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題名 全員品質管理與360度回饋知覺、滿意、行為改變、與績效提升之實證研究
The longitudinal field study of TQM with 360 degree feedback perception, satisfaction, behavior change and Performance improvement
作者 葉益昌
Yeh, Yih-Chang
貢獻者 張裕隆
Chang, Yu-Loong
葉益昌
Yeh, Yih-Chang
關鍵詞 TQM才能
360度回饋
程序公平知覺
360度回饋滿意度
行為改變意圖
行為改變
績效提升
total quality management competency
360 degree feedback
procedure perpection
360 degree feedback satisfaction
behavior change intention
behavior change
performance improvement
日期 2000
上傳時間 18-Sep-2009 18:30:08 (UTC+8)
摘要 本研究為一縱貫性之實證研究，主要目的是透過分析兩年360度回饋的資料，進一步探討全員品質管理才能對360度回饋公平知覺、滿意度、行為改變、與績效提升的影響。
     本研究樣本為國內某建築業之初階與中階主管，第一年總計62位，第二年總計92位。研究結果顯示，全員品質管理才能與360度回饋公平知覺、滿意度、行為改變意圖，皆達顯著正相關。此外，雙因子變異數分析結果顯示，全員品質管理才能的高低會影響他評結果、目標達成、以及領導效能的改變，如進一步以相依樣本t考驗進行事後比較，則發現全員品質管理才能低分組兩年間績效改變的進步幅度大於高分組。
     最後，本研究進一步指出研究之限制，與後續研究之建議、企業實行360度回饋之實務建議。
參考文獻 一、中文部分
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二、英文部份
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描述 碩士
國立政治大學
心理學研究所
89
資料來源 http://thesis.lib.nccu.edu.tw/record/#A2002001159
資料類型 thesis
dc.contributor.advisor 張裕隆zh_TW
dc.contributor.advisor Chang, Yu-Loongen_US
dc.contributor.author (Authors) 葉益昌zh_TW
dc.contributor.author (Authors) Yeh, Yih-Changen_US
dc.creator (作者) 葉益昌zh_TW
dc.creator (作者) Yeh, Yih-Changen_US
dc.date (日期) 2000en_US
dc.date.accessioned 18-Sep-2009 18:30:08 (UTC+8)-
dc.date.available 18-Sep-2009 18:30:08 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 18:30:08 (UTC+8)-
dc.identifier (Other Identifiers) A2002001159en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/36407-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 心理學研究所zh_TW
dc.description (描述) 89zh_TW
dc.description.abstract (摘要) 本研究為一縱貫性之實證研究，主要目的是透過分析兩年360度回饋的資料，進一步探討全員品質管理才能對360度回饋公平知覺、滿意度、行為改變、與績效提升的影響。
     本研究樣本為國內某建築業之初階與中階主管，第一年總計62位，第二年總計92位。研究結果顯示，全員品質管理才能與360度回饋公平知覺、滿意度、行為改變意圖，皆達顯著正相關。此外，雙因子變異數分析結果顯示，全員品質管理才能的高低會影響他評結果、目標達成、以及領導效能的改變，如進一步以相依樣本t考驗進行事後比較，則發現全員品質管理才能低分組兩年間績效改變的進步幅度大於高分組。
     最後，本研究進一步指出研究之限制，與後續研究之建議、企業實行360度回饋之實務建議。		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#A2002001159en_US
dc.subject (關鍵詞) TQM才能zh_TW
dc.subject (關鍵詞) 360度回饋zh_TW
dc.subject (關鍵詞) 程序公平知覺zh_TW
dc.subject (關鍵詞) 360度回饋滿意度zh_TW
dc.subject (關鍵詞) 行為改變意圖zh_TW
dc.subject (關鍵詞) 行為改變zh_TW
dc.subject (關鍵詞) 績效提升zh_TW
dc.subject (關鍵詞) total quality management competencyen_US
dc.subject (關鍵詞) 360 degree feedbacken_US
dc.subject (關鍵詞) procedure perpectionen_US
dc.subject (關鍵詞) 360 degree feedback satisfactionen_US
dc.subject (關鍵詞) behavior change intentionen_US
dc.subject (關鍵詞) behavior changeen_US
dc.subject (關鍵詞) performance improvementen_US
dc.title (題名) 全員品質管理與360度回饋知覺、滿意、行為改變、與績效提升之實證研究zh_TW
dc.title (題名) The longitudinal field study of TQM with 360 degree feedback perception, satisfaction, behavior change and Performance improvementen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文部分zh_TW
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dc.relation.reference (參考文獻) 汝明麗譯(1995)。全面品質管理。台北：智勝文化。zh_TW
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dc.relation.reference (參考文獻) 吳怡萱(2000)。生產系統電腦化、全面品質管理能力、工作不確定性及生產績效之。國立交通大學管理科學研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 李美枝(1993)。社會心理學。台北：大洋出版社。zh_TW
dc.relation.reference (參考文獻) 黃同圳(2000)。人力資源管理策略--企業競爭優勢之新器。人力資源管理的十二堂課。李誠等著(2000)。台北:天下遠見出版股份有限公司。zh_TW
dc.relation.reference (參考文獻) 林玉玲(2000)。回饋預期一致性、程序公平、組織支持、個人特質對360度回饋態度與行為改變意圖之影響。國立政治大學心理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 徐崇文(2000)。以360度回饋探討影響主管人員行為改變意圖相關因素之實證研究。國立政治大學心理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 張裕隆(1997)。360度回饋。國魂月刊,624期,頁72-73。zh_TW
dc.relation.reference (參考文獻) 張裕隆(1998a)。我國「管理才能評鑑工具發展及信效度分析研究。國科會專題研究報告。zh_TW
dc.relation.reference (參考文獻) Nadler, D. A. (1977). Feedback and organization development: Using data-based methods. Reading, Mass: Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Nowack, K. M. (1993). 360-Degree Feedback: The whole story. Training and Development Journey, 47(1), 69-72.zh_TW
