980 Action Learning: New Techniques for Management, London: Blond & Briggs. Roberts, Harry V. & Sergesketter, 1993 Quality Is Personal – A Foundation for Total Quality Management, New York: The Free Press. Robey, Daniel & Sales, Carol A. 1994 Designing Organization, UA: R. Donnelley & Sons Company. Rolstadas, Asbj□rn 1995 Benchmarking – Theory and Practice, London: Chapman & Hall. Rosenhoover, Donald E. & Kuhn, Harold W. Jr. 1996 “Total Quality Management and the Public Sector”, Public Administration Quarterly, Vol.19, No.4, Winter, pp.435-455. Sashkin, Marshall & Kiser, Kenneth J. 1993 Putting Total Quality Management to Work, San Francisco: Berrett-Koehler Publishers. Schonberger, R., 1990 Building a Chain of Customers, New York: The Free Press. Senge, Peter M. 1990 The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday. Shiba, Shoji, Graham, Alan & Walden, David, 1993 A New American TQM – Four Practical Revolution in Management, Portland, OR.: Productivity Press. Simon, Herbert A. 1953 “Birth of an organization: The Economic Cooperation Administration.” Public Administration Review,13(4). Spendolini, Michael J., 1992 The Benchmarking Book, New York: AMACOM. Swiss, James E. 1992 “Adapting Total Quality Management (TQM) to Government”, Public Administration Review, July/Aug, pp.356-362. Synder, Neil H., Dowd, Jr., James J. & Houghton, Dianne M. 1994 Vision, Value, and Courage：Leadership for Quality Management, New York : The Free Press. Thompson, Kenneth R. 1998 “Confronting the Paradoxes in a Total Quality Environment”, Organizational Dynamics, Winter, pp.62-73. Tobin, Daniel R. 1993 Reeducating The Corporation : Foundations for The Learning Organization, Essex Junction: Oliver Weight. Tracey, William R., 1994 Human Resources Management & Development Handbook, New York: AMACOM. Trosa, Sylvie & Williams, Suzanne 1996 “Benchmarking in Public Sector Performance Management” , Performance Management in Government, No.9, OCDE, pp.45-69, Paris France: OCDE. Van Matre, Joseph G. 1995 Foundations of TQM: A Reading Book, Orlando: The Dryden Press. Visser, Dana R. 1996 “That’s Using your Brain!” Training & Development Journal ,50(1):30-40. Wilkinson, Adrian , Redman, Tom , Ed Snape and Mick Marchington 1998 Management with Total Quality Management: Theory and Practice, Hong Kong: Macmillan Press Ltd. 描述 碩士
國立政治大學
公共行政學系資料來源 http://thesis.lib.nccu.edu.tw/record/#A2002001869 資料類型 thesis dc.contributor.advisor 孫本初 zh_TW dc.contributor.advisor Sun, Ben-Chu en_US dc.contributor.author (Authors) 陳衍宏 zh_TW dc.contributor.author (Authors) Chen, Yen-Hung en_US dc.creator (作者) 陳衍宏 zh_TW dc.creator (作者) Chen, Yen-Hung en_US dc.date (日期) 2000 en_US dc.date.accessioned 31-Mar-2016 16:39:54 (UTC+8) - dc.date.available 31-Mar-2016 16:39:54 (UTC+8) - dc.date.issued (上傳時間) 31-Mar-2016 16:39:54 (UTC+8) - dc.identifier (Other Identifiers) A2002001869 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/83381 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 公共行政學系 zh_TW dc.description.abstract (摘要) 本研究主要探討標竿學習，分別自理論基礎與運作實務兩大面向探討，進而建構一套標竿學習的模型。 