| 2019-03 |
Toward a theoretical framework of service experience: Perspectives from Customer Expectation and Customer Emotion |
article |
pdf(257) |
| 2018-08 |
An impactful crowdsourcing intermediary design - a case of a service imagery crowdsourcing system |
article |
pdf(343) |
| 2017-06 |
Enhancing Service System Design: An Entity Interaction Pattern Approach |
article |
pdf(633) |
| 2017-03 |
Customer Engagement within Multiple New Media and Broader Business Ecosystem - a Holistic Perspective |
article |
說明頁(745) |
| 2017 |
An Impactful Crowdsourcing Intermediary Design - A Case of a Service Imagery Crowdsourcing System |
article |
pdf(352) |
| 2017 |
Service Recommender System Based on Emotional Features and Social Interactions |
article |
pdf(377) |
| 2016-08 |
An Impactful Crowdsourcing Intermediary Design - A Case of a Service Imagery Crowdsourcing System |
article |
pdf(500) |
| 2016-01 |
Can Customer Expectations be Measured in Real Time? |
article |
說明頁(768) |
| 2016 |
An Application of Technology-Based Design for Exhibition Services |
article |
說明頁(537) |
| 2016 |
Predicting Investor Funding Behavior using Crunchbase Social Network Features |
article |
pdf(339) |
| 2016 |
New service’s expectation positioning by applying Cumulative Prospect Theory |
conference |
pdf(339) |
| 2016 |
Persuasive narrative advertisement generator: A microenterprise service innovation perspective |
article |
pdf(293) |
| 2015-09 |
Using association reasoning tool to achieve semantic reframing of service design insight discovery |
article |
pdf(660) |
| 2015-07 |
A tool for facilitating semantic reframing of service design insight discovery |
conference |
說明頁(455) |
| 2015-05 |
Service-driven social community and its relation to well-being |
article |
說明頁(909) |
| 2015-03 |
Persuasive narrative advertisement generator: A microenterprise service innovation perspective |
article |
pdf(750) |
| 2015 |
A computing metaphor approach to customer experience based alliance partner recommendation |
article |
pdf(519) |
| 2014-04 |
Collaborative service system design for music content creation |
article |
pdf(713) |
| 2014-02 |
FCM-Based Customer Expectation-Driven Service Dispatch System |
article |
pdf(1208) |
| 2014 |
An innovative approach to measuring technology spillovers in service-dominant logic |
article |
pdf(852) |
| 2014 |
On Service Productivity: The Emerging Platforms Perspective |
article |
pdf(826) |
| 2013-07 |
On crowdsourcing of service imagery |
conference |
說明頁(841) |
| 2013.05 |
Expectation-Based Coopetition Approach to Service Experience Design |
article |
pdf(1065) |
| 2013-05 |
Expectation-based coopetition approach to service experience design |
article |
pdf(819) |
| 2012.09 |
Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers |
article |
pdf(1243) |