dc.relation.reference (參考文獻) Powell, T. C. (1995). Total Quality Management as Competitive Advantage: a review and empirical study, Strategic Management Journal, 16, 15-37zh_TW
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dc.relation.reference (參考文獻) 張裕隆(1998b)。360度回饋。國魂月刊,630期,頁72-75。zh_TW
dc.relation.reference (參考文獻) Spencer, L. M. Jr., & Spencer S. M. (1993). Competence at Work: Models for Superior Performance. New York: John Wiley & Sons.zh_TW
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dc.relation.reference (參考文獻) Taylor, M. S., Fisher, C. D., & Ilgen, D. R. (1984). Individual’s reactions to performance feedback in organization: A control theory perspective. In K. M. Rowland and G. R. Ferris (Eds.), Research in personnel and human resources management, 6, 81-24. Greenwich, CT: JAI Press.zh_TW
dc.relation.reference (參考文獻) Taylor, S. E., Neter, E., & Wayment, H. A. (1995). Self-evaluation processes. Personality and Social Psychology Bulletin, 21(12), 1278-1287.zh_TW
dc.relation.reference (參考文獻) Tornow, W. W. (1993). Editor’s note:Introduction to special issue on 360-degree feedback. Human Resource Management, 32, 211-219.zh_TW
dc.relation.reference (參考文獻) Tornow, W. (1993). Perception or reality:Is multi-perceptive measurement a means or an end? Human Resource Management, 32, 223.zh_TW
dc.relation.reference (參考文獻) Tsui, A. S., & Barry, B. (1986). Interpersonal affect and rating errors. Academy of Management Journal, 29, 586-599.zh_TW
dc.relation.reference (參考文獻) Ulrich, Dave. (1992). Strategic and Human Resource Planning: Linking Customers and Hr. . Human Resource Planning, 15(2), 47-63.zh_TW
dc.relation.reference (參考文獻) Vinson, N. M. (1996). The pros and cons of 360-degree feedback:Making it work. Training & Development, Apr, 11-12.zh_TW
dc.relation.reference (參考文獻) Voss, C. & O`BRIEN, R. (1992). In Search of Quality, Working Paper, London Business School.zh_TW
dc.relation.reference (參考文獻) 莊財安(1991)。企業人力發展實務。台北：管拓出版社。zh_TW
dc.relation.reference (參考文獻) Waldman, A. D., Atwater, E. L., & Antonioni, D. (1998). Has 360 degree feedback gone amok? Academy of Management Executive, 12(2), 86-94.zh_TW
dc.relation.reference (參考文獻) Waldman, D. A. (1994). The contributions of total management to a theory of work performance, Academy of Management Review, 19, 51536.zh_TW
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dc.relation.reference (參考文獻) Wilkinson, A., Redman, T., & Snape, E. (1994). The problems with quality management the view of managers: findings from an Institute of Management survey, Total Quality Management, 5, 397-406.zh_TW
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dc.relation.reference (參考文獻) Woodruffe, C. (1991). Competence By Any Other Name. Personnel Management, 23(9), 30-33.zh_TW
dc.relation.reference (參考文獻) Yammarino, F. J., & Atwater, L. E. (1993). Understanding self-perception accuracy: Implications for human resource management. Human Resource Management, 32, 231-247.zh_TW
dc.relation.reference (參考文獻) Yammarino, F. J., & Atwater, L. E., (1997). Do managers see themselves as others see them? Implications of self-other rating agreement for human resources management. Organizational Dynamics, Spring, 35-44.zh_TW
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dc.relation.reference (參考文獻) Yukl, G. A. (1989). Leadership in Organization. 2nd ed. Englewood Cliffs, NJ: Prentice-Hall.zh_TW
dc.relation.reference (參考文獻) Yukl, G. A. (1989). Managerial leadership: A review of theory and research. Journal of Management, 15, 2, 251-289.zh_TW
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dc.relation.reference (參考文獻) Yukl, Gary., & Lepsinger, R. (1995). 360-degree feedback. Training, December, 45-50.zh_TW
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dc.relation.reference (參考文獻) 陳玉山(1997)。能力基礎途徑應用在人力資源管理之研究。國立政治大學公共行政研究所碩士論文。zh_TW
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dc.relation.reference (參考文獻) 蔡青宏(1996)。企業主管領導效能評量之研究。成功大學企業管理研究所碩士論文。zh_TW
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dc.relation.reference (參考文獻) 二、英文部份zh_TW
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