zh_TW dc.description.tableofcontents 封面頁 證明書 致謝詞 論文摘要 目錄 圖目錄 表目錄 自序 第一章 緒論 第一節 研究動機與目的 第二節 研究範圍、方法與限制 第三節 重要概念界定 第四節 研究架構與研究流程 第二章 文獻探討 第一節 標竿學習之理念 第二節 全面品質管理與標竿學習 第三節 學習型組織與標竿學習 第四節 流程與標竿學習 第三章 標竿學習之模型 第一節 標竿學習之核心價值 第二節 標竿學習之類型與流程 第三節 標竿學習模型建構與運作 第四章 標竿學習之實務應用 第一節 私部門個案研究 第二節 公部門個案研究 第三節 實務經驗之啟示 第五章 結論 第一節 研究發現 第二節 後續建議 參考書目 zh_TW dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#A2002001869 en_US dc.subject (關鍵詞) 標竿 zh_TW dc.subject (關鍵詞) 標竿學習 zh_TW dc.subject (關鍵詞) 全面品質管理 zh_TW dc.subject (關鍵詞) 全面品質觀 zh_TW dc.subject (關鍵詞) 組織學習 zh_TW dc.subject (關鍵詞) 學習觀 zh_TW dc.subject (關鍵詞) 流程再造與管理 zh_TW dc.subject (關鍵詞) 流程觀 zh_TW dc.subject (關鍵詞) 價值管理 zh_TW dc.subject (關鍵詞) 價值鍊 zh_TW dc.title (題名) 標竿學習理論與實務之研究 zh_TW dc.title (題名) Benchmarking -- The Study of Theory and Practice en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文部分 丘昌泰 民88 〈再造組織生機的動力 — 市場滿意經營的策略規劃〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第147-171頁。 江岷欽 林鍾沂 民88 《公共組織理論》，台北：空大。 江岷欽 劉坤億 民88 《企業型政府 – 理念、實務、省思》，台北：智勝文化。 江瑞清 民84 〈再造工程與品質管理的關係〉，品質管制月刊，四月號，第13-15頁。 吳 定 民85 《組織發展》，台北：天一圖書公司。 吳瓊恩 民85 《行政學》，台北：三民書局。 吳瓊恩 李允傑 陳銘薰 民89 《公共管理》，台北：空大。 呂錦珍 譯 Spendolini, Michael J. 原著 民85 《標竿學習——向企業典範借鏡》，台北：天下文化。 施能傑 民88 〈政府的績效管理改革〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第107-127頁。 孫本初 民84 〈學習型組織的內涵與運用〉，空大行政學報，第三期。 民87 《公共管理》，台北：智勝文化。 孫本初、江岷欽、Golembiewski, R. T. 民88 《公共管理論文精選（I）》，台北：元照出版社。 孫本初、吳復新、夏學理、許道然 民88 《組織發展》，台北：空大。 張春興、楊國樞 民69 《心理學》，台北：三民書局。 張博堯 民86 〈標竿學習，成長捷徑〉，管理雜誌，第271期，一月號，第86-87頁。 張潤書 民87 《行政學》，台北：三民書局 郭進隆 譯 民84 《第五項修練：學習型組織的藝術與實務》，台北：天下文化。 陳麥可 民85 〈TQM熱潮不再嗎？〉，管理雜誌，第268期，第98-99頁。 陳德禹 民85 《行政管理》，台北：三民書局 楊幼蘭 譯 Michael Hammer & James Champy著 民83 《改造企業——再生策略的藍本》，台北，牛頓出版公司。 司徒達賢 民87 《策略管理》，香港，遠流出版公司。 盧偉斯 民85a 《組織學習的理論性探究》，台北：政治大學公共行政學系未刊博士論文。 民85b 〈組織學習的干預理論 — 行動理論的探討〉，空大行政學報，第六期。 戴淑如、黃國華 譯 Thomas, Philip R., Gallance, Larry J. & Kenneth R. Martin著 民81 《超時間品質——單談品質是不夠的》，台北：中國生產力中心。 蕭武桐 民87 《行政倫理》，台北：空大。 英文部分 Ammons, David N., 1996 Municipal Benchmarks – Assessing Local Performance and Establishing Community Standars, Thousand Oaks, CA: SAGE Publishers, Inc. Andersen, Bjφrn & Pettersen, Per-Gaute 1996 The Benchmarking Handbook: Step-by-Step Instructions, London: Chapman & Hall. Argyris, Chris 1993 On Organizational Learning, Cambridge: Blackwell Publishers. Argyris, Chris & Donald Schon 1978 Organizational Learning : A Theory of Action Perspective, MA : Addison-Wesley Publicing Companies. Bendell, Tony , Boulter, Louise & John Kelly 1993 Benchmarking for competitive Advantage, London: Financial Times Pitman Publishing. Bennett, J. K. & O’Brien, M. J. 1994 “The Building Blocks of Learning Organization.” Training, Vol.31, No.6. Bogan, Christopher E. & English, Michael J. 1994 Benchmarking for Best Practices: Winning Through Innovative Adaptation, N.Y.: McGraw-Hill, Inc. Bounds, Greg , Yorks, Lyle , Mel Adams and Gipsie Ranney 1994 Beyond Total Quality Management: Toward the Emerging Paradigm, New York: McGraw-Hill, Inc. Boxwell, Robert J. 1994 Benchmarking for competitive Advantage, New York: McGraw-Hill, Inc. Brown, Mark Graham , Hitchcock, Darcy E. and Marsha L. Willard 1994 Why TQM Fails and What to Do about It, New York: IRWIN. Carr, D. K. & Littman, I. D. 1991 Excellence in Government：Total Quality Management in the 1990"s, VA: Coopers & Lybrand. Carvin, David A. 1988 Managing Quality Edge, New York, Free Press. Cohen, Steuen & Eimicke, William 1998 Tools for Innovators: Creative Strategies for Managing Public Sector Organizations, San Francisco: Jossey-Bass Publishers. Costin,Harry 1994 Readings in Total Quality Management, Orlando: the Dryden Press. Dahlgaard, Jens J. , Kristensen Kai & Gopal K. Kanji 1998 Fundamentals of Total Quality Management , London: Chapman & Hall. Dale, Barrie G. 1994 Management Quality, 2nd edition, New York: Prentice Hall. Dechant, K. & Marsick, V. J. 1992 Team Learning Inventory, P. A. : King of Prussia. Dervitsiotis, Kostas N. 1998 “The Challenge of