| 2019-03 |
Toward a theoretical framework of service experience: Perspectives from Customer Expectation and Customer Emotion |
article |
pdf(549) |
| 2018-08 |
An impactful crowdsourcing intermediary design - a case of a service imagery crowdsourcing system |
article |
pdf(630) |
| 2017-06 |
Enhancing Service System Design: An Entity Interaction Pattern Approach |
article |
pdf(949) |
| 2017-03 |
Customer Engagement within Multiple New Media and Broader Business Ecosystem - a Holistic Perspective |
article |
web page(1141) |
| 2017 |
Service Recommender System Based on Emotional Features and Social Interactions |
article |
pdf(695) |
| 2017 |
An Impactful Crowdsourcing Intermediary Design - A Case of a Service Imagery Crowdsourcing System |
article |
pdf(678) |
| 2016-08 |
An Impactful Crowdsourcing Intermediary Design - A Case of a Service Imagery Crowdsourcing System |
article |
pdf(942) |
| 2016-01 |
Can Customer Expectations be Measured in Real Time? |
article |
web page(1175) |
| 2016 |
Persuasive narrative advertisement generator: A microenterprise service innovation perspective |
article |
pdf(634) |
| 2016 |
Predicting Investor Funding Behavior using Crunchbase Social Network Features |
article |
pdf(647) |
| 2016 |
An Application of Technology-Based Design for Exhibition Services |
article |
web page(870) |
| 2015-09 |
Using association reasoning tool to achieve semantic reframing of service design insight discovery |
article |
pdf(1058) |
| 2015-05 |
Service-driven social community and its relation to well-being |
article |
web page(1345) |
| 2015-03 |
Persuasive narrative advertisement generator: A microenterprise service innovation perspective |
article |
pdf(1037) |
| 2015 |
A computing metaphor approach to customer experience based alliance partner recommendation |
article |
pdf(851) |
| 2014-04 |
Collaborative service system design for music content creation |
article |
pdf(1008) |
| 2014-02 |
FCM-Based Customer Expectation-Driven Service Dispatch System |
article |
pdf(1299) |
| 2014 |
An innovative approach to measuring technology spillovers in service-dominant logic |
article |
pdf(1109) |
| 2014 |
On Service Productivity: The Emerging Platforms Perspective |
article |
pdf(1180) |
| 2013-05 |
Expectation-based coopetition approach to service experience design |
article |
pdf(1095) |
| 2012-08 |
Customer-driven SMEs co-operation: The service dominant logic perspective |
article |
web page(1361) |
| 2011-09 |
A PSO-Based Intelligent Service Dispatching Mechanism for Customer Expectation Management |
article |
pdf(1502) |
| 2011-04 |
A Study of the Impacts of Positive/Negative Feedback on Collective Wisdom — Case Study on Social Bookmarking Sites |
article |
pdf(1390) |
| 2011 |
Roles of ‘small- and medium-sized enterprises’ in service industry innovation: a case study on leisure agriculture service in tourism regional innovation |
article |
web page(1658) |
| 2011 |
Constructing Collaborative Service Systems: A Mutualism-Based NSD Method |
article |
web page(1604) |