Managing Organizational Change: Exploring the Relationship of Re-engineering, Developing Learning Organizations and Total Quality Management”, Total Quality Management,Vol.9, No.1, pp.109-122. Develin, Nick & Hand, Max 1993 Total Quality Management: Breaking Down the Barriers, London: Accountancy. Flood, Robert Louis 1993 Beyond TQM, England: John Wiley & Sons. Finnigan, Jerome P. 1993 The Manager’s Guide to Benchmarking—Essential Skills for the New Competitive-Cooperative Economy, San Francisco: Jossey-Bass Publishers. Fitz-enz, Jac 1993 Benchmarking Staff Performance – How Staff Department Can Enhance Their Value to the Customer, San Francisco, CA.: Jossey-Bass Publisher. Fox, S. F. 1993 “Professional Norms And Actual Practices in the Local Personnel Administration: A Status Report.”, in Review of Public Administration, Spring, Vol. 13, pp.5-28. French, W. & Bell, C. 1978 Organizational Development: Behavioral Science Interventions for Organization Improvements, NJ: Prentice-hall, Inc. Galpin, Timothy J. 1997 Making Strategy Work – Building Sustainable Growth Capability, San Francisco: Jossey-Bass Publishers. Grant, R. M., Shuni, R. & Krishnan, R. 1994 “TQM"s Challenge to Management Theory and Practice”, Sloan Management Review, Winter: 25-35. Halachmi, A., Hardy, W. P. & Rhoades, B. L. 1993 “Demographic Data and Strategic Analysis”, Public Administration Quarterly, Vol.17, pp.159-174. Hale, S. & Hyde, A. 1994 “Reengineering in the Public Sector”, Public Productivity & Management Review, Vol. 18, No. 2, pp.127-131. Hammons, G. & Maddux, G.A. 1990 Total Quality Management in The Public Sector. Management Decision, Vol.28,No.4. Hitchner, E. 1996 “Putting Process First—〔Book Review〕”, National Productivity Review, Autumn, pp.107-113. Hradesky, John L. 1995 Total Quality Management Handbook, New York: McGraw-Hill, Inc. Joblonski, Joseph R. 1992 Implementing TQM: Competing in the Nineties Through Total Quality Management, 2nd Edition, San Diego: Pfeiffer & Company. Kanji, Gopal K. 1996 “Can Total Quality Management Help Innovation?”, Total Quality Management, Vol.7, No.1, pp.3-9. Karlof, Bengt & ostblom, Svante 1993 Benchmarking: A Signpost to Excellence in Quality and Productivity, New York: John Wiley & Sons, Inc. Keehley, Patricia , Medlin, Steven , MacBride, Sue & Laura Longmire 1996 Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies, San Francisco: Jossey-Bass Publishers. Linden, R. 1994 Seamless Government : A Practical Guide to Reengineering in the Public Sector, San Francisco: Jossey-Bass Publishers. Marquardt, Michael J. 1996 Building the Learning Organization : A System Approach to Quantum Improvement and Global Success, McGraw-Hill Companies. Marquardt, Michael J. & Reynolds, Angus 1994 “Management Practices in learning Organizations” in Don L. Bohl (eds.), The Learning Organization, San Francisco California: Jossey-Bass Publishers. Maslow, A.H. 1943 “A Theory of Human Motivation.” Psychological Review. McIntosh-Fletcher, D. 1996 Teaming By Design: Real team for Real People, Chicago: The McFletcher Corporation. McNair, C. J. & Leibfried, Kathleen H. J. 1992 Benchmarking – A Tool for Continuous Improvement, New York: John Wiley & Sons, Inc. Mechling, J. 1994 “Reengineering Government : Is There A ‘There’ There? ”, Public Productivity & Management Review, Vol.18, No.2, pp.189-197. Michael E., Slocum John W. & Lei David 1994 “Management Practices in Learning Organizations”, in Don L. 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